This was the easiest, most positive vehicle repair experience I have ever had. It was affordable,…read moretimely, and the shop kept me updated every step of the way. The owners were great with letting me know what needed to get done vs what damage was purely cosmetic and could be left alone. PLUS my car was detailed when I picked it up. Great owners, great staff, great business-l that I 10/10 recommend to everyone.

Hershel Always has a done a good job for me. appreciate all their help. Take great care to go over…read moreany estimate and good quality work is completed.

The guy who answered the phone was rude and unhelpful. I gave him our exact location and he said…read morehe'd get there in 15 minutes and then never showed up. I reached out asking if he was almost to us and he told us to call someone else. Do not call this place, they won't help you.

Thank You! I've had a lot of vehicles towed and he was prompt responding and had excellent pricing…read more Loading and unloading was very professional. Highly Recommend. I will definitely use again.

Knowledge and friendly. Prompt service. Would recommend to anyone seeking a collision shop.read more

Lakeside Collision recently repainted the roof on my 2023 Tacoma, and the results were excellent…read more The color match is as close to factory as possible, even with a difficult paint color. They also sourced an OEM windshield during replacement, which I appreciated. Communication was smooth, pricing was fair, and the turnaround was about a week.

They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

Very thankful that I could be seen on the very day my nearly flat tire was discovered…read more Thank you for fixing it in such an amazingly timely manner!! Howard was gracious & kind.

Howard, Mason and the crew at Romeo, Tuffy, were very professional and nice, and we had a few…read morelaughs, too​​!!

Amazing customer service! And even more amazing work being done to my car. I so appreciate them. My…read moreVolkswagen Tiguan looks 100 times better.

Two other collision shops didn't want to touch the 2006 PT Cruiser. Bayview said it couldn't be…read morefixed correctly either, but they said they they could make it roadable. I wasn't expecting much, but the car looked good when they were done. The quarter panel was pulled out enough to get a taillight back on it, and the contours were smooth enough that it looks fine from most angles. They cleaned up several other details that I didn't expect. They saved my daughter from having to buy another car when the damage wasn't her fault (The car was hit while parked). She will be able to drive it long enough now to pay off one of her student loans before she has to buy a newer car. I don't know if the price was right, but the insurance covered it.

called the night before and they came To pick up my vehicle…read morefirst thing in the morning. professional and reliable- they made the process smooth and effortless. would recommend

Messaged them in regards to scheduling a pickup for a car that I was willing to junk and get no…read moremoney in return. They scheduled for a Sunday and never showed or answered messages the day of! Not the way to do business

Alex's Automotive to the rescue again!…read more First off, I'd like to point out that I am not getting compensated in any way for this post. When I come into contact with people and organizations that should receive high praise for going above and beyond the norm, I sing their praise to everyone I can. I drive a Mini Cooper, and anyone who knows about Mini's has come to the realization that getting your timing chain replaced is not a matter of if, but when. Most Mini's from 2007-2010 get their timing chain replaced for free due to a manufactures recall--not mine. Turns out my model was excluded for whatever the reason. I didn't even bother shopping prices. I KNEW with certainty that Alex and Pat would provide me with the best price, and fairest assessment when it came to replacing my timing chain. Per usual he even went ahead and provided me with extras that most dealerships and automotive facilities would have otherwise charged me for. For all the fellow Mini motor-ers out there. Don't be tricked into thinking that the only people who can fix Mini's are "Authorized Mini Specialists." That is complete BS that Mini wants you to buy--literally. Next time, take your Mini to Alex's. This dude went out and purchased the special timing tool required to fix my timing chain, and I know those 'authorized Mini Cooper' timing chain tools are not cheap. So, if your timing chain is not covered under manufactures warranty, or you need to get something repaired on your Mini, or even if it's just an oil change (which costs over $100 at any Mini Cooper dealership) take your Mini to Alex and Pat at Alex's Automotive. He will set you up proper.

after having my truck in three times first time to have my cv joints replaced after picking it up I…read morenoticed another new noise after taking it back they couldn't detect the problem and then I was told the mechanic thinks it one thing but the owner needed to drive it to be sure I was told it was my lower control arms had the work done picked it up and heard another noise took it back and was told that my propeller shaft had them do the work and after picking it up and si far no more strange noises so after spending $2,532.52 I can honestly say I will never return to Alex's again