I had been eyeing a used BMW R18 Transcontinental on Cycletrader at Hopper for months that I was…read moreinterested in. I am one of the highest mileage riders in the BMW Club in Texas. I love BMW Motorcycles. So I sent in a request to Hopper Motorcycles asking what condition the bike was in & their bottom line on price. No response so I sent the same message in & still no response. I don't believe they liked it because I was asking for a bottom line price. A little lower price is a lot better than sending a bike to the auction. I ended up buying a used one i found on Cycletrader that was out of town. Even though I have to fly out, get a Uber to a hotel, spend the night in a hotel & then Uber to the dealership the next morning & then ride the bike home (I would have rather purchased local than going thru all of this). Good service & response is very hard to find now days.

Called the service department shortly after opening for a straight forward tire change with rims…read moreand tires off the bike. Whoever answered says "They are on the phone right now and will call you back." Took my info and details. Guess what? Never got a call back. I wouldn't have wrote this review if they would have just told me their not interested in this particular job. Wasn't expecting to be 1st. Just acknowledged. Since they wasted my time, I'm not going to waste my money here. Ever. Y'all raving about the sales. Wait till you need service...

These guys were awesome! Great customer service, great communication, and just great service all…read morearound. I have taken both my bikes there and I won't go anywhere else now.

Outstanding service, competitive prices on parts & priced right for services. They are now "my"…read moreshop. I trust their advice & respect their work.

If I could give 6 stars I would. Jeff did an AMAZING job getting my Honda Shadow ACE running again…read moreand saved me hundreds over the dealership costs. I learned a lot from him, too. He rebuilt the carbs, turned it up, changed the oil, flushed the brakes and installed 2 new tires. Very reasonable prices and fast turnaround. I bought it used and the previous owner had put custom pipes on it. Jeff adjusted the carbs for the custom pipes. My bike hasn't run this well since I bought it several years ago. Now, I will ALWAYS take my bike to Jeff. A fan for life!

Jeff's a rockstar. He answers the phone, makes it quick and convenient to bring your bike in, and…read moreis priced right. You can't go wrong.

I haven't met anyone here in person, but Sophia has exceeded anyone's definition of customer…read moreservice. She is genuinely interested in helping me find a bike that fits my age, mobility issues, and budget. (I think there's still a chance she's a bot.) But she seems to care about my needs and texted late Saturday she early Sunday. Who does that? I drove nearly an hour to get to some powersports place on the other side of the metroplex yesterday. Those people couldn't tell me anything. They knew what I wanted before I left home and still didn't have answers when I got there. (I was a tough question: "what's the out the door price on a as particular motorcycle"?) Second girl went to the office to get the information. She was still there when we gave up waiting and left. I have great confidence that Sophia would quickly find out whatever information I needed. Heck, she's provided insight to motorcycles I've looked at at other dealers. This place has unbeatable customer service before you ever get there.

This only applies to the service department. I called them on Thursday to see if the "first come…read morefirst served" deal was still on starting at 9am and a friendly female assured me that it was. I showed up at 8am with wifey's Buddy 125 with a flat for repair. Cameron came out and first asked me if I could pick it up Tuesday or Wednesday since they didn't have a tech to mount the new tire. I explained that I already called and she needed the bike that night for our monthly club ride. Cameron then explained he should have it done by 2pm and it would cost $95 (i supplied the new tire). 2 hours later Cameron called and said now the price would be $165 because they had to remove an exhaust part. I said yes because we needed the bike back for our planned ride. Mind you, Moxie Scooters in Grapevine said they could do the exact same job for $60 dollars but it was too far away to get the bike there on such short notice. I called later to speak with management and they agreed to honor the $95 price but no real plausible explanation for the sudden price increase. She said they had techs with circumstances that kept them away from work at times and I guess customers just have to bear with them. Anyway, when we picked up the bike Cameron said the work did not take as long as he thought so HE bumped the price back down to $95.... the whole thing sounded very shady. I bought BOTH our bikes there but just can't trust them anymore. Moxie Scooters in Grapvine has given us awesome service and that is where both our scooters will go from now on. The Saturday claim of "first come first served" is highly questionable... not the first time we had this sort of issue. After wanting to charge me almost 3 times what Moxie would charge me simply to mount a tire, no more. Can't take our bikes for maintenance to a place we simply don't trust. Respone to GM: 1. I doubt your tecs are almost 3 times better trained or have almost 3 times the expertise than John and his crew at Moxie based on Cameron's attempt to bilk me for $165 to mount a Buddy tire when Moxie qouted me $60 for the exact same job. 2. If you are going to promote "first come first served" on Saturday well you better have the tecs there that can do the work. Customers really don't care about the excuses just like you would not care if a vender or customer skipped payment and then just gave you excuses. Those whose bikes are their only form of transport may really be counting on that Saturday to get to work Monday morning. 3. Had it not been for your intervention I have zero doubt Cameron would have stuck my wife with a $165 bill for changing a tire.... we were stuck and at his mercy. 4. At our group ride two different newbies asked where we do service.....I completely filled them in. This debacle was a topic of discussion with a number of riders. Scooters are probably small potatoes for you guys but word does get around. It's nothing personal... you're sweet and all there are always nice. But we've spent thousands in your store on bikes and service.... you better take good care of those folks because when the leave they won't be back and they will relay their bad experiences to all who will listen.

Awesome guy! Came changed my motorcycle tire valve. Super fast. Nice guy and punctual. Highly…read morerecommended

North Texas Superbikes have been my go to for parts, apparel and service for several years now. I…read moregotta say they are the best for mechanics, suspension, repairs. Quick service turnaround times and quality work. They are currently our preferred mechanical support for our lightweight endurance team, Dark Horse, racing with the CMRA.

Love this Store As a Motor Cycle Enthusiast…read more These Folks have helped our family many decades Best Place for Tires!

I started going to Bates since I was 12 years old in 1972. Have purchased untold numbers of handle…read morebars, break and clutch levers, chains, not to mention a mountain of spark plugs. You will not be disappointed.

Really a great experience with this dealership. Everyone on the staff was helpful and professional,…read morenever once acting in a traditional "salesman". I have purchased many motorcycles over the years but this was, by far, the best experience I have had. Highly recommended.

After shopping around for a while in search of my dream bike I stumbled upon this gem! Great bike…read moreselection and they had the bike I wanted. A 2025 GSA. It appears all the guys in there are GS enthusiasts so we're super knowledgeable. I met Steven as I was wondering around, he wanted to know if I needed help or had any questions. Super low pressure. So took this bike for a ride and fell in love with it. I wasn't able to purchase that day so I put alittle money to hold the bike. When I was ready to buy he sent the app and by the time I got there it was all ready to go. We were able to work out a deal and the rest is history. Here is the really cool part! I felt really welcome, he talked about riding and everything in between. These guys are not salesmen they are enthusiasts! I can't stand sales people but every single guy I met in the store is happy saddle up and ride with! Knowledgeable, friendly and real. I never once got any pressure to close a deal just to find the right bike and make sure I was over informed and fully prepared! Steven kinda ruined every motorbike sales guy for me! Finance manager Cole was awesome! His big thing was making sure we left happy, if we could get a deal fantastic but again his love of the bike and brand as well as integrity for his work and company shone through. He was efficient and did his best to work the best deal he could for me. Peter a fellow Brit and Jess in the clothing and accessories department were fantastic offering lots of options for new gear and made sure I got everything I needed and it was the right product. All in all forget your salesy Harley Indian or what ever else, go check these guys out! Cannot recommend highly enough!