WARNING to fellow Americans!!! I am not surprised to find out that Colorado Window Source has filed for bankruptcy in March of 2020. You can easily find this public record on the web. With a lack of ethical behavior and accountability, poor customer service and a low morale this company has NO FUTURE. On June 26, 2020 I received a harassing and bullying phone call from the owner of the Colorado Window Source company, Leo Durocher, 30 minutes after an installation of the windows has been completed at my property. Leo ACCUSED ME of refusing to give the workers a final payment, when they left. He threatened to report me to a collection agency. He raised his voice, and talked to me in a very demeaning manner. Unsuccessfully I tried to insert my explanations and assure him that I had no intention to withhold the payment. The installers did not even ask me for the check. There was some misunderstanding. Also, when I signed a contract with a salesman Victor Ulman, he informed me that HE will come to inspect the windows at the completion, answer any of my questions and get a final payment in the form of a check from me at that moment. So, I was waiting for that to happen. During this abusive behavior by Leo Durocher my son grabbed the phone and "calmed" the guy down and demanded that Leo would treat me respectfully. When my son gave the phone back to me, all I was able to whisper was: "Please send your worker to pick up the check". I was shaken and short of breath, my heart was pounding so hard in my chest, so I felt I was going to collapse. I don't think Leo will let anyone talk to his mother this way. But he lost his cool with me, a 60 year old woman. He acted unprofessionally, he was confrontational and absolutely out of control, acting like he was under the influence of some kind of substance. I felt violated and abused. I felt he could harm me physically, if I would stand in front of him. Throughout this "window" project with this company that took from 2/28/2020 until 6/26/2020 I got an impression that the owner is completely "out of touch" with his business, not knowing what is going on. His salesman Victor Ulman has an implied authority while working for this company. Victor told me that a brushed nickel finish handle would cost $95. more than the white one. So when I asked Leo if it is possible to replace the nickel finish handle, I ordered initially, back to the white one he said the white handle is more expensive, and he will charge me the difference. When I called Victor to confirm his initial statement about the nickel handle being more expensive, Victor said that the owner decides how much to charge for the white handle, and Victor cannot be held responsible for the owner's decisions. It was a very uneducated and unprofessional response. Victor has to realize that he has an implied authority, and in this case, the nickel handle is more expensive, and the company owes me the difference, because I ended up getting a white handle. Another representative, Paolo, is not trained to provide an ethical service either. In a conversation with me he was hot-tempered and confrontational. He accused me of lying, after I mentioned that Leo told me that the deliveries happen on Mondays. He argued with me saying that deliveries take place on Wednesdays. This is not what Leo told me. Seems to me Leo has no idea when the trucks deliver the product. Neither Leo, nor Victor knew STC (Sound Transmission Class) level for the product they sell to the customers.
All in all, if you don't want to get abused, avoid this failing and misogynistic company. Don't buy into their statements on the company's web site: "Customer satisfaction is our priority", "...most punctual, informed and reliable in the area". I don't understand how this company could receive all the awards listed on their web site, all things considered, and all the complaints I read on the web!!! There is something fishy about that...Go with the Big Box companies! They will not call you "difficult", when you check on the status of your order. read more