Several issues: 1) I ended up paying more than 170$ than planned (for about 6 days). Their customer service (via phone) couldn't justify some of the fees (eg $16 of "airport transport") and said they were from Booking.com. 2) The rental location is OFF the airport. You'll have to wait for up to 15 minutes for the shuttle to get there. This means you'll queue up with a bunch of other people (To be honest, they moved pretty fast). They charge $25 if you want to be taken back to the terminal directly when you drop the car. 3) I bought a tank of gas in advance, and I was told that they would "refund up to half tank of unused gas". But I was told (when I returned) they meant they refund half a tank if you return more than half. 4) People are reporting high late fees. I actually returned early, and I still don't know why the extra $170. 5) They will try to sell you a $200 weekly plan for tolls, but when I checked online, it looks like you can just pay the tolls on the web with the plate. I didn't try it, so I can't confirm, but now you know. On the bright side, the car was OK, even if a little scuffed and stained, and the return was very quick. read more

I only wish that they would have more help on their team for the guys at the service counter because one time I visited there was quite the wait for a 5 minute. Free upgrade to a 2024 Dodge Charger made it even more special of a trip. Made it to Neptunes Net read more

Fox Rent A Car - Car Rental Near Me - San Francisco, California

This so easily could have been a one star review. We went to rent a car and the counter agent tried every angle she could come up with to make renting a car here horrible. And I mean truly completely over the top horrible. We gave up and sat outside to consider what we were going to do. Definitely we were going to lose money but really that wasn't the main issue. We needed a car. Go to the airport? Yeah ok. Then my daughter said 'Oh! She took a break and left the building. And look at the other counter agent...he has a nice 'I'm a normal human' face and there's nobody here... so let's just start over with him and see what happens?' So we did, and all of the obstacles just melted away. Jose was awesome. 5 stars for Jose. If you end up here I'm hoping Mean Lady left to go work for the DMV and you get to work with Jose. Really I'm not going to go here again because of the Mean Lady. I'm old and I've rented a lot of cars in my life and she was definitely about to make this the worst car rental experience I've ever had. read more

My to go spot for a rental car . The employees here are helpful and today I was helped by Venus. Throughout the whole conversation Venus was very knowledgeable and did not try to upsell me which makes life easy when you know what one wants. There is a shuttle from the airport that brings you here or for the locals park at Costco along the fence and walk on in. For easy transactions come here. Way better than kiss and fly . For piece of mind come here read more

Fox Rent A Car - Counter - Car Rental Near Me - San Francisco, California

Rude people, car needed new windshield wipers, needed oil, tried to upsell us, didn't tell us they charge a$15 service fee per toll, trying to charge me for a piece of plastic coating falling off of side mirror. Do Not Use! read more

AC doesn't work. Non- helpful customer service - option provided by roadside assistance was to drive to location to swap. Given distances in the bay area, they are impractical about customer convenience when the issue is on their end. I would caution folks read more

I had a very frustrating experience with Fox Rent A Car. When I signed my rental contract, the employee assisting me, Randy, showed me the agreement on a screen. I clearly told him that I did not want any extra insurance because I planned to use my own coverage. He asked me to initial a section, explaining that it was to decline the additional insurance. I understand English, though I may not speak it perfectly, and I trusted what he told me. However, I later discovered that I was actually charged for the loss damage waiver instead. I called Fox Rent A Car to make them aware of the situation and to request a refund for the loss damage waiver, but this only added to my frustration, as the issue should not have happened in the first place. I feel that I was misled during the signing process. This situation was very upsetting, and I believe the terms were not honestly explained to me. I do not recommend anyone use this company, as they have employees who deceive customers and the company does not take responsibility or make an effort to correct the situation. -- Eduardo read more

Watch out for exorbitant late fees here. I extended my rental by 1 week, and got charged three times the contracted rental rate. Never seen this from any other major car rental company. When I explained my need for extension was due to the unclear schedule of my family's chemotherapy regimen, Fox asked for medical proof -- and then ghosted me after I provided it. Sickening. Spare yourself and avoid the trouble of Fox SFO. read more

DO NOT WASTE YOUR PRECIOUS TIME!! Book somewhere else - Anywhere else! Shuttles are slow and long lines to get your vehicle are soooo slow. There were 3 parties in front of me when I arrived and they took an hour. You have people arguing for itemized issues at the counter over their bills. They have zero urgency, and customer service is awful and nonexistent. read more

Fox Rent A Car - My hour long line... not enough employees to help - Car Rental Near Me - San Francisco, California

Rented from Fox Rent A Car at SFO in Dec 2024. No one said a word about tolls. Five months later, I get hit by a debt collector for a toll I was never told about. No email, no call, nothing. Just straight to collections. Shady and lazy Fox. Never renting from them again. read more

Fox Rent A Car - Debt Collector for not knowing there is a toll charge, I was not informed there is a charge. This can affect your credit. - Car Rental Near Me - San Francisco, California

Yes, Fox Rent-A-Car is not located with all the main rental car companies, but the rates are also not what you see at the main rental car center. Sometimes a short detour is the price you pay for a noticeably lighter bill. I saved over 60 percent by renting with Fox, which immediately made the extra step feel worth it. Once you arrive at the main rental car center, you do need to wait for a shuttle, but my wait was no more than 15 to 20 minutes. The shuttle ride itself takes about five minutes and drops you directly at the Fox rental facility. When I arrived, there was no line, which made the process refreshingly easy. Picking up the car was quick, and I was on my way to my next destination without any hassle. Drop off was just as fast and smooth, which honestly surprised me in a good way. Renting directly through Fox's website meant there were no hidden charges or unexpected fees. This is the kind of experience that reminds you convenience does not always have to be expensive. Everything was pleasant, and I was glad to save money while still getting a reliable, clean car. read more

I booked a Fox Rent a car online, and when I arrived they told me they did not have my car and that I would have to pay for an upgrade. They told me the price would only be $42 more than what I had already paid, but it turned out to be much more than that. The customer service line is horrendous (and doesn't speak good English) and I have reported them to the BBB. read more

I made a reservation. Showed up with my license and credit card provided all the confirmation emails. They refused to give me the car and still charged me.....@Teamfox.s Confirmation # FFX06DA032 The reasoning is that my full name is entered in as my first name thus they could not give me what I paid for. I don't care what the policy says this is breach of contract. I did not appreciate being told it's your policy to take my money and not give me what I paid for. I promise a court will disagree with your "policy". I am giving Expedia a shot at making me whole , it's possible that they entered the data wrong but if they do not get me a refund then I am reporting that charge as fraud to see if my credit card will make me whole.... Last option is lawsuit for breach. Hopefully it does not escalate that far but this experience was awful. I have plenty of documentation from today's transaction. Do the right thing and refund my money and I will repost here let everyone know you did the right thing and this was all a mistake. read more

Just the worst rental car company ever man like after standing in line for a long time I get to someone and we talked about all the stuff and they charge you at least $200 for insurance and then after all that they only accept credit card through special companies the companies that they only recommend for their credit card and so then after that, the manager came out and he said to me Indian accent no credit card no rental! You know I don't like credit cards. I only use debit cards so this place was far off the worst rental car I ever had went to!! On top of it all every single person I see when I'm out here they took the cars and the cars are dirty. read more

Fox Rent A Car - Car Rental Near Me - San Francisco, California

I've rented from Fox in the past, it's hit or miss with customer service. This location offers a shuttle from SFO airport. Customer service was fast and courteous from all employees. This location is off site from airport, I posted a pic with clear directions on how to find shuttle pick up. Car was fairly clean, It had a weird smell inside. I carry sanitizer wipes at all times. So I started out wiping the inside clean. The vehicle had scratches galore. I take videos and pics with all my car rentals. No time for foolery upon returning car. BTW: car rentals are beyond expensive currently, no more cheap rentals. No car issues, car rental served its purpose. Tip: let Fox Rental fill your tank. Gas stations are charging $6.69 per gallon to fill your tank close to SFO airport. Gas in California is approx $5.50 all-over the state. Indeed a bit of price gauging in my lovely state, shameful. Great trip along the coast, plan accordingly traffic is just that, drive safely and Enjoy! BTW: Yes, I would rent from Fox again in the future. read more

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Fox Rent A Car is an offsite rental car from the San Francisco airport. From the airport you take a shuttle to their car rental site which arrives every 15-30 minutes. Those with a reservation have 12 hours to redeem their rental and 6 hours for those who don't have a reservation. So if your flight is delayed, there is no need to worry about not having a car to rent. Randy and Lily were very friendly and helpful and made the rental process from beginning to end very easy. Lines weren't long at all during October season and were much shorter than the onsite car rental companies. Will definitely book with them in the future. I do have wish they have more frequent shuttle services. There's a phone booth at the shuttle pick up station at the airport but no one was answering so it was confusing whether or not we were supposed to just wait or have to call to announce our arrival. Other than that the services are straight forward and they explain to you whether or not you need to pay tolls if crossing bridges. They offer insurance which is highly advisable so you don't need to worry about pre and post inspection of the vehicle. read more

Fox Rental is probably one of the worst experiences I've had in a long time. Horrible customer service. Over Labor Day weekend they had 3 people at the counter. The wait was over an hour. They are not flexible in their policies whatsoever. My husband listed me as the driver, however, they didn't allow him to use his credit card for the deposit. The credit card must match the driver. I didn't bring my cards because he was taking care of the trip. I had only my debit card. Anyhow I can go on how frustrated we were... we had to create a new reservation and cancel the prepaid reservation with Expedia. This policy would have been helpful if it was listed on their site or disclosed on Expedia. I've rented cars from enterprise or hertz in the past, and never had issues with using my husbands card. Fox rental is definitely budget friendly. But you get what you paid for. Arrive early- allow ample time if you're on a schedule. read more

I wish I could post this in their office but they WILL CHARGE YOU A $15 TOLL FEE EACH TIME YOU GO THROUGH A TOLL. They're scammy and slimy and WILL NOT explain this to you even though tolls are everywhere in the Bay Area. It is a tiny note in the long fine print on your contract. They should really have a sign in the office that explains this like they do for gas. It seems like a really messed up way of scamming money off people. The pick up is a bit of a pain. It's off site so you have to take the airtrain to a shuttle to reach the office. The drop off is pretty easy. But you have to wait for the shuttle to take you back to the Airtrain so plan for that. If you have a dog, they may charge you a fee. The woman who checked me in almost charged me when I dropped off the car before asking her manager over to check the car and luckily he said the car was fine. read more

If I could rate into the negative, that is what I would do to FOX. By far the worse car rental option. Had a reservation for months for a mini van. They didn't have one at pickup. We had 4 ppl 4 shut cases 4 carryons. We were initially offered a small vehicle that could not accommodate us or the luggage. Then offered 2 cars. The manager then decided no we were not getting 2 cars. He was rude and displayed no desire to help us resolve the issue. He said give me 30 minutes to work on it and stayed in back and wouldn't even respond to further inquiries by us. We finally just booked with enterprise and took the shuttle back to the airport. We were given a Durango and friendly service. read more

Well, after not needing to rent a car for many months went back to wonderful Fox Rent-A-Car and again with a new person named Venus got ultimate great service where she really cared about unique scenario that my friend and I were working with to get a car and we ended up being successful, but even if we hadn't been successful, Venus really applied herself in a wonderful way that was so worthy of this review. Also, the cars seem to be superb. Evan Richards San Francisco organizer. read more

Returning the car 5 hours late resulted in an additional fee of $112, or more than 50% on top of the $210 4 day rental. I was charged for an additional day (fine) plus a $50 penalty (!), a "concession recovery fee", an "energy recovery fee", a "vehicle license fee", and an unknown "surcharge, " all subject to sales tax as well. So watch out for this if you might be returning a Fox rental a few hours late. Better yet, bring your business elsewhere. read more

Very understaffed and it took an hour to get to the desk. People going on break and leaving one person (staff) with over 10 people in line. The car was as promised and it was clean. The shuttle was convenient from the train station. They are off-site from SFO, about a mile or less shuttle ride. Not the best experience but not the worst The staff Brenda was nice and helpful and polite- kudos. read more

Fox Rent A Car - Crowded lobby of people waiting - Car Rental Near Me - San Francisco, California

I don't usually write reviews--but I had such a great experience with Fox South San Francisco that I actually signed up for Yelp just to share it. From the moment I place the call for reservation, pick up and return- the customer service and service was outstanding. Everyone was kind, welcoming, and genuinely helpful especially Pinky. She made the process breezy, pricing was clear, and there were no hidden surprises. What really stood out to me was how easy and stress-free everything felt. It's rare these days to feel truly taken care of as a customer, but that's exactly what happened here. I'm genuinely grateful and will absolutely be renting from them again. Huge thanks to the whole team! read more

1 Star - Worst Rental Experience Ever! Do not rent a car from Fox Car Rental! I was on a business trip and ended up with a horrible experience. Their customer service is unreliable and unhelpful. We called nine times trying to extend the rental because of my elderly mother's emergency, and they promised to call back within one hour -- but no one ever did. What a waste of time when you're already under stress. They still charged a penalty, even though we tried everything to communicate with them. The airport shuttle is also inconvenient -- you have to go outside the airport and wait forever to get picked up. If you have an emergency, they won't help you. Spend your money elsewhere -- this company does not care about its customers! read more

I typically don't post, but their business practices are extremely shady re: hidden fees. I prepaid $155 for 3 days of rental. I was told by the employee at the desk there would be a pending hold, and since the vehicle was prepaid, there would be no additional charges. I should have read the fine print before signing instead of trusting the employees' lies, but I was charged $219.99 in fees on top of the $155 charge (how are the fees higher than the cost of the rental?). There was an arbitrary rate charge, loss damage waiver charge, a road side assist charge, a late charge of $50 for being 34 minutes late, and then the tourism, burbank airport charge, and CA tax charge on top of that to get to $219.99 that was not explained to me at the front desk. If you want to get smacked with additional fees that were not explained to you that's 41% higher than the actual service they provided, please continue to use Fox! read more

Fox Rent A Car - Car Rental Near Me - San Francisco, California

I'm actually really impressed with Fox and think it should have a higher rating. You have to take the train to the rental car area and then from there a shuttle to Fox. When we got to the rental car area there was long lines for every rental car company. When we got to the area to wait for the shuttle there was one other couple with us. The shuttle came pretty quickly, within five minutes. When we got to the offsite area, there was only one other couple in front of us in the line and two agents working the desk. It was pretty quick to get our car keys. Then we inspected the SUV, which was in tip top shape and drove off. This car cost us about $200 less than the other companies and I think we got it much quicker just eyeballing those other lines. Return was just as easy. The Valero nearby is about $1 per gallon than normal gas stations, but it's really convenient. The Costco had a ridiculously long line so skipped that. I drove up, handed the guy the keys, he looked at the vehicle and then I left. Smooth process and much cheaper. It's totally worth going offsite for this car. read more

The lines are enormous. You need to take the train, then the shuttle, and then endure another huge line. Additionally, they called the shuttle driver to inform him that I needed to return the key, what I did before getting in the shuttle, personally to the attendant. While I was on the train, they called me again asking for the key, which made me concerned enough to check all my luggage. After arriving at the airport, I called them back to ask if they had found the key, and they confirmed they had. They didn't even call to apologize or anything. I hope that captures what you wanted to convey! If there's anything else you need help with, just let me know. read more

Man, i don't know how to even begin on this one, a whole day wasted! Rented a car from FOX, I got a flat, no spare!!! Waited for hours to get towed than I got charged 150 for the tire! What an insane experience! Will never use FOX car rental again! I was told by the tire company that other rental car companies would have covered it! read more

I probably got lucky as my experience was excellent. First of all I didn't expect and was not looking to get a rental from Fox due to poor reviews. I rented from Europcar not realizing that it owns Fox. It appears they are the same company. Getting off the airtrain at SFO rental center I saw people queuing, imagining how much worse it would be at Fox. I got to Fox shuttle that was already there, and I was the only one passenger. We got to Fox place and surprisingly there was no line at all. Literally in 5 minutes I had my prepaid car, and didn't have to pay anything extra. I'm sure it would've taken my much longer if I had to queue at the rental center. Drop-off experience was similar, dropped off the car, got on the shuttle that was waiting there, and was at the airport within 10 minutes. read more

The rep at the pick up desk misinformed us about needing a Plate Pass, so we opted to get it. It turned out that we did not need it and they were totally unwilling to provide even a partial refund of our nearly $300 expense. They were as deceptive as could be. read more

Deceptive misinformation. When we picked up our car, the rep told us that we had to buy a bridge pass for $14 per day She implied that there was no other legal way to pay bridge tolls without incurring a large service fee. This is patently false. It is easy to set up a temporary Fastrak account and pay only for the crossings one uses. You don't have to do this immediately at the rental office. One can do this online within 48 hours of one's first crossing. The rep could have told us this and given us the URL to apply. That would have taken her about 1 minute. It would have saved us about $100. Rental car companies make a huge profit on toll passes that cost more than the tolls used. read more

they are theives dont ever rent with them they over charge you for gas even if u fill it up yourself right before u return car they charge extra 10 for gas insurance is almost double the rental they dont refund u in read more

This is the worst rental car place that I ever experienced. I would give negative 5 if I could. We made a non cancellable car rental through Priceline for the sfo pick up. We made an inquiry of adding additional driver. After knowing the price, we declined and requested to proceed with the rental procedure. The store manager Parshel tried multiple times to sell this to us and all were declined by us. Then we declined the insurance as we have credit card offer this as a complimentary service. Parshel gets mad and said" I decline your service and you don't have a car rental today" we were shocked !!! And he just declined our reservation. We called the customer service and does not help us at all either. read more

Update: deducting a star due to issues with tolls. We were invoiced for a toll we had already paid (with a $15 administrative fee no less!). I kept receipt of my toll. However Fox makes it really difficult to submit as they accept fax only. It would have been a lot nicer if email submissions were accepted. Rented a car from Fox for five days during a trip to the Bay Area. Check in took longer than desired. There was only one woman working with a line almost out the door. Even though she was clearly overwhelmed, she did a good job keeping things moving. She did ask about additional insurance, toll passes, gas a few times, but I'm sure that's just standard. Our car was great! We had no problems during our drive. Drop off was a breeze and everyone was cheerful and helpful. The woman checking us in chatted with us about our trip, and the shuttle driver kindly explained the airport tram system to us. For the price, Fox is a great option as long as you're not too picky about what kind of car you get. read more

The staff were really friendly and helpful. But maaan do they need more of them. Literally waited over an hour in line today. What a total waste of time compared to other rental companies. If you value your time, spend the extra few $$ elsewhere and get a faster service. But the lady who helped us was a joy and super helpful. read more

is there a place for a 0-star review? that'd be my Fox rating. I'm slow to learn. I rented twice from Fox at the West Palm Beach airport, and both times they highly overcharged me. I was told a time and fee for return, which I agreed to, and then they charged me $50.00 more for late fee. It's super difficult to get a customer service rep on the phone, and when you do, they are SOOO uninformed. they couldn't even tell me where to pick up the car!!! It seemed, when I booked, that they had the cheapest prices, but not so, as you will pay LOTS more than the price you agree to. And........ you never agree to the price you will pay. You drop the car off; there is no inspection, and they have your credit card, so they charge whatever they like. THIS COMPANY IS SERIOUSLY FRAUDULENT, and they probably get away with it because travelers are tired, stressed, perhaps non-native speakers, or on their way to another city...... WHAT SEEMS LIKE A CHEAPER PRICE IS NOT!!!!! I've learned my lesson. NEVER AGAIN WITH FOX RENT-a-Car. read more

We have rented at SFO before. So we knew to take the Sky Train to the rental car center. We have rented from Fox before, and have found their services to be fine & prices competitive. Last night, when we arrived, we made our way outside to wait for the Fox shuttle. No one came. There is a courtesy phone on the Island 2 platform. It just has a recorded message, telling us to go to where we were actually standing. It does not seem to CALL anyone. I called the phone # on the rental receipt, which of course was the national corporate office, so no help there. I looked up a number for SFO & got another long automated menu. While I was waiting to try to get a live person, a shuttle finally showed up and whizzing right past us as we were shouting at him. He did stop farther up and we managed to get in. So, they don't make it easy. The young man who actually rented us the car was very nice and we were given a choice of several vehicles. read more

Picked up my rental at 9am, Sat, 02/03/24. Shuttle picked us up from designated area on island 2 of the Rental Car building. Shuttle was clean, female driver was kind and well kept. Got to the Fox Rental car office and the lot was clean, the office was clean, and only one customer in front of me and they were helped in an efficient manner. I was then helped by Brenda who was kind, knowledgeable, and efficient with my check-in. I was directed to parking spot 18. Rental agreement emailed to me as I walked outside. On my way to the car, I notice all the cars were clean and parked in a uniformed manner. I was given a Camry with 55899 miles on it. Vehicle was clean, drove well, appeared to be well maintained during my time with it. Returned the car on Sunday night with a full tank and check-in was a simple process- pull up, park, leave keys in car and walked straight into shuttle that right away took off to the airport. Male driver was kind and well kept. Car rental return receipt was emailed to me. Overall, a very quick and simple process. My experience at SFO felt like Fox has stepped up their game and added value to the rental experience since my last rental at SNA a few years ago. read more

Fox Rent A Car - Rental on the lot - Car Rental Near Me - San Francisco, California

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This place is absolutely terrible!!! They don't except debit cards, the car we got was dirty like if someone tried cleaning a very dirty car quickly, we told them not to charge us for gas, but, they did anyway before we got the car. we were the 1st in line, and yet after they made an exception for not having a major non-DEBIT credit card, it took almost 45 minutes until we actually got the car. Got charged for the shuttle (this place IS NOT AT THE AIRPORT. AIRPORT RENTALS WILL HAVE YOU IN AND OUT EASILY. THIS PLACE WON'T) OK, a few other things. My wife and I did witness these people harass an elderly lady. She had to fill out paperwork, and they didn't care that she was going to miss her flight. (FYI, drop off your car and go unless there is less than 2 people in line). Also, double and triple check the whole entire car, because not only will they not. they have another company that comes by and takes the cars to another lot almost immediately, without checking the cars for lost items. I almost lost my cpap machine (totally my fault) in the trunk. But, when we got back 10 minutes later, the car was already gone. When I mentioned this to the lady outside, she tried calling the company to bring it back from the other lot. But before I got it back, she said we didn't pay and they needed a credit card to get my cpap machine back, even though we were charged before we got the car. Yes, they were going to hold my cpap hostage. After 20 minutes of no communication, someone did come back with my cpap. Please, DO NOT GO HERE!! PAY THE EXTRA TO GET A CAR FROM THE AIRPORT, OR TAKE PUBLIC TRANSPORTATION. THIS PLACE WILL, GUARANTEED, NICKLE AND DIME YOU. YOU WILL WAIT IN LINE A LONG TIME, AND WITHOUT A MAJOR CREDIT CARD, YOU'LL BE STRANDED SEVERAL MILES AWAY FROM THE AIRPORT. read more

Fox Rent A Car - THEY DO NOT EXCEPT DEBIT CARDS!!! HORRIBLE PLACE!! DO NOT GO HERE!! PAY EXTRA OR USE PUBLIC TRANSPORT!! - Car Rental Near Me - San Francisco, California

Do not use this rental company. The agent at the front desk lied to me about payment of tolls. She advised me not to worry about the toll to the Golden gate Bridge and to just go through. She said the company would get the charge and pay for it. Weeks after returning the car I got a bill not just for the toll (which I was fine paying), but $15 for administration fees. When I called the company to advise them of the error, they said we understand she gave you the wrong information, but since a third party charged you the admin fee, we're not taking responsibility for the misinformation our company provided. That's it. No effort to correct the issue. They just said "too bad. She lied. It's your problem now." Unbelievably bad customer service, and zero accountability for their actions. Avoid like the plague. read more