Honestly, one of the best rental car experiences I've had. Especially in a big city. I'll start…read morefrom the beginning.. I booked the car I wanted easily on their website. I went with a Toyota Corolla, which I drive personally. I like to stick with something I'm used to. It was about $250 for four days. I arrived right on schedule and the car was waiting for me. The gentleman behind the counter was super helpful and friendly. He walked me through everything I needed to know, even the details on tolls and stuff. The car was about two blocks from their office, but they explained how to get to it and even had a print out of a map to help get me there. It also had pictures so there was no way I was going to miss it. The car was a 2021 and in great condition and had a full tank of gas. Another positive of getting a Toyota is the gas mileage. I went to Sonora and back (roughly 275 miles) and I only had to refill once before I dropped it off... which was also super easy. I simply dropped it off where I picked it up and handed the valet the key. I would totally rent from here again if I find myself in the heart of San Francisco and in need of a ride for a few days.

Booked a car through the website for an out of town trip this past weekend. The booking was super…read moresimple and fast and easy, and the pick up went the same way. Customer service was super clear and nice, got all the paperwork done when I arrived, and gave clear directions for pick up and drop off. Cars are located at a garage two blocks up from the office, so adjust accordingly if in a rush or carrying a lot of luggage. Drop off is super easy, just leave the keys with the parking attendant and you're done! My only small issue is that as a small local company, you might be in a bit of a bind if you need service or have an accident after hours and far out of the city.

The best car sharing service in San Francisco!…read more After using getaround and zipcar and then switching to upshift I couldn't believe the car sharing service could be so great! The cars are new, clean, awesome with a full tank of gas. On top of it they got delivered to your door which is amazing (no more painful quests to find hidden getaround cars). Upshift team is super friendly and responsive and always strive to help their customers with the requests. There are several full EV options including Tesla and Hyundai Ioniq in their fleet. I highly recommend everyone who uses carsharing to switch to upshift!

I was an Upshift member for a few months, starting in March, on the 4-days-a-month plan. I have…read moremixed feelings. The service does its job, but the way they handled the end of my contract ruined the experience, and the app gave me problems the whole time. The good part: when it works, it is convenient. Insurance is included, and for a quick one-day trip it is an easy way to get a car. Things to know before you join. Long trips get expensive because some mileage is included, but on longer trips you go over the limit and pay extra per mile, so it can cost more than a normal rental. The app is not reliable, and more than half the time something did not work when I tried to log the car's condition at pickup, so I had to message support to do it by hand, and sometimes they had to fix my account manually. Guaranteed delivery costs extra. Usually the car is there or brought to you, but not always, and if you want it delivered every time, you pay more. Payments are not transparent either. At first, I got no receipts showing the charges, including extras like tolls, and even now there is no way to see them in the app. The real problem was canceling. I had already stopped using the car because I got my own, and I had paid for that month as usual. In the middle of that month, I contacted them to cancel. That is when they told me about a 30-day notice period, which means they will also charge me for the next month. So I will have paid for two months and used the car in neither. The rule is in the FAQ, but the FAQ is confusing, and the information is not where you would expect it. They could have read the situation and shown some flexibility over an honest misunderstanding, but they chose to enforce the extra charge instead. After that, I tried to sort it out and could not reach anyone. Every call before had been answered, but this time no one answered, and no one called me back. Then I sent a final email with a fair offer: pay this month, close the contract now, and drop the second month. They did not reply. They just ignored me. Bottom line: I was a patient customer for months and never complained about the app problems. But when I tried to leave for a good reason, they are charging me an extra month for a car I had already stopped using, and then they ignored me. In my opinion, this is not a fair or good-faith way to treat a long-term customer. The service can be useful if your needs are simple, but go in knowing the cancellation terms and the extra costs.

The staff at this location are young, professional, courageous and kind. They make renting a car…read morequick and easy. Highly recommend!

Shockingly, this place is really good…read more Easy in and out, pleasant people, cheaper than Turo

George at the front desk helped my friends and I. Renting a car was effortless. Candy in the…read moreparking lot was extremely sweet. I'll keep renting cars with National when I visit SF.

Just rented from National SFO this week. They have the best customer service of any of the rental…read morecar companies in my opinion and I enjoy getting to pick my car. But I was kinda disappointed with the selection in Executive this past Tuesday. All the cars were basic. No Acuras, Cadillacs, or bmws like I'm used to seeing.

When your own car decides to take an unexpected trip to the repair shop, the last thing you need is…read moremore stress. If you're renting in San Francisco, I'd recommend this Enterprise location. It's a smaller branch, but don't let the size fool you. We visited over the recent federal holiday, so it was busy with customers returning vehicles, yet Vincent and his team kept everything moving smoothly and professionally. I originally wanted an SUV to make the drive home a little more comfortable after dealing with San Francisco's rough roads. Vincent took the time to walk me through the vehicle, completed a thorough inspection with me, and clearly explained everything before I left. Even as a loyal Enterprise customer, I appreciate that level of transparency, it gives you confidence that there won't be any surprises later. Shout out to Vincent and his team for turning a stressful weekend into a much easier experience. Customer service, honesty, and professionalism like this are exactly why I continue choosing Enterprise. If you're renting in the Richmond District, this is the location I'd recommend.

On March 10, 2026, I reserved an SUV for a WEDDING - to be picked up on May 21, 2026 at noon…read more(confirmation no. 2094751002). On May 20 at 5:01 pm, I received a voicemail message from Nick essentially stating that he had been trying to locate a 7-seat SUV for me for the "past couple of days" but that it had been challenging. I called back at 6:43 p.m., but the office closed at 6pm. I called the following day at 8:24 am and spoke to Vincent, the Branch Manager. He essentially told me the same thing - stating that they didn't have an SUV at that given moment and that they would call me when they secure one. When I asked why they would confirm an SUV reservation if they did not have the vehicle, his response was, "That's a good question." Since I needed the car in less 4 hours and they could not guarantee anything, I decided to cancel the reservation. Vince sent me an email at 8:43 am, stating, in part: "When we connected today, I understand you preferred not to proceed under those circumstances." Okay, where do I begin?!? First of all, it was not my preference to cancel the reservation I booked months ago. To continue to sit around and wait for you guys to continue working on TRYING to secure an SUV for my rental would be absurd and, quite frankly, just plain stupid. I needed the vehicle in less than 4 hours. So, while it was NOT my preference to cancel, I had no other logical choice!!! Second, if you guys had been trying to secure a vehicle for me for a "couple of days," I would have appreciated a phone call a lot sooner (NOT 7 hours prior to the scheduled pick up) - allowing me to explore other alternatives. Does that sound reasonable to you guys? Does that make sense? How about not confirming a reservation when you guys don't have the vehicle? Does that sound logical? This is just a quick review for folks out there looking for a rental place. I plan to write to the company's CEO and Better Business Bureau. As we all know, they won't listen!!! But consumers will... I love how the company's response below directs me to their website - unbelievable. Clearly, they're not in the business of making things "right!"

I took a chance on Kyte during our trip to San Francisco for an overnight to Santa Rosa. The…read moredelivery, pick up, and Audi Q 3 sold me. However, I was nervous. Hey, I'm in my mid seventies and Kyte is an app with little human interaction. I ensured that both my wife and I were verified as drivers, and that my insurance coverage was downloaded. Bruce delivered my car to our hotel. He was great, and he helped load our luggage plus showed us the Audi's particulars. I tipped Bruce $10. He deserved it. Bruce used a scooter to return to the Kyte lot in the Mission. My one mistake was not filling our car up with gas on our return. There were gas stations on the SF side of the Golden Gate Bridge. Kyte charged me more than $8.75 a gallon to fill my car after promising to use competitive pricing. Shame on you Kyte, but all the rental car companies do that. But, $8.75! Bruce came again to pick up my car at the appointed time. He was just as kind, and I tipped him an additional $10.00. I wouldn't hesitate using Kyte again, but I would fill the car up with gas myself on my return.

this is the SECOND TIME one of your workers has tried to take advantage of me …read more I clean out the cars giving while they come to me dirty TO CHARGE OR TRY TO CHARGE ME 250 AND I DONT SMOKE ! IVE spent 1200 with you guin a month!

I was hesitant to rent from this location (through the enterprise app) because of the VERY low…read morerating here on yelp, but decided to go through with it anyway in lieu of not many other options in our price range. We needed to have an SUV to drive from where we live here in San Francisco down to where I grew up in San Diego, and after booking the rental through the enterprise app, we came to collect the "premium compact suv" which we'd chosen because the price difference from a "standard" to a "premium" was almost negligible. I was very surprised by how incredibly clean and spacious the lobby was, and then the real 5-star interaction began.. We were assisted by Blake, who was incredibly helpful in our specific situation.. which was: I had a LARGE framed photo that was a Christmas gift for my father and needed that to fit within the trunk of whatever car we were going to rent.. Blake pulled out a BMW X2 for us, which was just a sportier version of the normal SUV (slightly more expensive car to buy) and we realized after checking the trunk that the frame likely would not fit in the trunk, so without hesitation, Blake offered the larger BMW X1 without any price change, no hassle, just did some vehicular Tetris in the Sixt lot and viola, we had a vehicle with enough room for our large cargo! I can't say why so many other people had difficult experiences here, but MY experience with this establishment was incredibly positive and very easy. Likely due in large part to Blake, who was beyond helpful and incredibly personable as well. This last part doesn't really pertain to this location but I might as well include it for anyone else doing the same thing: we rented one way, and dropped the car off at the airport in San Diego to fly back. The drop off took less than 2 minutes and couldn't have been easier. No paperwork, no fuss, just handed over the key (with a full tank of gas, of course), unloaded our luggage, signed a screen, and we're on our way to departures. I'd absolutely use this location again, and with some luck, maybe I'd have Blake helping us again! Perhaps it was using Expedia as the intermediary to rent the car, or perhaps it was Blake helping us with our rental, but this experience was 10/10. Hands down. And I'd like to think I'm very objective when reviewing. Downside?: parking at this location is street-only, which was not an issue for us, as we are SF natives and are very used to finding street parking but it might be stressful for our-of-towners? That's the only downside I could think of. The cost of rentals is what it is.. I can't comment on whether it was really expensive or not because the price of your rental depends largely on many factors. Time of year, type of car, insurance, etc etc. it was fine for us, but, everyone has different situations and I reserved the rental a month in advance. Overall: fantastic experience.

Scammy sixt branch. We booked a luxury class vehicle, as we usually do with sixt, and they gave us…read morean incredibly scratched up vehicle. Upon return, they claimed that we were responsible for the damage. We will be filing a complaint with HQ about this branch. The lady who processed the vehicle upon return was also incredibly standoffish, and claimed we might get charged an extra cleaning fee for the gravel on the floor mat ??? Things we don't even get charged for with non premium rental companies. Ridiculous location and service.

Several issues: 1) I…read moreended up paying more than 170$ than planned (for about 6 days). Their customer service (via phone) couldn't justify some of the fees (eg $16 of "airport transport") and said they were from Booking.com. 2) The rental location is OFF the airport. You'll have to wait for up to 15 minutes for the shuttle to get there. This means you'll queue up with a bunch of other people (To be honest, they moved pretty fast). They charge $25 if you want to be taken back to the terminal directly when you drop the car. 3) I bought a tank of gas in advance, and I was told that they would "refund up to half tank of unused gas". But I was told (when I returned) they meant they refund half a tank if you return more than half. 4) People are reporting high late fees. I actually returned early, and I still don't know why the extra $170. 5) They will try to sell you a $200 weekly plan for tolls, but when I checked online, it looks like you can just pay the tolls on the web with the plate. I didn't try it, so I can't confirm, but now you know. On the bright side, the car was OK, even if a little scuffed and stained, and the return was very quick.

This company customer service is bad. They have hidden fees and don't want to give you receipt or…read morecontract until car is returned. Phone reps will not handle general customer service issues. Rent from another company.

We've rented from Speedy Car Rental many times, usually through Turo, and this time we got a white…read moreLand Rover Velar directly from them. We've also rented a Mercedes GLC in the past, and both cars were perfect for our trips to Napa, exploring Highway 1, and cruising around the Bay Area. The service is always exceptional, and the cars are spotless, smell great, and never need any maintenance. The team is super helpful and always available if we have questions or concerns. We've recommended them to all our friends and family--definitely a top choice for car rentals!

This was a brand new Evoque and it performed flawlessly -- it was comfortable, responsive, agile…read more.. and all with that wonderful "new car" fragrance. Just an awesome driving experience! Working with Andrei was excellent! On time to drop off, on time to pick up, quick response time on questions, very personable and approachable, easy to talk to... I would certainly work with Andrei in the future. Overall, I could not have had a better experience than with Andrei and his car. THANK YOU Andrei!

Have used these guys a couple times. Once for a long term rental over a few months and once since…read moreCovid. I appreciate their communication and ease. A lot of car rental places outsource their customer service or make everything online. These guys are real people. Practical, safe, affordable, reliable, and you've got some options. Vehicles have always been cleaned. They did an oil change for my long term rental. I was able to watch their cleaning process during the pandemic from the parking lot and was satisfied with their level of care and consideration. Renting from here has always been easy and convenient for me, as I've always planned ahead and communicated. As long as you know what you need and add some lead time, these guys can help get you where you need to go.

I love this place for easy local car rentals. They have the best rates around especially for…read morerentals that are lest than a week long. It is pretty easy to extend rental time if you need an extra day unexpected, just give them a call. You will just have to pay the same day rate and won't get penalized for breaking original reservation. Yes the cars a little Older but they are clean and run great. Plus the rental agents are super friendly and treat you like a human being. That is Big bonus I believe!