Craig at Reed Cycleworks did a great job fixing some…read more carburetor issues on my 1990 Honda VFR 750F. He was a pleasure to do business with. He kept me up to date on the progress of the repair via texts and photos. He even delivered the bike back to me earlier than expected and at a very reasonable price. Craig was professional, friendly, obviously knowledgeable and his attention to detail was readily apparent. Reed Cycleworks will definitely be the first place I call for future motorcycle repair. I'd suggest that you do the same.

I do most of the maintenance on my bike myself as a hobby. But when the front suspension needed to…read morebe rebuilt on my V-Strom (after 47k miles!) I looked where to get this done. Called a few places and was immediately struck by Craig's attitude and knowledge on the call. I felt like this would be a more personal service by someone who works on bikes out of love for bikes. Just a few days later, the bike was done and works great! Then there are extras: he adjusted my chain, and lubricated it after suggesting that I do this more often and how. He degreased the front end from leaking fork oil. He pointed out that my rear brake needs new pads very soon (and got me pads at cost). Let me ride it a bit and then adjusted the front to my liking after rebuild. Overall, great experience for a very fair price. Definitely suggested!

If I could give 6 stars I would. Jeff did an AMAZING job getting my Honda Shadow ACE running again…read moreand saved me hundreds over the dealership costs. I learned a lot from him, too. He rebuilt the carbs, turned it up, changed the oil, flushed the brakes and installed 2 new tires. Very reasonable prices and fast turnaround. I bought it used and the previous owner had put custom pipes on it. Jeff adjusted the carbs for the custom pipes. My bike hasn't run this well since I bought it several years ago. Now, I will ALWAYS take my bike to Jeff. A fan for life!

Jeff's a rockstar. He answers the phone, makes it quick and convenient to bring your bike in, and…read moreis priced right. You can't go wrong.

The whole process was very thorough and Caden was very helpful and patient with me since I had a…read morelot of back and forth with purchasing the motorcycle. Hands down the easiest dealership to work with. Best part of the entire process was not having to step foot into the dealership at all, which I really like. By the time the paperwork was signed the motorcycle was ready for me to take home. Caden even took the time to go over a few things with me on the motorcycle which was very helpful. Looking forward to doing business with them again when it comes to the service.

After exchanging multiple positive emails with the owner (Kevin), I now feel like the situation…read moreregarding my Ninja 500 has been properly handled. The primary issue was in regard to the customer service from their service manager. After discussing the issue in depth with Kevin, I now feel comfortable enough to bring them up to fellow riders in a positive light as a valid option for service. While how I was treated was not okay, I also see how Kevin will be using this as a learning experience and will use it to grow his team's culture. Thank you Kevin and Monkey Moto for extending the olive branch.

Awesome guy! Came changed my motorcycle tire valve. Super fast. Nice guy and punctual. Highly…read morerecommended

Mauro and Dom were great to work with. They were patient while I asked lots of questions and came…read moreback multiple times before buying. I would highly recommend and will always come back when in need of gear or the next bike!

Super service and the best experience I have ever had buying. The entire staff bent over backwards…read moreto help and all super friendly.

You can trust your machine with this man, nobody out here does honest work like Jeff anymore. He…read moredoesnt play around and gets straight to business. Straight forward fair pricing

DO NOT USE! He had my bike forever and would not communicate! he damaged my bike and did not fix…read moreit. horrible business! would put 0 stars if I could!

One of the last shops that actually works on iScooters. Just needed a flat tire fixed. Install a…read moretube. Sounds simple. So is an appendectomy, if you're a doctor. They ARE the doctors. Do yourself a favor, take it to them.

Always take great care of me, servicing on my Buddy 125. I highly recommend…read more Only two guys I see is Axel and John (I think) both friendly, honest, and trustworthy.

I haven't met anyone here in person, but Sophia has exceeded anyone's definition of customer…read moreservice. She is genuinely interested in helping me find a bike that fits my age, mobility issues, and budget. (I think there's still a chance she's a bot.) But she seems to care about my needs and texted late Saturday she early Sunday. Who does that? I drove nearly an hour to get to some powersports place on the other side of the metroplex yesterday. Those people couldn't tell me anything. They knew what I wanted before I left home and still didn't have answers when I got there. (I was a tough question: "what's the out the door price on a as particular motorcycle"?) Second girl went to the office to get the information. She was still there when we gave up waiting and left. I have great confidence that Sophia would quickly find out whatever information I needed. Heck, she's provided insight to motorcycles I've looked at at other dealers. This place has unbeatable customer service before you ever get there.

This only applies to the service department. I called them on Thursday to see if the "first come…read morefirst served" deal was still on starting at 9am and a friendly female assured me that it was. I showed up at 8am with wifey's Buddy 125 with a flat for repair. Cameron came out and first asked me if I could pick it up Tuesday or Wednesday since they didn't have a tech to mount the new tire. I explained that I already called and she needed the bike that night for our monthly club ride. Cameron then explained he should have it done by 2pm and it would cost $95 (i supplied the new tire). 2 hours later Cameron called and said now the price would be $165 because they had to remove an exhaust part. I said yes because we needed the bike back for our planned ride. Mind you, Moxie Scooters in Grapevine said they could do the exact same job for $60 dollars but it was too far away to get the bike there on such short notice. I called later to speak with management and they agreed to honor the $95 price but no real plausible explanation for the sudden price increase. She said they had techs with circumstances that kept them away from work at times and I guess customers just have to bear with them. Anyway, when we picked up the bike Cameron said the work did not take as long as he thought so HE bumped the price back down to $95.... the whole thing sounded very shady. I bought BOTH our bikes there but just can't trust them anymore. Moxie Scooters in Grapvine has given us awesome service and that is where both our scooters will go from now on. The Saturday claim of "first come first served" is highly questionable... not the first time we had this sort of issue. After wanting to charge me almost 3 times what Moxie would charge me simply to mount a tire, no more. Can't take our bikes for maintenance to a place we simply don't trust. Respone to GM: 1. I doubt your tecs are almost 3 times better trained or have almost 3 times the expertise than John and his crew at Moxie based on Cameron's attempt to bilk me for $165 to mount a Buddy tire when Moxie qouted me $60 for the exact same job. 2. If you are going to promote "first come first served" on Saturday well you better have the tecs there that can do the work. Customers really don't care about the excuses just like you would not care if a vender or customer skipped payment and then just gave you excuses. Those whose bikes are their only form of transport may really be counting on that Saturday to get to work Monday morning. 3. Had it not been for your intervention I have zero doubt Cameron would have stuck my wife with a $165 bill for changing a tire.... we were stuck and at his mercy. 4. At our group ride two different newbies asked where we do service.....I completely filled them in. This debacle was a topic of discussion with a number of riders. Scooters are probably small potatoes for you guys but word does get around. It's nothing personal... you're sweet and all there are always nice. But we've spent thousands in your store on bikes and service.... you better take good care of those folks because when the leave they won't be back and they will relay their bad experiences to all who will listen.