I returned a battery after my dealership told me it was incompatible with my vehicle. I had just…read morepurchased the battery 6 months prior. Brandon ran multiple tests on the battery and explained everything patiently. All 3 tests showed the battery was in perfectly good condition. He could have brushed me off, but instead he helped me understand what was going on and treated me with genuine respect. The situation with the dealership ended up getting resolved, and when I went back to AutoZone, Brandon told me a woman came in late that night with children and needed help with a battery. Brandon gave her the one I had returned. That level of compassion and integrity is rare. Brandon didn't just help me - he helped someone else in need. Customer service like that deserves to be recognized. Thank you, Brandon, for being patient, knowledgeable, and genuinely kind.

Personally will not come back to this branch after the rushed customer service I've gotten from…read moretheir manager, Colten. We came during noon and there was no line. This was my first time coming to this branch as I usually go to the location near my home. But today I was visiting family, and we decided to go to this AutoZone on the way to gather several things and possibly ask questions. We got assistance from Colten; right away I can tell he's busy as he was interrupted multiple times and we were left standing at the kiosk. I didn't mind this, but what got on my nerves is how he rushed the process of finding our items. After finding 3 of our items he immediately checked everything out and added me to the rewards program. No asking if we have any questions, offering to print information, if we are looking for anything else, if we want to enlarge the photos of the items found etc. After adding me to the rewards program he told me the total. I said to him, "Can we check for the other items we need before I pay?" He cancelled the transaction and asked us what else we need. By then my mood was soured because it really felt like he did not want us to be there, despite no line and no reason to rush us out. We were looking for information regarding the radiator overflow box and he nearly added it onto my cart without asking if it was even something we wanted to buy today. No asking if we have questions, see alternative options etc. We had to ask if he could print us the information and enlarge the photo. The entire time he never once smiled. Never greeted us and spoke to us in a rushed tone and deadpan expression. As I wanted to get out of there, I paid what Colten found for us and left without asking for more details. Honestly for a manager with poor customer service like that I'm not sure why he bothered to assist us if he was that busy. I would rather wait to get assisted properly with time and care by his staff than to deal with him again.

They helped me with my key fob battery and I had a great experience. The process was quick and…read moreprices were great too

Brought my truck in thinking it needed a new battery. They installed one and off I go. Within 5…read moreminutes the battery light illuminated on the dash and I noticed the discharge needle well into the negative range. I called them and was told this was normal with a new battery as it "learned" a new vehicle. I was told to drive it about 20 miles and all would be OK. My wife got stranded in the middle of a 4 lane highway. The truck required towing to a mechanic. Found the voltage regulator failing. They insisted that any reputable battery dealer would have checked that when installing a new battery. I called Interstate back and was told, "You didn't ask us to check the system". Not good.

Lloyd ROCKS! And so does Ethan G.! Some people are good at…read morecar stuff and some aren't. It's like a foreign language to me. My car showed me I had low key battery on both key fobs and I tried calling a local specialist, but they hung up. I called Auto Zone on Northwest Hwy.-I had been there during the D'Allas-ka event in January when it was snowing here, and they were super helpful, so I thought I would go back. Lloyd answered! A live human! Helpful, courteous, come on in! Lloyd makes it feel like Grapevine is Mayberry R.F.D. or Virgin River! I showed up and told Ethan G. I had called for car key fob batteries and he immediately went to work on it. Not pointing me towards the aisle, literally getting the batteries, cutting the pack open and installing them in under 5 minutes. It's not his job. He could've sold them to me and I would have spent the next two hours doing it (not kidding!) Ethan G. made my day. When I was leaving, Lloyd was in the parking lot, assisting another customer with something on his car, and he waved goodbye to me. Again, beyond the call of his job description to go outside and help someone out with an issue, but he was going way above and beyond, and it seems like this is his default. Thank you Lloyd, Ethan and the great people of Auto Zone Northwest Hwy!

That manager helped me and had such an attitude that I would prefer NOT to go back…read more Someone needs to explain to him that people who come Into his store are there for help not to be treated like 3rd rate trash. I personally have been in the auto parts industry for over 45 years and this person was rude, with zero empathy. I can't imagine why anyone would go in there after being treated so poorly.

Excellent experience! My 2003 Acura TL, S-model was completely dead on July 4th (of all days!) when…read moreI came out to start it around 5:30 PM. Had to call Roadside Assistance to jump it so I could get to O'Reilly's Auto Parts for a new battery before they closed. They said it was the alternator not the battery. Contacted DFW Mobile Repair and Hamm responded immediately with a price quote to fix it. Set up the appointment for mid-afternoon the next day, July 5th (Sunday, on a holiday weekend). Hamm was certainly knowledgeable, and after testing, said it was BOTH the battery and alternator. He replaced the alternator (which he had brought, having had my prior information as to car and model) and then drove to O'Reilly's nearby for a replacement battery which he then installed. In short, Hamm was responsive, capable, courteous and efficient. DFW saved the day (although I lost most of the holiday weekend with the problem!). Pricing wasn't cheap but was competitive I'd say. Give DFW a shot. Their customer service and mechanical work was outstanding. They also have a shop in addition to their mobile repair service. I will certainly consider them for all my future work! Dale B., Coppell, TX

Very responsive, easy to work with and very fair. They have a lot of knowledge about a lot cars and…read moregive great advice.

Always gives a free estimate, work is done fast and efficiently. Ive been a loyal customer for…read more20yrs.

Very honest and always willing to help . I never had any problems , I have been going to them for…read moreover 10 years .

Super impressed with Moses! Our car broke down on a Sunday while up in Dallas (we live near San…read moreAntonio). Had it towed to Moses because of the great reviews. They did not disappoint! Literally left it there on Sunday evening, after hours, called from home the next day. Repairs completed at a very reasonable price within a couple of days. Great communication as well! Highly recommend for those that live in the area!

Amazing customer service and fast. They were able to complete a state inspection perfectly fine…read more Would 100% recommend and come again!! Overall prices are fair.

I had no problem. My technician's name was JAMES. He came out. Replaced my battery in less than an…read morehour. It was quick easy and I didn't have to have my car towed anywhere thank goodness remember to tip these guys if you use them because we have to support small businesses.

Battery finally died on me so I was stranded at home, called and setup and appointment with a very…read morenice lady on the phone. Louis came and did a great job. He was super fast and very nice! I would definitely use this company again if I ever need to.

Great service and employee engagement and knowledgeable…read more Same great people as former NTB

I came here for brake service on my Lexus and had my brakes replaced. Unfortunately, ever since the…read moreservice, my car has not been driving the same. About an hour after leaving, I drove to the gym and parked. Suddenly, my entire car started shaking badly, ics malfunction the traction control turned off, and the check engine light came on. I immediately called the shop and was told that this shouldn't be happening because of the brake service. Since they were closing, I brought the car back first thing the next morning to have it checked. At that time, everything seemed fine, which was strange considering how severe the issue had been. Now, the exact same problem has happened again. After doing some research, I learned that issues can occur during a brake replacement if the rear calipers/electronic parking brake aren't disengaged or serviced correctly. I can't say for certain that this is what happened, but the timing is extremely concerning considering these problems started immediately after my brake service. My Lexus was not doing this before I brought it here. Now I'm dealing with intermittent warning lights, severe shaking, and a car that simply doesn't feel the same to drive. I'm extremely frustrated because I came in for routine brake service and left worrying about whether my vehicle is safe and what may have gone wrong.

I went in on a Saturday which they were pretty busy for someone to put in a tail light bulb so I…read morecame back the next day. William, who was very kind and patient, changed the tail bulb for me which I truly thank him for that and didn't waste no time for him to change them out!

Needed a replacement battery on my way home from work and decided to stop by this location, but oh…read moreboy was I in for a surprise. I have purchased car replacement battery numerous times from AutoZone in North Dallas area, the sales representatives there are always informative and friendly. Unfortunately not at this location... I'm one of those female, who doesn't know anything about car parts. I was hoping the sales rep can help me but to my dismay, he didn't show me what my options are and didn't even bother to tell me about the warranty. When I started to question about what kind of warranty the battery offered, he starts to show signs of annoyance. I did purchased a battery [not the one I prefer) Due to the unprofessionalism of the sales rep, I ended up retuning the battery 30 mins later at a Dallas location in exchange for a gel battery.

First time at this Autoshop, we were commended from our towguy after some car troubles and other…read moreshops were booked full and no room for our non-driveable car. Carzone has exceptional service, top quality of parts and the services they offer. Carlos mention warranty so that left us at ease. I highly recommend this car shop to anyone. They explain everything to us and that's why I will continue trusting this business. I was extremely satisfied with their professionalism, attention to detail and expedited service. Thank you again Carzone/Carlos for taking care of us last minute and doing a great job. Hablan español- k mas les digo. Este lugar Es de confiansa. Mi esposo y yo quedamos muy felices con el trabajo que Carlos hizo. Gracias de nuevo por todo y Happy Fourth of July

Ali had great customer service and was able to replace my blower motor in about an hour! He also…read morereinforced my bumper. The price was extremely fair, very fortunate to have found a reliable mechanic in the area !