Bike Shop Review: Serious Safety Risks and Unprofessionalism at Cycle Shack. I recently had a distressing experience at Cycle Shack, where I paid over $600 to get three bikes serviced. The service was not only technically deficient but also marred by the staff's disrespectful behavior. Critical Safety Issue with the Chain The primary concern was the chain installation. The chain was so short that it posed a severe safety hazard. Upon questioning this, I was met with dismissive comments and the absurd claim that the chain would stretch almost an inch, which is a clear misunderstanding of basic bicycle mechanics. Independent Verification of the Danger The seriousness of this issue was independently confirmed when I sought a second opinion. Without any prompting from me, the technicians at the other bike shop immediately noted that the short chain could have caused the rear wheel to disengage during a ride, validating my initial safety concerns. This highlights the potentially dangerous situation created by Cycle Shack. Rude and Arrogant Staff Behavior Throughout this ordeal, the staff's conduct was consistently arrogant and rude, particularly in their interactions with my son and when I returned to discuss the chain. This level of unprofessionalism further deteriorated my trust in their service. No Response from Management Efforts to discuss these issues with the shop's management were met with silence, showing a lack of accountability and disregard for customer feedback. Conclusion: The service at Cycle Shack was not just subpar; it was dangerously negligent. Coupled with the unprofessional behavior of the staff, it paints a concerning picture of their approach to customer service and safety. I urge Cycle Shack to address these grave issues immediately. read more

We wanted to express our gratitude for the experience we had today with Mr. Hung at the bike shop. In August 2015 Michael suffered a catastrophic cerebral aneurysm. 12 hour surgery, 28 days in a medical coma, 20 more in ICU, 25 days in rehab learning to walk again. Home to continue the long road of recovery and began reinventing our lives. January 2016 stuffed a second aneurysm. Another 12 hour surgery and had to restart the cycle. Why do I share all this? Because even though it's been the most challenging circumstance of our lives we have seen God's hand working through it all - especially through the people He has brought to us along our journey. In our life before the aneurysm we had stopped in the bike shop looking for a 29 inch tire for Michael's beloved bike that he enjoyed riding everyday. Today we returned and bought a tricycle! Mr. Hung was not only generous in sharing his knowledge and expertise but was also patient in sharing his time and attention to serve our special needs. We also felt that he genuinely understood and participated in our joy. I can not fully express how grateful we are for our experience today. These guys are truly service oriented souls. read more

Luiz was awesome from the minute I walked in. I made the mistake of trying to do things myself, I admit it. Told him I ordered tires and tubes for my EliptiGO SUB but spent over an hour just trying to replace the front. Got it on finally and it didn't hold air. Guess I must have pinched it somewhere. Regardless, told him I wanted a professional to do it. He told me they couldn't install equipment purchased elsewhere, which I totally agree with. He said give me an hour and I'll have them done for you. Gave me a ballpark and I said whatever. Just over an hour I returned after they texted me and actually paid less to have Luiz and Cycle Shack East out their replacement tubes and tires on than I did the tubes and tires I bought. Which the tires were wrong anyway. Looking forward getting back into my SUB routine. It's a killer workout. Thanks Cycle Shack East for allowing me to do it starting tomorrow. Next time I'm taking the whole dang bike as it needs tuned up anyhow. read more

My wife and I began looking to replace two older bikes that we had. The first place we visited was CJ & Hungs House of Trikes and Bikes. We met a gentleman named Jacob that was very enthused about helping us make a good decision. He asked lots of questions and was very honest and knowledgable. We quickly came to the conclusion that we did not need to look any further. We ended up ordering the exact bikes we wanted along with getting a great price. Our bikes were ready just a few days later. When we picked them up Jacob and Teddy treated us like family and explained every detail. We would highly recommend this Company. read more

Fantastic team of professionals that have a system and stick by it. I see some people have shared less than great experiences but I assure they must assume the world revolves around them. I was taken care of and assured my service here would be better than promised and done promptly in the order received . The Owner Teddy and service PRO Mike are top notch!!! The attention to detail payed to my bicycle by the service team was bar none!! If you want hospitality, fairness and true straight shooters you must give CycleShack a try. Keep up the amazing work gentlemen, a true Jem to the Naples market! -Vinny D read more

CycleShack does a great job of maintaining my bike. They took care of what I knew needed to done and pointed out issues that I might want to have updated. No pressure, but good points that I felt were appropriate and agreed that they should be done. The bike looks brand new again and the price for everything was quite reasonable. I am pleased that, now that we have moved South in retirement, we have a great local bike shop, since biking is an essential part of my exercise routine after 2 knee replacements. They had everything done in 2 working days. read more

I brought an old Fuji bike to them 6 months ago. It needed new bearings and some other stuff but what I liked was how Mike didn't try to sell me everything in the store. He just laid down the facts saying , 'this is what you need. Knowing this I added a few goodies to make my bike complete. He did a great job and did it fast. They let you know by text when ur order is ready and they offer delivery. What I really like though is how friendly they all are and it's why I keep coming back. Great place ac nd highly recommend. read more

If you are looking for a quality bike, great service at a great price, check out this bike shop. We purchased a 3G bike and my wife loves it. When riding around people always ask where did you get that cool bike. This is not an ordinary bike it's got wide tires, comfortable seat, cool colors and a joy to ride. She can't get enough of this awesome bike. She rides it every night for exercise. CJ and Hung will make sure you are fitted and comfortable before you take the bike home. Check this place out for all your bike needs. read more

I brought my 24 year old GT mountain bike for a wheel and tire repair as well as a tune up. They had it back within just a few days. I needed a new chain and cassette. I've been riding this bike many years and miles and have had then replaced twice before. The work done was excellent! As far as I can remember this is this best this bike has run even when new. It came back clean and perfect. I've put 600 miles on it since I've had the work done and it is still shifting true. I will always use them in the future read more

Cycle shack is right near my house in north Naples. I had driven by it probably 100x and decided to stop in on a Saturday. Hadn't rode a bike since I was a kid. The staff was unbelievable helpful and patient. Helped me find the best fit for me. Ended up getting new bikes for the family. They even had them delivered to our house within an hour. Cannot say enough good things about this place. Best place to go in Naples if you're looking for a new bike and not sure what you want. read more

I stopped by with my 25 year old long wheelbase recumbent Rans Stratus just hoping someone in the shop would know what it was. Was I ever surprised when they not only knew what it was, but took it for a test drive as well. My bike suffered from years of neglect and I listened as he told what needed to be done to bring it back to life. One week later and I have a new bike! Great job everyone, very professional and helpful. I'll see you for a tune-up next season. Dave read more

I own a Dutch "OMA" bike and hardly used it because the "fit" was not right. I met Hung, one of the owners who was extremely helpful in adjusting my bicycle. Nothing was too much for him. Very friendly and caring. I had been looking at a 3G bike but Hung suggested I try my Dutch bike first. So very special. I highly recommend this shop. Honest and much integrity, If you are looking for an elliptico bike this is the place. May try that next. Thank you Hung. Yvonne B read more

I took my bike in thinking my seat was the reason for my uncomfortable ride. Teddy quickly assessed other issues unrelated to my seat! He took one look @ my height and said"this bike isn't set up for your comfort at all and if you'll allow me to do what it needs , I promise that you will enjoy riding". He was absolutely spot on! Thank you Teddy for your expertise and honesty! I highly recommend Cycle Shack for any bicycling needs! read more

I had an older trike completely overhauled by CJs. They picked up the trike at my place and returned it after the work was done. Some difficulties were discovered after the trike was finished and returned. However they made two extra trips to correct the problem. Entire experience was absolutely first class. Very friendly service, reasonable price for the work and great follow up on the discovered problem. Cant beat CJ's. read more

I purchased my Sun bike 2 months ago, Caleb was very patient, answered all my questions, and made adjustments for the perfect fit before I left the store. Many miles of smiles later I stopped in to purchase accessories. Teddy was very helpful explaining the merits of each item. One last tweak of the handlebars and I was out the door, a satisfied customer. read more

I had the best experience! I have a Trek bike that hadn't been used for a while. Teddy assisted me with diagnosing what it needed and explained everything so I understood it. The Cycle Shack did great work getting it back to it's top riding condition. They had it back to me in two days and I'm so excited to ride again. Thank you, Teddy and crew! read more

Teddy and his team at Cycle Shack really know their stuff! I had my bike tuned up and it's now better than new! My hubby traded in his bike for a new one which he absolutely enjoys riding. Customer Service is 10stars. If you're an experienced rider or just remembering how fun biking can be - stop by Cycle Shack- you will not regret it! read more

Had a fantastic experience buying a new 3G bike from this shop. The sales person was both very knowledgeable and very polite without being pushy. The shop also has a great repair crew. The bike was assembled expertly and they stand by both their products and service. You can't go wrong with Cycle Shack! Pat H. read more

I've been in this shop 3 times now and every trip has been great. Super friendly and helpful staff. Bikes are competitively priced. I was able to get a bike same price as what I found online but I didn't have to pay shipping and it came assembled! Support your locals especially when they are this amazing! read more