One of the few positives of pandemic times was that parking in San Francisco was much easier. My…read moredentist was closed for a while, but when she finally opened back up, I still wasn't taking Muni regularly again, and many of the lines were still suspended, including the one I usually took to the dentist. So I started driving. It was still more difficult than it needed to be to find parking, which means that in normal times, it must be nigh impossible. In any case, I think I drove to the dentist three or four times before braving the bus back, and sometimes I had to park all the way in Japantown. (My dentist's office is off of Van Ness.) Walking from my car to my appointment, I was very aware of this place's hidden (protected?) little parking lot, so I made sure to stop by after having my teeth cleaned. It did, indeed, have a little parking lot, but it was designed very poorly and could require lots of backing up and turning and backing up again. This poor Walgreens. I don't care about the corporation itself, but its workers had to deal with a lot. On the three occasions I came (one of them totally unrelated to my dentist visit), they were always either shooing shoplifters out or trying to explain why the photo counter was closed or calling the police to deal with unruly and/or insane people loitering in the aisles. They really tried to make a go of it; they did. The employees, not the corporation. Again, I don't care about the corporation, but these people either valued their jobs or believed in putting in a hard day's work or both, because they just tried so hard to do things the right way. They didn't allow line-cutters to intimidate or sweet-talk them, and they didn't suffer fools--or at least they tried their darndest not to suffer fools. The cooler always seemed to be running out of diet soda, which is my main complaint. And yes, you can bet I seriously considered parking in the lot, buying something from the store, and then going to the dentist, but I'm pretty sure they would have towed me. Now that it's gone, I guess we'll never know.

Friendly and informed people working there. Well organized, the Fed Ex drop off was smooth, access…read moreto locked meds was swift and helpful. Clean and well stocked.

I came here yesterday and encountered very helpful staff and kind pharmacist. The store was clean,…read moreorganized and I was able to find what I was looking for.

Was denied my antibiotic prescription unless I was able to pay in cash. After making multiple…read moreefforts, I left without my medication, is this not 2025?

I went here at 4pm on a Friday after noon after work. There was no line and the worker behind the…read morecounter was polite, helpful and friendly. I asked several questions on my multiple medications and she took the time to explain what I could do to try to get a discount on an expensive item I could not afford to pick up. Usually I don't go in person. Usually I have my medications delivered to me because of the long lines. But this one time it was perfect. Usually delivery service is awesome. Never had a problem with that.

Absolute TRASH customer service from Gheraldine…read more Came in looking for some first aid, and Gheraldine acted annoyed that someone asked her for assistance. Immediately dismissed the notion that they carried the item I was looking for(even though they did). Vaguely pointed at the aisle in question and said "it's somewhere in there"..... Luckily, Dolores from the front desk was nice enough to help me find what I was looking for. If I was a manager here, I would be disappointed to learn how Gheraldine interacts with folks in the community.

I really like this location. They always have my medications and deliver them on time. Whenever…read morethere's an issue, they call right away and communicate it clearly. I never run out of my meds, and I'm on medications that I can't abruptly stop, so I really appreciate their reliability. The app can be glitchy at times but I'm glad the pharmacists are always reachable.

Go to pick up rx...cashier says it will be a 20 min wait. i…read morewait 25 minutes..and ask how much longer it will be. she says we have to wait for a "timed safe" to open. me: "how long is that going to take?" Cashier, " it will open in about 5 minutes, but then we need 20 minutes to fill the medication." Thanks for wasting my time.

It's a shame that so many items here are under lock and key. I came in for eye drops ($12) and had…read moreto get someone to help me. There was a service button, but it appeared someone sold it! Five stars for the ever so helpful Filipina mama-san that assisted me!

I would give these shitheads at the pharmacy a 0 if I could. This is the third time they've delayed…read morefilling my meds by over 24 hours, the longest was nearly a week. If you need your medication pass on these numb nuts.

I just had my prescription filled at CVS on Hyde Street. The pharmacy staff member at the cash…read moreregister was very calm and patient with everyone even though the line started to get long during the lunch hour. She was really pleasant to deal with (every time). The pharmacist was good about speaking with me about generic versus brand name for my medication. Very patient! The heeded my preference for the brand name and filled the order promptly when my original prescription slip had stated brand or generic. This CVS Pharmacy is outstanding! The prescription steps were clear. I called in for refill. CVS texted me when my refill was ready for pick up. I went to the pharmacy cashier with the QR code then got my medication. Doing this job day-in-day out and dealing with impatient people on medication situations (refills, orders that not have been transmitted by doctors, insurance coverage of meds or not): the pharmacists and staff deserve a medal! With some stores closing down, we need this CVS in the neighborhood. Let's be nicer to staff, be patient and grateful they are here.

I called to speak to the pharmacy to ask when I could pick up a prescription for my daughter. The…read morevirtual assistant kept asking for my date of birth to connect me to the pharmacy. I gave it my daughter's date of birth and the virtual assistant said that date was not connected with the number I was calling from! WTH? It kept saying my account had to be verified to connect me to the pharmacy! I could not get through to the pharmacy so will have to drive all the way there. My daughter is on vacation so she asked me to pick up her prescription but I can't even get connected to the pharmacy by telephone. So ridiculous!!

This used to be a decent store but over the past few years it has steadily declined. I get why,…read moreeverything is locked up (including some food and beverages), but the problem is, no one who works here gives an actual crap. You can hit the "help" button a hundred times and be really lucky if someone actually comes to help. I stay in this area a lot of have walked out a few times empty handed because no one will assist you. I'm pretty sure this place will cease to exist much longer.

Accessibility: good. They have multiple floors here, but there is an elevator and stairs. Well-lit…read moreinside. Experience: Expensive and almost everything is locked in cases so you have to press a button and wait for a staff member to come unlock the case for you. They also don't have a restroom for customers, and no pharmacy.

Easy in and out for some care items. TIP: many items are under lock and key. You must ask for help.read more

A+++ location in downtown San Francisco. I stopped by for a quick Celsius and was lucky that it was…read moreSaturday and they were open! They are closed on Sunday. Staff was friendly and I was out in a jiffy. Another patron was getting their picture taken for a passport.

I never thought I'd write a 5 star review for a pharmacy, but this one deserves it. First, there…read moreare never more than 3 people in line. Also, I don't use insurance (I use goodRx), which means it's just a note on my file that the pharmacist has to check before filling my prescription. My old pharmacy Walgreen's, I can 100000% guarantee that they would NEVER get this right. This CVS **always** gets it right. They affirmatively offered 3 month refills without me asking. The staff is polite and helpful.

Nope....We were passing by and I was looking for travel size lotions and hair products. I saw none…read moreof those. And what I did see in larger size products, confirmed that I am not buying anything here that I can't buy in Costco or Amazon for a third of the price. EVERYTHING IS LOCKED UP. Okay, I get it. Theft. But that doesn't mean that I dont like being able to touch and compare products without the hassle of calling for someone. The store is clean, fairly well organized but still not organized in a way that I can quickly find what I am looking for. I never did find travel size products but I didn't ask either. I have pretty much crossed all the CVS stores in any city, off my list.

Staff is very friendly. Great place to shop and pick up prescriptions. Never a long line. Easy…read morecheck out and rewards program too. Flu shots in a few minutes. Pharmacists are very knowledgeable and sincere.

DO NOT USE! My prescription is stuck at the pharmacy; they…read morerequire FORTY-EIGHT hours to give it to another pharmacy. Worse yet, they simply ignore the requests. They are charging more than $500 more than Costco, and are simply sitting on the prescription. My mistake was sending the prescription to them in the first place. Just don't use them.