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Fox Rent A Car

1.6 (2k reviews)
Open 5:00 am - 12:30 AM (Next day)

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Dan M.

My to go spot for a rental car . The employees here are helpful and today I was helped by Venus. Throughout the whole conversation Venus was very knowledgeable and did not try to upsell me which makes life easy when you know what one wants. There is a shuttle from the airport that brings you here or for the locals park at Costco along the fence and walk on in. For easy transactions come here. Way better than kiss and fly . For piece of mind come here

My hour long line... not enough employees to help
Norma N.

DO NOT WASTE YOUR PRECIOUS TIME!! Book somewhere else - Anywhere else! Shuttles are slow and long lines to get your vehicle are soooo slow. There were 3 parties in front of me when I arrived and they took an hour. You have people arguing for itemized issues at the counter over their bills. They have zero urgency, and customer service is awful and nonexistent.

Debt Collector for not knowing there is a toll charge, I was not informed there is a charge. This can affect your credit.
K T.

Rented from Fox Rent A Car at SFO in Dec 2024. No one said a word about tolls. Five months later, I get hit by a debt collector for a toll I was never told about. No email, no call, nothing. Just straight to collections. Shady and lazy Fox. Never renting from them again.

Just the worst rental car company ever man like after standing in line for a long time I get to someone and we talked about all the stuff and they charge you at least $200 for insurance and then after all that they only accept credit card through special companies the companies that they only recommend for their credit card and so then after that, the manager came out and he said to me Indian accent no credit card no rental! You know I don't like credit cards. I only use debit cards so this place was far off the worst rental car I ever had went to!! On top of it all every single person I see when I'm out here they took the cars and the cars are dirty.

Danielle P.

I've rented from Fox in the past, it's hit or miss with customer service. This location offers a shuttle from SFO airport. Customer service was fast and courteous from all employees. This location is off site from airport, I posted a pic with clear directions on how to find shuttle pick up. Car was fairly clean, It had a weird smell inside. I carry sanitizer wipes at all times. So I started out wiping the inside clean. The vehicle had scratches galore. I take videos and pics with all my car rentals. No time for foolery upon returning car. BTW: car rentals are beyond expensive currently, no more cheap rentals. No car issues, car rental served its purpose. Tip: let Fox Rental fill your tank. Gas stations are charging $6.69 per gallon to fill your tank close to SFO airport. Gas in California is approx $5.50 all-over the state. Indeed a bit of price gauging in my lovely state, shameful. Great trip along the coast, plan accordingly traffic is just that, drive safely and Enjoy! BTW: Yes, I would rent from Fox again in the future.

Crowded lobby of people waiting

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Thanks for sharing your experience Christina!

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.5(193 reviews)
0.8 mi

I am a long time automotive professional. I've been involved in turning automobile lemons into…read morelemonade for a very long time. It's only natural I'd interact with any and all rental car agencies in the Bay Area. Over the years I've worked with Enterprise on both the corporate and branch levels. It's a family owned business and it's a people business long before the subject of the cars comes up. They do business ethically. They treat people courteously. Both clients AND business partners. They do a phenomenal job of communication and they excel at setting expectations and then exceeding them! It's a very hard job. The branches are used to promote staff from within which can lead to a challenge in turnover as Enterprise tends to hire young , intelligent "go getters". This can mean building a relationship only to see it change when a new eager young face comes in. That has been a 20 plus year observation of mine. I build and grow a relationship with an office full of happy young folks that help me operate and function only to watch them move on in their lives. This leads me to the reason for this specific review. That reason is Miss Helen at the San Bruno Branch. I remember the standard Enterprise changing of the guard ceremony where I met Miss Helen. Enterprise has a standard procedure. Departing manager comes and brings the fresh new manager for a meet n greet. This sounds simple. Sounds like common sense. Sounds "like a good idea .." and it is. But I'll tell you. No other company consistently does anything like this. So anyway. Miss Helen was full of enthusiasm and had a genuine demeanor about her as she committed to a fruitful and pleasant working relationship with me and my clients. I've had probably 20 of these meet ups over the years and knew to expect a learning curve. But I got the feeling it'd go well. And it has. Miss Helen will always take my calls and always address my clients concerns or needs as if she was helping her own family. As do all of her staff. It's clear to me that her management style is both effective and infectious. She proves an age old business adage I live by. "You can light a fire under someone and you may get results; light that fire IN THEM and you will get results !" I see it in the tone and feel of the current San Bruno Branch and it's something that's really rad to see in the current state of the world. A mixed bag of young people all working hard to better themselves and their branch while delivering their company promise of "We'll pick you up!" With a smile and some genuine effort and sincerity. In my humble (albeit wordy ) opinion. Miss Helen is an asset that built a team capable of handling anything. Give em a crack at global warming ! Let em see if they can fix the hole in the ozone layer. I personally think they're unstoppable !

I've been coming here weekly for the past few months to rent a car, and the staff here is…read morewonderful. I've never had such great service consistently at a car rental. I've been helped by Ian, Helen, Jayden, Zach, Reanne, Zion, and James. Every staff member I have interacted with has been pleasant, helpful, and efficient. They're quick to get me checked in with the car, and quick during the return process. The cars are always cleaned very well. Zero complaints. I'm so glad that this Enterprise is conveniently located near me. Someone give them an award. Thank you!

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Airport Rent A Car - Had to message him again since he didn't reply to my first message.  There's no way we got a toll fee either.

Airport Rent A Car

3.2(20 reviews)
1.0 mi

God bless you und thank you Fred hat den Roadtrip von mir…read moreund meiner Tochter gerettet. Wir waren vorher schon 14 Tage auf einer Gruppenrundreise und wollten unseren Urlaub mit einem Roadtrip abschließen. Am Flughafen hatte ich schon ein Auto reserviert, und dann stellte sich heraus, dass mein Kreditkarten Limit erreicht sei. (Die Sparkasse hatte vergessen das Limit der Karte hoch zu setzen, obwohl dies besprochen war und genug Geld auf dem Konto war). So habe ich am Flughafen kein Auto bekommen, eine Dame von Sixt, kam aber auf die Idee, Fred anzurufen. er hat mich vom Flughafen abholen lassen und gemeinsam haben wir eine super Lösung gefunden. Fred hat dann sogar noch gefragt, wie viel Geld wir denn für die nächsten Tage noch hätten, falls ich die Sparkasse nicht gut erreichen könne. Absolut klasse, auch dafür haben wir eine Lösung gefunden. Da auch ein paar andere Sachen nicht so gut gelaufen waren, war ich nervlich schon ganz schön am Ende und das hat Fred gemerkt. Er sagte deswegen zu seinem Angestellten: "Fahr bitte mal zur Tankstelle und mach das Auto voll. Die Dame soll einfach direkt ans Meer fahren können, um atmen zu können." Natürlich habe ich das Auto dann auch voll getankt zurück gegeben. Für das ganze habe ich natürlich dann auch mehr bezahlt, als man normalerweise bezahlt aber wir hatten eine wunderbare Reise. Glück ist eben mehr wert als Geld Fred hat mich dann noch ein paarmal per WhatsApp angeschrieben, ob alles in Ordnung ist und wir noch Hilfe bräuchten. Brauchten wir aber nicht, denn ich bin eine taffe Frau, die nur in dieser Situation keinen anderen Ausweg gefunden hätte. Darum bitte ich den großen Schöpfer, dich lieber Fred und deine Angestellten, zu segnen. Mit herzlichen Grüßen und tiefen Dank Sibylle und Beatrix aus Deutschland

AVOID THIS PLACE. The owner is shady and uses some scammy business practices…read more We were in a bit of a bind as we didn't realize the major car rental companies don't rent out cars without a major credit card. The employee at Fox said he could find us a deal at Airport Rent A Car, a company I had never heard of before (now I understand it is because it is not a reputable car rental company), and said the price of the reservation would be $250 for 3 days. It was a bit more than they were asking for at Fox, but we needed a car so we agreed and waited for the "shuttle" to their office. Ten minutes later the "shuttle" arrives, which is just a man in an unmarked white sedan who is going to drive us across the freeway through San Bruno to this office, which is not near the airport. As we are driving, our driver asks us some questions about our trip and where we are going, beginning by saying they will not rent us the car if we are going to Burning Man. Okay... given that we were already in the car and moving, maybe that would have been something to ask about sooner. But we were in fact NOT going to Burning Man, we were planning to visit family in LA. The driver continues to text the business owner, Fred, (while driving) and lets us know that the price of our reservation has actually just changed! The driver hands me his cell phone and tells me to speak with his boss, Fred. Uh... okay. Fred lets me know that now the price is $490 for 3 days, not the $250 we previously agreed to. I tell him that we are not paying that amount because it's not what we agreed to, and that we are going to find another company to work with. Fred has the nerve to be rude, telling us that we better do that, as if WE are the scammers. Luckily the driver drops us back off at Fox so we can assess the other options. Overall, this was a complete waste of (everyone's) time and just not the way to conduct business. I'm not sure what the need is to rip someone off when they are already on their way to give you their business. Oh, and Turo.com will rent to people paying with debit, so just save yourself the hassle of dealing with this weird guy.

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Airport Rent A Car - I had to message him again to ask what was going to happen since he never told me anything.

I had to message him again to ask what was going to happen since he never told me anything.

Airport Rent A Car - Airport Rent a Car info

Airport Rent a Car info

Airport Rent A Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.7(665 reviews)
1.0 mi

It's a tiny place by the airport but what made this review a 5 star are the staff. Nathan was super…read morefriendly, personable, and provided great customer service. The ride to enterprise was a pleasant one because he let me vent about the accident that I was recently in. Then there's James. Had to wait a while but James was very informative on the process and the wait. Initially was offered a mini van but I couldn't take it because my parking spot is a stacker. So, James found a way to provide me an amazing Toyota Camry. I think it was the car Nathan drove me in. Whatever the case, James made it work because they literally had no more cars on the lot. Big shout out to Nathan and James!!! Thank you.

We took the train to the car rental from the airport which is super convenient. There is a restroom…read moreonsite which I greatly appreciated! We did the check in at the counter then went over to the area where the cars are at. By the time it was our turn to get a car, they no longer had what we requested (standard). The person helping us kindly gave us an upgrade to an SUV which we accepted, otherwise it was a very small car available. We first chose the bronco, but upon inspection, it hadn't been cleaned yet so we were given a Mazda. We had no issues with the car and got billed the toll days after return date. We decided to extend our rental a few hours and were happy to find out that there was no extra charge for it. The return was painless and quick with no surprises.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Hertz Rent A Car

Hertz Rent A Car

2.1(1.1k reviews)
1.0 mi

There are 20 people in line and it's 12:30 AM. Only two reps working and the wait is 30 minutes to…read morean hour. They send emails to pre check and get A rental but I was unable to get a car assigned. Such a waste of time. Then they want $50 or more a day just for insurance. A rental car for two days is over $300. Wow . They should have more People working during the busy times.

This will be the LAST time I ever use Hertz. Anywhere!! If I could give zero stars I would. Service…read morewas slow at the counter but I can deal with that. It was 1am and two planes came in so there was a long line. But our rep. Upgraded me. Ok. Not what I wanted but I know that's when they no longer have my size car available. So what of it was going to cost me more in gas. But this is what has turned me off to them completely I drive out if the lot and got twenty miles away before the alert came on that tire pressure in the rear tire was at 18 psi. Okay maybe I hit a nail but I didn't think so. But we were too far away and stuck in traffic to turn around. We made it to our hiotel an hour away and that's when I noticed the key fob said in blah black letters FLAT TIRE. YES it was marked for having a flat !! I have spent probably a combined 90 minutes calling and being disconnected over and over. I called the emergency service number and they were no help at all! I brought the car to a tire shop to have air put in and they told me there was a screw in the tire! When I got back I then called the emergency number and finally got through. There was nothing she could do unless I wanted to drive the 95 minutes back to the airport and exchange it. I told her this was not going to happen so then she told me to call around to the tire stores, maybe they would fix it for free- FOR FREE! That is what she actually told me. I'm done with them. I have had Hertz try to double bill me, charge me extra because my wife might drive the car and the even once sneak in the insurance coverage !! They used to say in their ads they were number one. I can not see how that would be true today. Stay away from them wherever you're traveling. I would rather pay a little more and have the confidence in who I'll use next time.

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Hertz Rent A Car
Hertz Rent A Car
Hertz Rent A Car

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Budget - Well over 50 people in line for the entire two plus hours I waited to get my rental!

Budget

1.7(227 reviews)
1.0 mi

I reserved a midsize SUV and when I got to the location, they didn't have the size vehicle I…read morereserved. I was offered a minivan and declined. They upgraded me to a full size SUV, which was hard for me to drive in San Francisco because it's been about 14 years since I've driven a full sized SUV. The full sized SUV I rented was clean and ran well. I returned it with no issue. I would rent from this location again. My piece of advice if you're renting from Budget/Avis is to sign up for their Fastbreak/express service, which is free. You'll be able to skip the long lines, go to the express area, and go on about your business. The guy that checked me out was nice and accommodating.

We landed in San Francisco, and headed straight over to get our rental car. The airport had a…read moreconvenient and well marked train system to take us to the car rental center. Once there we had a bit of a line, which was rather frustrating...they know many car reservations they have a any given time, so we were surprised they didn't have more staff on hand d to assist with the process of getting the customers in their cars and in the way. Once through the line we got our assigned parking space, headed for the garage to pick up our car. With the map at the entrance it was easy to find the spot our Camry was in. It was a quick load in, the keys were already in the car and away we went. Returning the car was as easy as driving back into the garage, into the return lane, we parked, gave the keys to the attendant, took our things and were on our way. The experience was good, though pricing was bit high from past rental experiences. I'm sure they jack the rates up for holiday travel though.

Photos
Budget - Long line

Long line

Budget - These people have extremely poor vehicle maintenance, yet they want to charge you an exorbitant amount. Look at how dirty this engine is.

These people have extremely poor vehicle maintenance, yet they want to charge you an exorbitant amount. Look at how dirty this engine is.

Budget - 1 desk open with 100 people in line.

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1 desk open with 100 people in line.

Fox Rent A Car - carrental - Updated May 2026

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