Had a few issues coordinating things because U-Haul's booking system was down. I made an error on…read morebooking with picking up my boxes with U-Haul moving help and ordering a U-Haul truck to deliver my boxes. Which was not their fault, U-Haul did not explain things to me clearly when I was booking, which made things complicated. U-Haul was not going to release my boxes; it was already on the road, and I explained that U-Haul was going to drop off my boxes. They agreed to wait, but they ended up not showing up, for it was getting late, and they tried to set up a time to meet, for my U-Haul boxes came later in the day, around 4:30 pm. They were nice enough to reschedule for the next day. So on Sunday, they appeared later than expected- agreed timeframe, and we had to reschedule once again due to the weather, as it was pouring badly. I did find it odd that they did not bring any equipment to move stuff, and asked for my apartment's dolly.
Based on the new rescheduling planned to meet the next day on Monday. We agreed early in the morning, like 6:00 am, for I was travelling that same day. Ended up not coming on the time we agreed on once again. I had to call to see what was going on for 30 minutes to an hour past. When I called, I realized they were still sleeping- had a morning I just woke up, voice when they picked up essentially. I kept stressing the fact that I was leaving early that day and just gave the excuse of being hardworking, and they would get the job done in time before I needed to leave for the airport. I was already stressed, worried I would miss my flight, and checking out of my apartment on time, and they ended up coming to my place 3 hours later than what we agreed. During the unloading, a couple of my boxes ended up dropping while going up the ramp to my U-Haul box. I had insurance, and I did not have enough time or energy to react due to the time crunch. I just thought that if anything is broken, I have insurance from U-Haul to cover any damages. I did ask them to help bring locks and wrapping supplies for my stuff. For I wasn't sure what locks would work, and I did not want to have any issues with my U-Haul boxes. And on both occasions, on Sunday and Monday, they did not bring anything. Thankfully, I was able to buy them myself and not rely on folks, or I would have been in a tight situation of They are nice, but the whole scheduling to do the job and such could have been more professional and less stressful.