It's clear that this place needs improvement. But it's hard to do that when they are consistently understaffed. I feel horrible for the staff because they are overworked, they are juggling a huge location, and none of the customers here are ever satisfied. I usually come here on Sundays in the morning. It's usually filled with about 10 customers and be maybe two staff members. I'm not sure what the crowds are like on Saturday night but it always seems like they ran through the store. Products aren't always stocked. Things are generally placed all over the place. So finding the things you need is somewhat of a hunt but generally always in the same area that it is supposed to be. So naturally that brings some frustration but the store is huge and spacious that they have a lot of alternatives to keep you happy. You'll also find some very niche items like firewood, knee braces, elder care supplies, at home testing kits and more. Lastly parking is fantastic. They have a lot which they share with a couple of side businesses. read more

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Convenient location, decent prices, and they usually have what I need. Only thing is, can be kinda crowded. 3.5/5 stars - would use again, but might hit Walgreens if I'm in a rush. read more

CVS Pharmacy - Drugstores Near Me - SAN DIEGO, California

The staff here is consistently excellent. I come here to refill my soda stream cartridges and they go out of their way to find the one I need when it's not on the shelf. Then they give me whatever discounts are available and they just have that helpful vibe. The customer service is amazing here and I will Continue to patronize this local OB CVS for their excellence!! Shout out to cashier Jonathan this time. Way to be excellent!!! read more

Pharmacy is slow to refill prescriptions and have made frequent mistakes. They continued to fill medications that have been discontinued by my doctor for months. Some of the employees are friendly and attentive, but you can hear other employees behind the counter openly badmouthing customers. Very unprofessional environment. read more

*** BEWARE: THIS PHARMACY MESSES UP PRESCRIPTIONS *** my doctor prescribed me a medication and at first, I got a text message from CVS saying they were out and I would need to wait for them to get it in. This seems normal and it does happen sometimes, but it took days to get a very basic med. then I proceeded to get text messages when it came in for about four days and I waited because there was a second prescription that I wanted to pick up at the same time. The text messages were incessant and they said that the prescription would be available until 11/11. I went in today, November 1, and they did not have the prescription. Further, they have my home address, incorrect, even though dozens of orders at this point have been placed by providers for my current address. Just don't go here. They didn't even feel bad that they didn't have it. No explanation either. read more

Pharmacy closes at "lunch". When they re-open there were 9 people waiting for service. One person waits on them all one at a time while 2 others ignore the line staring at their computer screens. One of them could have easily come over to help but didn't. Typical bad business. ++++++ read more

SCAM ALERT - DO NOT BUY GIFT CARDS FROM CVS! CVS knowingly stocks gift cards that are compromised by scammers. I bought $250 in gift cards at this location, only to find out they were fraudulent and unusable. CVS took my money, charged my card, and then refused to refund me - even with my receipt and proof of purchase. The store manager even admitted this is a KNOWN ISSUE and that other customers have been scammed, yet they still refuse to secure their gift card section or take action. CVS is complicit in this scam by continuing to sell compromised cards while hiding behind the card issuer. They will not help you. They will not refund you. They will let you lose your money. I'm moving my pharmacy and all purchases elsewhere. If you shop here, NEVER buy their gift cards unless you want to burn your money. read more

This pharmacy is run by monkeys. No one knows how to do their job and the line builds up. They don't know how to confirm insurance policies and had the audacity to tell me I was "kicked off" my employer paid health insurance I've had for over a decade and couldn't get a med filled. AVOID THIS PHARMACY AT ALL COSTS. read more

It's a great location and have everything I need. The pharmacy staff is great. Especially Nick . The are super responsive and I highly recommend ! read more

If I could give this location zero stars I would. The pharmacy is a joke. For the past 6 months they have been late on refilling my medication (that I can NOT AFFORD TO NOT HAVE). They say they are ordering it. It still doesn't come in. My symptoms start to become unbearable. They offer no substitute of any other brand that is suitable. They send me to another location that had an error in the system so they also don't have it. In order to prevent this I ask the pharmacy to call the other location to ensure I don't go through the same thing. I wait about 20 minutes and she's telling me the locations not answering. After I told her I was told my medication would be coming in this Monday and it didn't. I was asked why I wasn't contacted and she said it's not our job to contact you. You should have called us....but they don't answer the phone!!' Quite ironic and terrible customer service if the pharmacist can't even get a hold of each other!!! I transferred all of my prescriptions to Rite aid. I walked in...they were super helpful!! And while they didn't have my brand they offered an alternative and filled it same day!!! I will now be boycotting this CVS in all capacities. Customer lost read more

Large store with self checkout stations with a hometown feel. I guess the OB vibe oozes into chains as well. read more

CVS Pharmacy - Good size and small town feel - Drugstores Near Me - SAN DIEGO, California

Typical CVS store, I mean who would come here and buy anything else besides prescriptions drugs and maybe beauty products, but yes they do sell a little bit of everything, not a lot comparing to bigger size CVS locations, their ice cream fridge is small and very limited on brand, they have nothing at toys, they do have a larger liquors section, I guess people live here just love to drink and party, well that's OB for you, anyway the parking also not free, only 45 minutes due to their location near the beach, people will try to take advantage of their parking lot, that makes sense, other than that you can always spend less than 45 minutes to get in, maybe not to pick up your medications, or it will be $10/hr read more

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The pharmacy does not return calls and does not let you reach a person. It requires you to leave a voicemail where it states that it will give you a return call within an hour, but I've called four times about my insulin pen needles and I'm completely out and this pharmacy makes me feel so unsafe, I am so confused why no one is returning my calls read more

This place is trash. Most of their beverages are out of stock. On top of that they take forever to fill prescriptions and you can barely understand the dude that works behind the counter at the pharmacy because he whispers like you're in church. The only thing worse than "fry voice" is this sh!t! read more

CVS Pharmacy - Trash - Drugstores Near Me - SAN DIEGO, California

Absolute joke of a store. Why are you even open? Trying to find an employee and get help with checkout is like going on a quest into the seven layers of commercial hell. God forbid the auto checkout doesn't understand that you're trying to make a purchase, you'll be hearing "please wait, an employee is on their way" repeat like a broken record till the cows come home. They may employ one single person. If that person happens to be doing anything remotely resembling a task, chances are low they'll stop to help you with anything else. This is the opposite of how a business should be run, and a shining example to why Ocean Beach generally turns its back on large corporations. Please close up and let a local business replace you, employing local staff who will actually provide passable customer service. read more

The pharmacy hours are incorrect here. The very limited hours are illusive are should be correct so that I can pick up my meds

Employee Brandon was really rude when I asked a question. He was basically judging me like I'm on of the homeless people. It's so sad that people will act like that read more

They had a BOGO deal on Arm and Hammer deodorant. The cashier was friendly and helped me get the promo applied. Huge parking lot. Convenient place for essentials. read more

Talked to a "pharmacist" on the phone who was pretty hostile when I inquired about access to Paxlovid Covid treatment. Older pompous sounding guy. Extremely obnoxious tone while clearly not understanding FDA policy. I wouldn't trust the guy to put chips on a shelf let alone prescribe meds. read more

CVS Pharmacy - Drugstores Near Me - SAN DIEGO, California

Great CVS! Excellent service and quick checkout :) found everything I needed without delay

+ Giant parking lot that doubles as paid long-term parking HOWEVER it is free for CVS patrons, up to an hour. + Large and spacious store. + Friendly and helpful employees! I couldn't find castor oil (it is supposed to be great for your hair!) and one of the women stocking the shelves walked around with me for a very long time, checking multiple sections until we found it. Thanks for the top notch service!! read more

Excellent staff. Excellent website, easy to navigate. No wait at the pharmacy and dog friendly!

This is the worst pharmacy I have ever gone to. The pharmacist and the rest of their staff look unhappy and as if they are being tortured to work there even though pharmacists make over 100 K a year. I came in with my prescription, the rude asian American pharmacist (wish I knew his name) mentioned it will be 30 minutes. I walked around OB, got a coffee and came back 40 min later to hear from a tech that the pharmacist went on his lunch break and hasn't even completed the prescription. If you are going to lunch then why in the world would you tell me 30 minutes??? On top of that, their unorganized staff only saw one of my prescriptions, and lost the more urgent medication for me "lying that they only received one order". But somehow they send me a text that my prescription magically appeared the next day. Try to avoid this location at all costs! read more

Avoid this if possible! Went in for a passport photo for my baby and they just keep me waiting. I waited patiently because the line was pretty long. After 20 minutes and once they told me there were only two of them and they would help me when they could (for the second time) I knew no one was ever going to help me! I mean if they were going to assist me once there was no line, we'll that was never going to happen. At the end I had to go home and I couldn't even try other places because baby fell asleep. Very frustrating!! read more

Best pharmacy in OB. There is ample parking outside this location and the staff inside are great. Yasmin and Stephanie are highly knowledgeable pharmacists and some of the friendliest people you will meet. I highly recommend filling your prescriptions here! read more

CVS Pharmacy - Drugstores Near Me - SAN DIEGO, California

Up! Up with people! You meet 'em wherever you go Up! Up with People! They're the best kind of folks we know. If more people were for people All people everywhere There'd be a lot less people to worry about And a lot more people who care. I usually hate walking into a CVS. I was always more a Longs Drugs or Walgreens kinda guy to begin with. In most CVS pharmacies that I've reluctantly (usually) walked into - I might have heard a "hi" as I walked into the store but that's about it. Not this location. This one is special. The first time we walked in here everyone greeted us. I mean every employee said at least "hi" if not offering to help us with what we were looking for. And when we did have questions the employees were very helpful - even far above and beyond. At first I was almost kind of creeped out by the level of friendliness this place had - like maybe it was part of a weird cult where they all drank the magic kool aid that made them super shiny happy people. But I've been there again a few times since and find it pretty cool that there is such an uplifting environment here. Not sure if it's corporate policy decided back at CVS HQ that all employees need to put out this level of friendliness and positive energy or not. I figure if that IS the case then when the memos went out to all employees - most locations just got the policy handed out to each employee on a little sticky note whereas these folks here each got the giant full-sized wall posters. The store itself - pretty much has all the usual CVS pharmacy suspects but they also have a number of OB related t-shirts and touristy knick-knacks perfect for the out of town friends that want something OB related to bring back home. This store has an unusually huge parking lot (for this part of town I mean) that also offers paid parking for five bucks an hour. Yeah - pricey but I usually hoof it over here anyway. Right on the corner of Santa Monica and Cable streets. I think next time I'm really feeling down in the dumps I'll hit this place FIRST for a candy bar or whatever and hope some of that cheer rubs off on me instead of heading straight for the bars on Newport. read more

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Go to another CVS. Go to rite aid up the road. Whatever you do, don't shop here. The staff is unbelievably rude and after 2 incidents, 1 being a violation of privacy rights during the pandemic that went unresolved I would rather drive to Point Loma than set foot in this store again. read more

CVS Ocean Beach has been so professional and knowledgeable. Each encounter has helped me no matter which pharmacist it was. Nick is outstnding, professional and goes the extra mile to use his experience and knowledge. My wife and I really appreciate this pharmacy. read more

I moved back to ocean beach in April and have frequented this cvs on a regular basis for shopping needs and for all my prescriptions. That all ended as of today. Cvs is too cheap to hire a security guard and apparently now expects their employees to take on the role despite being severely understaffed as it is. I was acosted and harassed while shopping and when I stood up for myself was offered nothing even close to an apology or even an acknowledgement of wrong doing. I will now get my prescriptions at rite aid and shop elsewhere read more

Just came in for a few travel items for a trip I'm taking tomorrow. Stephanie helped me at the register! Thanks girl you're awesome! I'm sorry you had to deal with that guy who wasn't wearing a mask. Before Covid I used to bring my pup in and they would give her dog treats. It's nice having this Cvs so close to home! read more

dude answering the phone currently should probably work on being more knowledgeable and less rude. don't hang up on people & know ur job :)

I don't have many prescriptions but somehow two of the pharmacists know my full name, I appreciate that. When I have urgently needed a script they do what they can to help, and are thorough in counseling if it's a new script. If you need to call the pharmacy there is sometimes a bit of a wait but I partially attribute this to the fact that the nearby RiteAid is an absolute disaster, so I'm happy to wait on their service. Store is clean, staff is friendly, and dogs are allowed. read more

HALLELUJAH! No more waiting in line at you-know-who. Nice & shiny, employees are helpful if not green. Looking forward to seeing how CVS lives up to its promises to the Ocean Beach community. and to all you whiners: No, it's not a grocery store or a bowling alley but it's absolutely better than nothing at all! read more

Poor CVS employees have to put up with snobby Obecians, like myself, who love to turn our noses up to big businesses. And, yes, we're putting our money into corporate pockets that are already bursting, but, hey! If CVS is going to move in and try to be good for the neighborhood, these employees are totally doing it: - They left the character of the building intact: weird mural on the wall on Santa Monica Ave and kept the huge windows! It's actually pretty nice looking and CLEAN inside! - Most of the employees are genuinely nice. And unlike Rite Aid close by, when there are a few people in line, they actually put in effort to call up another cashier to help out. - They have deals on some things and a point system if you shop there enough to keep your business. - Parking is free while you're there (to the person who wrote the review above - if you are just going in, I don't think you have to check in at the meter thing, I think you just park and go right in; it's a separate company than Rite Aid which is probably why the employees didn't know). Best of all: I bought a 12 pack of beer there. We drank 4 of them (it was a variety pack - had to try each one!) and each one was bad. I've never done this, and was kind of embarrassed, but after spending $20 on a good beer (Stone!), I didn't want to just throw it away. I brought the rest of the beer back in and we found that some were expired and others were expiring soon. I didn't keep the receipt, but they STILL gave me a gift card without any grief (and would have just given me credit back with a receipt). I paid CASH, drank 4 of the beers, and they STILL took responsibility since we found some expired. Then later as I was shopping, Carol (a manager I think) found me in the store and offered me ANOTHER gift at the same value of the beer because she recognized that I was in the store often. This was totally above an beyond - not what I would expect from a large company! There are good people even in corporate stores, and this CVS has a few. They have my business! read more

Tru is always so nice here so I had to write a review. Best customer service ever!! I come in here all the time and she's never in a bad mood. I'm also always helped here whenever I come in by the other staff too. Great CVS! read more

This new CVS pharmacy has a few kinks it still needs to work out. For example, the parking situation. The lot is paid parking, but you get one hour free if you shop at CVS. However when you put your stall number in the machine, there's no option for one hour free at CVS AND it's prepay. When I asked an employee inside she wasn't sure how it works either. Secondly, more often than not the employee (although very enthusiastic to help me) didn't know where stuff was. I've asked something as simple as a thermometer to something as complicated as dermal gloves. I still have no idea where the simple thermometers are located, only the child ones. And for the gloves, they got me to the right aisle, but then told me they didn't have it when it was right in front of us, just in a different box than the picture I showed them. Lastly, I've been disappointed in the pharmacy. One pharmacist wasn't familiar with their computer system and accidentally froze my insurance account because she picked the wrong insurance on her computer. It took me 2 hours to get my prescription in because I had to wait on the phone to get my insurance account unflagged. They have great intentions, but still a lot to learn. This is still my go to drugstore, and I'll update the review when I see improvement. read more

I used to go to the target pharmacy but target switched to cvs. this location is really close to my house and very convenient. When I switched my prescriptions over to this location, there were some issues but they were promptly resolved and the pharmacist was extremely apologetic and helpful. I think he even called me twice after I left for updates on the medications! I recently stopped by to pick a medication up and the pharmacist was so helpful. I was having some other issues (hives) and she was very informative with suggesting otc medications for it. She really took the time to explain things and was genuinely interested in my well being. I also stop by here a lot to grab small grocery items and other necessities and the staff is always really nice. **update** came back with empty bottle because it was my only option--it being the weekend and no way to get my prescription. They told me my dr denied it (she just didn't accept it yet--very different) and they couldn't give it to me. So here I am, two days without vital medicine to my health. Awesome. read more

Pharmacy there has the worst customer service I have ever dealt with do not go to the pharmacy... Some of the front desk people are nice and there's the couple there are so rude I live down the street and had been going there for 5 years and I refuse to go there any more read more

I am extremely disgusted with this pharmacy. I call to refill a prescription and am told by Veronica that it expired on 8/20/16. I explained I was having an asthma emergency and need an inhaler. Instead of being helpful, Veronica continued explaining how illegal it was to fill this prescription. I asked if they could contact my Dr.'s office for a second time, she rudely replies, " like I told you before, I already faxed it over to your Dr." I then asked for the pharmacists name. She said Katie. I asked her for a last name, she placed me on hold. While I was waiting for Veronica to get me Katie the pharmacists last name, she hung up on me. When I called back, I asked for both names. She said Katie would not give me her last name and I need to call her back in 30 minutes when she's back from her lunch if I want it. I re-stated what she told me and she said that was correct, if I want her last name, I have to call back. Unprofessional. It actually calmed my asthma symptoms down. Veronica got me worked up. She and Katie are extremely unprofessional in my opinion. read more

This review is really only for the pharmacy section, as I did not talk to anyone at the front registers or any other employees. But, Nick from the pharmacy was super helpful today with my prescription and very kind. This is not the experience I have usually had with CVS in the past... so thank you to him specifically for doing a great job! read more