I don't write reviews often, but Marko and KT at the Abbott Kinney On Cloud location genuinely…read moreearned one. I drove all the way from Long Beach and I would do it again without hesitation. I walked in as a professional DJ who is literally on her feet all day at weddings, corporate events, and everything in between, and walked out feeling like I had a full personal coaching and styling session. Marko was THAT guy. He took the time to actually understand my life, my needs, and my vibe before recommending a single thing. Sweat-friendly apparel? Check. The perfect shoe for 8-hour performance days on my feet? Nailed it. His attention to detail, humor, and genuine care made the whole experience feel less like shopping and more like being helped by a friend who happens to know everything about athletic footwear. I was so inspired that I posted about On Cloud on my Instagram story to encourage others to shop at THIS location. That is not something I do lightly. KT set the tone from the jump with hospitality that made the whole visit feel warm and welcoming. You can tell both her and Marko genuinely love their jobs and love this brand, and that energy is absolutely contagious! Give them both a raise, protect them at all costs, and never let this store lose that warmth. On Cloud makes me feel like a baddie athlete and I am fully here for it. If there is an affiliate or athlete program, I am raising my hand because this brand already has my whole heart.

Absolutely love my ON shoes! I got a pair through the WalkGood organization, and fell in love with…read morethe brand. The name hits the nail on the head, because you literally feel like you're walking on clouds! I got the On Cloudmonster Hyper Shoe in pink! This is my favorite running shoe, and I feel much lighter running in these than any other shoe! I ran in the shoe for the first time at the Abbott Kinney One, and they were one of the sponsors. Their booth had displays of shoes and also a fun booth (photo attached). Their store was super clean and had a variety of items, including socks and other accessories. The workers were helpful and we even shot a promo outside of the store. I think you get tremendous value for your buck, and it's definitely worth the purchase if you're on the fence!

I had a great experience here buying new running shoes…read more Staff are very knowledgeable, starting with the professional-grade foot scan. I felt well taken care of, and was surprised that prices were lower than I expected would be in Brentwood. Free valet parking.

I went to this store to buy running shoes. I'm a seasoned runner with 2 finished marathons. The…read moresalesperson sold me asics super blast shoes. I dig them at first but developed swelling in my knee after a routine run. I thought it might've been a one off and need to break the shoes in some more however, the knee pain persisted. I wanted to support local businesses but was very disappointed by my experience. I'll go back to my usual store moving forward

I try to buy my boots when in Italy but my last trip just didn't allow for enough time to shop as I…read morehad planned. Yesterday I walked from my home down to the Abbott Kinny location, prompted by the good reviews. What a disappointment. The clerk, who had been outside when I arrived, walked past without a greeting and settled into a corner desk area. I walked the shop noting a few pair that might work for what I had in mind. The display was sparse and the clerk never raised his head the entire visit. No worries. I know of a place down the street with plenty of choices and really friendly personnel.

I first heard about this brand when someone identified the exact style of boots worn by Elizabeth…read moreOlsen as Scarlet Witch in Captain America: Civil War when she fights Crossbones in the first scene of the film. The boots were a unique style and I loved reading the history of the brand and why they're different from other boot brands. I almost bought a pair online via another retailer, but saw many reviews recommending you go to a retailer and try the shoe on in person. (Sizing can vary based on each style, as the boots are handcrafted.) I visited the shop around Thanksgiving which wasn't too busy. Parking was a bit of a challenge, but we eventually located a spot behind some restaurants and were able to walk to the shop. (It's in a cute part of town with these trendy boutiques and restaurants, which is fun to walk around in.) The staff were friendly and happy to answer any questions. They were helping a few people with some choices and I asked one girl about the Nena (which is the style mentioned above) in my normal boot size. She brought them out and had me try them on, along with the next size down. I was glad I came in to try them since my normal 7 was huge and too clunky to wear with the right socks. I went down a half size and was glad I did. I did have to walk away to think about them but came back the same day to purchase them. They're not cheap boots but they're worth every penny. Very soft leather, sturdy soles, and very easy to coordinate with outfits. I've gotten many compliments on them. Also they're surprisingly easy for me to walk in and are comfortable. (I'm usually wearing flat shoes because I'm terrible in high heels but these may be my favorite boots I own.) Valentina, the gal who waited on me, was wonderful. Very knowledgeable about the brand and had some good recommendations for styling. She was wearing a pair of the brand's boots with a cute overalls jumper and explained that she had them for a long time and they're her go to. When you buy a pair of boots, they give you a large fabric tote to carry the box in. It may be a while before I make another purchase from here, but if I was in the market for another pair of boots, I'd come here.

I can't see why anyone would say anything bad about this great treasure of a store and hand bag,…read moreluggage and so much more. Eduardo is a master craftsman and we are so lucky to have him. I love this guy and the work he does. I just brought him A shoe that I didn't think could ever be repaired and it looks better now than when I bought it new over 25 years ago. I'm the luckiest guy, and my family too, to have Eduardo available to work on all Sorts of things that a one pair store can. He is a master craftsman period. Not only do o suggest him, I absolutely think he's brilliant and love him. A million thank you sir!!! You have e made me one of the happiest guys in the world once my wife brought them Home For me yesterday. You are my hero!!!! See you soon my friend.

I dropped a pair of shoes off to have the heal cap replaced. This is a very simple job that should…read morebe $20-30. Max. I returned in a week on the pickup day, the job was not completed. I returned in 2 more days and the job was complete. The guy informs me that he wants $45. I looked at him and asked are you kidding ? He then said $40. I had no interest in discussing this any further, so I paid and left. Will not be returning, and would not recommend.

AV is awesome! I love all my gear I have from them! and the customer service that always checks on…read moremy satisfaction is amazing as well! thanks AV!

Ruby and Maguire were so nice and helpful today! Kurttay(not sure how to spell sorry) and Kyle…read moretalked Rams and chargers football with my husband and even gave us some rad stickers to take home! Never met nicer(or blonder) people! Was a fun place to visit! Soft clothes and lots of colors to choose from! We got a colorful zip up hoodie! Will be back!

POOR Customer service. Ordered online and received an empty pacakage. Gstar customer service just…read moredirected me to file a claim wish usps as opposed to taking any responsibility. 10 year customer. No longer.

This is really more of a 3.5 star rating for the Santa Monica location for G-Star. I love their…read moreclothes. I've been driving to the West Hollywood location to go shopping and have always left with something great. So I was so excited to see that they were opening a store in Santa Monica. But when I went it was okay. The clothes were styles that I had seen in the WeHo store 3-4 months prior. I was expecting a whole new line to browse through. :(. It was probably because the launch of the store was supposed to be in the fall, but got delayed. But I will be back! And looking forward to a new season of clothes!!!

I have been coming in and out if this store for years. I often stop by just to say Hey! to Mary and…read morewhoever might be on 'duty' that day. Mary, has not only become a friend; but her style and 'backbone ' are a welcome relief from the usual bland retail mentality. I see some of the negative reviews and I'm amazed because this has not been my or my numerous friends experiences who have been introduced to this business by me. Ce la vie!

DO NOT BUY CUSTOM LEATHER JACKETS HERE…read more These guys have no idea what they are doing when it comes to measurements and tailoring and have terrible customer service to top it off. I wasted $1,600 on a leather jacket that's 10" too big for me and they won't exchange it or give me my money back. I stopped into the store one day, and a woman named Mary extolled the many benefits of a custom tailored leather jacket, mainly the specifics of how well it would fit. I bought one, and she took my measurements for it at the store. Nearly six months later it arrived and was WAY too big (see photo #1). We arranged for a return and she asked me for my correct waist size. I told her (and this is in writing via email exchange "I wear a size 32" jeans") and she assured me that would be enough for the correct jacket to be sent. Another nearly six months go by, and the new jacket arrives. And low and behold, it is again way off in the waist. I measured the waist (see photo 2) and it corresponds to a size 44" jeans. And now the store is accusing me of having worn the jacket and refusing to process my return, sent the jacket back to me, and refuses to answer my calls or emails. I spent a year dealing with these clowns. They are negligent and have no clue what they are doing. They got the measurements wrong not once, but twice in row! And now because they don't want to have to pay for the jacket (presumably the manufacturer is not to blame so they would be stuck with the bill) they are looking for loopholes in their return policy to stick me with the bill despite the fact that this is clearly their fault. DO NOT BUY THINGS FROM THIS STORE - THEY HAVE TERRIBLE CUSTOMER SERVICE, AND HAVE NO CLUE WHAT THEY ARE DOING

As someone who lives in Los Angeles, I have been to the Brooks Running - Venice Pop-Up multiple…read moretimes. The first time was for a shoe and bra fitting and that's when I found out there are weekly events hosted at the Pop-Up as well! Of course, I've been going back every single week, sometimes twice a week! Before I get into the events, let me just say that the space is incredible. There are three levels; the first of which has a variety of clothes/apparel and Brooks shoes. This is also where the shoe fitting takes place. The second story is where the bra fitting takes place, there's also a great seating area that I really just want to sit at all day and hang out. The third level is full of magic and you'll just have to experience it for yourself. Oh, and let me touch on the service... It's great! Of note, Steven, Natasha, and Juan have helped me on more than one occasion and greet me when I come into the store for events. They're so friendly and welcoming! Ok - the events. There is a weekly Brooks Run Club that meets on Tuesday evenings at 6pm and run around three miles or so. It's a great route created and led by Brad and Magena who are here in Los Angeles from Brooks HQ in Seattle! There's more magic that takes place after the Run Club that you'll again have to experience for yourself. There are also some events on Saturdays/Sundays including breathwork, yoga, jump-roping with a Grand World Champion jump-roper!, some conversations with amazing advocates, and even some runs hosted by Brooks Run Happy Team ambassadors. Get to Google "Brooks Venice Pop-Up," check the event schedule, and sign up today! Truly, the only bad part about the Brooks Running - Venice Pop-Up is that it is only going to be on Abbott Kinney until the end of October 2023. So, do yourself a favor and get yourself over to Brooks today!!!

Excellent service from Garrett as well as Yuri! Garrett…read moreexplained everything to me very thoroughly and he was very knowledgeable about feet and the correct fit of shoes. Thank you so much! I bought a pair of shoes and I am so happy with them!!