Horrible customer service. I have an issue every single time I bring a prescription here. Pharmacist technicians are all incompetent at this store, and the pharmacists are rude as hell! read more

It is telling that the only scores that are even moderately good are from years ago. I move around a lot and so I have used many pharmacies (I kid you not probably at least 8-10 in the last 5 years) and this one is bar none the worst. On at least two separate occasions this pharmacy 'hasn't received' my prescription from my doctor. I've checked with my doctor and, of course, he sent them over. Indeed he can even provide the date that he faxed them over. The pharmacy simply lost them. Of course because they lost my prescription that means that on both occasions I missed several doses of a medication that needs to build up in your system. A medication that is dangerous for me to go on and off of. So this isn't just inconvenient, it's dangerous. To make matters worse, when you go on this medicine after not having taken it in a while you have to go on it slowly. But I'm on the max dosage and since they lost my prescription both times I had to start all over at the lower dosage. But even this is a problem because most recently they claim that they can't give me the lower dosage. Normally that would make sense (they legally can't give out a different prescription than the one the doctor prescribes) except in this case I had a prescription for the lower dosage sitting in their system. So I asked if they could give me that prescription. Their answer was 'no' because the doctor had prescribed the higher dosage more recently. Of course it was that same doctor that prescribed the lower dosage and ironically had I *not* insisted that they contact the doctor to sort out their original mistake then the lower dosage would have been the only one that they had in their system so presumably (?) would have been able to give it to me. So then I was faced with the decision do I just pick up the prescription of the higher dose so that I can actually take my medicine for my health but risk having a seizure (the side effect of just jumping to the higher dosage) or do I stay off of my medicine while they sort out the mistake that they made? And that was only one of the times that they lost a prescription for me. They also don't seem to understand how insurance works. On one occasion I was picking up several prescriptions. They ran up the first two or three no problem. Then they get to the last one and ask me if I have insurance because this med was marked to be rung up for cash. Do I have insurance? Yeah, it's the same insurance that the other three meds were rung up with! The real kicker with it is that as I am getting my insurance card out they look at their screen again and say 'oh, here it is! They just haven't run it through yet. Let me try it.' How is that not your first thing to check? You *know* that I have insurance because of my other meds. So if you see that your pharmacy made a mistake and didn't run one med through with insurance then simply run it through. That's not even a pharmacy specific complaint, that's basic customer service. TL;DR: If you go here you are liable to not get the medications that your doctor has decided are important for keeping you healthy and when you finally do they will quite possibly forget that insurance is a thing. That's dangerous and expensive. Go somewhere else. Edit: So after my doctor said that he sent over the prescription (again) I went to pick it up. They claimed that they still hadn't received it. Well, one pharmacist did. But one of the people (a tech?) said that there was a new prescription since the last time I had been in and it had been filled! Imagine my surprise! Unfortunately they filled a prescription from years ago. I mean, seriously, how does that happen? My guess is that because both pills were for the same dosage (150 mg) that when they entered the new prescription (the one that my doc sent over and they claimed they didn't receive) they mistook it for the years old prescription from their files which had the same dosage. That's speculation, of course, because I couldn't get an answer from them because some of them were still claiming that they hadn't received *any* prescription at all. Needless to say, I have left for another pharmacy. read more

This is the pharmacy that I usually use but they have gone way downhill! The refill reminder went off and said I could refill my meds a few days early, this is what the app said too. So I refilled through the app. I was going on vacation so it would have worked out great to pick up my meds a few days early so I didn't run out while I was away. But oh no the pharmacist I talked to was like no it cannot be filled 4 days early, you have to wait or have someone bring it to you and hung up on me!!! It was an older man, he was so rude for no reason! I had never been so insulted. If the Med cannot be filled early then fix your refill reminder and app because they say the Med could be filled early! I didn't appreciate his attitude and it's not like the med was a narcotic or controlled substance. I am definitely going to be switching to a different pharmacy I cannot put up with the attitude of the techs and the slow pace. Every time I go there the lines are ridiculous. It shouldn't take 10 min to check someone out! And as for the store, why call your business Consumer Value Store if it has the highest prices! Boycotting CVS! read more

I hate this pharmacy! Everytime I've had a script filled there "something" goes wrong and by something I mean everybody that works there is either incompetent or just lazy! My latest complaint is as follows. My wife gets discharged from surgery and needs a simple script filled. There was some confusion but the woman I spoke with said she would figure out the problem and that she would call me when it was ready. I called back after I hadn't heard anything. She then told me she did not fix the problem and DIDNT HAVE THE HOSPITALS NUMBER!!!! To which I thought how is it possible for a pharmacy to have the local hospitals phone number! Then I thought well could you have called me and asked for it!? Then I thought could you have googled it!!!! Then I thought that's the last time I give a company my money that's this useless of a group incompetent individuals. You suck CVS that's the last straw. If you don't mind wasting your time and raising your blood pressure I strongly suggest CVS uxbridge MA. read more

Great Pharmacy and store. I go in every week to get my Moms prescriptions and am always greeted by Brent with a big smile at the Drive-Thru. Keep up the great work and just know that most of the people in town love and respect the hard work that you guys do. read more

This pharmacy gets worse every time I go. But today was bad enough for me to write this review! Spent more than 1/2 my lunch sitting as the next in line at the drive through pick-up window. 25 minutes later, I had to have several cars behind me back up so I could leave, WITHOUT my prescriptions! Which, btw, I had Called ahead to make sure were ready for pick up. More than I can say for screaming woman at the drive up window! I don't know What they were doing, but she was hanging out her car window screaming and waving her arms at the pharmacy person. The window kept opening and closing every 5 minutes. Do you THINK that pharmacy tech should have tried to get this woman to pull OUT of the drive thru, and come in to resolve her issue. I wasn't the only one that pulled Out of line and left! After 20+ years, I'm looking for a new Pharmacy. The incompetence and lack of any Customer service in the pharmacy is a joke! read more

This is the worst CVS pharmacy I have ever been too. Every visit, I expect something to be wrong with my prescription pickup at this rate. They always ask when I would like to pick up the prescription and I say 2 hours. Two times, the prescriptions were not ready and I was asked to come back (this was 2.5 hrs after I called). One time, they said they needed my CVS Caremark insurance card even though I had picked up multiple prescriptions in the past and visited multiple other CVS that have this information on file already. Yet they told me they don't have access to other CVS systems. This weekend, they said my daughter's prescription was all set for a refill when I called but when I arrived they told me they ran out of her medication. They said they did not have my phone number on file to notify me but this is ridiculous since they make me verify my phone number and address every time I go to pick up a prescription. read more