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    3 years ago

    One of thee greatest places to get computer services and software repairs. Eugene. is a great guy.

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    People searched for IT Services & Computer Repair 761 times last month within 15 miles of this business.

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    AT&T Store

    AT&T Store

    (13 reviews)

    $$$

    This AT&T store is located inside the Ross Park Mall…read more I have been a customer of AT&T for many years. I needed a new phone, so I stopped by this store briefly to ask if they sell the iPhone 14 Pro. I felt happy that I did not have to wait in line to be served. (In contrast, the line of customers at the AT&T store on McKnight Road was significantly longer.) An employee immediately smiled and said a friendly hello. I asked the employee if I could pay in full for the iPhone 14 Pro. He kindly explained that they sell phones only to people who want a payment plan, and he advised me to go to the nearby Apple store to purchase the phone. He said that I could return to the AT&T store if I needed the new phone to be activated. Although this employee was not able to sell me the phone himself, I appreciated his prompt and courteous service.

    This is one of many AT and T stores located throughout the city. When I review one store, the same…read morethings apply to all of them. First, having been an AT and T customer for many years I know the drill and am familiar with their policies. I came with my son for the purpose of getting his phone upgraded. The receptionist took my name and I didn't have that long of a wait to be taken care of. All around the store are demos of all the phones and tablets they carry for you to get familiar with. The sales rep began talking with me about all these different plans that could either slightly raise or lower my bill including bundling with their TV service or eliminating hot spots. I was straight to the point that I came to purchase a phone and after showing me a number of payment options I told him I was buying it outright and not interested in changing my plan. Years ago I was burned by AT and T because if you purchase a new phone and decide to return it within the 14 day return window they charge you a restocking fee. That fee applies even if you haven't taken the cellophane off the box and never tampered with it. Currently that fee is $55.00. Please be aware of this should you decide to purchase. Accessories such as cases and screen protectors do not have that fee but you must credit them within the 14 day grace period. Having my son with me to insure the Samsung model he wanted, we went ahead and of course got a very minimal trade in credit for his existing Samsung S6. Our salesman, Mike helped him with the data transfer and erasing the old device so that his new phone would be up and running perfectly. When it came to activation Mike needed to check on fees. I told him I had spoken to AT and T twice and was told that buying a phone outright waived those fees. When he ran it through the scanner he saw I was right. The Samsung S 10+ I purchased comes with its own built in screen protector. It is supposed to be "self healing." I had already purchased a screen protector 3 days ago from another AT and T store but my son insisted that I credit it. I waived the insurance on it because I know they have a standard high deductible for replacement which is also limited in quantity and if you crack your screen, then they will send you off to some screen repair shop nearby to get it fixed for a reduced price. My son was very happy with my purchase for the holidays and was grateful I took the time to do all the research. You can also order online through their website or chat with an agent. This store is fairly big and sits near the main entrance of Ross Park mall across from the Lego store. My advice is if you are considering switching to AT and T or if you are making a purchase, then make sure you read everything before you do anything. The restocking fee is something people overlook but it is written on their website and if you remember to ask before purchasing it then you will be better able to make an informed decision.

    Cyber Express - itservices - Updated May 2026

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