Going to any CVS is always a gamble (e.g., long lines, slow service, issues with prescriptions) but this particular location is better than most. Shout out to Alec who is always fast, accurate, pleasant, and friendly. Manager, if you read this, give this young man a raise. He helps 2-3 people in the same time it takes his peers to deal with just 1. read more

Close and convenient and boy do they have coupons to help save money. We use this store to pick up OTC items, cards for special occasions and we even learned that CVS will fill Kaiser prescriptions at the same price we pay at a Kaiser pharmacy when Kaiser pharmacies are closed. Items are easy to find as long as you can read because each aisle is marked with items you will find. We get coupons constantly which saves us quite a lot of money. CVS is a great benefit to us and very close to home. We are and will continue to be a good customer. read more

Rude employees. Not helpful at all. I had 3 prescriptions for eye meds that I needed for surgery, and they said they didn't receive it. However, I had a recorded voice message from them saying they were ready. I asked why CVS would send the message that they were ready, and the reply was "I don't know". I contacted the doctor's office again and confirmed sending the prescription but resent it to them while I was on the phone. CVS called again and left a voice message that it was ready. I called them again today and she cut me off abruptly saying, "We don't have them". I remember when their staff was good years ago. They would have offered to call the doctor's office and find out. These folks are just waiting for their shift to be over. They need a new job without customer interaction. read more

CVS on Rancho California is always to the rescue when we need medication to relieve the pain due to cold or flu. The employees here are consistently helpful. The shelves are often organized and stocked with a slew of medicinal products available for various illnesses. The interior is fully lit and well kept every time we pay a visit. read more

Pay attention to the prices , toothbrush $49.99 at Walmart , Amazon and target but $71 at cvs , I was expecting for some higher prices at cvs but not a $20 more, it's a scam for sure ! read more

The pharmacy clerk and pharmacy manager were extremely helpful when I was having insurance issues with my medication, and saved me a lot of money on my nausea medication for my pregnancy. They did more for me than insurance and my doctors office combined. Fantastic staff that truly want to help people! read more

Well I wouldn't be surprised if cvs goes out of business Their prices on products are outrageous and it's got tags everywhere claiming to be a reduced price But it's a scam Customer service is horrible and you think with those high prices they could afford better employees read more

I've literally never come here and have something be correct. Between the confusion and the mistakes, you end up having to wait 30 minutes for them to fill something that was promised to have been ready, or come back to pick up the correct thing that should have been done in the first place. No I am not going to wait 30 minutes for you to count 30 pills because you first produced a prescription with the incorrect milligram. Not to mention they are rude as they stumble through doing their job. No I am not trying to come up on you and get extra Wellbutrin. I am done using this pharmacy. It is a nightmare. I will travel twice as far and pay twice as much rather than dealing with this level of incompetence. read more

I've been using this pharmacy for years now but it seems like over the last year their customer service is lacking. Recently I went in to pick up a prescription and it was 300 dollars more than usual and when I inquired as to why they told me they were under new management. When I told them I would go elsewhere all of the sudden they decided to honor the original price. Today I called inquiring about my prescription and when I asked to many questions they hung up on me. Not once but twice! I had my doctor call it in to a different pharmacy and what do you know . Problem solved read more

Pharmacy Tech are extremely rude and why would a pharmacy not stock Epi Pins? Irresponsible pharmacy. Epi Pins should be on stock everyday.

Took my kids to get their first COVID vaccine. Jinny, RN was absolutely a gem in how she talked to them and handled a scared 5 and 7 year old. Thank you! read more

I just came in on my lunch break to grab a few things and had the best experience with Diane. Talk about All Star customer service. She made my day was incredibly sweet and attentive. read more

The pharmacy staff at CVS couldn't be more polite and helpful. I realize there are many laws imposed by our state government that they have to follow, but the pharmacists will always go out of their way to solve any problems. The pharmacy is always busy, and I am very grateful for their friendly customer service. Thank you Gillian and all the pharmacy staff. read more

Highly unprofessional gave my doctor the wrong information for 2 weeks just to delay my medication on purpose because I was prescribed to synthetic I had a major injury and it took me a long time to heal so not everybody's stories the same don't judge me because I'm dirty and just got off work take out the piercings and act professional while on the job can't believe CVS even allowed that thanks a lot $10 an hour this was what she will end up hiring read more

Normally I have very positive experiences at this location with helpful and friendly staff but recently an older gentleman started working the cash register and he is apparently selectively friendly. In my experiences he doesn't greet me or even tell me my total which is not a big deal but not my usual experience here. I normally enjoy small talk with the staff here they are normally top tier in customer service. Today I was making a purchase at self checkout and the register paused because it needed a staff to check my id to ring up some cold medicine. This man was behind the counter and had seen me right there at self checkout so I assumed he would come and assist me ,,, wrong. He came around the register and paused to have a conversation with some men refilling the lottery scratchers, again I assumed he was on his way to assist me because he had seen me there already at self checkout,,,wrong. Then a group of men walked in wanting to cash in their lottery scratchers and he quickly attended them at the register (walking past me and the flashing ringing register repeating that assistance was on the way ). I guess I could have told him I needed assistance but isn't that what the flashing light and bell sound are for? I ended up leaving because the line grew as he helped the men with the scratchers and I didn't want to hold up anybody else or wait any longer if he chose to attend the people in line first,, just an annoying experience. read more

Best pharmacy ever! Love this place and the people who work here! Always so happy and so kind. Would recommend to everyone. 10/10 would come again. read more

I've been on the phone now for 30 minutes waiting to talk to a pharmacist. CVS wants you to transact everything with the auto-attendant or use the application, and I get that, but that is not always possible. The pharmacy application is not very intuitive, is designed poorly and needs an overhaul. The application is often not synchronized with information that you get through the auto-attendant. Its very time consuming attempting to manage your prescriptions effectively. I did better with mail order than a pharmacy that is right down the street. read more

So this is my go to pharmacy and you never know who is going to help you. Some days they are nice and other days... well ...not kind. Usually if you are going to the pharmacy it's possible you are in pain. So it is a big deal when you are not treated with kindness. Today am so happy to have met the pharmacis. He was very helpful and ensured me it wouldn't be a problem to keep my meds in stock. Wow!! I have had problems getting my meds on time.So I will keep this as my pharmacy and refer it to friends and family. His name is Bao and he is just so compassionate and efficient. read more

Really clean and nice environment definitely one of the best pharmacies in Temecula. This is my one of my favorite places to shop for my various needs. I 100% recommended shopping here! read more

I came in here yesterday for some iron tablets. I have been advised by my doctor that I need to take them and I was out. With the current corona outbreak I'm only going out if I have to. When I went in I grabbed my iron tablets and grabbed a couple of other non essential items on the way to the checkout. I was in the store for just a couple of minutes. At the checkout the young man that helped me was super rude and said "just grabbing the essentials then? " he then proceeded to loudly announce what I was buying. Dude, no one is forcing you to work right now. You're lucky you even have a job. If you had no customers at all you'd be out of a job. Think about that next time you judge someone. And your coworkers were wearing gloves and masks. You chose not to apparently. Your choice. Will not be returning to this store again until they get decent staff throughout. read more

I made an appointment online for the flu shot and when I got there they said they are short staffed and are not doing vaccines. If they know they don't have the staff then why don't they take it off online? Very frustrating. read more

Went here for my second covid shot which everyone in the world pretty much says we need and because they have a shortage in cards, she couldn't give a new one and would not give me a shot. The female pharmacist in this cvs was the one who refused to give me a second shot today and got visually frustrated with me because, I'm sorry the picture of my card was not good enough. I know you guys make your money no matter what but being nice goes a long way. read more

There's one major thing I love about living in LA and then traveling to other parts of the surrounding area and that's stores like this and namely stores with inventory like this. I have a pretty specific list of products that make me go about my days with a happy strut and they usually tend to sell out in LA, but not in Temecula. Not only was I able to find 5 of my Maybelline lipsticks in the color that is sold out EVERYWHERE, but I was also able to find a few bottles of the most hard to find over the counter lotion, an eye pencil you can never find and even found a holiday gift pack of cheese and sausage with something called a Cheese Chub! :D Yes, this CVS kicks ass and they didn't even look at us funny when we rolled up to the counter buying 10 of each thing like it was going out of style! read more

Giving this CVS location 5 stars because of the excellent customer service provided by Rosalie. I didn't really check out the store in its entirety, since I knew exactly what I was shopping for. The front part of the store was clean and neat in general with items well stocked. Also, parking on the CVS side was not too difficult to find. I had come to this CVS (Store #9817) after driving from another CVS (Store #9920), in search of the giant peeps bunny plush. I approached Rosalie for assistance, and she helped me immediately. Since the one and only plush in stock was not the color I had preferred, she went the extra mile and called up 3 other CVS stores that had the plush in stock to see what colors they had available. I ended up purchasing the plush from this CVS because the color was better than the ones available at the other stores. Instead of having me line up again, Rosalie kindly rang up my purchase at a "closed" register lane. Not only that, she even ran to the back to get a big trash bag to wrap up the plush, since the plush was too big to fit in the biggest CVS bag available at the register. She even came back to the register with two types of trash bags -- a clear one and an opaque, green colored one (if I wanted to keep it "hidden" for a gift). It is people like Rosalie who makes the shopping experience at CVS enjoyable! read more

This review is strictly about the pharmacy. The store is a 5 star on service. But I don't know what happened in the pharmacy in the last months, the service is awful now. I have had issues getting the fills or even a phone call telling me an issue with the fill. Now I am waiting for an antibiotic from a cancer removal procedure yesterday and still no call for the fill. This will be the last time I try to get a prescription filled with them. read more

Hold times over the phone to ask the pharmacy a question are very, very long. Customer service in person at the pharmacy is slow and unfriendly. read more

Convenient but that's about it. Please verify your prescription and stay on top of them. We've had several issues with them faxing refill requests to wrong office, not following up with doctors offices when there's an issue with a prescription/they just sit on it. I've found I have to manage them to get things filled, filled correctly and billed appropriately to my insurance so I'm not over charged. read more

Don't shop here they do not honor their prices as marked because it's always "someone else put the sale price tag there". They are a scam management team and the cashier Diane always calls every one "love" upon their entering the store which I find offensive read more

I'v been going to CVS on 31771 Rancho California road for 12 years. The pharmacy department is not what it used to be. They made for mistakes on my prescriptions to date. There best way of handling the situation is telling me to use anyone pharmacy. If you value your life you will not use CVS pharmacy. read more

They were open on December 25th while very few places were and the employees were really friendly. I went in around 6 p.m. I wanted to get some wine as I was going over some friends house for dinner & they had a decent selection of wine plus quite a few on sale. I forgot about this place but it was next to a grocery store and scored that it had what I needed and most importantly they were open and employees seemed to appreciate having a job....even if most were not working on that day. read more

Worst service ever!! The cashier followed me with his eyes like I was going to run out with everything. Not one hello or greeting. Two stars cause they had what I needed but horrible customer service!!! read more

I dropped by CVS to pick up some prescription medicine and I wanted to take the time to give these guys a rating. Joe took the time to help me figure out how to order a prescription ahead of time and how to use the drive through for the pharmacy. I didn't really know what I had to do to set those kind of things up and he really helped me out! It's especially meaningful to see such warm and helpful staff, especially since COVID 19 is attacking us right now. Clean store, too! read more

I go to CVS because it's convenient and their vitamins are decent. Prices are pretty high, but again...convenient. But with the pandemic, the fact that they don't mandate ALL shoppers MUST wear masks (like at Ralph's, Costco, Barron's and many others) is unacceptable. No mask. No brain. No service. Just like the no shoes, no shirt rules. I won't be going back anytime soon. read more

Check your RX. Came home with prescription cough medicine containing codeine which I'm allergic to. Brought it back. When asked why they wouldn't have caught it (since it's in my records,) pharmacist said (pointing to the script), "yeah, it's right here." No apology. No embarrassment. Not enough of the right meds on hand to fill my RX, unhappy and too-busy-to-care tech tells me to take less or fill it elsewhere. Thankfully, other tech -- Cheyenne - steps in to GRACIOUSLY call other CVS stores to help me. Even takes the time to write down other CVS address. Thank you Cheyenne, for caring about a sick, frustrated and exhausted customer. Store 13 miles away had it AND their customer service throughout the pharmacy and store was more than exceptional. They were way busier and still took time for kindness, care, compassion and personal care. read more

I just want to start by saying The front of Cvs is amazing, super friendly ladies that are very helpful and sweet. The actual pharmacy is horrible though, the lady running it is very judgmental and seems like she treats those with a medical differently, just because we don't have the best insurance doesn't mean we should be treated differently or lose privileges such as her deciding were not worthy of the prescription we were prescribed by doctors. I had a prescription from the dermatologist and she would only give me 1 out of the 3, and never special ordered the others for me. Another time I needed a topical medicine and it took me 3 times for them to give it to me, very bizarre and condescending behavior. Very dissappointed, I have never been treated like that at any other pharmacy and had only returned because it's only a few blocks from my house. Definitely better off driving a little farther out to get your correct prescription. read more

This location is great. The entire staff is very friendly and always helpful, but most specifically I love Diane! She is so very sweet and kind, I love when I walk in and see she's there. She's usually at the front counter and MAN, do they have a little treasure having her there. A smile as soon as you come in. read more

The absolute worse pharmacy on the planet. The pharmacist tried to change my prescription without notice, TWICE and just about every time I've been there it's a fight or hassle. The last time was partially my fault for not checking until a few days after I got home. My prescription was for 120 pills, she gave me 30 pills and refused to fix it. Indicating once I left with it, too bad, so sad. It took me 30 days to get an appointment with my doctor and $135 so I was forced to go 3 weeks without medication. I somewhat expect crap like that from fast food but not from a pharmacy whose actions can put one directly into harms way. Today the pharmacist took it upon herself to call my doctor to change my prescription from one drug to another WITHOUT MY PERMISSION OR KNOWLEDGE. Long story short, when my doctor refused because the other medication was damaging my liver, this idiot pharmacist said she had my doctor cancel my prescription because my insurance would not cover it without prior authorization. Then she refused to give my prescription back claiming it was illegal to return. I called my insurance company and they said that's a lie. I was welcome to pay cash. So in essence she stole my prescription that I just paid $135 for. This put me in the position to drive back to my doctor's, sit in the waiting room for a new prescription to take to a decent pharmacy. I would NOT suggest having prescriptions filled here unless you are willing to have a know-it-all, Nazi pharmacist cheat you, hassle you and / or second guess and try to overrule your doctor. I suggest Costco. You do not need to be a member to use the pharmacy and they are waaaay cheaper and hassle-free! read more

Great little place to have near the house. They have just about anything you need when your cooking and realize your out of something. Interesting side note: you can stop by to purchase a single item like a pack of gum and walk out with a 4 foot long receipt. read more

The store was clean and well stocked. I was able to walk right in and find exactly what I needed. I even had a minute to walk around and look even though I didn't get anything else. Everything was clearly marked and priced. There was no confusion. The cashier was nice as well. It was a great an quick shopping experience! read more

Yep! The best pharmacy, not only helpful you'll get your meds fast. Always under 15 min not like walmart nothing under an hour