This past week, Thursday or Friday, I came into the store to pick up a purchase I had made online. It was for the Triple S sneakers, which cost $1,028 with tax. I ended up not liking the color-way I had purchased so I was able to pick another color they had in stock.
I was sitting in the middle lounge area the whole time, and the SA took the shoes I wanted to exchange to the back to ring them up. At no time did she let me know of the return policy (which apparently is not the same as the one stated on the website).
Today I came back in to return the sneakers all together because I felt they were too big for my frame. Though I should not have to explain why I want to return something to the sales associate. A different woman was in the store and she told me that I could not return them for a full refund, (though it is stated otherwise on Balenciaga's website) and that I could only get store credit for the return.
This should have been told to me before I purchased the shoes in the first place. The SA took me to the back and showed me a small plaque where the boutique's return policy is stated. The problem is, that I never once was shown this, nor did I go back there because I was sitting in the lounge area the whole time, as the first SA took my item to the back herself to ring it up.
Now I am stuck with a store credit and can't even use it online. I hate that I will have to give one of the knuckleheads working at this location the commission on whatever item I purchase with the store credit.
TERRIBLE CUSTOMER SERVICE. read more