Not even 1 star. It's amazing how slow and unintelligent this staff is. Went to pick up a prescription using goodrx. Dumb pharma tech went to even dumber pharmacist and said the coupon wouldn't work because it was for a generic off the generic?! Are you completely stupid?! Called customer service for cvs and I was right. Will never ever come here again. Your Team And Company Sucks If I could give zero stars I would. read more

This pharmacy has the rudest pharmacists I have ever encountered. I took my 85 (on a walker) year old friend to get a Covid booster. We tried to make an appointment online but system was down. Sign at pharmacy clearly states "Walkins Welcome!". There was not one other customer there. There were 3 pharmacists there. They would not give her the booster because they had 'limited supply'. Very rude dismissive and disrespectful attitudes. They gave me a 1-800 number to call to make an appointment in the future. Keep in mind, not one other customer was there. We then went to Tom Thumb and though they had a line, they were super friendly and accommodating. Will never return to that CVS for any reason. read more

CVS Pharmacy - I screenshot the notice we got that system was down to show them when we went in but they didn't even care to see it. - Drugstores Near Me - RICHARDSON, Texas

This pharmacy is pathetic. Everyone that works in it seems MISERABLE! No smiles. All seem grumpy. Wait forever on filling a script. Ironically, the pharmacist Lan is very very good and customer oriented. If she is not working, all bets are off. This pharmacy needs to be cleaned out and start over. Stay away. read more

Worst ever pharmacy. Do not waste your time. They have made EVERY step of my wife's gestational diabetes miserable. They do not understand how to read as they have forgotten how to bill insurance and gave my wife insulin with no needles/syringes. We didn't find out btw until they were closed even though the paper from her doctor says do not forget needles/syringes. Absolute idiocy and precisely why thousands of diabetic patients suffer every year. read more

Annie, and the other 2 lovely ladies Rachel (and the other African/American early 20's as well) (I wanna say Ohmumba?) (So sorry if that's disrespectful I just didn't see her name tag on her shirt, my bad ) that were working the afternoon shift on Friday 4/28 around 5:30 p.m saved me from getting my entire checking account hacked and my identity stolen. They caught on to exactly what was going on with the piece of sh*t scammer on the phone and assured me this was definitely a scam. I cannot thank them enough..many mannnny thank you's to these 3 ladies that saved me from a whole nightmare that would have ensued if I'd not listened to them. CVS please give these ladies the praise and anything else possible for their humanity and love for a total stranger but also a long time loyal customer to this particular location. Many thank you's again and may God bless all three of them read more

Came to pickup medication for my sore throat that makes it difficult to talk and the woman who was at the front was not only NOT IN SCRUBS NOR UNIFORM as OSHA states to be MANDATORY for any and all healthcare providers but also proceeded to act rude and disrespectful towards me and stated in a bad attitude she couldn't hear me and to just " go sit down " not a please or thank you in sight as someone who works in healthcare it is unbelievable to see such disrespectful people working on providing " exceptional care " like CVS states they provide read more

Pharmacy is closed in the middle of the day. Absolutely ridiculous. I do not recommend.

Pharmacist Lan Nguyen makes this CVS pharmacy location the BEST!! With so many tricky systems to navigate--doctors, insurance, supply-chain issues--it's SO important to have a pharmacist who CARES! I'm so thankful for Nguyen and the whole pharmacy team at 605 W. Campbell Rd. read more

I am updating this review and downgrading this location to 2 stars. The reason why is that this place is a mad house with the same amount of staffing. They have got to hire more people to work the pharmacy. It was 4 cars deep when I showed up so I decided to go inside the building to see if that was any faster. NO! Instead there were two lines to the pharmacy. I cant believe they won't hire anymore staff for this. I am just going to go somewhere else. This joint is ridiculous. read more

The evolution of the modern pharmacy is a delight and savvy Marketing. From just a pharmacy, CVS has evolved into the worlds most consumer conscious retailers. CVS is basically a small version of Walmart, with everyday low LOW prices but without the exasperating hunt for a parking space. CVS sells only the things you need. No clothes here. No washing machines. But check off batteries, wine/beer and a vast plethora of personal care items and just enough kitchen and bath cleaning items to get what you need at a fair or bargain price. What I really love is the service at this store and the staff at the pharmacy and "front store", calling me by name and always greeting me with a smile. Adding to the stars is the sheer convenience of being able to always pull up less that forty feet from the 24/7 doors and get in and get out. This store is always meticulously maintained and stocked. And the location exactly between the tony Canyon Creek neighborhood and the prestigious and culturally elite University Of Texas is convenient to everyone. Finally - the online pharmacy tools are the bomb. Automatic refills, email reminders, and text alerts mean no waiting and always staying a step ahead of your medications. They also accept every major insurance company and will resolve any issue between what your doctor wants you to take versus the less expensive prehistoric drugs the insurance companies "think" may work. They resolved these pesky issues "behind the scenes" so you just pick up what your doctor ordered. Now if they could just bring back the soda fountain/diners of yesteryear it would complete. (Just kidding) Close to both CiCi's Gourmet Pizza and The Chocolate Swan too! I highly recommend the CVS at Nantucket and Campbell to everyone. Close to both CiCi's Gourmet Pizza and The Chocolate Swan too! read more

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If you need a Passport Photo this is not the place even though they advertise it. Was told their camera doesn't work. Tried using my cellphone and seemed ok on Computer screen but bleached out on the printout. $16.99 for horrible quality. Go to Fedex Office, quick in and out with cropped photos only $14.99 read more

I have yet to come to this store and not have an issue printing a photo.. it will take hours for someone to finally tell me the printer is broken but they're content having me just wait around. One time it was they "forgot" I was there.. just fix the printers already! read more

For two low quality passport pictures you charged 16 dollars. I believe for this money you can hire someone who can do proper pictures! There is no service of sending electronic version of pictures! Guys we are in 2020! Are you seriously! read more

Worst pharmacy, bad customer service. And they scamp people like us by telling us that meds are no covered under our insurance till we confronted them and it turns out it was and it's fully free and covered.... This happens many times. We will be taking our business elsewhere... can't trust them.... You maybe paying for meds that are covered... I encourage you to get second opinion... read more

Nice neighborhood pharmacy. Very bug plus to have it open 24 hrs. Employees have always been helpul.

Don't any of you think it is strange that this store has about twenty negative reviews and one five star review that reads like it was written by CVS, complete with long paragraphs and tons of photos? The person even claims that they have great customer service and low prices, while everyone else had a completely different experience. It is beyond suspicious. Don't fall for someone trying to game the system. read more

One star for the rude Muslim lady wearing the hijab. She lied and told me they don't carry something and sent me to the worst pharmacy in the city. She was so rude and shooed me away without answering any of my questions. Wonder why she did that? Can't see any other reason for her to be extremely rude to me except the fact that she hates herself. I called later that day and the nice pharmacist lady said they have what I was looking for to fill for my prescription and she filled it in an hour. Wonder how they went from not carrying it to having it ready in one hour. Pharmacist was extremely nice on the phone and in person. 5 starts to the pharmacist. 0 stars to the rude Muslim lady in the hijab. read more

The CVS on Campbell and Nantucket in Richardson, TX is without a doubt the worst CVS I've ever been to, consistently. If you have the unpleasant luck of going when a bratty black girl named Taylor is working, you should consider going somewhere else. In general, these people we've encountered here are rude and don't care about customers. If you have a complaint, they take it personal and Taylor became a real b word, very unprofessional and immature toward us. I almost laughed at the childish attitude. The Manager, Makala, is a little more mature and understanding, but she has the same issue of taking store and register complaints personal and the level of help you receive is diminished because of this. They both talk over you and don't listen, then tell you to stop talking and listen to them so they can repeat the same nonsense that triggered your complaint to begin with. My mother and I had been going here for years, but we agreed that we've made our last purchase from ANY CVS. Good riddance! The hate and immaturity of the children that work there isn't worth the trouble. Ridiculousness abounds. read more

This pharmacy is AWFUL AWFUL AWFUL. I wish I could give them less than one star. The people that work there are completely and totally incompetent. And to be clear, this is not based off one visit, but multiple experiences. Let me be specific when I say incompetent. They are unknowledgeable-- as in, don't know what I mean when I say I need the Nyquil with a decongestant they keep behind the counter. They are unbelievably slow-- I filled a prescription there and went to pick it up 2 hours after they told me it would be ready and it still wasn't filled. And lastly, they have no idea what customer service is. When there are 5 people behind the counter, only 2 of which appear to actually be doing something, while the other 3 are standing around, doing nothing and looking ANYWHERE but at the customers who are standing in line, it's a bit aggravating. Why it took me so many bad experiences to learn I'd rather drive 10 minutes out of my way than deal with them, I don't know. But I guess better late than never. read more

Ran in for a pumice stone and the price wasn't listed on/near case so, I asked the cashier for the price. Instead of simply scanning the item, Belencia told me to walk and find the "scanner/item look up" box located towards the back of the store. Annoyed and irritated, I walked to the box only for the scanner to not recognize the item. I then returned to Belencia, and she acted as if I was asking something out of the ordinary. Suck it up and do your job! God knows I'll take it if you don't want it. Sticking to Walgreens from now on... read more

Ahmad, one of the technicians at this pharmacy, goes above and beyond to take care of the customers. His customer service skills are exellent. He followed up with me on a few challenges I had with getting medication. He knows the computer system very well. I often see him training the other employees. He definitely thinks out the box and is the go to guy for thise that work with him. He has a exellent memory and multi tasks. He should definitely be utilized in a training position with CVS. read more

Pharmacy is much improved. The waits are much shorter... Almost no wait at all? This is very convenient for me. I was so upset early in the year I yelled at the staff and the manager, called and emailed the corporate office.Things turned around (not over night) But they did improve. I have had more positive experiences than negative in the last five months. Way to go folks!!!! read more

Please get a manager that gives a flip about customer service. I appreciate the store but cant get the manager there to lift a finger to help when I have a question. Ever. read more

Never have I been so humiliated!!! On the night of our wedding anniversary we stopped in to grab a few items before heading out. I had 2 items at checkout that I wanted rang up separately and was told VERY LOUDLY and DEMANDING that after the first transaction, I would have to go to the back of the line to cash out my ONE ITEM!!! I said why, I'm already here? The cashier, (short, light complexion andwearing a hijab) then goes on about how she has customers that are waiting in line to checkout, like I wasn't one of those customers then said she'd have to ask the manager if she could ring me up meanwhile yes, folks are still in line waiting on her. I said we could've been in our car already had you cashed me out!! A customer in line then yells out " ring her up, she's right there!". The manager, a short black man with a thick accent comes and says that's our policy but I'll let her cash you out this time, I was dumbstruck. NEVER in all my years with CVS have I ever been told by an employee or manager to go to the back of the line. Some anniversary night, thanks CVS. read more

Well since it seems no one else have a positive experience, I guess I will share mine. I've been going to this CVS PHARMACY for the past 4 years. My son suffers from a rare brain disease (1st in the U.S.) so imagine the tons of medications he's on. I don't have ANY problems with this pharmacy-my experience! They've always been super nice to us, courteous, smile & jokes around, even know us by name & greet us upon arrival. I've seen many of the staff come & go throughout the years (must explain the short staff) but his prescriptions are always ready on time. There have been times where the location didn't carry a particular type of drug at all b/c of what it was but they would order it for me & contact me once it arrived at their store, that was ONCE in 4 yrs. The other drug had to be made at a specialty pharmacy, it was out of their control. My son's doctors have always sent his prescriptions electronically & by the time we make back to this side of town from Childrens-DALLAS, they have ALWAYS been ready. If I ever see a long line, I just simply leave & come back at a more convenient time. I love the fact they have the new text msg feature so I don't have to call & reorder each med for a refill. Imagine how time consuming that is with all of his meds so CVS now text me when it's time to reorder, I respond with YES, then they text me back when it's ready & I go get it. Simple as that. Same when it's out of refills, they text me to let me know they will contact the doctor for more refills & same process. So idk why everyone else is having such a bad experience, I haven't seen any of that & we're going into the 5th year of using this pharmacy & we go A LOT!!! Actually about to go up there now to drop off my daughter's strep prescription from the hospital. & just an FYI, I don't work for CVS Pharmacy in any way, shape or form, nor do I have friends or family that works for them either. This is my honest experiences with them! As a matter of fact, they just texted me. read more

CVS Pharmacy - Absolutely love their text feature! - Drugstores Near Me - RICHARDSON, Texas

I came here just realized that I was not the only one thought the hijab lady cashier was very hateful. My interaction with her was less than 10 seconds and she found a way to show me how resentful she was. It was 9:30 in the morning, store was empty, she was just minding her own business. I couldn't think of anything that would piss her off at that moment. Guess she just hated herself. read more

BEWARE: Count your precriptions (expecially any narcotics) before you leave. The pharmacy staff is rude and take forever. Unfortunately my mom's insurance is not accepted at competing placing and she is forced to use this location. Every time we come it seems we have to get a manager involved. The actual store part of this place is pretty decent. Pictures are done with the times promised and they do have decent sale items. read more

This is the worst pharmacy I've ever experienced. They will lose prescriptions and your order will never be ready on time. Avoid at all cost. The Target at Coit and Campbell is a much better option. They recently have had computer troubles that backed orders up for three days. Tonight they physically lost our prescription for our 6 year old who has poison ivy. Physically lost it. Meaning they have no record of it and I have a child who has no meds. Avoid this business at all cost. Abandon all hope, ye who enter here. read more

Horrible service at pharmacy. Rude. Always a wait and never seem staffed up enough. I've never not waited longer than expected time.

I don't even know why I still bother going here. Overpriced drugs bad customer service.

The pharmacy is extremely slow... I overheard an angry customer complain about service. The pharmacists there looked tired and overworked. Can't bring myself to give 1 star but definitely expect a wait. read more

It is mid morning on a Thursday. Surely, a very slow period for most pharmacies. I was on hold 20 minutes the first phone call before I had to take another call. Now I have been on hold for 30 minutes and counting. They are always understaffed or just dont care but it's one or the other. Update: When they finally answered and I told them I had been on hold for 35 minutes they didn't even care enough to offer up an apology. read more

My sick wife happened to catch her doctor online last night t 11pm and she sent in a prescription to the 24 hour CVS Pharmacy at Preston and Forest in north Dallas. When I arrived shortly thereafter. The script was ready, but the tech gave me a funny look and said it will be $149.00 and asked if we didn't have insurance. WHAT? We have BCBS, he said they don't cover drugs at CVS, ONLY at Walgreens! He got on the computer and looked at a couple things and asked If I had a sign up with GoodRX? I do and use that website to check on drug prices for insurance claims (my work). Anyway, I said Yes and he said it will be $18.47 sign right here! Fast, easy, friendly, helpful, convenient and 24 hours! What more could you want! read more

Extremely pleased with the pharmacy. Been with them since early 2013, and it has gone from hell to a decent pharmacy honestly. Yes there will be some days where there is a long wait, but give them a break. Cvs pharmacy is one of the largest popular pharmacy chains like say compared to a Target or Albertsons pharmacy, which will have less customers. Their phone service is not great, but everything else is pretty fair. Customer service is great, and many of the techs are competent now. There are 1 or 2 new hires, so they may need more training but it will be worth it down the road because more help they have the better. they run out of stock on certain medications often, so be prepared to wait the next day to pick it up when it comes in. So far, my waits have been close to none. Honestly everyone seems hardworking read more

I'm giving 5 stars not to the pharmacy, but to HANIF, she went above and beyond to help me get my Rx filled. I had been grossly mistreated by others at the same location so I changed, except for this one Rx. HANIF, you're a gem CVS is lucky to have you read more

The pharmacy was very helpful in getting me going as soon as possible. I did not have my insurance card, so they went ahead and started the filling process while I called home for the numbers. I grabbed a couple of grocery items too and everyone I dealt with had a nice smile for me. I know that is not always easy, but everyone seemed genuinely concerned to help me out. read more

The store is awesome, but honestly, this pharmacy is the worst. They never have my persxriptio now even in stock, it's never ready on time, and they are awful at communicating. Whenever I'm in there they look completely Overwhelmed- maybe it's all the elderly homes nearby? Anyway we are leaving. read more

Loyal customer for the past 3 years. Went to return something tonight and was told by the manager that i would have to return the next day. RIDICULOUS! They just didn't want to do it. Took it to another CVS- no issues. Will now be taking the rest of my business to Arapaho pharmacy and the grocery stores. Don't waste your time at this location. read more

I've had prescriptions with this CVS for over a year. My experience has been spotty. At times things run smoothly. Other times . . . I've had medications on auto-refill suddenly get off auto-fill. I've had regular prescriptions get called in twice, creating problems with getting it refilled. The pharmacy employees are a mixed bag, some offering good service and others - not so much. I'm going to move these prescriptions after my next doctor appointment. The photography portion of the store is utterly worthless. I ordered a poster and it took well over a month to arrive. I then made a one-hour photo order through the website but learned when I arrived that their machine was not working. It's an old machine, no longer getting good service, and it breaks down every day.. This is what an employee told me. He also suggested that I get photos done elsewhere. He was trying to be honest and helpful so I don't fault him. But I'm taking his advice and getting photos done elsewhere from now on. read more

CVS is the worst for RX refills....they take it upon themselves to refill RX you may not need. They have an automated call system that calls several times a day for several days.They have terrible hours of service, can not take you off the call list at the pharmacy, and IF some one else picks up your RX they will be sold more than you ordered and than they will not take them back. CVS screws their customers all the way around, with no consideration for the disabled, sick and/or elderly. This should be lower than 1 star........they are a horrible nuisance! read more