Just want to share how upset I am. Long time customer 10 years plus at this tarpon vision ace…read morehardware store. The hurricanes in tarpon destroyed my families home and also my business, and to make matters worse, my wife an d I were displaced to GA where within a week we were in a bad car accident and I broke my neck and she broke her shoulders amond many other lifelong dibilitating chronic issues. Long story short, during the hurricane I took in my back blower to be fixed and due to the hurricane, that unit was destroyed. Since I was in such a bad accident I was laid up in the hospital and also months afterwards I was bed ridden along with my life. Life turned upside down, fast, and everything gone. We just moved back to tarpon in April, I rekindled my business mentality and decided after a long hiatus I would return to this work. I went into ace today and spoke with the gentlemen who took over Johns position after dear John had passed away during corna virus, and well, he pretty much told me there was nothing I could do. To top it off, he then insinuated that I was a lier and categorized me with another group of "liers" who have come in and "said the same thing as me" Really could have cared less about the blower in reality, even though it should have been at least credited to my account. But after 10 years of purchasing from this store, I could not believe the disrespect. I let the manager know in the front, not to much avail. Still let me walk out totally upset. I made a report with corporate when I originally realized they had my blower after the hurricanes, made a ticket, got a docket number and everything. But I just can not believe the extent I'm having to go in order to get sub standard customer service from a place in which I have revered and spent hard earned dollars with for over 10 years. Totally disrespectful, disrespected, and I cannot just sit and let someone talk badly about my integrity or character. Something needs to be done I have already put a new complaint in with corporate.

Last week, I visited the Tarpon Springs Ace store to buy Citronella candles because love bugs…read moreswamped my front porch daily! Online, the Tarpon store was the nearest location to New Port Richey that had the set of 3 citronella candles in cute little terracotta dishes. Upon arrival, Kim/sales helped me look for the candles, but nothing on the shelf. She even checked her computer and the candles appeared to be in the store, but perhaps another shopper had picked them up. So, I decided to buy a live citronella plant from the garden center. Sally told me it's easy maintenance, water every other week and the plant would be healthy. I was sold! She could tell that I didn't have a green thumb. I had passed right by the citronella plants and then asked her if the store carried them. She gave me the kindest grin. Well, Kim was my checkout person. She really wanted to make things right! Kim offered to call me as soon as the next shipment arrived. What a pleasant surprise! She also recommended that I download the ACE app to receive $10 off of a future purchase. So, I went home and downloaded the app. Guess what! Kim left me a voice message yesterday that the candles had arrived. Today, I drove to Tarpon to pick up my candle set and used my $10 offer towards my purchase! The plant did take care of the bugs on the front porch and now the cutest candles for the back porch. Ace Hardware's customer service is unmatched by any other hardware store! Ace employees have a way of making you feel that your purchase is an important one!

Great help. My other choice on Saturday was the big stores didn't want to do it. Matched a paint…read moreperfectly. Great help. Thanks!

This is definitely my go to paint store. Greg is the absolute best when it comes to knowledge and…read moreexperience with paint. Greg has helped me tremendously with all my projects and I'm grateful to have a small business like his. His team of John and Gretchen are also knowledgeable and friendly and easy to talk to. If you need to color match or want to know the correct process of a job you're working on look no further than First Choice Paints!

I have ordered doors and trim through Tampa Bay Millworks for a few years now. Quality is better…read morethan the big box stores.

I was happy with the initial ordering process but then it took 4 months for my custom Therma Tru…read moredoor to arrive with no communication from them regarding the delay and it came with scratches in need of repair before I can prime and paint. I would have been better off ordering from Lowe's or Home Depot.

I came in to do a pressure washing job and possibly sealing of wood on a deck. Tony, the stores…read moreassociate representative was amazing. Very knowledgeable excellent personality and very positive to deal with, went above and beyond in helping me. Karen at the front checkout was also amazing. Highly recommend this company. This is what's missing from the big box store now customer service is imperative and they are a great representation of why that is

Stopped by after a frustrating experience with a nearby propane retailer and was impressed by the…read moreservice here. Had a couple tanks that needed to get filled and was in and out in 10 minutes. The gentleman that filled my propane was friendly as we're the ladies behind the counter. To make it even more convenient, they radio the whole process to each other so by the time I was at the counter to pay, she already had my sale rung up. A well oiled machine. Price was standard for the area, but the service well exceeded my expectations. I have found my new propane refill establishment! Thanks Ace!

Very happy to find House of Paint. my kind of place. cheaper since it is being recycled since it…read morehas been used but it was full and in perfect condition. it meets my needs perfectly. very nice person too. no complaints

This is from a purchase about a year ago. I don't like to rate things until there is some time…read morebehind it. We gave AJ paint chip samples and he matched them pretty well. The names he gave them, well we still laugh about. Oyster for the bed room was darker brown and some foo foo mocha color was light brown. This is surplus paint from stores and construction. It is a major brand. Order enough because this is real custom. We ended up with about a half gallon to gallon extra for each so we have some for touch ups and to redo the wall where I am building another closet. I would definitely do this again. We have about 1800 sq/ft. of livable space. We primed all walls and ceilings, moulding, doors etc. Painted all surfaces, different color in each room. No issues, still looks great. Im not going to give an exact price but lets say it was under 400. Saved well over a thousand dollars. It's not a home store but if it going to one makes you feel better go there. AJ is a pretty reasonable guy. Pretty sure if you had a problem he would work with you. Sorry for the late review

I live nearby this store and go frequently to pick up items I need. They have ALWAYS been extremely…read moreknowledgeable and helpful. I highly recommend them.

Every time I have to deal with the crotchety elderly employees at this store, I'm instantly…read morereminded why I should have made the longer drive to any other hardware store.

Working with Tim, the cabinet designer for our kitchen, was such a great experience. He was…read morepatient, kind, paid attention to detail, thorough, and had a great eye for design. He helped come up with ideas we never thought of and knew how to change little things to really make a sharp design statement that's timeless. We are grateful to have worked with Tim! We found the diverse options at ProSource to be very helpful and beautiful in finding the right colors/textures to fall in love with. All the employees seem to be knowledgeable on options and processes. David is our accountant manager and we couldn't be more pleased with him too! He really cares about us and wants the best for our situation. His communication and availability is very appreciated. We consider him an attentive and knowledgeable manager. Looking forward to continuing to work with them!

I've consulted with ProSource on several projects, and they've always been knowledgeable and…read morehelpful. They take the time to understand what you're looking for and do a great job finding the right materials for your needs. Great customer service and a great team. Highly recommend!

I've used several of their products from their floor coatings (Eclipse) to their Deck-A-New…read moretextured deck paint - they've been easy to use, apply and wear well. I love the products and now it's even easier to get them with Free Shipping on their website. EASY! http://www.anvilpaints.com