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Irving, TX

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O'Reilly Auto Parts

3.0 (3 reviews)
Open • 7:30 am - 10:00 pm

Services - O'Reilly Auto Parts

Auto battery and fluid recycling

Vehicle battery testing

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O'Reilly Auto Parts

O'Reilly Auto Parts

(2 reviews)

I needed my bulbs and this location helped me nicely. I love the current manager here. He was a…read morevery nice guy and very professional and likable.

I am not one to trash businesses, but my experience at O'Reilly Auto Parts this morning on Story…read moreRd. was very disappointing. While doing a routine oil change, I bought an air filter--their brand, Microgaurd--from this store about a week and a half ago. It was the wrong filter, and I couldn't return it right away because my Jeep was towed (bad alternator). When I did finally get around to returning the filter, and buying the right one, Chris, the store manager, wouldn't take the return without a receipt. Again, this was their mistake to begin with, and it was their brand of filter. Now I get it, his system was not registering the sale of that filter for the past three months, and I didn't have a phone number associated with the sale. But there WAS one of those filters (the wrong one) missing in his system. The long and the short of it is that Chris couldn't make the judgment that I wasn't conducting some elaborate scheme to steal $12 dollars from O'Reilly Auto parts without a receipt. This is an example of being unable to break out of a bureaucratic system and have a relationship with your customers. They made a mistake, I had to return to their store to correct that mistake, and because their system wasn't registering their mistake (again, that is their problem) I am out $12. I know: it's just twelve dollars, and my kids aren't going to starve. But I have already told my friends to stay away from O'Reilly Auto Parts, and I won't shop there again. I'll go somewhere where I can make a joke with the man behind the counter, and where they will treat me less like a thief, and more like a customer. There are plenty of other games in town.

New World Auto Body Parts - Front door

New World Auto Body Parts

(9 reviews)

This place is a hot mess. When you drive up, it doesn't look like much and the parking lot is…read morecompletely packed. People are stopped in the lanes waiting for someone to pull out so they can get a parking spot. I park a couple doors down to get a spot. Then you walk in. There's 10-15 chairs off to your left, a counter in front of you and the cashier off to the way left. You stand in line and wait to get to the counter and it's like a mad house in there. People yelling stuff behind the counter, people rushing left and right, carrying hoods and fenders and car parts out to their cars and of course, people talking way too loud on their cell phones I finally get up to the counter and I tell the lady: "I need a front bumper for a 2005 Dodge Neon, no fog lights." She takes my info and quotes me the price and someone else comes up to the counter and says something. She says something unintelligible back and then cusses and then runs back to the warehouse area. 3-4 minutes later, she says she's sorry for making me wait. "No worries," I say, "Is it always this busy in here?" "Yes. Sometimes it's even crazier." She prints up the ticket and directs me to the cashier where I pay and they tell me to wait for my name to be called. I sit down in a chair and watch their TV. World Series of Poker is on and there were a couple good hands that happened while I was watching. Finally they call my name and it doesn't sound right at all. Be ready for the worst pronunciation of your name ever. Don't say I didn't warn you. All in all, the prices here can't be beat. Get your car parts here.

Very good.prices and.good.qualiy parts.on.all they sell.great service and friendly staffread more

AutoZone Auto Parts

AutoZone Auto Parts

(19 reviews)

I returned a battery after my dealership told me it was incompatible with my vehicle. I had just…read morepurchased the battery 6 months prior. Brandon ran multiple tests on the battery and explained everything patiently. All 3 tests showed the battery was in perfectly good condition. He could have brushed me off, but instead he helped me understand what was going on and treated me with genuine respect. The situation with the dealership ended up getting resolved, and when I went back to AutoZone, Brandon told me a woman came in late that night with children and needed help with a battery. Brandon gave her the one I had returned. That level of compassion and integrity is rare. Brandon didn't just help me - he helped someone else in need. Customer service like that deserves to be recognized. Thank you, Brandon, for being patient, knowledgeable, and genuinely kind.

Personally will not come back to this branch after the rushed customer service I've gotten from…read moretheir manager, Colten. We came during noon and there was no line. This was my first time coming to this branch as I usually go to the location near my home. But today I was visiting family, and we decided to go to this AutoZone on the way to gather several things and possibly ask questions. We got assistance from Colten; right away I can tell he's busy as he was interrupted multiple times and we were left standing at the kiosk. I didn't mind this, but what got on my nerves is how he rushed the process of finding our items. After finding 3 of our items he immediately checked everything out and added me to the rewards program. No asking if we have any questions, offering to print information, if we are looking for anything else, if we want to enlarge the photos of the items found etc. After adding me to the rewards program he told me the total. I said to him, "Can we check for the other items we need before I pay?" He cancelled the transaction and asked us what else we need. By then my mood was soured because it really felt like he did not want us to be there, despite no line and no reason to rush us out. We were looking for information regarding the radiator overflow box and he nearly added it onto my cart without asking if it was even something we wanted to buy today. No asking if we have questions, see alternative options etc. We had to ask if he could print us the information and enlarge the photo. The entire time he never once smiled. Never greeted us and spoke to us in a rushed tone and deadpan expression. As I wanted to get out of there, I paid what Colten found for us and left without asking for more details. Honestly for a manager with poor customer service like that I'm not sure why he bothered to assist us if he was that busy. I would rather wait to get assisted properly with time and care by his staff than to deal with him again.

O'Reilly Auto Parts - autopartssupplies - Updated October 2026

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