I went into this CVS with my weekly discount coupon looking for the best deal on paper goods. There are many options in terms of brands, sizes, textures, unit price, etc. It really takes a while to decide what you are going to get (AKA what is the best deal). The store had a very nice bright appearance and the parking lot was ample. Got my item, went through the self checkout register and got out.... One thing that I really like about the CVS app is that as long as you choose the digital coupons you want, they all register automatically and very well in their computer. Very rarely I've had an issue with coupons that are not coming through.....I did my homework before walking into the store and I ended up saving about $6 on a purchase that someone else would have paid full price for... read more

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2 stars only for being open 24/7. The prices are extremely outrageous and most the times you're lucky to find more than one person working here who's not 14 years old read more

I purchased this acetaminophen Gelcaps UPS 500 mg brand CVS HEALTH January 26 2023 from a local CVS store here in Miami BUT THESE ARE NOT GEL CAPS. They are hard pills with powder inside them. I took 2 of them that night of January 26 for pain but I suffered all night, they did not relieve my pain. I called the lag in India Granues Pharmaceuticals to report this . This product is a fraud. It is being sold as Gelcaps but the product is not Gelcaps. I called CVS several times and was cut off, put on hold, transferred to some one else who then cut me off. CVS did not want to know anything I had to say about this fraud product. I believe there are millions of these bottles from India on CVS shelves being sold as Gelcaps that are not. Someone, please, investigate this. read more

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This is a huge location, with a lot to offer! Minute clinic location. They had what I was looking for, and as well as a checkout associates, they also offer self check out. read more

I don't think I could be more disappointed in a company and their representatives. My granddaughter arranged for us t done today at the CVS pharmacy in North Smithfield. We were super excited because we planned our entire day around what we considered to be a momentous occasion, mostly because we have been on the fence regarding getting our vaccine for so very long. Upon our arrival at CVS, we were checked in and awaiting our vaccine. Shortly after our arrival, a young lady and her mother arrived, apparently also for their vaccine. After they sat down in the vaccine waiting area, a pharmacy representative came over to them and stated that they had neglected to fill out their vaccine paperwork. Soon thereafter, a woman appeared and stated that she was to be administering the vaccine and promptly asked the same young lady to accompany her to have her vaccine done. I was a little confused since we had arrived first and stated to the woman that my two grandchildren and I were also waiting to have our vaccine done and we're actually there before that young lady. She looked at me, shrugged her shoulders, let out a laugh, and said, "oh well," and without skipping an additional beat, went right into the vaccination room and that was that. Shock and dismay was quickly replaced by disappointment and anger. This woman deliberately and with apparent pleasure, intentionally passed over myself and my grandchildren to take care of this young lady first, who was also obviously pleased with her clear entitled treatment since she started waiving her hand around as if celebrating something. After asking to speak to the manager and being given the complete run around, the same women emerged from the vaccination room. When she heard my complaining to other employees, she loudly stated that she thought we were all together, which was a complete untruth since I had made it clear to her that we were not. Very sad!!! I don't like to pull the race card but something went desperately wrong here. Myself and my grandchildren are of color where the young lady and her mother were white. How do I explain to my grandchildren that what they witnessed is most likely a case of white-on-white entitled treatment. How else do I explain what happened? I am looking for answers because I need to be able to tell my lovely grandchildren that it isn't that you are less important than that young lady that they choose to assist first. It's not likely that I will be receiving answers from this obviously dishonest team of health care workers but I am certain that the Rhode Island Board of Pharmacy will have a completely different view of these events and they will hopefully be able to unravel this unfortunate event and provide answers. read more

The people who works over night are disrespectful and they don't know what they're doing

I can't vouch for the pharmacy which seems to be where the bad reviews but the front end of the store is always pleasant. I've never had to wait long to check out. This is a "newer" store so it's still in great condition and is fairly large. I love the selection they have in all departments. read more

I haven't lived in RI for very long but every time I come to this CVS it's great. It's very large/ clean and the staff are SO professional/friendly. Best I've ever been to. I really love that they carry drinks that I buy at the supermarket that aren't your run of the mill/ regular drinks you'd see at a convenience store. My probiotic drink is sold here and a clean energy drink that I love. They also carry vegan protein bars and other snacks that I enjoy. I wanted to write a review specifically about the Minute Clinic in this CVS but couldn't find the page on Yelp so Ill write it here I have never been to an urgent care or minute clinic before as they've always freaked me out but yesterday (Sunday) I was feeling like it was going to be an issue if I waited another day with how I was feeling. The wait was kind of long and the waiting area only has three seats but the check in process was easy. The female doctor that was on was super professional/friendly and made me feel comfortable when I was a bit uncomfortable trying a new doctor/ being in a new place. She was great- got me the prescription for what I needed/ explained everything/ and made me feel like I could come back again if I was ever feeling very ill on the weekend and in need. It's good to know this is an option for me. I would recommend it to anyone. SO great it is open on Sundays. Also, the pharmacy techs got my prescription from the Minute Clinic doctor and filled it within 10 mins/ They were really fast/nice/professional so I am not sure what the other people on this site are complaining about- I had one other experience where my boyfriend was VERY ill and got a prescription filled from his doctor and we had it within 15 mins the same day. Same experience then too. Just wanted to throw that in there. read more

The store it's self is not bad. But the pharmacy? Atrocious. I had to switch from cvs to Walmart because of them not always having the medication or I'm waiting 5hrs for my medication to be filled. Do better. read more

I am in pain and I went to the doctors at 11:00 am. She sent in for medicine after my visit. I show up to retrieve my medicine at 6:00 pm and I'm told another hour. These people don't care about people if they did the would hire help to accommodate the need!!!! They are the worst!!! read more

Let me start off that I usually only write restaurant reviews. However, this place ticked me off so much that I had to write a review. The one star is for the pharmacy only. The pharmacy staff is completely unprofessional. The techs will just nod yes to get you out of their faces. They will also make you wait like an idiot for 10 minutes before heading to the register to finally ask how they can help you. Don't ask the head pharmacist any insurance questions because he doesn't know anything and will not even try to assist you. And please don't yell out what prescription I am taking. That is my personal information and I don't need the whole store to know if I am taking medication or not. Please clean up your act. read more

Horrible customer service in both front store and pharmacy, except ONE really nice older woman in the front store. I've been accused of moving stock and lying when I asked why the price was labeled as something different, and that they should honor the price because it was labeled wrong. I've been between the lines accused of being a drug addict for asking for a different gauge of syringes (legal to purchase in RI OTC) for my comfort level when injecting an on file and prescribed medication that requires a small gauge prescription. As a pharmacy technician myself, it's really embarrassing. I have contemplated calling corporate several times... but instead have decided to transfer all of my prescriptions out, now that I am no longer locked into the CVS/Caremark network. It just isn't worth it. The only time I come to this location is when absolutely necessary for acute medications when my new pharmacy is closed. Two stars, only because of the wonderful woman up front who is sweet and talkative, and for 24/7 hours for those acute meds. read more

I rather enjoy this CVS location. 24 hours, clean, friendly staff and a way wicked cosmetics section. Of course it helps that I drive by two or more times a day. A far too common, yet disturbing pattern I've seen in the past, many of the 24-hr locations feature a frightening, dark-ringed host of front store employees and solemn faced, bitter overnight pharmacists. This one.. doesn't. Their staff is consistently pleasant and I cannot stress how organized and clean everything is kept. I also love how spacious the aisles are: some of the smaller stores just seem so dark, dreary and cramped: I usually avoid CVS in general partially for this reason. (Irony!) There are also some major scores to be found. Like any chain drugstore, most of the front store products are overpriced/marked up but when they have sales, it's totally worth a stop in particularly for the beauty aisles. Fantastic return policy to boot for us lovely ladies. Revlon gotcha down after three tries? Return it! L'oreal lookin' low? Return it! I don't fill prescriptions here so I can't really comment. Nice location! read more

The store itself is nice, but the pharmacy is terrible. I tried to drop off two paper scripts that had refills on it. The pharmacy filled my meds but refused to enter the refills into their computer. They insisted that I had to keep the paper scripts in my possession and come back with it next month because they considered my regular long term meds narcotics and "they don't do refills on narcotics." (Say, what?) They said people complain the pharmacy loses their scripts, so they're not taking any responsibility of entering these scripts with refills into their computer. I've never heard of anything so ridiculous. First off, anyone sick or in pain enough to need anything narcotic is likely feeling very miserable and might not be well enough to remember what they did with that scrap of paper with their refill on it from a month ago. Asking sick people to take on that burden of not losing their scripts or having them stolen is an additional headache and stress on the patient. This policy is completely insensitive and problematic to the sickest population 2nd. No refills in system means no reminders. Very sick patient must "remember" when to fill it, if they can find their script in the first place. And since the refill is not already at the pharmacy, I cannot just call and have it filled, then pick it up when notified that it's ready. Which means... 3. Very sick / injured patient must leave home, drive to pharmacy to personally hand them the refill, then wait 60-90 minutes for it to be ready while in pain and feeling terrible. Or go home and make the journey AGAIN to pick it up. This is how this pharmacy treats their most vulnerable patients? By inflicting more suffering on them just because they can't handle an occasional customer complaint? 4. Worse. I've dropped off my refill 3 different times and waited to pick it up, only to be told they don't have it in stock and I'll have to come back in 3 or 4 days! So this ridiculous policy forces me out of my 3rd fl apt on a cold winters day with my injured leg and back for a trip to pharmacy with my paper refill and they don't even have the meds there and of course, won't pre-order any without a script in their possession. This nonsense would not be happening if the refill was in their computer already. This awful and ridiculous policy removes an "annoyance" for pharmacy, but causes additional pain and suffering for their sickest patients. I find it reprehensible that the pharmacy dept is ok with doing this just because they lack basic customer service skills in dealing with customer complaints. It's called "customer service training." Get some and do what pharmacies are supposed to do - take, manage and fill scripts. read more

Why why why aren't both pharmacy lanes open. Come ON. This completely defeats the point of "efficiency" This is all I have to say now. I find this issue constantly irritating. Hire more people! read more

Both the front store staff and pharmacy are always pleasant and extremely helpful, no matter the time or day it is. They always go out if their way to assist in any way possible and that alone exudes good customer service! Very clean and I like the new layout with the lower shelves (says the short girl). Never experience long wait lines, even during peak times. Minute clinic staff also always professional and nice. I do suggest registering online before coming in because some times can be busy and it's nicer to sit home and wait instead of being the store, especially when you're not feeling well. They will text you 30 minutes before they are ready to see you. Very convenient!! The only thing to pay attention to is the sales change over time Not all stores automatically switch prices at midnight on Sunday, the store manager can change it when they wish. (Example 9pm Saturday) read more

The pharmacy is so busy the techs and pharmacists have zero interest in actually helping customers. Everyone behind the pharmacy counter is simply a robot and do not know how to provide customer service. I have never seen such an unprofessional pharmacy in all of my adult life. This pharmacy makes Walmart look like Nordstroms. read more

Pharmacy drive thru takes FOREVER!! No matter what time of day it is! It's beyond irritating!

I came to get a prescription filled here and the gentleman named Roberto who helped me was fantastic. I felt so bad because he was having trouble looking up my Health insurance card. Nothing of his or my fault, I am not even sure what was wrong with it - but he called and was on the phone for a good 20 or so minutes trying to get to the bottom of it for me, even though that location didn't have what I needed in stock. After he figured it out, he called nearby locations to find it for me. I am so appreciative that he went above and beyond to try and help me. THANK YOU Roberto! read more

This was my first visit to the minute clinic here. I was a walk in at opening time and only waited 5 min. I signed in at the site but next time I will use the online sign up for my visit.The staff nurses were so KIND and asked all the right questions. They were very thorough and listened to any and all needs I had. I went in for ear/throat issue and also got my flu shot. It took about 30 min because it was my first time there. FYI Don't forget your ID and your insurance card. They will need these. You will pay what you pay your PC for a visit. This was so convenient and helpful to have near me when my doctor is unavailable. read more

The online via my PC is horrible. Nothing works. I don't own a smart phone so I don't know what the app is like but every time I go there online I end up extremely frustrated. I am knowledgeable when it come to doing things online interacting with bots & so on but on there site when I want to do something it tells me Were sorry but were having difficulty possessing you order or something to that affect. I just wanted to take 2 of my prescriptions off of Auto Refill. It couldn't process one and said the other wasn't eligible yet I know it is and I took it off at the store but it ended up back on somehow and it IS BEING AUTO REFILLED NOW that's why I'm out here d##*^ it. Without fail, every time I have problems. I can't do anything I wanted to do and what I do get done somehow gets undone and I end up having to do on the phone after bringing home the meds I didn't want. My fault there, my insurance covers everything so I don't worry enough. All to often I call in one prescription and go there and there is one waiting. I take it, get home and it's a different one then I ordered that was already filled. Even though it said it would be ready at (Time) (and I give way more time then they need 7 hrs or so) the one I called in isn't ready. I prefer to work with bots but that's not happening here. It's only somewhat better in person and not always. Usually the people are friendly but there are 1 or 2 I know I don't want to deal with because they treat me badly for what ever reason I don't know. I'm always courteous to them regardless of what is happening. If I order something to early they act like I'm an addict yet even when I order them at the right time I NEVER end up picking them up on time. They should know my history. Another thing, I purposely skip days so I don't have to worry about being right on the day they fill it and if I'm late they go by that day rather then the day it got filled and I loose the days and have too skip them again. I have over 17 prescriptions, I can't be going there every time one is ready. It's seems like a one way street, Heads they win, Tails you loose. Even though I don't want to, maybe after over 40 years of going to CVS I'll have to switch to another outfit. I'm almost 60 now, they weren't around when I was young. read more

Nine minutes on hold trying to reach the pharmacy by telephone. Line staff (who seem to be trying to do their best) are overwhelmed and stressed out. Online service is cumbersome and slow. This location has too much volume for the number of staff... time to move everything to another pharmacy. read more