This CVS has serious management and customer service issues. The store often feels disorganized,…read morestressful, and poorly led. Customer service suffers because the environment seems tense and badly managed. Instead of creating a helpful and professional atmosphere, management comes across as rude, dismissive, and unhelpful. It makes the whole store experience frustrating and uncomfortable. A place like CVS should be clean, organized, and welcoming, but this location reflects poor leadership and bad service.

This is the most disorganized poorly run Pharmacy in Delaware. Avoid at all costs. They are…read moreunqualified, poorly trained, moderately trained to manage customers. Systems are constantly wrong. They claim a prescription is filled and when you get here you will wait for it to actually be filled. The desk personnel are poorly trained and difficult to work with. While I was waiting I listened to three other customers walk away frustrated and in disbelief of their experience. Avoid, avoid, avoid!!!!

With all these other 'corporate' pharmacies, this is DEFINITELY the best LOCAL FAB pharmacy!! I…read moreget a call within a day saying 'dr. called in prescription and it's ready to pickup. The deliver at NO CHARGE, not that I needed it. Prices are VERY competitive.

Recently switched to Sussex from Rite Aid due to my insurance no longer considers Rite Aid as a…read morepreferred pharmacy. I started with my new insurance as of January 1, 2021 and it's now Feb, 3. The transfer was anything but smooth. COnfusion in prescriptions and the number of refills left drove me crazy. Getting refills is a whole different problem. It's taken 5 days in some cases to get a script filled. Sometimes they call and let you know it's ready and other times they don't, you have to follow up. I've dealt with several other pharmacies they all have their quirks, but Sussex has to be the worst one I have ever dealt with in my life. If you have a choice of pharmacies it's advisable to avoid this one.

It's an absolute shame RiteAid is closing I. July of 2025!…read more The shelves are pretty much bare. The current Pharmacist and technicians there are wonderful! They are easy to talk to, understanding and they can order stuff CVS and Walgreens refuses to order or just won't order.

My experience at rite aid this evening went exactly as planned. I found everything I needed, which…read moremade my trip quick and easy. Not to mention the woman at the register this evening named Diana. She was very talkative and so friendly! She left me with a smile as I left the store. Will most definitely come here more often!

Best grocery & more store around. It's clean, they have lots of fresh veggies & fruit. Friendly…read morehelpful staff.

Great grocery store and meat counter BUT the ABSOLUTE WORST deli dept I've ever seen! May can't go…read moreany slower, and never enough people serving all the folks waiting!

I feel that this store is a vast improvement over the Food Lion that was in the same location. It's…read morealso easier to get around than the Giant across the street. I liked the fact that they had a dedicated gluten free section which is something that other area groceries like Harris Teeter don't have. It's also cool that they offer free ice cream as part of their rewards program. The customer service is great. The employees are approachable and super helpful if you have a question.

Friendly staff! Clean and reasonably priced. Great deli section. Thank you very much !!!read more

Total self check out. No one to help you. Pharmacy only open…read moreminimal hours. And pharmacy closes at lunchtime. Who else in America gets an actual lunch HOUR anymore? CVS, which 30 years ago put a ton of mom and pops out of business saying they provided Convenience, Value and Service (CVS) is now a joke. Their prescriptions are more expensive than any other place. Their non-pharmacy items are more expensive than anywhere else. And now with total self check out there's no one to help you if you need something. Lately I've noticed some smaller, Privately owned pharmacies are opening up. My research is showing they will provide better service at reasonable prices for me so I'm done with CVS. Back to Mom and Pop drugstores !!!!

Great location, but a smaller size CVS than I'm used to…read more Not as many choices for things like nail polish and cosmetics, maybe because it's in a tourist area? The prices seemed higher than CVS's I'm used to, again, maybe because it's a tourist area and there aren't many options around. We were excited to satisfy a sweet tooth with clearance priced Easter candy, just wish some of the other items were priced more reasonably.

Ran in to grab some meds for my sister. Super nice store and clean! We did self checkout and no one…read morehelped us but it was a quick easy stop! They had everything we were looking for!

The phone tree at this CVS is terrible! It will not transfer to a live person at the pharmacy!read more

If you are looking for a new pharmacy after Rite-Aid closed, do not switch to CVS! If you don't…read morehave a history with them & don't have insurance that covers prescriptions, they won't fill your script!!! Of course, they don't tell your provider when they call in the script. Don't care about inconveniencing patients who need their medication. It is Friday & if your provider is closed for the weekend then you go without your necessary medications!!!!! No way to run a business.

Y'all, when this migraine hit, I was incapacitated. I did not want to get out of bed for anything…read more The only thing I brought with me, ibuprofen, was not cutting it. I waited for the pain to dull and found myself in my vehicle and on the road for some type of solution. Quick search showed that CVS was nearby and I headed in that direction as fast as I could. I will say this is not the best CVS I have been to, but for what I was here, it served its purpose. The parking lot was atrocious. It was like one of those brain teaser puzzles to figure out not only where to park, but how to make your way through without taking out another car. Inside is a bit disorienting. The aisles were set up weird. I somehow made my way to the pain reliever section. Probably looking like a hot mess because I look like I'm in shambles with my sunglasses and whatever it was I threw on. Found my Aleve and headed to the coolers to grab a drink to wash this down with. I believe I used the self checkouts. The state I was in would not have served anyone right so the self checkouts was where it was at for me. Another no plastic bag situation but since I was only getting two items I didn't need one. Made my way back out of this place and prayed to whomever that CVS may have just saved the day.