Shout outs to Lisa and Tony for helping me transfer my iCloud from one device to another this past…read moreSaturday

Stopped by store April 14 and ordered 2 Neo Mac computers. That salesperson help was…read moregood...but...now 3 weeks later looks like our order was never entered. We tried multiple ways to reach pout to Apple customer service and no one could find the order in the system, very disappointing.

Their customer service is unbelievably bad. You absolutely cannot ever call the store or speak with…read moreanyone who works in the store. I bought a printer that did not have the power cord in the box and it took me almost an hour of talking to people all over the world to tell me they couldn't get me a power cord. Really really bad service

Purchased what I thought were 4 garage door keypads. Photo online showed a keypad and box at pickup…read moresaid electronic garage door keypad on it. Kept in boxes for a few months because there was a delay with my garage door order. Opened the first box and there was no keypad. Took them back and asked to return them and have the refund credited to my credit card since the photos and box were quite misleading. The associate and manager said that the only option was to purchase a $50 membership and get store credit. I asked for a one time exception because I felt that this was not the usual return situation and they refused. I won't be taking chances buying things at best buy in the future, rather pay more and know that error will be resolved.

Very knowledgeable and honest gentleman. We wanted our…read moreprinter fixed and he explained that it wouldn't be in our best interests . Many would have told us , it could be repaired and taken the money.

Kevin was inexpensive, knowledgeable and honest. Karen was awesome. The corgi mascot was my fave…read moreoverall.

Aquilis is a family owned business. The owners and employees are very knowledgeable, very friendly…read moreand informative including Buddy the pet dog. They are busy as they are good and if it takes extra long to fix as mine did, they will give you a loaner laptop. I was very pleased with the end result.

This company has had two of my computers since August of 2020. At first I called often and was told…read moreparts are going to take a while. After about a year and a half, I wrote a review. They responded by basically calling me ungrateful because I took a loaner as I was trying to work from home. I was told they did more for me than anyone else and this was how I was treating them? I felt bad and removed the review. I have still yet to hear from them as they think I should be calling them to check on progress. They have not asked for more money for parts or given any updates since I paid for parts 2 years ago. I got one computer back that only worked for a couple days and was taken back and never seen again. I would think twice before hiring this group.

I needed a laptop wiped and windows reinstalled. It was done promptly and the price was reasonable…read more I would use the company again

Nick showed up on time and spent the entire day digging through the digital tangle of my brother's…read morehome automation system as well as deleting his private info from the servers. He'd never seen the system or the software before and there was no documentation left by my brother who programmed it but he figured it out, got it streamlined, and got some non-functional devices working again. He also offered to come back and help the future owners of this house get things working again with their WiFi network. He was polite and helpful and my sister and I feel secure knowing it's all good to go now.

This AT&T store is located inside the Ross Park Mall…read more I have been a customer of AT&T for many years. I needed a new phone, so I stopped by this store briefly to ask if they sell the iPhone 14 Pro. I felt happy that I did not have to wait in line to be served. (In contrast, the line of customers at the AT&T store on McKnight Road was significantly longer.) An employee immediately smiled and said a friendly hello. I asked the employee if I could pay in full for the iPhone 14 Pro. He kindly explained that they sell phones only to people who want a payment plan, and he advised me to go to the nearby Apple store to purchase the phone. He said that I could return to the AT&T store if I needed the new phone to be activated. Although this employee was not able to sell me the phone himself, I appreciated his prompt and courteous service.

This is one of many AT and T stores located throughout the city. When I review one store, the same…read morethings apply to all of them. First, having been an AT and T customer for many years I know the drill and am familiar with their policies. I came with my son for the purpose of getting his phone upgraded. The receptionist took my name and I didn't have that long of a wait to be taken care of. All around the store are demos of all the phones and tablets they carry for you to get familiar with. The sales rep began talking with me about all these different plans that could either slightly raise or lower my bill including bundling with their TV service or eliminating hot spots. I was straight to the point that I came to purchase a phone and after showing me a number of payment options I told him I was buying it outright and not interested in changing my plan. Years ago I was burned by AT and T because if you purchase a new phone and decide to return it within the 14 day return window they charge you a restocking fee. That fee applies even if you haven't taken the cellophane off the box and never tampered with it. Currently that fee is $55.00. Please be aware of this should you decide to purchase. Accessories such as cases and screen protectors do not have that fee but you must credit them within the 14 day grace period. Having my son with me to insure the Samsung model he wanted, we went ahead and of course got a very minimal trade in credit for his existing Samsung S6. Our salesman, Mike helped him with the data transfer and erasing the old device so that his new phone would be up and running perfectly. When it came to activation Mike needed to check on fees. I told him I had spoken to AT and T twice and was told that buying a phone outright waived those fees. When he ran it through the scanner he saw I was right. The Samsung S 10+ I purchased comes with its own built in screen protector. It is supposed to be "self healing." I had already purchased a screen protector 3 days ago from another AT and T store but my son insisted that I credit it. I waived the insurance on it because I know they have a standard high deductible for replacement which is also limited in quantity and if you crack your screen, then they will send you off to some screen repair shop nearby to get it fixed for a reduced price. My son was very happy with my purchase for the holidays and was grateful I took the time to do all the research. You can also order online through their website or chat with an agent. This store is fairly big and sits near the main entrance of Ross Park mall across from the Lego store. My advice is if you are considering switching to AT and T or if you are making a purchase, then make sure you read everything before you do anything. The restocking fee is something people overlook but it is written on their website and if you remember to ask before purchasing it then you will be better able to make an informed decision.

I brought my laptop to them after another company geek squad said it cannot be fixed because of…read morecoffee damage. Anthony had it up and running within 24 hours. Amazing technician and customer service

It is a really good company. I had my computer fixed very fast and no problems so far. I totally…read morerecommend.

Tmobil was my third and final stop in the search for a new phone and possibly new service for my…read morebrother and I this is right in the mall for easy peasy visiting popped in late close to closing time met with super friendly service no rush they said Heard about the out the door price plan you cannot beat Tmobil seriously no playing games just a price and its THE price no extra anything ok yeah Im'm reading like a Tmobil commercial one price covers service, hotspot, texting ,calling, mlb, I might be forgetting some other extras Go on in these are not scary sellers Jazzie helped me she is awesome so that first visit I left I forgot ;didn't have my debt card came back two days later Jazzie remembered me got me set up. At the time they had excellent deals on iPhones so 20 minutes later I was out the door with 2 new phones and a phone number I am happy with yes you can get what ever area code you want Tmobil all the way

I went in for a free screen protector covered in my protection plan. Anthony gave me excellent…read moreservice. Quick and out of there! Highly recommend, even in a pinch!

Brian is terrific. Our go to for help. Fast, efficient , knowledgeable and reasonable. Highly…read morerecommend Will use again, if needed.

Cleaned up old computer. Transferred to new computer the contents and set it up. Great job by Brian!read more