This CVS has serious management and customer service issues. The store often feels disorganized,…read morestressful, and poorly led. Customer service suffers because the environment seems tense and badly managed. Instead of creating a helpful and professional atmosphere, management comes across as rude, dismissive, and unhelpful. It makes the whole store experience frustrating and uncomfortable. A place like CVS should be clean, organized, and welcoming, but this location reflects poor leadership and bad service.

This is the most disorganized poorly run Pharmacy in Delaware. Avoid at all costs. They are…read moreunqualified, poorly trained, moderately trained to manage customers. Systems are constantly wrong. They claim a prescription is filled and when you get here you will wait for it to actually be filled. The desk personnel are poorly trained and difficult to work with. While I was waiting I listened to three other customers walk away frustrated and in disbelief of their experience. Avoid, avoid, avoid!!!!

Best grocery & more store around. It's clean, they have lots of fresh veggies & fruit. Friendly…read morehelpful staff.

Great grocery store and meat counter BUT the ABSOLUTE WORST deli dept I've ever seen! May can't go…read moreany slower, and never enough people serving all the folks waiting!

Helped me get an emergency CPAP mask while on vacation. Very professional business. Helpful and…read morefriendly. Lifesaver. Totally worth the drive from OC, MD. Thank you!

I was VERY impressed with the customer service, personability of the employee helping me out, and…read morethe home town feel of Apple Discount Drugs offers. They really do have discounted prices compared to the other area big, corporate drug stores. I will continue to make this my go to drug store from now on.

The staff has been nice everytime I've been in there. More than once the pharmacist on duty made it…read morea point to call out to me to see if I needed assistance - and I wasn't there for scrips. Must the lost & confused look that always seems to be plastered on my face. Lol To the whiny, self-important, entitled reviewers below. Reach down and pull on your big girl panties and shut up. 1. Pharmacists are not customer service reps. They are highly skilled medical professionals with a job that if done incorrectly could cost lives. So no. They should not take a break from filling their long list of orders (phone, online, in-person, drive thru) to go ring you out at the register, because you're so special - in your own eyes. Melissa K., I doubt you were ever a pharmacy tech, sunshine. Or if so, it's obvious why they canned your dumb arse. Do you bitch at your doctor when you have to wait longer for an appointment? 2. So what if a cashier is helping another customer, delaying you a bit. You just proved you're a lot higher maintenance , biotch Do you people hear yourselves? I'm embarrassed for you.

Customer service. Store needs more help at pharmacy counter. Prescriptions are never ready when…read morepromised. In most cases it not a problem but when you waiting an important med it matters.

always out of medication you wait weeks for them to refill . constant text meassages that never…read moretell you anything. very poorly staffed offer no weekend hours. speak to them about your concerns and they could careless.

Used the app to pay ahead for my rx- convenient right!?…read more Nope. Paid ahead. And paid again when I picked up (unbeknownst to me) I watched it as a pending charge thinking that it may not go through. Well it posted. I called the store. I was told to call back and ask for the manager in 3 days. I did just that. She seemed convinced that I didn't know what I was talking about. Man-splained what a pending vs posted charge meant on my checking account. told me that I needed to bring in my bank statement to show the $10 charge twice. No thank you. I've already worked too hard for your mistake. I brought my phone which showed both charges posted. Once on the day I paid and once on the day I picked it up. About 4 days apart. The receipt even said rx# and it matched! I just wasn't excited that I was being made to feel like I was the inconvenience to her or the store. I had to drive back to the store for $10. She ended up handing me cash and keeping the receipt. Shew. Never using the pay ahead option again.

I forgot two of my medications while down in Ocean City... I had to pay for one out of pocket…read more(because it was my fault), but the other one had no refills remaining. Pharmacist Beth patiently tried out a few pharmacy discount plans I have to help me determine the most affordable one, and she even went to check to see if there were travel packs of Benadryl for me. She was super helpful and nice.

With all these other 'corporate' pharmacies, this is DEFINITELY the best LOCAL FAB pharmacy!! I…read moreget a call within a day saying 'dr. called in prescription and it's ready to pickup. The deliver at NO CHARGE, not that I needed it. Prices are VERY competitive.

Recently switched to Sussex from Rite Aid due to my insurance no longer considers Rite Aid as a…read morepreferred pharmacy. I started with my new insurance as of January 1, 2021 and it's now Feb, 3. The transfer was anything but smooth. COnfusion in prescriptions and the number of refills left drove me crazy. Getting refills is a whole different problem. It's taken 5 days in some cases to get a script filled. Sometimes they call and let you know it's ready and other times they don't, you have to follow up. I've dealt with several other pharmacies they all have their quirks, but Sussex has to be the worst one I have ever dealt with in my life. If you have a choice of pharmacies it's advisable to avoid this one.

I'm not one to really leave a review but the old lady at the pharmacy is horribly rude and do not…read morecare about the customers requests whatsoever. Anytime i go for my prescription she ALWAYS comes up with some sort of issue that can easily be resolved, most of the time it is very simple and she wastes my time. This lady as well needs to be retrained in customer service. Save the time and frustration and just go to a different rite aid!

This location of Rite Aid is clean and generally organized. The $1 clearance aisle is a quick way…read moreto get paper goods and snacks. The selection of cold drinks is very good. My issue is the checkout, one cashier that I have dealt with a few times. She is an older woman named Rachel that feels the need to comment on most every item purchased and then talks you thru the checkout process. Wait for total, oh you saved Xxx, swipe your card etc. Today I waited for the total and started to insert my chip credit card. She said is that debit and I said its Credit with a chip. She grabbed my card and held it, then started to swipe it. I said it is a chip card. She snapped there is no chip! I showed it to her and inserted it in. Transaction processed and she just shoved my receipt in the bag and said HELLO?? to the guy behind me. He said how are you and she let out a big sigh and said she was tired of difficult customers. I grabbed my bag and said she needed to be retrained in customer service. I called the store from my car and got the name of the manager to complain. She is rude and her attitude needs adjustment.

One of our family members got sick on a visit here and we were able to find everything we needed…read morehere, including a COVID test. They were helpful and quick.

The service is great in the store has a very good selection in good value for the money. The…read moreservice is great compared to the large chain ph Pharmacies. I would highly recommend it.

Total self check out. No one to help you. Pharmacy only open…read moreminimal hours. And pharmacy closes at lunchtime. Who else in America gets an actual lunch HOUR anymore? CVS, which 30 years ago put a ton of mom and pops out of business saying they provided Convenience, Value and Service (CVS) is now a joke. Their prescriptions are more expensive than any other place. Their non-pharmacy items are more expensive than anywhere else. And now with total self check out there's no one to help you if you need something. Lately I've noticed some smaller, Privately owned pharmacies are opening up. My research is showing they will provide better service at reasonable prices for me so I'm done with CVS. Back to Mom and Pop drugstores !!!!

Great location, but a smaller size CVS than I'm used to…read more Not as many choices for things like nail polish and cosmetics, maybe because it's in a tourist area? The prices seemed higher than CVS's I'm used to, again, maybe because it's a tourist area and there aren't many options around. We were excited to satisfy a sweet tooth with clearance priced Easter candy, just wish some of the other items were priced more reasonably.