SO- here I am, again. At the closest CS to my home. After standing in line for 17 mins just for the woman to have pointed someone in the direction of a OTC medication. There's a pharmacist lady who is "obese" maybe Latina and often sitting on stool at drop off window. I have literally NEVER seen smile! On a few occasions I've seen her be rude to others. And she has been rude to my cousin who happens to be a secret shopper on her off days ‍ and literally could've caused havoc in this lady's life but she's the nice cousin of course. But this review is mainly my testimony of some innocent man who most likely woulld never do a review because he was an slow to speak, small shaken elderly man. She kept cutting him off when speaking, trying to rush him, rolled hEr eyes, just overall if that was my family I would have called corporate IMMEDIATELY. I'm not sure what training is provided or how the employees are motivated or if the woman's attitude is a isolated issue she carries over into her 9-5. I would assume once CVS decided to merge with Aetna, even remodeling their stores (and Tarzana was RECENTLY remodeled ) there'd be a refreshed vibe. Now to be fair, let's not judge them all by the character of this rude pharmacist employee alone. Forgive me for no-names but there's a Asian woman, Indian man, a Latina and another I believe name Amy who could pass for Persian, who work the pharmacy and they are absolutely friendly and approachable! There's a short carribean or African woman who could come off with LOTS of sassy that works the front but I believe she's overall nice and professional. They smile, converse with you and make you feel valued. If only they could remove the bad seeds, like the heavy pharmacist their new look would flourIsh, matching Tarzana CVS's beautiful new refreshing look! Dear rude lady, if you aren't working a happy job where you deal FACE2FACE with the world then by all means...INDEED...it's a free app with job GALORE. read more

I was a long time customer of Longs Drugs in Tarzana and was generally satisfied with their pharmacy. When CVS bought the business about 10 years ago after experiencing a significant reduction in their pharmacy service and competence, we finally gave up and transferred our drug business to the Walgreens store across the street. The service at Walgreens was acceptable but they had one major benefit over CVS; they actually answer the phone. We stayed with Walgreens for several years until our insurance established CVS as a "preferred pharmacy" where the copay on meds was substantially lower than Walgreens. We tried the Tarzana CVS to fill a simple antibiotic script in early January and I quickly remembered how awful their pharmacy customer service had been (and still is). I quickly checked with the CVS store in Reseda (Victory at Tampa). Night and day. The Reseda store was fast, accurate and very easy to work with. And, best of all, they answer their phone after only a few rings. CVS Reseda = 4 stars (5 for the pharmacy and 3 for the general merchandise part of the store. CVS Tarzana = 0 stars. read more

So..... CVS MAILS me a 20% off coupon. I try to use it, the code on it does not match my phone numbers. They mailed it to ME. I didn't find it on the side walk, it had my damn name and address on it. In theory, they know who I am, right? So what happens? I spend NO MONEY at CVS. The $34 I was going to spend, they did not want because the coupon and phone number didn't match. So I walk over to Von's next door, and buy trash bags and bananas spending $7.45 This is acceptable customer service CVS. What? Why even go there? What brick and mortar store in 2017 denies $34 because of a computer glitch? CVS does. If they go bankrupt this is why. read more

Seriously the worst ran Pharmacy ever, I only go here because its close to my home. I don't understand how CVS can be okay with such horrible service. Its unreal. read more

Long line when I came there to pick up a prescription and only one tech to help process orders. I can't complain much because my daughter's prescription was filled and I got my questions answered. read more

The pharmacist working at 12:45am on 10/13/17 is an IDIOT and should tell people she doesn't know what the f*ck she is talking about if she doesn't know the answer to a question. I asked... "Is this bandasil a liquid bandage?" She replies, "Yes." SHE IS WRONG AND NOW IM BACK HOME 15min AWAY AT 1:15am!!! Karma would be her cutting herself at home and not having a bandage. read more

Needed to grab somethings for my teenage daughter. Looked up pharmacies open 24 hour and found this cvs. Staff was wearing masks, polite and sanitized after every customer. read more

3 hour wait for simple allergy medicines today at their pharmacy. Usually the wait is 2-3 hours. Rude pharmacists. One time when I had a horrible kidney infection and was in lots of pain, they refused to give me pain medication from a doctor. They said the doctor didn't send it in even though I personally saw that the doctors office sent and order for a prescription for this particular cvs. They don't have basic things such as Sudafed(allergy med), norco(one of the most common prescription pain relievers), and many others. At least once a week they will either have a problem with their system or their system will be down so they cannot dispense medicines. This is ridiculous. Worst pharmacy I've been to. read more

Mohammad, the pharmacy technician, at this location is difficult to deal with. He does not listen to customer explanations and is quick to tell the customer to call their doctor even though there is a prescription ready. He is horrible with customer service. As a RN who constantly calls in prescriptions to this location, I do not trust their electronic system. There are wonderful pharmacists who work here but sadly they are overshadowed by the grumpy and rude Mohammad. read more

Shithole. Staff is rude and useless. The self service photo machines never work and you can never get anyone to help you. If you get someone they act like they're doing you a favor. Half of their price checkers don't work, and if you ask a clerk to check the price oh, they usually roll their eyes and do it like they're doing you this huge favor. I'd never come here if it wasn't so close to my home. I try to grab what I need without asking any questions and get the hell out read more

I would like to express my joy and satisfaction with a particular pharmacist at the Tarzana location. Her name is Liat she has been there for a few years and she's always such a help and always kind. I write this because many of the pharmacists are not helpful or nice!!! List makes me feel very comfortable about my drug prescriptions and always makes sure there are no interactions! It's always a pleasure to see her and get her help. I truly believe she is an amazing asset to CVS and as long as she is there I feel very good about what meds I'm taking. Thank you!!!! read more

I said it then I continue to say it now the place is dirty, the workers are overworked, you can sense conditions are not the best for a pharmacy. If you value your wellness please stay away from this place. Not even worth a star . Your neighborhood pharmacy is 100 times better than this dump !!! read more

I think the Pharmacists at this location are absolutely miserable. I just spoke to a woman on the phone who was very unpleasant and rude, not to mention it was a 15 min wait. The last time I was In the pharmacy everyone working looked like their dog just died. Slow and unfriendly staff, Poor service, 0 Stars. read more

This has got to be the most disorganized, unprofessional, understaffed pharmacy I've ever dealt with. Unfortunately, it is also the only 24-hour pharmacy for many miles. I also am doubly cursed because my pharmacy carrier is CVS Caremark, which essentially forces me to cope with this place on an ongoing basis. Where to start? Every infuriating and time-wasting nonsense you can think of is a specialty of this pharmacy. For openers, it's virtually impossible to get these people to answer the phone. Ever, ever, ever. As I write these words, I have been listening to their "on hold" music for 45 minutes. And it's 3:30 a.m.!! I can't begin to enumerate the examples of incompetence and indifference. On the rare occasion when a prescription is filled timely and without some sort of insurance or pharmacist shenanigans, I am shocked. Avoid this place unless you have no choice. read more

In two years of using this pharmacy, I don't think there's been one time when they haven't screwed up. When they encounter some kind of insurance or other bureaucratic issue, they just don't fill the prescription, and, most maddeningly, they don't even tell you about it. They say, "Oh, someone should've called you." Yes. Someone should've called. I could tell you that, and I'm not a pharmacist. It's common sense, and yet they don't exercise it. EVER. My insurance requires me to use cvs. If you don't have to, don't give these clowns your business. read more

Good prompt service at night ... Very helpful people working here ... It's my regular pharmacy read more

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I hate this pharmacy. I've been ill so I haven't had a chance to move my prescriptions somewhere else, but I will do that in the next month. There is always a long line no matter when you go there. It's right under the a/c vent so you have to stand in a long line and freeze. People who come are are often: older (like me), sick, mothers or fathers with kids. They need to set up some kind of process where a customer can take a number or sign in or something, so we can run and do other shopping rather than spending 15 min STANDING in line (which is harder for some of us). They scoff at the idea. They are always way too busy. You can never get in on the phone. If you look at other reviews, you'll see that I'm not the only one. Half the time, as someone else says, their inventory is out. It's ridiculous. read more

What a disgusting place. I wanted on March 16 to make a photocopy and asked the supervisor Marie a help. She said that scanner run out of services. I try to do it by myself and eventually I did. Thus, the scanner machine was working and the supervisor was lied! read more

CVS Pharmacy - Drugstores Near Me - Tarzana, California

Not sure why it didn't have all great reviews- maybe people are reviewing the store, because the pharmacy is amazing! I love drive-throughs so I've been using Walgreens the past few years, but they closed the Tarzana location and the Reseda location is terrible. I mean, like horrible! This CVS handled a drug transfer for me, from a mom and pops pharmacy on the bottom floor of the doctor's office that is only open 9-5, M-Fr. Cvs managed to turn it around the same day and were super communicative during a fairly tricky procedure (lots of weird little things with my insurance.) They are timely, always answer their phones, sound confident and competent! I'm switching everything to them, even if it keeps I have to get out of my car and walk in. Good service trumps laziness in this case. read more

Avoid this CVS Tarzana at all costs. Go to the CVS Encino branch (16461 Ventura) minutes away. The pharmacist who administered the Covid shot on 4/21/22 at 4:40 pm is very rude, unprofessional, disrespectful, horrible attitude and does not understand why an immuno-compromised cancer patient wants to wait just outside of pharmacy door for a 20 minutes wait time until it is her turn. I took my immuno-compromised mother for her 4th Covid shot at the CVS located at 18441 Ventura Blvd, Tarzana, CA. We got to her appointment early they told us it will be 20 minutes. She stood just outside of the entrance door (due to being immuno-compromised) and I was waiting at waiting area both of us having our cellphones in our hand so I can call her to walk inside when they call her name. Exactly 5 minutes later (not the 20 minutes they told us) they called her name and I called her to walk inside. I explained to the Pharmacist that she is Immuno-compromised waiting outside the entrance door and she is walking back inside. The pharmacist was very unaccpeting, RUDE, disrespectful and complaining for those 15 seconds that my mother walked from entrance door to shot area. While she is administering the shot, she kept being super rude and complaining to my mother " I have been waiting a long time for you". These were her exact words. This is a pharmacist who has zero sympathy or respect for an immuno-compromised patient for the 15 seconds that it took her to walk from outside of door entrance door to shot area does. My mother was lost for words. She said she will never step in this pharmacy. We are used to Encino branch Pharmacists who are very caring and respectful. Today we learned not all CVS stores are the same. read more

Nice staff. Very helpful indeed. But honestly, every time I go into this place I hear... "Customer Assistance Needed at Family Planning..." If you're going to buy alcohol or whatever else, good place to go to. It's cheap and quick. But if you're planning on visiting the family planning isle... I promise everyone will know!! read more

CVS Pharmacy - Great helpful staff!! - Drugstores Near Me - Tarzana, California

II switched from Tarzana CVS to a new pharmacy several years ago due to their incompetence and disgraceful service. Unfortunately, I had to use CVS to fill a prescription today because it was off hours. They did not have the medicine but said it was available at the Encino CVS pharmacy. I was told "they would make the prescription available online" so it could be transferred to the Encino CVS pharmacy. 3 hours & 3 calls later to EACH pharmacy, they still do not have it filled. Tarzana CVS blames it on Encino CVS. Encino CVS blames it on Tarzana. By that time, my regular pharmacy was open. Tarzana CVS gave my pharmacist a hard time when he called to get the prescription transferred to him. I'm now waiting on a call back from my doctor so she can call my regular pharmacist to get it filled. This is not the first time something like this has happened in which my pharmacist had to call CVS on my behalf. Before switching, CVS had denied receiving prescription orders from my physicians, lost prescriptions, handed me the wrong prescription, and taken hours to fill a prescription they had on stock. There were many other issues that are too numerous to mention here. read more

Nothing worse than going to get your xanax refilled and being stuck standing in line with angry old rich Tarzana ladies who do nothing but bitch and moan while you watch the customer service people take their sweet time. This place is like "Falling Down" waiting to happen. Give me my damn xanax lady! read more

Still the worst pharmacy I've dealt with. I have seen multiple people in the pharmacy contend with all the same types of issues. Without further a do, let me start the list: (1) 15 - 20 minute hold times when calling in. (2) I've stood in line and listened to caller on hold message play relentlessly, with three pharmacy staff answering one question from one customer, multiple customers stood in line...and let's just say speed was not an option for this staff. (3) On three occasions pharmacy staff attempting givingv me someone else's meds. (4) I encountered rude behavior on several occassions. This should. E enough for the moment. Stand by...they w not attempted to do any better and it's been a while. read more

They have cleaned up their act, still look miserable and the auto refill is a toss up but overall customer service has improved

the most useless pharmacist consultant, she made me feel dumb for asking questions about my prescription.. you're there to help people.. if you don't like your job then quit read more

They have the best hair stuff here! :D I like their hair ties; they have a wide variety of them. I like how they have a good amount of travel sized products. I like coming here to see what's new. I haven't lately, and I should. I love this place for hair products. :) read more

Absolute worst pharmacy to go to. Patient care, consideration, and values are completely disregarded here. 1) They do not answer their phone calls. 2) They were out of stock on my flu medication, and did not contact me, or the doctor to address this. I went there earlier in the day and they just indicated my prescription is not ready yet. 3) They received my prescription by 11am. The medication (partial), was ready around 6pm. 4) They push you around through the lines, waiting no good reason, and without consideration for their patients. Do yourself a favor and support a local small business pharmacy who may actually care about your health and welfare. This is just a corporate enterprise who sees us as just a number. Highly disappointed. read more

this is my neighborhood CVS. This review isn't for the Pharmacy Department but for CVS Associate (OSCAR). This was by far the worst customer experience I have ever experienced. I was shopping for nail polishes and there was a rack with open nail polishes which I did open 2 bottles and tried the color on 2 fingers to see if I like the nail polish color and if the content is thick or shear and if it dry's fast. Those nail polishes cost $2.50 I liked the color but not the quality so I ended buying better nail polishes for total of $60+ dollars and I had a 30% off coupon. which I ended spending 48$+ on nail polishes. Oscar was so rude to me, he asked if I tried the nail polish and I told him yes I did and he told me to bring the nail polish that I tried and told me to buy it because I tried it on. I told him what is the point of me buying it if I don't like it and I will return it anyway. he said what I did was very rude to use something and not buy it. he saw all the nail polishes I bought for worth of 60$, I didn't come to play with nail colors just wanted to get good one for me to use. I explained to him that they are all open there and I didn't open a new color to try. I told him I am sorry but you shouldn't be talking to me in such a rude manner, he called me rude and was raising his voice at me as if I stole from him. I told him I am the customer and he shouldn't be talking to me like this. I called CVS and complained to the manager on how I was treated. I spent over 300-400 a month here and will not be coming to this store again I have been with CVS since they bought saveon, I am switching to Rite Aid hopefully they will treat me better and talk to me like an adult. OSCAR was raising his voice in front of other customers which I felt very uncomfortable and shameful. read more

Worst pharmacy service. They don't even acknowledge you. And I had to come back 3 times because they never filled my prescription on time. read more

The worse customer service that I see in my whole life! I went to take my really important medication that I'm taking every month then the lady in front she start showing me attitude without any reason! And she start talking shit about my dr! And I asked her what's wrong why I couldn't take my medication she didn't give me any answer she just said I'm not giving you the medication I should call to your dr! But my dr was already sent my medication by the fax for pharmacy!alot of headache! For what? For my monthly medication? That's really funny and nasty She talk to me so rude I'm really sorry for this place and this customer service read more

Poor service. I was looking to get three holiday cards and I found okay ones here's for $5 each I asked the guy at the register "David" if my boss doesn't like them can I return them? I was told by David that his boss doesn't like returns and if I got the cards I'm stuck with them and I'm out $15. I asked if he was serious and he said yes pretty much I walked out....save your self time and go to Walgreens or Rite Aid read more

Ok this cvs is pretty big, clean and awesome.... I really wish they had more staff and the people didn't cut u off in lines and stuff but besides that this store is pretty impressive read more

This place is ok if you can't find a rite aid. I personally try to avoid this and any CVS as they closed my favorite Barnes and Nobles. The service isn't really there and you would think that being in a ritzy neighborhood the service would be better... I have to say I've experienced better. read more

Avoid coming here at all costs! Even if you have to drive another couple of miles to utilize another store, do yourself a favor and make the extra commute. The staff couldn't be ruder if they tried. I had called in a prescription and they said they would have it ready within the hour and would even text me when it was done. 60+ minutes later, I called just to check in since I was going to be driving by the area, and the most antagonistic associate picked up the phone. She was very short with me and said it would be another hour before she quickly hung up without even a goodbye; much less a pleasant "Is there anything else I can help you with?" 30 seconds later, a text popped up saying my prescription WAS in fact ready. I thought the conflicting information was strange, but decided to just be glad for the news. When I arrived, they didn't have my prescription ready at all and I had to wait another 15 minutes while they put my stuff together. I usually try not to buy into the negative reviews of an establishment too much since each person's individual experiences can differ, but I think in this case, they deserve every disparaging comment. This is not the way you treat customers, especially when dealing with people's health. read more

Worst place! , people at the pharmacy are so unhelpful, I have been for an hour here and have not received my prescription, I'm switching to Walgreens. read more

Liat, and her staff, is the only reason that my family continues to frequent CVS Tarzana. Liat is my go-to person for all pharmaceutical and drug inquiries. She is smart and intelligent and concerned and just a great lady. Having been in retail and other related businesses, I know how tough it is to handle all "kinds," but she handles everyone with love and care and a deep concern for the health of all of her customers. As you can see, my wife and I are very fond of her and hope that she will remain at that store as their brilliant pharmacy manager..!!!! read more

This review is only for the pharmacy. To be more particular, it is with my interaction with Andrea, the pharmacy technician that provided the best drug dropping off and picking up experience ever. She was patient- extremely informative and helped me save hundreds of dollars with her tips and advice on my meds for lasik eye surgery. Although there was a long line behind me that only formed when I got to the front, she still took her time to look for the best generic brand options and resources so that my eyes would properly heal. THANKS AGAIN ANDREA! read more

I hate shopping here... For some reason I can never find what I need.. Some kind of a bad vvbe in this location.. LOL.... (Cuz normally I like CVS...) Customer Service? Uhh... Non Existant... I don't normally ask for help, but I get so frustrated at this location that when I did it always seemed like a hassle... I do try to avoid this location.. But this is the closest CVS/ Target in my area/ in my way.... read more

They have a lot of parking space outside but it's always so packed! Their line for the register is crazy long.