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    D's Ace Hardware #7

    4.0 (2 reviews)
    Closed 7:00 am - 7:00 pm

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    Harbor Freight Tools

    Harbor Freight Tools

    2.5
    (16 reviews)
    $$

    I have to admit I'm not a big tool guy, (easy now), But Harbor freight does have a good selection…read moreof low-cost tools and equipment. I have a 6 foot step ladder that usually served the purpose around my home. But on this day we needed to get up on the roof to fix a small leak around the bathroom fan. My son-in-law, who is like a MacGyver, only had a 6 foot ladder too. So off to Harbor freight we went to get a 17 foot extension ladder. Found it right away, we had a 20% off coupon and walked out of the store paying just a little over 100 bucks for the ladder. As others have stated, you get what you pay for, harbor freight saved the day!

    Don was one of the most unprofessional employees I have ever had to deal with. I visited this…read moreHarbor Freight location to exchange a hand tool covered under the company's advertised 100% lifetime warranty. I have completed similar warranty exchanges at other Harbor Freight locations several times in the past, and the process has always been quick, simple, and hassle-free. The moment I placed my old tool and replacement tool on the counter, Don immediately became confrontational and argumentative. He repeatedly insisted that I needed a receipt to exchange a lifetime warranty tool and began questioning me in a disrespectful manner. He asked things like, "How do I know you didn't buy this at a flea market?" and commented that the tools looked like I had "found them laying around in the rain." These remarks were completely unnecessary, unprofessional, and insulting. At no point should a customer seeking a legitimate warranty exchange be spoken to in such a derogatory manner. Instead of providing customer service, Don treated me like I was attempting to do something dishonest and proceeded to interrogate me with a series of unnecessary questions. What made the experience even worse was that another employee appeared to have to guide him through the transaction because he seemed unsure of the warranty process himself. Throughout the interaction, he appeared angry, confrontational, and unwilling to help. He also repeatedly attempted to sign me up for an Inside Track Club membership despite me clearly telling him multiple times that I was not interested. This entire experience was completely unacceptable. Harbor Freight should expect far better from employees representing the company. Because of this interaction, I will not be returning to this location and will take my business elsewhere.

    D's Ace Hardware #7 - hardware - Updated June 2026

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