I had a horrible experience with this office. My son's pediatrician referred us to Dr. Dahlstrom. A couple days later, they called on my cell phone to set up an appointment. We got there and the doctor talked to me for a half hour about my son's condition, didn't address my son, and didn't examine him. He gave us an over-the-counter prescription and told us to come back in 6 weeks. That was fine. I expected my son would be examined next time.
We made the appointment for 6 weeks out and I asked if they make reminder calls. The receptionist said, "Yes."
Six weeks later, I got a call that we had missed our appointment and would be charged a late fee. Even if they didn't make the reminder call, I know it's my responsibility, but I asked if they would please waive the fee since it was the first time and I had expected a reminder call. The girl said no. They would not waive the fee and said they had called me. I did not receive the call or a message, but she insisted that they had called and it was my responsibility to make the appointment regardless of whether they called or not. It turns out they had a different number on file for me. I do not understand how that happened since they had called me for the first appointment and called me to notify me of the no show fee.
Later, I received a bill. I called the office to pay the bill. The receptionist said that I needed to call the billing office to pay it, but wouldn't give me the number. I was out so I didn't have the actual bill with me. The receptionist insisted that I needed to refer to my bill to get the number. So, I waited until I got home, called the billing office, and payed the bill.
A month later, I received a bill for the same visit and late charge. I called the billing office to sort it out and they have no record of my payment even though it is on my bank statement. I payed the full balance a month before. It turns out, when someone calls the billing office to pay a bill, they fax the information to the doctor's office to process the transaction? I'm not surprised they messed that one up. I have yet to hear if they have sorted this payment issue out.
Unfortunately, now we have to find another doctor for my son. Dr. Dahlstrom's reception is unorganized and unwilling to help patients. If you want a smooth doctor's visit in your busy life where you have to juggle many different things, find another doctor. read more
