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    O'Reilly Auto Parts

    3.0 (3 reviews)
    Open 8:00 am - 9:00 pm
    Updated 2 months ago

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    AutoZone Auto Parts

    AutoZone Auto Parts

    (19 reviews)

    Personally will not come back to this branch after the rushed customer service I've gotten from…read moretheir manager, Colten. We came during noon and there was no line. This was my first time coming to this branch as I usually go to the location near my home. But today I was visiting family, and we decided to go to this AutoZone on the way to gather several things and possibly ask questions. We got assistance from Colten; right away I can tell he's busy as he was interrupted multiple times and we were left standing at the kiosk. I didn't mind this, but what got on my nerves is how he rushed the process of finding our items. After finding 3 of our items he immediately checked everything out and added me to the rewards program. No asking if we have any questions, offering to print information, if we are looking for anything else, if we want to enlarge the photos of the items found etc. After adding me to the rewards program he told me the total. I said to him, "Can we check for the other items we need before I pay?" He cancelled the transaction and asked us what else we need. By then my mood was soured because it really felt like he did not want us to be there, despite no line and no reason to rush us out. We were looking for information regarding the radiator overflow box and he nearly added it onto my cart without asking if it was even something we wanted to buy today. No asking if we have questions, see alternative options etc. We had to ask if he could print us the information and enlarge the photo. The entire time he never once smiled. Never greeted us and spoke to us in a rushed tone and deadpan expression. As I wanted to get out of there, I paid what Colten found for us and left without asking for more details. Honestly for a manager with poor customer service like that I'm not sure why he bothered to assist us if he was that busy. I would rather wait to get assisted properly with time and care by his staff than to deal with him again.

    I returned a battery after my dealership told me it was incompatible with my vehicle. I had just…read morepurchased the battery 6 months prior. Brandon ran multiple tests on the battery and explained everything patiently. All 3 tests showed the battery was in perfectly good condition. He could have brushed me off, but instead he helped me understand what was going on and treated me with genuine respect. The situation with the dealership ended up getting resolved, and when I went back to AutoZone, Brandon told me a woman came in late that night with children and needed help with a battery. Brandon gave her the one I had returned. That level of compassion and integrity is rare. Brandon didn't just help me - he helped someone else in need. Customer service like that deserves to be recognized. Thank you, Brandon, for being patient, knowledgeable, and genuinely kind.

    DFW Mobile Repair - 2012 Fisker Karma 12v battery change

    DFW Mobile Repair

    (99 reviews)

    Used DFW Mobile Repair for a pre-purchase inspection of a 2015 Subaru Outback. Spoke with Hamm…read moreinitially and Mateo was the technician that arrived on site. It was same day service, within 3 hours of my call. I can't ask for more responsiveness than that. The inspection resulted in me not purchasing the vehicle and while that was disappointing, I was pleased with the information that Mateo presented. He was thorough, pleasant and informative. I consider it money well spent.

    Auto repair you can trust!!!! After reading great reviews on Google and Yelp, I made an appointment…read morewith DFW Mobile Repair and they completely lived up to their great reputation!!! Our Toyota Corolla's engine light came on and then the car stopped turning on at all. We were worried that it would be a huge issue and weren't able to take it to the dealership. Scheduling was super easy and quick. DFW Mobile Repair came to our home promptly at their scheduled time, and they did a great job communicating with us before, during, and after the service. It turns out it was a corroded battery. The price for the diagnostic and the service he completed was a fair price and I felt we were in good hands with honest mechanics. The technician even suggested we take the battery to autozone since it should still be under warranty and that is just what we did (they replaced it free of charge). Our car is back in business and we won't hesitate to use them again if the need should arise.

    Autozone - The container...

    Autozone

    (13 reviews)

    Needed a replacement battery on my way home from work and decided to stop by this location, but oh…read moreboy was I in for a surprise. I have purchased car replacement battery numerous times from AutoZone in North Dallas area, the sales representatives there are always informative and friendly. Unfortunately not at this location... I'm one of those female, who doesn't know anything about car parts. I was hoping the sales rep can help me but to my dismay, he didn't show me what my options are and didn't even bother to tell me about the warranty. When I started to question about what kind of warranty the battery offered, he starts to show signs of annoyance. I did purchased a battery [not the one I prefer) Due to the unprofessionalism of the sales rep, I ended up retuning the battery 30 mins later at a Dallas location in exchange for a gel battery.

    Manager would not accept my recyclable oil on grounds of my 5 gallon container, which is brand new…read morenever been used, purchased for this purpose, and made for human consumption potable water. She flat out said it was contaminated because it is plastic.... I'm pretty sure oil comes in plastic containers.....? I went to oreillys and they could not understand why they would not accept my oil due to the container. The only concern they said would be water or coolant contamination and had no idea why she would deny it on the grounds of what container it came in. Autozone just lost another customer to Oreillys because Oreilly didn't give me the run around and they weren't flat out demeaning in my honest opinion.

    O'Reilly Auto Parts - autopartssupplies - Updated May 2026

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