My master link on my chain is missing when I was on my way home from vacation and I thought I will just take it to cycle gear and have them replace the master link. But the staff say they don't do it, so I asked them "can I borrow a pliers to do it myself" so staff say they don't do it too. So I brought a Chain Breaker Riveting Tool Kit and two rivet master link to install myself on the front of the store, but I open it up and it still need a pliers or wrench to use it. So I went back in to buy a pliers, so staff offer to sell me a deluxe tool kit for $60, but I refuse (I don't have any money for it). I remember I saw it online people use safety wire to hold chain together to prevent it come apart, again I went in to bought a safety wire, but my wire cutter broke when I try to cut it and I was thinking to went back in to buy one, but they might offer me another deluxe wire cutter kit again. So I am stuck and it's 50 miles away from home with a unsafe chain. The staff is helpless, I will appreciated if they notice me that I would need pliers or wrench to use the Chain Breaker Riveting Tool Kit, so I would just buy a clip on master link for $6 and go to local AutoZone to borrow a plier, that's right even AutoZone offer basic tools for customer free, in fact the last time my bike have a lose fog light AutoZone staff try to find me some tools (even I didn't buy anything). I spend $90 and I didn't get anything done at all, cycle gear staff don't really care for customer and don't offer any help at all. I was disappointed. I bought all my gear there last time for thousands of dollars (helmet, jacket, pant, shoe) and I won't be visiting any cycle gear store ever again. read more