terrible experience today, especially for mother's day! we walked in with our entire family, excited to have some dessert. when we walked in, a large group walked in behind us, but we were ahead of them so we went to sit at a table. this is because when we've gone in the past, we've been told by employees in the past that we can seat ourselves wherever we please. after 5 minutes of waiting at the door, we sat down at one of the two empty tables, and spent another 5 minutes joking around amongst our family as to who should sit on which side of the booth. there was no waitress to seat us, which we figured was routine. we were sitting and then approached by the waitress, we were not greeted, rather told that we are not allowed to sit there because there had been a reservation made. of the two available tables, one had a sign that said reserved, so we sat at the one that had no indication that it was reserved. the waitress, who turned out to be the manager, was not polite as she was repeatedly emphasizing that we cannot sit there, and was not providing any sort of alternative arrangement or accommodation. she kept saying that they phone called to reserve, which proved no purpose to us as we, the customer, have no idea that this table has been reserved when right before we sat down, there was another man waiting for his pickup order. the waitress/manager was extremely unprofessional, rude, and did not react well when we suggested that we should leave the restaurant as a whole. she did not agree to us leaving, but did not suggest any alternative for us. keep in mind, this booth that the group of 20 had "booked" was across the restaurant from where the rest of their party was, and there was another table that was emptying right next to them. this was EXTREMELY unprofessional and rude, and it is sad that that young lady is what the branch calls their manager. the best part is that she couldn't say "sorry" or better yet, provide any form of the simplest apology. we walked out, given that's that what was implied for us to do, and are not going to be returning unless the manager is able to change her attitude.
walking out, we saw another couple, who we told that we were kicked out because they were full, and they fully turned around back to their car. now that same couple is at demetres where we are. great decision! read more