The office is incredibly unorganized and unresponsive. Highly recommend going elsewhere, this place…read moreis too frustrating to deal with and is completely a waste of time.

The dentist herself was great -- that is not the issue. This review is a warning to anyone…read moreconsidering this office: document everything and track your time. Nearly two years after a tooth extraction, I received a text message that looked like a scam. I almost deleted it. After doing a reverse number search, I confirmed it came from San Gabriel Oral Surgery. When I called the office, I was told I had an unpaid balance of $957.00 for three 15-minute sedation charges at mixed rates -- supposedly not covered by my insurance. The extraction itself had already been paid for. I was told, "Insurance companies don't like to pay for single-tooth extractions." I immediately called BS and asked for an itemized statement. At first I got an "ummm." After asking again, I was told they would email it to me. I also asked why I was being contacted almost two years later. I was told their previous billing/accounting company "dropped the ball" and they're now using a new one. When I received the statement, it only showed the tooth extraction -- no sedation charges. I then contacted my insurance company and spoke with two different representatives, including someone in the dental department. Both confirmed the issue: the office failed to submit the required doctor's notes explaining why sedation was necessary. They told me the office could resubmit the claim. I emailed the office explaining this. After multiple back-and-forth messages, instead of rebilling insurance, they offered to discount my bill by 10%. I repeatedly asked whether they had contacted my insurance company to rebill the claim. They avoided the question. At that point, I told them I would not pay anything until I received a written denial from my insurance company, because I no longer trust the office's billing practices. I also informed them that Texas state law requires medical providers to bill within specific time limits, and attempting to collect nearly two years later is unacceptable. I even offered to split the cost, despite this being entirely their billing failure. That offer was ignored. Instead of holding their billing company accountable, they chose to pressure the patient. Bottom line: Keep detailed records. Time how long you're sedated. Get everything in writing. Because one or two years later, you may receive a surprise bill with the explanation: "We dropped the ball -- now you owe us." This feels deceptive, and patients deserve better.

I recently visited Whitestone Dental Office, and the care was awesome. The front office staff was…read morevery kind and understanding, especially when it came to helping my son feel comfortable. Most of all, the doctor was great. He took the time to explain what my son needs to get done in a clear and easy way, and he walked us through the next steps so we knew exactly what to expect. Because of how well he explained everything, we felt confident in the treatment plan. Overall, it was a very positive experience, and I would highly recommend Whitestone Family Dentistry.

Prepare for an estimate to say work will cost X after insurance and then be surprise-billed for Y…read morebecause insurance doesn't actually cover the work for a reason that is apparently very common in the world of dentistry (frequency limitation). This dentist office's negligence in the estimate process left me on the hook for a total bill of ~$1000 with no insurance coverage when it should've cost me under $500 with insurance. This was not a situation where my insurance didn't cover the procedure, but rather a case of insurance not covering the procedure twice in a certain period of time. While I wasn't aware of this limitation, their front desk lady rattled off the term "frequency limitation" when we called and asked about the surprise bill, so, it's clearly not uncommon. Additionally, a simple web search also implies this is common enough for a thorough dentist to simply ask "I can tell this procedure has been done before (it's a crown, not hard to miss), so, before we proceed, when was the last time this procedure was done on this tooth?" This is negligence disguised as an "insurance problem." In their defense, they did offer a measly discount of pennies on the dollar. Needless to say, we will be finding another dentist who is more thorough, transparent, and is more interested in integrity and customer care than dollar $ign$.

Came in 2 weeks ago for a consultation on removing wisdom teeth. Dr.B and his team instantly made…read moreme feel comfortable which is what I was looking for, to move forward with scheduling my oral surgery. My back tooth cracked and was in so much pain so while waiting on my oral surgery date I spoke to the office staff who called in a prescription and gave other extremely helpful tips to keep the pain down. The morning of the surgery I was put completely under which is what I wanted and when I woke up I I remember asking "when are you going to start on the surgery"?. I felt nothing. I am in my second day of recovery and I feel great. This was an AMAZING EXPERIENCE and I highly recommend Round ROCK Oral surgery for ALL oral surgery needs. The customer service from the office staff, doctor and surgical assistant was just amazing. Thank you so much.

When I came to this page and saw all of these reviews, I thought people were out of their mind. I…read moresuffer from extreme health anxiety (first blood pressure in office was 147/111, just to give you an idea...) and I was absolutely terrified. I had a 2nd molar that needed to be pulled as it had broken pretty badly. I had it pulled last Friday, October 9th. It literally took him less than 2 minutes to get it out of my mouth once I was numbed, and I felt NOTHING. I didn't even take any medicine once the anesthesia wore off. Honestly... I would go back tomorrow without a second thought if I needed to, and that's saying a LOT for me. Best medical experience of my life, and Dr. B and his staff are incredible. (see guys, I'm not always hot mess express... THANK YOU!)

False promises. I had a terrible experience with Dale…read moreGallagher. I met with him concerning my underbite. He promised me he would also "shave" my chin bone down as he was also certified in cosmetic surgery. The actual day before surgery, we met at his office and he proceeded to tell me that he will not be shaving down the chin bone with no explanation. My only guess is the $$$ (we paid in cash). Also, he let me know that I would not be the in ICU (as discussed previously), but in day surgery. I wasn't prepared to how severe the surgery was and all the recovery it took. I had two young children at the time. My face looks worse and I still have problems with my jaw. I am reminded every day I look in the mirror. I wish I had researched and found a more reputable oral surgeon at the time.

Dr. Gallagher does a terrific job explaining things in layman's terms. I was able to learn why the…read moreTMJ treatment I received back in the 90s failed and put me in the current situation. I left with a great deal of information to help me understand my condition and help me see the treatment that would be necessary to help me.

I travel an hour to this dental practice! Have never experienced anything but excellent treatment…read more Doctors are fast and efficient and Marcus, the dental hygienist, made my teeth not only sparkle but also saved me money by doing only what was needed . A place you can trust and be comfortable visiting without the typical smell and full waiting room. Thank you all!

They shaved BOTH my front tooth into Canines, put Caps over them, that were 20-times whiter than my…read moreteeth. They probably did this, because I am Japanese, they are Chinese, +it's unfortunate that I have a TBI from a Motorcycle Accident, which prevented me from knowing Japanese History! They probably took their anger out on me!

Lady at front desk was rude. We scheduled online submitted insurance and paperwork, got an email…read moreconfirmation. Upon arriving, she said my daughter was not in the system. No apologies, no accountability, she said " you shouldn't have booked online" my daughter wasn't in the system at all and immediately started to blame us for booking online. She said " we would have sent you paperwork, I said it was done online, she said, "well our online booking doesn't work". She was rude about it, as if we are at fault. Again, no apologies, no accountability. She then proceeded to make an appointment in November with my daughter.. no thanks, not with unprofessional front desk. Good luck anyone booking online. She said it doesn't work, wish we had known.

A couple things I have to say about this dentist one there it's always overbooked and their service…read moreis not the best cuz they're wait time is so long when they say it's at least two to three minutes and when I went to go to my mouth and last time they messed it up so bad they put one wrong thing in my mouth I was never supposed to be there on outside and my mouth was completely messed up after that I had to go to a second dentist to go see what the promise rides so much pain after leaving that area and they said that I had to get a root canal done because they messed it so badly and I had to get one on my permanent to take it out cuz they put something on Infected the tooth that was never supposed to be in there so we were going to sue the place because it was just so trashy they asked for$1,000 just to get a root canal job done like is that a joke and I feel like the doctors are trying to know what he's doing because he keeps leaving coming back in this new people coming and then we're waiting for so long until the guy comes back like what is this and he comes back saying oh we're sorry we didn't mean to keep you for the wait like what cuz we thought the ratings were good here so that's why we started going there but then when we started going in we were like what is this the wait is forever and it takes just too long so definitely do not recommend going there because they are trashy

Awesome and friendly staff from the time I walked in! Dr. Schafer is very professional and would…read morerecommend him to anyone. Set my appointment and got a tooth extracted that day. Fast and easy.

I had a tooth that needed to be extracted and Dr. Schafer & his team were amazing! I had been…read moretraumatized previously from a dentist and everyone was so kind, understanding and patient with me throughout the entire procedure. I couldn't have asked for a more compassionate team. They have even followed up with me several times since then. Overall just a wonderful experience!!!

Possibly the worst oral surgeon in Austin and surrounding areas. Capital Oral & Maxillofacial…read moreSurgery with Dr. Marc Smith is most the unprofessional place to go to remove teeth. Please save yourself time and money. Dr. Smith comes off arrogant, rude and unprofessional. He definitely did NOT take the time to discuss the option of having the others removed, the details of the procedure, and what levels of sedation are available. The way it was discussed was not thorough. After the visit I did look elsewhere, but because of timing I came back. Make sure you do not come back. Look elsewhere. The staff does not know how to schedule your appointment. Be careful. Theresa tries to get you in but the timing is off, the entire office is off and the experience will leave you in aww in the most WORST way! They do not check in with you to see how you are--- so don't expect a call back. Possibly the most rudest form of respect in the lowest way possible. If you plan on doing ANY sedation look elsewhere. Do not do it or you will regret it. Highly DO NOT RECOMMEND!

Marc Smith and team removed my wisdom teeth when I was 16 and the procedure went great. 10 years…read morelater I needed a tooth removed and decided to head back. The procedure went well, I did not experience any pain or discomfort during and Mark and his team were professional and courteous. If you need dental work done, head here, you will be in good hands. Edit: It is now one week since the surgery. Marc used a local time released anesthetic on the extraction site and told me around day 3 there would be some pain. Day 1-3 there was almost no pain, on day 4 and 5 my jaw was a little tight but still very little pain, the surgery is now healed as far as I can tell and I couldn't be happier with the results. If you want an pain free extraction experience Marc is the guy to see!