Leo provided excellent customer service to me. He told me what the problem was with my car. He…read morereassured me that my car would be fixed at the end of the day and I'm no expert on cars. I kept asking the same questions over and over and Leo was very patient with me and showed me what parts were what on my car and he reassured me on how Good Guys were going to fix my car. Got my car back at the end of the day. My car runs smooth. Definitely will be back for future repairs!

This was my first time visiting and Abe was so patient with me bothering him and asking questions…read more I'm not the most knowledgeable on cars, but he explained everything to me in a way I could understand. I had some anxiety trying a new place, but after a poor experience at the dealership, I decided to come here and was not disappointed. I had all of my brake pads and rotors changed on my VW Taos, with a way better price than what I was quoted at the dealership as a plus. My car now brakes smoothly, with no more gross squeaking or vibrations. They even used way better quality parts for my car than what I would've gotten at the dealer. I would 100% come back.

After my hike at Lagoon valley park, I called this America's tire location to see if I can do a…read morewalk in for a tire rotation. It was a long shot, but since it was a Wednesday around 2 pm, I was hoping it would work in my favor (spoiler: it did). I forgot the name of the person who answered the phone when I called, but he was really nice and helpful. He told me they can do a walk in since they are not busy, so I was there about 20 minutes after the call. When I checked in, I was greeted quickly and was quoted a wait time of about 1 hour 30 min. I was fine with this knowing I did not have an appointment. The person who helped me in person was also really nice. I'm sorry I forgot everyone's names. But all the workers I saw were nice and provided great service to customers who were there and those who walked in. I ended up waiting about 30 minutes for my tire rotation, which was a lot quicker than quoted. In total, I think I was here for about 30-40 minutes only. Great quick service, considering my past with other America's tires back in Sacramento.

Need tires, a tire repair ? Go see them!…read moreSpecial thanks to James G. full of knowledge and great customer service!!! So efficient The whole team is great ! Early morning was neat to see them open and each team member reach out to everyone waiting all at once ! Great team work! Thank you again America's Tire

My husband wanted to get a new battery and an oil change, so we decided to go to Les Schwab in…read moreVacaville since we had some errands to do there. When we arrived, it was pretty packed, but Michaela called us over right away. She was extremely nice and helpful. After checking the date on the battery, she said it should be okay. She would have them check it all out before charging us for a new one. She did let us know it might be a two to two-and-a-half-hour wait, which was understandable with it being a Friday and how busy they were. We decided to walk to a restaurant and have lunch while we waited. About an hour and a half after we left, I was texted saying the car was ready for pickup and then also got a phone call. They checked the battery and alternator, which were fine, so they did not give us a new battery. We were also given advice to check out what else may be causing the issue my husband was having. The entire process was not too long, and everyone was very helpful. We have had a bad experience at the location in Fairfield and will gladly drive to this one from now on.

I came by Les Schwab a few Fridays ago for a long overdue tire/wheel balance and rotation. I first…read morecalled around 1pm to see if I needed an appointment and was told to just drop the car off and they will have it done by closing (6pm). When I arrived, there was a short wait as the 2 ladies at the desk were helping other customers. They have nice displays of wheels throughout the store. If you happen to be waiting they have a snack/drink vending machine as well as free popcorn in the waiting area. Les Schwab will rotate your tires for free regardless if purchased the tires from them or not. They do charge $17.99 per wheel for spin balance ($71.96 total out the door for all 4 wheels). It was getting close to closing (6pm Monday-Friday) and I did not hear from anyone regarding my car, so I swung by around 5:45pm and was told my car was not done yet. About 5 minutes later I got a text saying my car was ready. They did complete my car by closing. They still had a lot of cars in the bays by the time I checked out and left and after closing time. They work hard to complete your car as promised at a great value. I would definitely recommend going here for any tire service as well as for brakes and alignment.

I went there today at 5:51 PM because I had a nail in my front left tire. I had called earlier at…read more5:36 PM to let them know I was on my way for a repair. When I arrived, the technician didn't remove the tire. Instead, he pulled out the nail and inserted a rubber plug from the outside. My husband asked why he wasn't removing the tire to patch it from the inside, as has been done for us in the past. The technician said the plug would be sufficient. However, we have come here several times before, and the standard service has always been an internal patch, not just a plug. Was charge $20 to insert a plug without an interior patching. I was not given an option or any explanation beforehand. I had clearly stated that I wanted a proper patch, not a temporary plug repair. Because of this experience, I will not be returning. They have lost our business, including four customers from our household.

Great experience! Staff really friendly ! Would highly recommend them! May just found my go to…read morespot!!

came in for a simple tire inspection/repair at Vacaville Tire Center, not to buy new tires…read more I was told to drive forward into the tire area. A large man (who I later learned was the owner) walked up and immediately said, "Start the car." No greeting. No explanation. I asked, "What for?" He repeated, "Start the car." I asked again why. He then sarcastically said, "Do you know how to start your car?" Only after multiple times asking did he finally explain that he wanted me to slowly roll backward so he could visually check for a nail. That's fine -- but basic communication matters. Simply saying why would have avoided all of this. Instead, he escalated and told me I "didn't have a brain" and that I was an idiot who didn't know how to start my car. Completely unacceptable. I also asked why they don't use proper tire inspection methods (like removing the tire and checking for leaks in water). He said they don't have that equipment. The entire interaction felt rushed, dismissive, and hostile. It honestly seemed like he was irritated that I wasn't buying tires and was "only" getting a repair. Everyone has bad days -- but taking it out on customers is not professional. Beware of the owner's attitude at Vacaville Tire Center. I will not be returning. For anyone reading this: A1 Tire (which has strong reviews) is literally on the next street over on Brown Street. I recommend going there instead.

Updating my review!!…read more Came back to Vacaville Tire Center for the second time!! My 4 tires were 2/32nds. So I gave VV tire a call. Got a quote via phone call and I was on my way. Once I got there. They were just finishing up with a customer. Got me on the lift. They went to work right away! They got me in and OUT. Thank you Vacaville Tire Center!! I am very very grateful!

I took my girlfriend's Honda in a couple of weeks ago for a possible leak. My first thought was the…read moreobvious, a nail. I showed up early and they took the car in right away. They pulled the tire off and brought it to me. Bringing me the tire and showing my the damage before they did anything shows honesty. The damage was much worse then I suspected. The leak was caused by some type of road debris which (I saw for myself) was too large to allow for a patch. So obviously I had to buy a new tire. Within minutes the new tire was installed and I was on my way. The staff was great at getting the car in early and resolving this. I really appreciate the way they handled the job. I give them 5 stars for their professionalism and honesty.

If I could select zero stars I would!…read more Never go to Big O Tires at 1221 East Monte Vista Ave, Vacaville, CA 95688. I called to get a simple quote for replacing my front and rear brake pads, and they quoted me over $1,400--insisting that replacing rotors was "mandatory." I explained that I had just had an oil change with a full multi-point inspection, and my rotors were confirmed to be in good condition. I was then placed on hold. When the representative came back, he continued to push rotor replacement (or resurfacing) and said I'd need to bring my car in for a brake inspection. I again stated that my rotors didn't need service and simply asked for a quote for pads only. At that point, he interrupted me, told me to "let him talk," and then hung up on me when I tried to finish my request. This is unacceptable. Not only had they replaced my brakes and rotors within the last few years, but this kind of aggressive upselling and rude treatment is a terrible business practice. It felt like they were trying to pressure me into unnecessary work just to increase the bill. I will never return, and I strongly caution others--be careful, ask questions, and don't let them push you into work you don't need.

I had a major engine issue with my Subaru and was initially told by a dealership that I might need…read morea full engine replacement, which would have cost me a lot more. I decided to get a second opinion and brought my car to Vacaville Autopro. Vishan and his team did an excellent job diagnosing the real issue and fixed only what was necessary. They replaced the right side cylinder head instead of recommending unnecessary work. The car is now running smooth and strong. I truly appreciate their honesty, professionalism, and skill. They saved me thousands of dollars. It's hard to find a trustworthy shop these days, but this is definitely one of them. Highly recommended!

It was good service. I was able to get my vehicle back the next day, but I had to call them for…read moreupdates instead of them informing me about the progress of my vehicle. And I also had to call for a pick up as well and they did not let me know that it was ready.

I took my track tires to the shop for a mount and balance, and the staff were amazing. They worked…read moretogether as a team and got everything done efficiently. They didn't give me a hard time about using track tires, which I really appreciated. The pricing is very reasonable much better than Les Schwab and American Tire. In my experience, those places tend to upcharge or even deny service for tires intended for off-road or track use, which is unfortunate. I'm not sure why there are low ratings here, because these guys seem solid to me. Thank you, EZ Tires!

My experience at E-Z Tire Shop was extremely disappointing. I came in requesting a simple tire…read morepatch and was immediately met with aggressive upselling for additional services I did not ask for or need. After clearly and respectfully declining those offers multiple times, I was denied service for the basic patch I originally requested. Refusing to perform a straightforward repair simply because a customer will not agree to unnecessary add-ons is unacceptable and reflects very poorly on the business. The level of professionalism and respect shown was seriously lacking. Instead of providing honest, customer focused service, the interaction felt dismissive and profit driven. Based on this experience, I would not recommend this shop to anyone looking for fair or straightforward service.

These guys don't put a lot of effort into helping folks. EVERY TIME i have went here. There's been…read morea problem. This has been throughout the last 4 years since I bought tires from them. Most recently, they scheduled an appointment. And then did NOTHING. When I came back to check on my car, they said they retired to call. No voicemail. No text. NO CALL! I was getting other calls. And they do not care at all. I will never come back here. And YOU should never go there if you actually want reliable and timely help.

Customer service is Not Good at all. Costco management should really look into all the comments on…read morehere. I definitely took my business elsewhere after just one phone call.

Lifetime alignment yes the other services and stuff that pops up in the report is a suggestion not…read morea need. I suggest to have another mechanic to take another look.

Super helpful with a oil change and tire rotation dash Board issue I had . Prompt as well .read more