There seemed to be a staffing shortage as only one worker. TheSelf Checkout seemed to have an issue with recognizing some customers rewards. The coupon kiosk was out of order so unfortunately this quick resolve was not an option. Despite pressing the help button, one staff walked to the back after holding a 5mins convo with another customer yet ignored those at the self checkout awaiting help. read more

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My only negative public review and I would give 0 stars if possible. Staff treated me like I was an idiot and was completely unwilling to attempt to help/remedy the situation. Nobody at the store at 10:30am on Tuesday 3/31/26 knew how to process an OTC credit and nobody was willing to try to figure out how. I've used the OTC credit at this store many times before and they refused to call the CVS a few blocks away that I told them just processed an OTC credit for me an hour before. The pharmacist wouldn't even share his name with me when I asked. read more

The techs and pharmacist here work so hard and you can tell they get swamped with orders. They have to juggle so many things. CVS corporate needs to help bring on more staff so they don't get so bogged down. read more

I had a very frustrating experience with this CVS location. My prescription was sent here, and I received a call saying it was being filled and that I would get another call once it was ready. The entire day passed with no update, so I checked the order online -- only to see that the medication was out of stock. At no point was I notified of this. Instead, I was left waiting and wondering if my prescription would be available. When I tried to call the pharmacy for assistance, the phone system only allows you to speak to an automated message and leave a voicemail. I did leave a voicemail, but I never received a call back. This lack of communication and follow-up is unacceptable, especially when it comes to something as important as prescriptions. Patients depend on pharmacies not only for accuracy but also for timely updates and reliable communication. Unfortunately, this CVS fell short on all fronts. read more

I am not sure what has happened with CVS but the service has changed my email to me. They move the line and the staff was friendly. This hasn't happened to me at a CVS pharmacy as far back as I remember when I go to CVS. I just expect to get terrible service but it seems the tables have turned or the tires of turn hats off to you CVS pharmacy However, the service has been so bad over the past decade that I cannot give a five star rating just yet we need some consistency ;) Tips 1) You can put in your prescriptions through the app. It saves some time. 2) go to CVS for your prescriptions pay extra for a little five or $10 plan they will deliver for free and you can spend the money at the store 3) CVS - pls keep this up; I was just about to change your store from my preferred location. read more

Sadly this CVS seems to be going through it. Don't believe their hours online bc they often close earlier. Staff at pharmacy is helpful but just switching prescriptions to avoid this location. read more

This CVS location is one of favorite. I think it's 24 hours? Or it just sets open late. The service is always nice when I visit; The lines are never too long. They always have the essentials that I need. And list of all I love choosing this pharmacy to pick my Rx. I never get any issues from this location. read more

CVS Pharmacy - Outside - Drugstores Near Me - Washington, DC, District of Columbia

I realized I left my glaucoma eye drops at home. The pharmacist was very helpful in getting them refilled for our vacation. I got in touch with my doctor, he faxed the prescription and within a half hour we were on our way! read more

One of the worst CVS/Walgreens stores I've ever been to. It's cluttered to the point of looking like a cheap $1 store. They seem to be out of a LOT of products. I went there an hour it was supposed to open and the "keyholder" told me she couldn't open the store until one other employee arrived. This is true. A lot of retail operations have this rule; however, it's an indication of how dysfunctional this store is. read more

I like this CVS, EXCEPT for one thing: dogs. Why is it that this store allows dog owners to bring their dogs in this store? These aren't even service animals; these are regular Scruffy's and Burt's. That's my only complaint. I thought only service animals were allowed in stores? The next time I see a non-service dog in this store, I'm requesting management and calling corporate. I shouldn't have to walk around dogs or dog poop in aisle 13. read more

I've never met a cvs I didn't like. Especially, b/c of the extra care card and the weekly great deals. I also pick up my rx for convenience. The pharmacy phone number has never worked unless I select the option as a doctor's office. To be fair, they're super busy and manage to provide great customer service even when under pressure. Great job y'all! read more

Don't come in here unless you know exactly what you want. Literally couldn't walk to the aisles without being questioned.

This is my local CVS, so I've been here a million times. Here's the long and short of it: Yay: -Only drugstore in Navy Yard (at least for now). Its location on M and New Jersey is convenient, right across the street from the New Jersey Avenue exit of the Navy Yard Metro Station. -Pharmacy is solid. I have all my scripts sent here, and the pharmacists have been good about sourcing the proper medicines and applying appropriate pricing. -CVS gives you a lot of coupons. While I wish they wouldn't print a 28-foot receipt every time I buy a single item, every fourth or fifth coupon is actually useful. -Customer service is OK. Not great, not terrible. There is a really friendly young guy who is near the front door sometimes, but on other days, it's a miss. Womp: -The self-checkouts are the STRUGGLE. It's not uncommon for one of them (usually the one farthest to the right) to be broken, and they don't take cash half the time. -Card machines are flaky like the snow. I was in here the other day and inserted my debit card 3 times, and the card reader was basically like, "Haha no, I'm not gonna work." Machine told me to swipe my card, which it also didn't take. Sixth time was the charm (they need to replace the card machines). -There are a few panhandlers who have posted themselves outside as of late. This has nothing to do with CVS itself, and the guys are not aggressive or anything, but do be aware. read more

This is by far the worst CVS ever!! Not only is the staff unprofessional, rude and disrespectful, but t this place is unorganized, cluttered, and dirty!! I called the cooperate office and reported this hopefully they will make changes but until then please protect your mental health and go to the CVS around the corner!! You will thank me later. read more

Awful service. Lady cuts the line, gets called out. Leaves line. Cvs employee singles her out and brings her to the front

Be warned Sarah is gone and her replacement, while looks like her is not her. While CVS has always had their issues every time the new woman is working people are yelling. She refuses to take scripts and order medications telling people to come back DAILY and hope it's in stock, all the while pushing customer to go to other pharmacies, not another CVS just any pharmacy as long as she doesn't have the problem. She appears to be particularly disrespectful to disabled and those who would have a harder time returning, I guess it's easier to pick on people she feels can't fight back. Also refused to give her name saying she was the manager. The male pharmacist at least tries and continues to be helpful, CVS should address the new "manager" situation immediately. If others notice her treating a certain group poorly I hope they file a complaint, medical professionals with biased against those in need have no business in the medical profession. read more

How do you screw up a CVS? (Except the pharmacy section; that's pretty great.) I'm not a fan of CVS over Walgreens, or even Rite Aid. Walgreens are much better stocked and Rite Aid has a better rewards program. Still, it's a pharmacy, and the template for that is pretty clear. We used to live near the Woodley Park CVS and it was small, but reliable, and the manager was very visible and customers knew her by name. I've lived near other CVSs before (haven't we all?) and they too have been reliable, if unspectacular. This CVS is the worst CVS I've ever been to. I often ask myself if a hurricane is headed toward DC because the shelves are barren. Prices are often twice what you would pay on Amazon. Employees seem like they don't care. The auto-tellers breakdown often, and/or fail to read your carecard number, and employees neither tell you, nor do they care. Oh, and the other day I saw a police officer chatting with employees as he clipped his fingernails and let the clippings fall on the carpet. The one bright spot is the pharmacy section. The pharmacists and techs are all super nice and incredibly fast at filling prescriptions. They also offer very helpful advice about medications. They save this place from being a one-star CVS. read more

Super convenient location, great customer service (from the cashiers to the pharmacy techs) and I love that they have the self checkout. The prices are a bit high but that might just be CVS in general. read more

This is literally the worst pharmacy I have ever dealt with. If I didn't live within a five minute walk of them, I would never consider going to this horrific excuse of a business. RUDE, incompetent, and a waste of time! I've never been able to get anything from them without an extensive wait caused by zero communication from them, having to call and then be placed on at least an hour hold, and when you show up your prescriptions are either missing or incorrect. They also lie to cover up their mistakes and contradict each other depending on what day you call. read more

I was in town for the Marine Corps Marathon and stayed at a hotel in the Navy Yard area, I stopped in here to pick up some drinks for the weekend. It was very conveniently located across the street from the Navy Yard Metro station. I was able to find my items, use the self checkout, and was out of there in no time. The prices were also very decent. read more

CVS Pharmacy - Drugstores Near Me - Washington, DC, District of Columbia

I was placed on hold for over an hour and a half at 1030 in the morning on a Thursday. They came on the phone three times to tell me to keep waiting. It would have taken them less time just to do the RX transfer like I wanted. I finally hung up and tried again for another half hour and never got through to them. Worst pharmacy experience I have ever had. read more

This is my least favorite CVS. The pharmacists are not very friendly or helpful when refilling prescriptions. The handicap lift to get up the stairs is broken and I have had to lift my own mobility aid up the stairs and back down on my own while the security guard/ employees just watch. It is embarrassing, exhausting but more than anything dangerous. After being on hold for 20+ minutes speak to a pharmacist to discuss transferring my scripts to a ADA compliant store I finally gave up trying to get through. read more

I frequent this CVS on a weekly basis since I look for their sales :) It is directly across from the Navy Yard metro station and there is street parking (if you can find any in DC). During lunch time the lines are long, especially at the self-serve checkout area. I like how there is more than one register; however, only one employee checks out customers waiting in the regular line. This can be time consuming and an inconvenience for those who are on a lunch break. I also noticed that not all items are marked for sale as they should be according to the weekly circular. I find myself having to constantly scan items to see if they are actually on sale because it is unmarked. The shelves are not fully stocked with items either, even on the first day of the new circular. read more

CVS Pharmacy - The main entrance right across from the Navy Yard metro station. - Drugstores Near Me - Washington, DC, District of Columbia

Ever since their renovation a few months ago, this place is a little better. The layout is different, and they have self-checkout kiosks. It makes the line go a little faster. With any new technology, there is a learning curve but I think people have figured it out now. read more

Smh i went to this cvs yesterday to simply purchase a snack. I walked up to pay at self checkout and only one out of the three was on (as usual) so I asked the cashier who was apparently new if someone could come fix it. He had a line and could not step away (understandable). Another young woman walks up with a cvs too on so I ask him the same, wen he states that he can't fix them I asked for a manager..... because this store seems to always have this issue and no one has time. Why have self check out if they're never turned on or properly operating???? I walked to the back after that because he refused to get the manager. I went to the pharmacy where the pharmacy tech said that she would grab a manager. I waited for this said manager for 5-7 mins and he/she never showed. So I called to ask for the corporate number and they would not answer the phone.... so I called the pharmacy to have them transfer me ‍ The manager on duty Theresa, state that she heard what happened but never once came up to see the issue.... that is a serious issue. So I will be calling the corporate office to report this. Disrespectful employees who lack the bare minimum requirements for customer service are an issue. read more

Overpriced! Who locks up their lotion behind bars?!? There are 3 self check outs and the 2 associates point you to do self out rather than checking your items out. Why are you even there then behind the counter? I don't even know why I frequent this store when I can walk 2 blocks away and the HT is right here with everything this store has and more at a fraction of the price? P.S. I only went here because I got a $2 rewards on my app and it was difficult trying to find something to purchase when everything was overpriced. Meh...maybe that's why I haven't frequented this store in over a year.... read more

I am now on hold for the pharmacy. It has been 32 minutes. I have been trying to change a minute clinic flu shot and called back twice. Now I want to cancel because 2 representatives stated they would personally go to the pharmacy. I am still on hold. This is some of the WORST customer service I have encountered. If you cannot be trusted to answer a phone I am not trusting you to give me a shot. read more

Second visit to this location which is close to my new job in Navy Yard; I walked in around the same time as a mother and her 3/4 pre-teen/teen children, and I'm not sure what the cashier was thinking but she immediately questions why we are all walking in here and mentions something about going in the store 'one by one'. I heard but kind of walked away from the front wondering if I heard her correctly--I overheard one of the teens saying 'I don't know why we're even in here' so I'm guess the cashier said something offensive. I'm 5'0 so maybe I was seen as one of her kids (?), thus making it a group of 5 young people walking in at once. I was wearing business clothes so when we get closer the cashier seems to focus in on the teens and leaves me alone. After grabbing my items, I wait for the cashier to ring me up. She calls me up while another customer is still at the register waiting for an issue to be resolved, which I proceed to tell her it's rude and to finish with the first customer. When I get to her, I question her about her earlier comments while she's ringing me up. 'Yeah, we don't have our security guard in yet and that [rule is] to prevent groups of kids from stealing' she says casually. With two major customer service faux pas in a manner of minutes, I ask to speak with the manager to tell him that you can't treat paying customers like dirt. I may have not been the direct target of the disrespectful behavior, but it was still very off-putting and makes me want to go to the Harris Teeter down the street instead. If me and my friends walked in with more casual clothes I can assume I would receive similar rude treatment. Will skip this location next time. read more

***This CVS is very close to the Navy Yard metro station and Nationals Park, which makes it very convenient; a pretty good selection of stuff; lines get long here on game day though*** I am not sure what the parking situation is, but the area looks pretty residential so you might be able to find free street parking. read more

If I could give lower than one star I would. I received a text saying my prescription was being filled, and went to CVS four hours later. I get there and am told it's out of stock but to come back that evening or the next day and they would have it. The next day I come back, wait in line for fifteen minutes to be told to wait in another line (I was there for pickup and waited in the pickup, but they needed updated insurance). I wait in the second line for another fifteen minutes and when I get to the front they tell me the issue was actually they were out of stock. So at this point I've made two trips, waited over a half hour in multiple lines and still don't have antibiotics. I will never use this pharmacy again. read more

This is a small corner CVS, it doesn't have a ton of stock but the staff is always nice and since their remodel they have kept it much cleaner and better organized. I live just down the street from this CVS so I go there on a regular basis for various forgotten household items and prescriptions. Recently I ordered some photos postcards to be printed there to send out with our wedding thank you cards. They were printed and given to me without envelopes. The lady who was stocking the greeting cards was extremely helpful in getting me the correct size envelope for my cards and made sure that I got them at no additional cost. I have other options as far as convenience stores but the customer service at this one will keep me coming back during my times of inconvenient need. Only issue with this place is the lack of handicapped accessibility. Or I should clarify that they have a lift but it is not at all convenient and requires the assistance of a store clerk to use. I would have given 5 stars instead of 4 if they fixed this issue. read more

Geez, I hate to be the "she's no negative Yelper," but I guess I just live on a particularly non-5starable area... Let me start out by saying that I love CVS. Of all the corner store, drug store, following in the footsteps of Longs Drugs and Osco places around these days, CVS stands out to me. I'm always a fan of a rewards program, most especially when it's free, and CVS has one of the best. I go here for everything. It's always, or almost always open and has what you need (even if you will likely pay a little more for it). However, the CVS across from the Navy Yard metro station is yet another example of a business in this area, that is deeply in need of home-office intervention. The selection is pretty standard for CVS - a few extras on one hand, a few things missing on another - but the employees are what really make this place memorable. The customer service is, well, terrible. IF you go here, pray that you don't have a question or need to be anywhere anytime soon. IF you can get someone to help you, they will likely not know the answer and will certainly be upset that you tore them away from their text conversation in order to address you. Bottom line, if you're desperate, this place will do. Although, if you're not on foot, I would shoot up to either one of the closest other two locations: 4th St SW by the big new Safeway and 2nd and Penn on the Hill. Both will certainly serve your needs, the entire experience will be more satisfying, and the likelihood of you wanting to leave the drugstore and head for the bar will decrease exponentially. read more

This CVS loves to sell expired products... no joke. Bought a cottage cheese that spoiled in November... November of 2011 and it's February. Also bought some meds here and one of them expired January of 2011. I bet if you go in the day after I write this yelp there will still be cottage cheese form november sitting in their fridge. Yes it's pricey. Some stuff they sell that others don't: Greek yogurt with fruit on the bottom, yogurt, skinny cow ice cream, lots of different kinds of salads, lots of candy/chocolates (Many are on sale!), and more. We only come here because it's convenient, but wish they would care to take care of their spoiled products. read more

Ever since they added self-checkout, lines are minimal. The staff is always helpful and friendly, never rude. -1 star because sometimes they sell milk that expires within a day or two, not the usual 1-2 weeks. Location is amazing. Great for anyone. read more

It's next to a Metro stop, and a variety of things are close by, including Nationals Park. Not the largest CVS, but it had cheap cold drinks on a hot day, cough drops on sale when I had a cough, and plenty of self-checkout stations. Good enough for me. read more

Absolute WORST pharmacy in DC. Rudest pharmacists. Never ready on time. Always terrible service. I do not trust the pharmacists.

I've been going to this CVS consistently for three years. Customer Service can be hard to come by (I actually find Waterfront CVS to be much worse); the management however is great. What gives this CVS in particular 3 stars instead of 4 is the fact that there is a stairway into the store. The store is accessible for those in a wheelchair via a specific wheelchair-accessible lift, but I've seen some hardship for those with canes, carts, etc, especially those that are leaving the store hobbling down the stairs with their purchase. read more

Decent CVS but what is up with all the boxes of merchandise constantly clogging up the aisles? Specifically in the makeup section? That's a disaster waiting to happen. Like am I supposed to go through these boxes to find the thing I want that's not on the shelf? Is that what they're there for? read more

Slow, awful customer service. There is maybe one good employee in this CVS, but when you have a line of 10 customers, that doesn't help much. Let's start with the photo service. I have pre-ordered photo prints three times at this location. The first time, they couldn't find my order. They finally figured out that it was in the mailbox (it had been shipped to them), but no one had the key because they had recently gotten new management. That's right, the new management did not have the mailbox key. Awesome. The second time, ordered three 4x6 photos, picked up the same day, no problems (this must've been the one good employee). The third time, ordered three 4x6 photos, went to pick them up at the cashier (where I stood in line for a good 15 minutes), "Oh you'll have to go to the photo counter to pick them up." I look over at the photo counter; there is no one there. Fast forward another 10 minutes until they can find the "photo" person aka the manager. They couldn't find the order, surprise surprise. The employee ended up printing them at the kiosk. I could've done that myself; that defeats the purpose of ordering ahead of time. The pharmacy...sigh. The pharmacists are great. They are smart, work long hours, no complaints with them. BUT the cashiers at the pharmacy, again, incompetent and rude. I dropped off a prescription, and no one else was in the store waiting for prescriptions so they said it would be 30 minutes. 45 minutes later, I go to the counter, and they look at me like I'm crazy when I ask for my prescription. And the cashier lady decides to take her break right then. Awesome. As for the rest of the store, I like how they have reorganized it, but the store itself looks pretty grungy considered it's not very old. My main complaint is definitely the employees. On a regular basis, their response is "I don't know" or "That's not my job." I can't stand that. I try to avoid going here at all costs and will probably switch my prescriptions to the RiteAid closer to work. read more

Selection isn't terrible here - pretty much the same as most CVSs. Customer service is quite bad, though, and you'll have some trouble getting someone to help you. Not the friendliest staff around. read more