Called and spoke to Ron. Told him my tale of woe about a bike we bought from a big box store. We…read morehad it delivered and paid to have it assembled. Couldn't ride it at all. We had to disassemble it and return it for a refund. No customer service at all when I spoke to Ron I said to him "I'll be back next week to check out the adult trikes". Walked in, met Ron, my wife rode it around the parking lot, loaded it into my suv, paid him and drove home Easy Peasy. Customer service, knowledgeable about his product, assembled and ready to test ride We agreed on one thing... ya can still get what you pay for if you find the right place. Thanks Ron

Just got ripped off returning a rental and found out from another bike shop that work I thought was…read moredone on my personal bike by this shop wasn't done! Unhappy to say the least. Buyer beware!!!

Ran over something near a construction area that punctured my rear tire and tube that are mounted…read moreon an unusually difficult rim to change them. Found Bike Route online and called them and was told that it could be repaired while I wait. Got the bike to them and their service department immediately tackled the problem. Service and price could not have been better. While waiting noticed their large selection of bikes and helmets. Small thing but liked that the store has motion detecting auto-operated doors. Real nice not needing to hold a door open while pushing a bike.

Great place to rent a quality bike while in Naples. Friendly staff and excellent selection of high…read morequality cruisers.

Great local bike store, not a huge selection of kids bikes, but it is out of season. Wonderful…read moreknowledgeable employees. Good location on 41 in East Naples. Huge selection of adult bikes. Good service prices.

New to the area and was looking to get a tire fixed. Left with a fixed tire, a new bike and a list…read moreof local restaurants to try. Couldn't be more helpful! Highly recommended.

Good trek store across from Mercato in Naples. No small bikes, even though east Naples store has…read morethem. Nice employees. Large store on 41. Good prices

I would give them a zero except there is no option for that. I bought my two years ago paid the…read moremoney for the three-year service to get my bike serviced and they said it was a week and a half . I tried to make an appointment for a week and a half and they said they don't make appointments. I told him why leave my bike there a week and a half when I can make an appointment for a week and a half he said we don't do that. What a stupid business model.

I bought a Specialized Como 4.0 back in 2021 during the throws of the plandemic and have brought…read morethe bike in at various times for adding a bag and rack to the back, flat tire repair, and recent spoke failure, repair, and tune up. Everyone that works there truly loves cycling and treat each client and customer as a Local and guest. While retail has greatly changed over the years, it is endearing to see small businesses paving the way for folks to get outside and enjoy the sun and nature. Give these folks your understanding. They work hard, and while I have only purchased one bike from them, they have always been very helpful in getting my bike cared for and have new bikes in stock for the avid road cyclist to the beach cruiser. Good People.

I have been taking my bicycle to Naples Cyclery for repairs on multiple occasions. The service is…read moreexcellent and courtesy. Tom in the repair shop is very knowledgeable and got my bike fixed beyond my expectation. He always had my bike done on same day regardless it is a small or big job. I will definitely go back again in a heart beat.

Updating August 2, 2022: I love my new Marlin 5 bike and I've already hung 700 miles on it since I…read morebought it at the end of February. They gave me a good value on my trade-in bike, too. Solid service, and I just bought a new pair of bike shoes there too. Very happy to have this bike shop here in my East Naples neighborhood.

Wonderful trek bike store in east Naples on 41. Awesome employees especially Kirsten. Took my son…read morefor a ride and has fallen in love with the trek bike. Good prices and selection. Good service.

We gad purchased a trike on Amazon, they assembled it fir us but after using it, we tried out what…read morethey had and safety over price won. Plus, beyond excellent customer service. Highly recommend!

If you like poor customer service, expensive, and poor repairs this is the place for you.read more

Good prices, delivered right to my door, nice quality bikes, and very nice vendor! Highly…read morerecommend!!

Aaron was so kind and helpful! It was easy to fill out his online form and then he contacts you via…read moretext. Excellent service! Loved having the bikes available for riding around Naples!

Very helpful in selecting items for our complicated needs for bikes for kids and adults plus an…read moreattached trailing cart for a little one. Helmets on hand.

Very easy to rent bikes for a day (24 hours). Complete online and delivery next day. Spoke to…read moreIsland Bike and they were very helpful and friendly

My wife and I rented two of the Specialized bikes from Bicycle Rentals & Tours Naples Florida,…read morewhich is located at Tin City. This is the second time we have rented bikes from them. The bikes were super nice. Something about the "Specialized" bikes are just different. A cut above your normal bike brand. Super smooth and really nice gearing. The owners are really great. They communicate with you by text and you can pick up and drop off after hours if you need to. Couldn't be happier with our rentals. You can't go wrong renting from these guys. Mike from Atlanta

Renting bikes was SO easy! I did everything online and picked up and returned the bikes without a…read morehassle. Highly recommend and enjoyed touring Naples by peddling. We loved riding out to Port Royal and viewing the beautiful homes on safe bike lanes. The baskets were perfect for picking up a few things for dinner at Wynn's. Thanks for a wonderful experience.