Our experience with Simple Pest Management exceeded our expectations, and it began from the moment…read moreI picked up the phone to call them. Ayana, whom I spoke with when I reached out, was so kind, patient, and friendly with every question I had. Her professionalism and warm approach truly won our business, and the whole appointment notification system over text was seamless from start to finish. And then there's Omar! From the moment he arrived for our backyard inspection, it was clear we were in the hands of a seasoned professional. He was thorough, patient, and incredibly knowledgeable -- exactly what we needed when we discovered we actually had a squirrel situation on our hands (not a gopher, which is what a wildlife removal company told us the day before). Rather than just doing a quick walkthrough, he took the time to genuinely explain what was going on and answer every single question we had. His guidance gave us a real understanding of the problem, which made a stressful situation feel so much more manageable. We are truly grateful for the expertise and care this entire team put into helping us. Five stars, without question!

Customer beware. I came home to find the wasp nests just as they were with wasps hanging out…read more Company insisted on taking my payment right away. They provided ZERO photos of work completion and now I know why. I've tried their phone number/messenger - calls and messages are not being answered. SPM, what did you just charge me for??? You took over $220 from my CC and the wasp nests are exactly the same as before you "came out and addressed it". I want my money back!!! And I will be reporting you to the BBB - shame on you!!!! Below photos are identical - one taken in the morning and one after they "took care of it". I

Affordable, fast service. Great communication as well. Have been using for over a year now.read more

We went with Green Flash for termite fumigation and wood repair, and the communication was great,…read morewith handy text reminders for our appointments. They gave us clear instructions to get ready for the fumigation, like clearing plants around the house and bagging food. The price was competitive with other companies, and our new solar panels were not damaged. Special thanks to Eddie and the office staff.

Jeff helped us get a handle on our rat situation. We used to have a dog but when she passed the…read morerodents seem to settle in nicely. He was quick to get our home rodent proof.

I rarely leave negative reviews, but my experience with this pest control company has been…read moreextremely disappointing. We hired them for rodent control, and the owner, Jeff (fairly speaking is a pro), never clearly explained that the service was a one-year subscription. After the fact, they told me over the phone that rodent control is "never a one-time service," which I can understand -- but that is not the same as agreeing to a one-year contract. At no point was this clearly disclosed to us upfront. Later on, we started getting billed for additional visits, which came as a complete surprise. When I questioned this, they insisted that everything was in a contract. The problem is -- I never saw or signed any contract. I only received a copy of this so-called agreement a full year later via email. Their earlier invoices also did not mention any long-term commitment or subscription terms. Despite my strong objections and explaining the situation, they refused to adjust or waive any of these unexpected charges. This feels very misleading and unprofessional. I would strongly advise anyone considering this company to get everything in writing upfront, review every detail carefully, and do not rely on verbal explanations. Transparency was completely lacking in our case. Very frustrating experience overall.

Verde team are fantastic, honest, reliable, friendly and get the job done…read more Fairly priced and no contract, local company that actually care about what they do and the people they work with. Soooo much better than the large companies - we tried two different large companies before this that were terrible, they would do a decent job on initial visit then on next scheduled visit would be on the property for less than 5 minutes and say they didn't have supplies they needed and would come back - then never did. Had to threaten a lawsuit to get out of contract because the other place did such a bad job and didn't take care of the issues we were paying them for. Verde on the other hand took care of all rodent and insect issues, and the regular maintenance visits are thorough, they are always prepared, and we've never had any insect or rodent issues since.

I started my search for a company to treat a tenant's rat problem with appointments for five…read moreestimates. Ray was the only one to both show up and then provide a written estimate. The visit was very thorough and he showed me every spot that needed to be addressed. The estimate was very detailed and accurately described all the steps he would take to eliminate the problem. Ray then showed up on time for four subsequent appointments to check traps, refill bait, and block entry points. He told me he likes to continue with once-a-month service but would not require me to sign a contract for that service. I thought his four-week service was very reasonable and actually expected about triple the cost! Overall, a very personable guy with a lot of good, detailed information and great service. It seems the rat problem has been eliminated but, if they return, I will only call Ray! It's a great feeling to know I've found my pest control company and never again need to check for others.

Absolutely thrilled with the service. Mark V did a thorough job spraying our yard and cleared out…read moreall the spiderwebs, which had been reappearing for a while. Everything was handled quickly and professionally, and he had some great advice for preventing pests in the future. Highly recommend -- will definitely be using them again.

Really easy to set up an inspection, they were very on it with communication, and the inspection…read morewas easy and smooth. For a stressful situation, they made it great. No pushy or slimey sales tactics and honestly just an overall great experience.

Should up on time , tech went right to work . Pointed out all the issues before and the fix when it…read morewas done . Very professional and nice

Just found out today that I have been continuing to be charged for services that are not rendered…read more We're in the middle of a huge landscape upgrade and didn't need any service for past couple of months. I had mentioned to Darla to skip service because of this, and will resume when ready. But just noticed that I have been continued to be auto charged ($87 each time) good thing I looked as I was getting ripped off. Very surprised of this as I'd mentioned this for multiple months to get ahead of this situation and give HomeShield as much communication as possible. It is crappy feeling to have my money taken like that I called in and spoke with Luca and he was helpful in telling me that I'll get credited back for 2 months, and will have CC on hold so not charged. That made me feel good. He said I'd get confirmation email in a few minutes but it's been nearly 2 hours and no email and my CC still showing no credit/refund. They are happy to auto charge me, but cannot accommodate their current customers with the ability to pause service, causing additional headache for me I'll see if there is anything worth updating if/when it happens. otherwise will go straight to credit card company and dispute charges...I don't have time to keep going back to HomeShield to check if they did their work right Still considering if I will continue with HomeShield once I need service again; but I figure I'll have better choice when that time comes UPDATE: after reading other review of not being able to cancel service, I called right back and spoke with Patricia. I asked to cancel service, but she could not do so and had to transfer me to other department and ask me to hold for "2 minutes". After 2 minutes, she came back on saying no one could talk to me to cancel. Seriously?? I asked if I can get her my verbal authorization to relay my cancel message to someone. No can do, so I have to wait for someone to call me back so I can say "CANCEL" really frustrated now...

Greg came out quickly assessed the situation gave us recommendations and did not charge us a dime…read more Thank you for your honesty and great service.

very disappointed with this unreliable business. They gave me an appointment and then did not…read morereturn my calls and text messages. I drove hour and a half to the property to be there for the appointment and they did not show. Terrible!!

After using another commercial exterminator for years, their service went up 4x. It was really…read morecostly. I asked my neighbor who they used and they recommended R&D. We decided to try them out and have had them for a year ?? I lost track. Isaiah, our technician, always texts me to let me know when he's coming so we don't let out the dog for a couple of hours or so. He always checks to see if we have any issues that need to be taken care of. If I have any problems, I text him and he asks if I need immediate service or he just makes note so when he makes his call, he knows. I really appreciate his level of service and besides that, he's just a nice guy!! Thanks Isaiah!!

Our service technician Mark has been treating our yard for over 10 years. He always checks in and…read moreresolves any issue when they arise, even stopping by between services if needed. We've been so pleased with their careful, conservative approach to pest management.

Thanks for the quick response and fast service! Saved my day form two rattlesnakes under the trash…read morecan in our backyard.

I really appreciated the prompt service and quick responses to my texts--Patti was great to work…read morewith and very responsive throughout the process. Unfortunately, the squirrel elimination service itself didn't deliver the results I was hoping for. A large trap was set, supposedly capable of catching up to 15 squirrels. I was told that in some cases, up to 28 squirrels were caught in a single day, which gave me hope. At one point, I counted 18 squirrels in my yard, so I was eager to resolve the issue--especially since the squirrels had been digging holes all over my yard and damaging my plants, planters, and bird baths. This was truly a last resort for me, and I was sad to even have to take this step. Despite my hopes, the trap only caught two (very small) squirrels, while the larger, more destructive ones are still around. It seems the bait may have enticed some squirrels initially, but once it was eaten, there was nothing to lure the others in. As a result, the trap never reached its full potential. In short, while the customer service was excellent, I didn't find the actual trapping method effective for the scale of my squirrel problem.