To be completely honest, I am biased. I already had a good relations with another dealership and…read morewent to this dealership since I moved close to it. The pro is they're one of the few dealers that sells new Yamahas around San Jose and they're open Sundays. That being said, I do not like their customer service at times. When I'm interested in a bike, they pull it out and let me see it. But there was a time I went with a bike I purchased at the dealership I always go. The employee at GP sports asked me where I got it and when I told them where, he laughed and said something like "they're not a real dealer, we're the real ones" and spoke a bit more talking down on the dealership I got my bike at. It felt very unwelcoming and uncomfortable because I felt very attacked since my choice and my motorcycle was talked down on. Don't get me wrong, they were probably joking but I always get some arrogant and cocky feel from a lot of their older employees. They feel very corporate. Another time, they showed no compassion and left it at "it's policy, we can't take in service bikes on Sunday" when my acquaintance crashed his bike right across the shop in the parking lot and wanted to leave it with them for a repair. Their service department was going to open Tuesday, and told us to tow the bike home and tow it back Tuesday. We decided to just take it home and repair ourselves. It is fair for them to have boundaries but the arrogant, "it's your fault" feel they had and con compassion made the experience very bad. I am coming from a very welcoming dealer that I believe would at least call the boss to see if they can take the bike in so I was very unpleasant. The younger employees and some other employees are very friendly and nice so it hurts to leave this review, but as a whole, it was never a great experience going there. It seems like I'm not the only one since I hear bad things about them, and you can read the other reviews for yourself :(

Brought my 2024 Yamaha Tracer 9 in for recall work related to the throttle control…read more End result - OMG - it's like a new motorcycle - it handles so smooth and gracefully now I regret not bringing it in sooner. They put the "sport" back into the sport touring. They did some additional tuning work with their basic service that certainly contributed to the end result. The only downside is that I had to wait 4 weeks to get the work done due to their busy schedule. Nonetheless, great work is great work. This establishment has my full and total endorsement ;-)

Great shop had multiple issues with my bike and they were able to get me back on the road within…read moredays. Highly recommended.

Great experience. They helped customize my 48 sportster to better fit my riding style. Dropped off…read morethe bike to Mike, told him I wanted to sit upright instead of the stock leaned forward riding position. He had me jump on my bike, he estimated 6.5in pull back risers with high bend bars. Roger called me to confirm color of parts and additional info. Couldn't have been more excited to get my bike back and ride. They did an amazing job, kept me in the loop and customized my bike to how I wanted. Highly recommend these guys. Very professional and knowledgeable about their jobs. Thanks y'all.

Great experience overall from start to finish. The entire team, from sales to the parts department…read morewas knowledgeable, professional, and easy to work with. Greg made the process smooth and straightforward, and Michael in the parts department were so helpful and on point. Everyone was friendly, efficient, and clearly knew what they were doing. Definitely a 5-star experience. Highly recommend.

I've always had excellent experiences with these guys. I've bought two motorcycles from them now,…read moreand the service and attention has always been top notch. Everyone, from the sales to service and parts, has always been super friendly and helpful. Their service department can get pretty busy, so it can be hard to get them on the phone, but they're usually pretty good about getting back to you with any question or concern you have. Gotta give props to Brody during my last visit. Super friendly and very attentive. Managed to turn a random question into a sale by taking the extra time to look into a specific bike I was curious about, and helping me secure it as soon as we knew it was going to be available in the future. It's very unlikely I would have bought anything at all, if he hadn't taken the extra time to do that. Good looking out man, super happy with the new bike.

I've been here a few times for accessories and have always had a great experience. They have good…read moreprices on gear and service is always good. Recommended!

saw a bike of theirs for sale on craigslist. called to discuss it and was told the bike was sold. 2…read moredays later it was still listed on CL. i called and asked if , by chance, the sale had fallen through and they still had it? no, it was sold. I asked why it was still posted on CL if it was sold ( now for several days) and no apology was offered, just "oh, I'll tell so-and-so to take it down" this game has continued for another 10 days! very annoying and sketchy. I assume this is a deceitful ploy to get people to call to be subjected to hi-pressure sales efforts on other bikes. I wont be calling them ever again

I wish I could give this place 20 stars it's so great! The funny thing is I never thought I would…read morebe grateful for my motorcycle almost getting stolen/getting damaged because if it hadn't happened I never would've found this amazing place I called Evolution Friday afternoon, told them what happened and they told me I could bring in the bike the next day. I came in this morning and was greeted by two of the kindest gentleman I have ever met. They were both incredibly patient, thoughtful and empathetic while we discussed the damage and what my options would be. I came back at the end of the day to some very good news and the even better unexpected news that they would go over my estimate with me to see where I could save on sourcing parts for the repair! Given that the last two shops I went to straight up lied and fudged the hell out of the estimate(to the point where I almost lost my bike because they claimed so much that State Farm wanted to total loss it) I was obviously nervous about going to a new shop to potentially have the same thing happen. I'm so happy to say I've found a new shop for life and that I've finally found people I can trust with my most precious belonging. Thank you guys so much for everything, you guys are the absolute best

"This was the second time I took my motorcycle in for repairs, and I absolutely love their service…read more The staff are incredibly kind, and they were quick to diagnose the problem. They gave me a fair price, and their exceptional friendliness keeps me coming back. I definitely recommend them!"

I had a great experience at San Jose BMW , and a big shoutout to Art in the parts department…read more I came in looking for some parts for my Vespa, and Art was super chill, knowledgeable, and genuinely helpful the whole time. He went out of his way to help me source exactly what I needed and made the whole process feel easy and stress free. What really stood out was his attitude you can tell he actually enjoys what he does, which makes a huge difference compared to places where people just feel like they're there for a paycheck. Customer service like that is rare. 10/10 experience thanks to Art I'll definitely be coming back.

Purchased a motorcycle from them about three years ago; had no difficulty at all during that…read morepurchase and subsequent services. Super helpful and passionate folks.

A good mechanic overall, could have taken my bike but didn't. My Yamaha zuma scooter needs a…read morespecial diagnostic tool to scan it I believe but he's willing to work on it.

clay bar removal on the external, premium sealant, and full inside and out service -- excellent…read morequality! i've been a client of his for over a year

Roger restored my bike to looking brand new again! I recently bought my motorcycle from someone who…read moreleft it out without a cover. Actually, they had it covered with garbage bags which damaged the rear saddlebags. I asked Roger if he could do a paint correction and detail. He was communicative and honest about his pricing and how long it would take. My motorcycle is black so you could notice every swirl and scratch. When I picked up the bike, all I noticed was how shiny the bike was! Roger was able to get the residue off of the rear saddlebags and hairline scratches around the bike. I definitely will be going back! FYI, he can do basic maintenance on your bike including tires!

Fantastic service, very professional. I have taken two motorcycles and they were both well taken…read morecare of.