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    D's Ace Hardware #7

    4.0 (2 reviews)
    Open 7:00 am - 7:00 pm

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    Harbor Freight Tools

    Harbor Freight Tools

    (21 reviews)

    $$

    Don was one of the most unprofessional employees I have ever had to deal with. I visited this…read moreHarbor Freight location to exchange a hand tool covered under the company's advertised 100% lifetime warranty. I have completed similar warranty exchanges at other Harbor Freight locations several times in the past, and the process has always been quick, simple, and hassle-free. The moment I placed my old tool and replacement tool on the counter, Don immediately became confrontational and argumentative. He repeatedly insisted that I needed a receipt to exchange a lifetime warranty tool and began questioning me in a disrespectful manner. He asked things like, "How do I know you didn't buy this at a flea market?" and commented that the tools looked like I had "found them laying around in the rain." These remarks were completely unnecessary, unprofessional, and insulting. At no point should a customer seeking a legitimate warranty exchange be spoken to in such a derogatory manner. Instead of providing customer service, Don treated me like I was attempting to do something dishonest and proceeded to interrogate me with a series of unnecessary questions. What made the experience even worse was that another employee appeared to have to guide him through the transaction because he seemed unsure of the warranty process himself. Throughout the interaction, he appeared angry, confrontational, and unwilling to help. He also repeatedly attempted to sign me up for an Inside Track Club membership despite me clearly telling him multiple times that I was not interested. This entire experience was completely unacceptable. Harbor Freight should expect far better from employees representing the company. Because of this interaction, I will not be returning to this location and will take my business elsewhere.

    Been a regular customer Not the "diamond source" but they have good enough tools for the average…read moreperson. The staff lacks professional knowledge and customer-service critique, but to get some basic tools, you should go there This is not a Black & Decker Store but it will suffice if you are not a professional handyman.

    D's Ace Hardware #7 - hardware - Updated September 2026

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