It's gotta be tough working at a place like CVS, especially in a location with a lot of foot traffic. I tend to avoid going to CVS, but I like this location primarily because the staff are friendly. They also have a pharmacy, and since the bankruptcy of Rite Aid, there are ten-people-deep lines to pick up medication. They do have three self-checkout lines, but the machines are really finicky and freeze up frequently. There is a large parking lot because it is located in a strip mall, but it is always busy. The best time I have found to go is around 7:00 to 8:00 AM. read more

This is regarding getting a Covid vaccine booster at the pharmacy on Saturday 09/19/2026. My husband and I arrived 15 minutes before our 10am appointment and even though we were next in line in the "vaccination appointment" window, the vet tech ignored us and checked in a woman who walked up to the Rx drop off window and proceeded to sign her up for a walk up vaccine appointment. Once the vet tech apparently checked us in, about 20-30 minutes later our last name was called. We asked which one of us she wanted to see first and she informed us that my husband had been checked in and insurance verified however I had been marked as not checked in, because my insurance had not been linked. She offered to let them know and then proceeded to help other patients. Not knowing how long she was going to take before letting them know, I got back in line to resolve the issue. Spoke to the head pharmacist who verified I had not been checked in, to which the previous vet tech just looked and mumbled "oh sorry" to me. At this point it was 40 minutes past my appointment. The head pharmacist then got me fully checked in and insurance verified. I waited a couple more minutes when the vaccine technician started to call another name. When I asked when I was going to be seen (because the employees messed up with the check in, not me) she proceeded to show me the queue and that I was at the bottom. My husband and I asked if there was any service recovery that can be done and she kept re-explaining where I was in the queue but would do her best to see me next. The next person she called was not making themselves known so my husband and I asked again if we could please go next as we were almost an hour past our appointment and I still needed to get my vaccine. She finally agreed and I was done in less than 5 minutes. A scheduled appointment that should have taken only about 10 minutes took an hour. read more

Today Robert and Mylene help me out with looking for a specific item I needed and both of them went above and beyond to support me! I also signed up for the CVS plus rewards and it helped me save $10 off my next purchase thanks to the suggestion from them. Both of these individuals need a raise!!!! Thanks Robert and Mylene! read more

It's fun to read the other reviews AFTER I have finished writing my own, as most of them think CVS is only a 1 or 2-star kind of place. I would respectfully disagree! I go here several times a month, as I live close by and chose to pay a little more as the lines are short and now they have self-service which is even faster. What I most appreciate is the managers {Like John} and staff who have always been more than helpful when it comes to finding an item, doing a price check and knowing their products. It's also great having someone, like Stephanie, who can patiently walk me through the process of ordering prints from my camera or from the photo kiosk. I know that if a person times their visits at non-peak hours, treats the pharmacists kindly and is patient regarding prescriptions - this can be a great place to get medical support as well as some seasonal sales. read more

CVS Pharmacy - Stephanie is always busy yet finds time to help me with ordering prints and figuring out the best way to efficiently "get it done!" - Drugstores Near Me - San Diego, California

Worst customer service ever !! Nobody at drop off..... there is a line at pickup.... There is a pharmacist at consultation but she has to cover her verify station !!!!! read more

I had an issue with an order where I used my extrabucks on an item which i was told was unavailable when i got there. When they cancelled my order, I lost the rewards I initially used on the purchase, but they did refund the rewards after communicating the issue. They were understanding and communicative. Martha specifically helped me out in this process! read more

Keeping it at 3 stars - meh experience Pro: Convenient and reliable with a few quirks! Another spot I frequent close to work. I usually swing by either before work (when it's extra quiet) or during my lunch break to purchase some essentials. I usually check my app for any sales and coupons. It's a game changer if you want to get the best bang for your buck! Con: One annoyance I noticed is locked up cabinets and having to flag down an employee to open it up, but I get it. I know theft is a common occurrence, but if you're not in a rush it shouldn't be too much of an irk. Common purchases with coupons - eye drops, candy, snacks, energy drinks, hair care, cleaners, medicine, and surprisingly accessories! Just keep an eye out for coupons and you'll be surprised on how much you save in a year! One of the main reasons I keep coming back. It's your typical CVS. Nothing groundbreaking. They are no longer open 24 hours so it's great they updated that info. on their page. They utilize the self-checkout machines more these days instead of checking out customers in person, which is fine as long as the machines don't give me a hard time scanning and bagging. If you know, you know. read more

Martha was so helpful she always helps me out with the extra bucks and how to use them properly since I'm disabled and sometimes I have a hard time. She's always very patient with me she deserves a raise and promotion she always solves problems. read more

Liliana in Medi clinic excellent service RN happy to be service by her. Thank you so much

Everything that has been submitted to this location has been out of stock .... EVERYTHNG every time, including emergency medications. They always have " issues with the prescription too" and I call my provider, and they say everything is fine on their end...call back to CVS and CVS claims it's the provider. I Highly suggest another pharmacy; you won't get your meds on time or at all here. I never had this many issues when I was with Rite Aid. read more

Minimal staffing. Front checkout was missing in action so I left vitamins on counter & walked out. There as I don't know if nearby alternatives. read more

This drug store doesn't have any carts to carry items (except one cart with a tall ugly pole on it). A lot of price tags on the shelf are missing. I didn't give this place one star because some of the employees here are very friendly, and I guess the place could be worse! read more

God awful. The Minute Clinic specifically. The kiosk didn't work to make an appointment and when I went online that didn't work either. Then when I spoke with the provider she directed me to the kiosk, saw it didn't work, hit it like a bad TV, and told me to go online for an appointment. Ummm ok...how about I just leave and find a place that can help? Yeah let's do that. People at the pharmacy are great but the Minute Clinic specifically left a terrible taste in my mouth. read more

My review is for minute clinic only. I showed up as a walk in, per the website, in absolute agony from Strep throat. Was met by an abrupt, crass, rushed, impatient lady who told me they were full for the day despite the website saying they were taking walk ins. I did everything short of beg her to see me for the 5 min it would have taken, for $139, but she just kept saying no. Worst part- no patients were there and no one was waiting to be seen. I was the only one there. Did you just want a slow day? Want to take a break? Just wanting to be mean to someone? Make it make sense read more

This is for the Minute Clinic and the surrounding CVS area in general. I don't use this Pharmacy. I want to thank the Medical Staff at the Minute Clinic for taking such good care of me when I needed a TB shot to do my job. The app has some glitches, but other than that, my visit was very professional. I didn't have to wait long, but I brought a book with me in case I did. I'll be doing home healthcare, and when I told the staff, they were so kind and supportive. Please note that I did pre-schedule an appointment, and I did get an appointment for my return visit; I was not a walk-in. I recommend scheduling appointments if you need to get in. This is one of the nicest CVSs I've been to. The ones in North Park are just downright scary, but unfortunately, I live in that area, and it's convenient from my house. This location seems well stocked with items on the shelves and is very clean. read more

Been shopping this location for 8+ years but I've had it. I WANT to support local shops and stores!! Yall just make it impossible for people to give you money! :( Came in with a shopping list of beauty/health staples, about $100 worth of inventory needed to purchase. All of it is locked up. Started with moisturizer. Hit the request button and waited over 10 minutes and pressed the Assistance button again and waited some more and no one came. This was enough time to watch an individual take several items that weren't locked up, put them in their backpack, and squirt out the door. Went to a different aisle to see if I could at least find some things I needed that weren't behind glass and everything is. $100 just walked out the door and THIS ISNT EVEN PREVENTING THEFT! Staff always looks overworked and miserable. This is a business model that creates frustration for staff and customers alike and you are losing business from people who are trying to give it to you! Ffs please staff appropriately, change the theft prevention strategy, ANYTHING!! This doesn't work! read more

The customer service at this CVS pharmacy is absolutely awful. The automated phone system is a nightmare to get through, and when you finally reach a store associate to be transferred to the pharmacy, no one ever answers. You can't even leave a voicemail. I sat with the phone ringing for over 7 minutes straight with no response (see photo). Completely unacceptable service. read more

CVS Pharmacy - Waiting for someone to answer and no one did - Drugstores Near Me - San Diego, California

Try to check out then cashier walks away for over 10 minutes. Try to get NyQuil but of course not hey make you self checkout and your just stuck. With all these items not available for purchase why even make self checkout. read more

I wanted to specifically mention the manager there named Joseph. He was extremely kind and very patient with me throughout my visit to cvs on mission center road! read more

Today was an awesome day. I stopped by to grab some skincare essentials. Elena was super friendly and helped us save money! The mighty pimple patch was misplaced and a similar but different product was placed there. We wanted to get the $10 coupon that comes with spending $30. Elena's eagle eye spotted the difference and she handed us the correct product. When we were checking out, we accidentally pressed the wrong button. Malachi was able to help us get the coupon after Elena helped us reprint it. It was such a nice surprise to get this kind of treatment after a long work day. Gwen the manager knew how awesome of a team she had and encouraged us to fill out the surveys. I wanted to let other yelpers know if they have pharmacy needs, THIS CVS is the one to go to. read more

Pharmacy = Hands down the worse customer service, not just once but time after time. They do not open in time. Not able to give you reasons why they do not return their pharmacy calls. They have a line designated for messages. They have never once called me back. read more

You'll request a refill and they'll confirm it, but then you show up to pick it up and they're out of the med. you'll make a vaccine appointment online and then you'll show up and they don't have the vaccine. It's no secret that CVS as a whole has gone downhill. The only difference is that at this location, the pharmacists are even less helpful than the usual subpar service you get at other locations. Avoid at all costs. read more

I never review drugstores but just came to say how lovely the staff were here today. Super helpful, and understanding with a tricky FSA purchase issue I was having. Definitely reminded me of the value of in-person shopping-- I'll be back to this location in the future for sure. read more

Pharmacy---it is SO bad, you can show up to pick up order and it is just sold out. Controlled medicine (?) forget it! I was in an accident and had pain medicine called in here. Nope they are sold out --they told me it was on back order. It was not and other places filled it. Nightmare. I reported them to the proper government agency. They need better protocols. Makes me question if cvs was busted for something drug related. This is NOT a review for pharmacists, they are great!!!! In addition: Every CVS in downtown is out of stock for woman's products. If ia product is on sale in makeup or hair---forget it. Also asked for a rain check, none of the employees ever heard the term---maybe it's not a practices business do any more Why advertise a sale and then never have it stocked. read more

Ended allergy meds that were locked up in a cabinet, pushed the button for assistance and no one showed up. Pushed the button again and still Jo one showed up after a little while, I go up to the cashier counter and let them know I needed allergy meds in a locked up cabinet and was told that the day shift employees have the key for that cabinet...interesting. It was like it was normal way of how things work at this location. Oh well. read more

If I could leave no stars I would. As a veteran everywhere else I go to pick up meds it's super simple. Everytime I come here they ALWAYS mess it up. Either give me the wrong medicine or have no idea what they are doing. Do not recommend this pharmacy to ANY veterans. read more

Convenient location in a strip mall in Mission Valley. We stopped by after having lunch in the same plaza. This location was well-stocked, other than the usual sold out pandemic-related items like disinfecting wipes, bleach, etc. My girl bought some healing hand lotion that is cheaper here than at Target. I grabbed the last bottle of isopropyl alcohol (70%). This location features self checkout registers for customer convenience. Honestly, it seemed like every other transaction still needed the staff to walk around their counter to assist so I do not see the convenience in that. Considering I was only in line for a few moments that is a pretty sad sample of their self checkout usability--knocking off a star for that. Hopefully they will get the kinks worked out soon so it won't be such a painful experience for both the customers and the staff. read more

CVS Pharmacy - Self-service checkout available here...not as user-friendly as the ones you see at other retailers though - Drugstores Near Me - San Diego, California

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This positive review is ONLY for Monay the young woman that was working checkout last night. She was on fire-assisting the three self checkouts and running a register. Seriously, she was pivoting to give out bags, answering questions, and quickly ringing up orders. Great job Monay!!! But CVS as a whole!?! What happened? I have always turned to you for scripts to health & beauty but not anymore. The stores are run down, the staff spread thin, and between most of your products locked up and having to self checkout, I only shop in person as a last resort. Also just moved all my scripts to Capsule delivery and they're great. I can only assume it's the end of an era. Between Amazon cutting into sales and increases in theft, they must be struggling and clearly their business leaders don't care about customers anymore. read more

Manager Martha, amazing customer service!! So sweet, explained and answered all my questions when trying to use coupons, will be coming back to this cvs for sure! read more

I have been with CVS for years. sometime in the past year I was given prescriptions that cannot be refilled online or by phone without speaking to a pharmacist. They also will not automatically renew. As CVS's store manager has informed me that there is no way to evade the ever persistent automated prompts I am moving my prescriptions to a provider that answers the phone. Best of luck with your new customer disservice program. read more

Came in last minute on Thursday January 30 at 9:40pm for medicine and I was impatient because the self check out was not working, but the cvs employee was such a helpful lady and was very professional and excellent customer service | she helped me and I hope she gets recognized and promotion, ty ma'am! read more

Thought they were 24hr but they're closed. After searching through the reviews it sounds like a common experience for those coming at late hours read more

If you're ready to be given attitude and the run around by Titu or hung up on by Bryan a pharmacist or you don't need your medicine on time, this is your spot. This is the 2nd CVS I've tried. It's super obvious the staff at either is Unhappy and they are not afraid to show it. Oh, Express Scripts says thanks CVS; we gladly welcome your customers! read more

I tried to buy several products totaling over $100 and walked out with nothing because the self-check out process is horrible. One of the registers didn't work right so I was told to pick up all of my items and move to another register. I get to the next register and run into issues again. We realize that 3 out of my 5 products would not scan. To top it off I then try to use my $3 off coupon and the register says I didn't buy the brand stated on the coupon. I show the CVS agent who agrees with me.m, but once again needs to do something with the register. CVS needs to get their act together if they wish to eliminate the REAL person from the process. read more

CVS Pharmacy - Mission Valley Store Manager- I tried to file a formal complaint and this was just as big of a joke! - Drugstores Near Me - San Diego, California

Sign says open 24 hrs but they are definitely not. Every single time I have come to this CVS around 5am they are not open but rather have this sign posted to call for immediate assistance but they never answer. What's the point of the sign? During the times I do come here when they are actually open, the service has been good but the 24 hr thing is really not cool especially if you have people drive to your store expecting it to be open. Fortunately Ralph's, just next door is open more hours than this CVS so you can get some items there. read more

CVS Pharmacy - Drugstores Near Me - San Diego, California

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From the many CVS stores that are here in San Diego this was one of the worst yet when you look to the many CVS stores, they were the many locations and the ones that helped the many at night and the late call ins for medication that came from the Hospitals and the Doctors office. There were many great memorizes that could be considered as the greatest when you go the CVS stores you could find the great things for the kids and the many types of different types of Ice Cream, and some the great tasting cookies. From my Monday visit to the I was going to the CVS drug store to find the many different size bandages that I need to help with after my stay at Grossmont hospital that I had to find the medicated bandages that had Neosporin I took a look around the whole store that I was unable to find either thing that was needed. When I had entered the store, I had seen no employees that were helping customers yet there was only one female cashier that was working solo at the front register. The many customers that were walking around the store to have a pharmacist ignore me when I had gone to ask a customer question, I was told to come back yet that showed me total rudeness. The time that I had taken the time and walked the store having to look up and down the product Isles to see ones that were stocked and the many empty product areas that can filled with products and the bandages that many people look for to apply antibiotic ointment. The store was not the one that is the best to see not one employee working just seeing only one employee who was working at the front register counting 20 customers there was no others backing her up at the front area. When I was walking the store, they had things that were ready for Easter and the holidays that were coming up with the cosmetics department that was the only department that had the best in display and the product signage that had told me of the many products. Before I left the store I looked for managers there was no one to speak with being in the Mission Valley Hazard center area I departed the store I left the store and headed over to the main Ralphs store where I had the products that had the bandages and the antibiotic ointment. Going to a CVS store that is always there to help in finding the things you need yet this one location was not a place that showed nothing of welcome or customer service. To the one cashier that was hard at work and to see one person that was taking on customers is great job and keep up the great work. read more

Yeah, this CVS really does deserve the low rating. Ample parking and friendly staff are pluses, but can't make up for the many issues inside. Shelves are visibly dirty and poorly stocked, and drink coolers are often out of service. Item organization is poor, and the register area selection of snacks is jumbled and missing many items. This CVS has a good location, large size and pleasant staff---management needs to step in and fix the cleanliness and inventory problems. read more

Had such a sweet encounter with Eddie today! Walked in to find tweezers for my roommate and his knowledge base of current inventory and promotional sales really impressed me. It was clear that customer service was a priority and I really appreciated how attentive he was. Walked out with the exact product I needed and a huge smile on my face! - @neeks93 on insta read more

CVS Pharmacy - Drugstores Near Me - San Diego, California

Positive shopping experience this location is very busy. It's a huge store with a ton of merchandise available aside from medicine. I went to their minute clinic very convenient with no wait time. I enjoy how quick you get check in and out for wellness. The store is very organize making it easy to locate items. Overall a great experience I recommend a visit and using credit card for self service check out. read more

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Most unorganized CVS. Don't bother coming here. I drove here to buy HP Printer black ink cartridge. I know they sell it, but no employee has a key to unlock the display. Why lock a product when no one keeps track of a key?! Shouldn't that be part of standard operation to check that all locked items can be sold? The cashier just looked at me and said "I don't have a key and it's only me here." The manager will be in the afternoon. What kind of business is this? If they don't have a basic process in place to sell locked items, why even carry them at the store? read more