Absolutely horrible customer services I have been trying to call for days to get a RX Filled the staff plays games with the phone answering and immediately placing you on hold then picking up and putting you back on hold never even speaking to you. Being left on EXTENDED amounts of hold time. This is absolutely unacceptable!!! I will be having all my prescriptions transferred. read more

If I could give this pharmacy less than one star, I most definitely would. Here's my last experience: On Tuesday September 9th, my doctor mistakenly sent 2 prescriptions to my old pharmacy, CVS, instead of Walgreens. I now have an HMO, which requires that I use Walgreens. I hate it... Wednesday September 10th at approx. 11:00 pm, I submitted a transfer request. I received a confirmation email, from Walgreens listing the two prescriptions to be transferred from CVS, and informing me that my prescriptions would be ready the next day - Thursday September 11th @ 11:00 a.m. I kept checking the app, so that I could go pick up my prescription. Finally, I called at 7:07 pm. I was on hold 20 minutes and then someone hung up on me. I called back at 7:27. This call lasted approximately 24 minutes. I asked about the status of my transfer and I was told that they had no transfer request. I told her that I had email conformation. She apologized and said she would process the transfer RIGHT THEN. She asked for the complete spelling of the 2 meds I needed transferred, dosage, etc. On Friday September 12, I called at 11:36 am. I was on the call a total of 20 minutes. She said they didn't have the transfer request, but she would process it RIGHT THEN. Again, I was asked to spell the medication, give dosage, etc. She then informs me that one of them cannot be transferred. My doctor would have to send a request to Walgreens. Let me remind you, I have an email confirmation, from days ago, which includes the two prescriptions. This was now my 3rd request for this SAME TRANSFER. I ended up going to pick up one of my prescriptions from CVS, because I really needed it. This took extra time, gas and effort; as Walgreens is closer. It ALSO COST ME EXTRA MONEY BECAUSE CVS IS OUT OF NETWORK!! As of today, Monday September 15th @ 4:00 pm, that other prescription still hasn't been processed. This isn't a dinner order I'm complaining about. These medications literally save people's lives!! When it's time to re-elect insurance coverage, I will not be choosing a plan which requires me to use Walgreens. I've had so many bad experiences with this particular Walgreens Pharmacy. I'm just over it. The customer service here is non-existent. read more

Doctor placed a prescription yesterday at 1 pm. Went to drive through at 2 or so, and person said they did not have it. I called Dr. and and his office said they were lying. I got an email saying they had received the prescription and would I like it filled? Duh? I did not receive the text to say it was ready and called them at 10"0 this morning, and they said they had it and could fill it today. It is two pills. After a few snarky comments from the pharmacist, they agreed to get it ready. Very bad service. read more

This Walgreens is the absolute worst!! They NEVER will have your prescription ready. Waiting in line for 45 minutes at 4:00 just to be told it will be ready at 6:00pm. Came back at 7:40 and still not ready. Not only that, but they never have the insurance correct... double check if the price doesn't sound right bc they probs have your number wrong. Even when I was waiting in line, I overheard three different cars. His prescriptions were not ready or their insurance was entered incorrectly. read more

Urgent Complaint Regarding Dangerous Prescription Mishandling and Unprofessional Conduct - Walgreens #9647 I am writing to formally report a serious issue at one of your pharmacy locations that jeopardized my infant's access to necessary medication and exposed glaring issues in your store's prescription handling and customer service. Following an ER visit, my baby was prescribed a time-sensitive yet standard medication. The ER physician submitted the prescription electronically to Walgreens, but when I called the pharmacy to confirm it was being processed, the staff claimed they had no record of it. I was told to contact the ER and have the doctor call it in manually. I did exactly that--spoke directly with the ER doctor, who confirmed she called the pharmacy herself. Shortly after, your pharmacy called me to confirm the prescription was received and would be ready in one hour. When I arrived at the pharmacy four hours later, I was told once again that there was no prescription on file. At this point, I had no choice but to go home and retrieve a physical copy of the prescription, which clearly stated "Copy of an Electronic Prescription." I brought it back to the store and was told it would be ready in 10 minutes--only to wait for another full hour without an update. While waiting, I overheard staff laughing about a customer whose payment was declined at the drive-through window and witnessed several other customers encountering similar issues--including long waits, confusion around prescriptions, and visible frustration. I understand that stores may be understaffed at times. However, understaffing does not justify inaccurate information, poor communication, or the completely unacceptable behavior I witnessed from your team. What your pharmacy staff failed to provide was not just customer service, but basic competence and professionalism, which are critical when dealing with patients' health--especially that of a sick infant. I will not return to this location and have completely lost confidence in Walgreens' ability to provide safe and reliable care. I expect Walgreens to take this matter seriously and follow up accordingly with store leadership and staff retraining. This was not a minor inconvenience--it was a breakdown in patient care that should never happen in a healthcare setting. read more

Didn't read the reviews beforehand...Slow. Incompetent. I thought CVS was bad...This Walgreens is waay worse. You will die waiting in line for your prescriptions. Additionally, the access is bad from 2 busy streets. Do yourself a favor. Avoid at all costs. read more

Please read all the negative reviews and do NOT go here. Corporate needs to shut down this pharmacy because it is the worst and a brand reputation killer. The pharmacy is tiny and understaffed. The staff is either incompetent and/or lies to your face when you verify in a phone call they received your prescription and will be ready within 1 hour and make you wait hours for needed medicine. They argue with you and their defense is we are under-staffed while they gossip or make rude comments about other customers in your presence. While waiting hours there, you witness the same incompetence with other customers. Go only if want to leave raging or in tears. read more

This location is a joke. Their turn time on prescriptions is the slowest I have ever dealt with. I've been waiting 2 days for them to pull a nose spray and put it on a sack with my name on it. I'll be removing my account for this location. If you are deathly sick do NOt use this pharmacy. They have no sense of urgency for the sickly. read more

Go to this Walgreens if you want to wait in line for nearly an hour every time you come in. If you want them to lose your prescription, lose your information, and fail to enter your insurance properly, use this walgreens. If you like to wait 45+ minutes in line, multiple days in a row struggling to get your prescription, use this Walgreens. Finally, if you want them to call you to let you know that your prescription is ready, only to tell you that it isn't when you arrive, definitely choose this Walgreens. This place is so unbelievably bad I do not understand how they even manage to open the doors. read more

Pharmacy is the worst most inefficient Walgreens I've ever been to. Kiosk check in. Staff standing around. Patients waiting for pick up. Awful. read more

I have been a client at this Walgreens for almost 20 years using their Pharmacy . I will never touch this Pharmacy again ! He wouldn't say it clear enough but I'm pretty sure his name is Joseph he said he was the pharmacy manager first hung up on me then when I called back proceeded to give me an attitude about a prescription that I was inquiring about and sent in by my doctor earlier and then he accused me of trying to get it earlier when I'm just trying to make sure it will be ready on time !! I don't want to say that the whole store is bad because I haven't had any issues outside of it I will say they definitely do need more staff. But I will never come back to this Walgreens Pharmacy it is absolutely horrible so if you want them to screw up your order or make rude accusations this would be your best choice!! Definitely find a different Pharmacy !! read more

This walllgreens pharmacy customer service is TERRIBLE !! especially in evening I've been there during the day never wait more then a few minutes being the 2 nd car in drive thru.. tonight 30 minutes!!! With air on in my car My luck, the girl next to me that was waiting for prescriptions was having payment and insurance issues instead of waiting on me and getting mine taken care of she continue to help her without saying to me I apologize for the wait or would you like to come in? Or even acknowledge it I have been sitting there for 30 minutes. Would've been nice. I've been going there for almost 8 years. I try to avoid the evenings. They need more Competent people. read more

Thank you, Reed! You were so fantastic, I appreciate coming to Walgreens but normally I don't have an experience with the workers but Reed Really made my day, he's personable, knowledgeable and wonderful! He made my experience so much better and I will keep coming back bc I had such a nice person helping me, I've been here before and people have not been helpful but he literally gave me everything and anything I needed he is the reason for the 5star not Walgreens read more

This location is the worst. They're horrible. Not only do they take FOREVER to fill prescriptions but they are difficult to reach on the phone and the drive through is pretty much worthless. You have no hope of picking up your prescription in a reasonable amount of time. Today I found out that this location is "temporarily closed" for some unknown reason. I have two prescriptions waiting to be filled. Did they contact me to let me know about the store closing? Nope! Not one word. No phone call. No email. No text message. NOTHING. I will NEVER go to another Walgreens again.... not for prescriptions... not for cold medicine... not for a damn stick of gum! NEVER. They have zero concern for their customers' time and they don't give a damn about how much inconvenience they cause. Steer clear of this location and you should probably steer clear of Walgreens altogether. read more

So far we have stopped by here a few times and hubby and I today we waited 5 min at the drive thru and read on here the wait is ridiculous so decided to go inside and it was super quick service. Place is clean and staff so far has been helpful. Hope it stays that way but drive thru needs some speed. read more

Walgreens - Walgreens drive thru pharmacy - Drugstores Near Me - Dallas, Texas

This location has terrible customer service. There is never anyone working in the photo lab and every single time it has taken over 20 mins to get help. read more

NOT open 24/7, despite what the website and phone system say. Show up at midnight to get stuff for sick kiddos and you're out of luck.

DO NOT SEND YOUR RXs TO THIS WALGREENS. This location has to be the training ground for the worst pharmacists/pharm techs on planet earth. It's not an isolated incident. It's EVERY TIME. There's always something going wrong. A monkey with a keyboard could operate this location more efficiently. Go there and ask anyone in line how horrible this location is. Also, just read the reviews. They are all true. STAY AWAY. read more

Pharmacy is the worst. I do not have insurance, there's a discount card on my profile, but because the medication did not qualify for the discount they did not fill the prescription. Mind you, the discount had it been approved, would have been $1.00 The pharmacist decided to not fill the prescription because of $1.00 I wanted in line for over 30 min and now I have to wait an additional 20 to 30 min read more

The absolute worse run Walgreens I've been to in my life. Corporate needs to come here quick. Even if you call to make sure your rx is ready when u get there it is still NOT ready!! Avoid like the plague! read more

Takes literal DAYS for them to fill a prescription. They don't answer the phones. And don't care if you need your prescriptions. NEVER coming here again. Terrible service. read more

Probably the worst Walgreens pharmacy in DFW. They move at a snails pace. I was fourth in line and it took over 35 minutes to pick up a prescription that was already ready. There is an older lady that works the register, and no only is she very scattered, but I could hear her talking about personal stuff in the back with her coworker while all of us were waiting. This is the third time it's been like this. Do better, please. I'm very understanding, but this is over the top in lack of efficiency. read more

older white woman with short hair wouldn't give me my medication. I take meds and have been doing 3 month pick up for years and she told me just to deal with it being monthly read more

I'm not sure why it always takes at least fifteen minutes to pick up a prescription at Walgreen's no matter which one I go to. There was only one car in front of me when I got in line at the drive thru. Took five minutes for that car to get their medication and then ten minutes for me. Part of the problem was people pulling into the second lane with issues. Why bother having two lanes if there is only one person working both lanes? Switching to CVS permanently for all meds. I give up on Walgreen's. read more

0 star. Pharmacist was extremely Rude and Hung up on me. Insane behavior for a medical professional

I have been having trouble with ONE medication. This ONE medication was "in review with insurance" for over a month. I called over 2 weeks ago and Walgreens said they would fix it. "Fix it" means they canceled the order and didn't notify my doctor or ME. They also REMOVED THE MEDICATION FROM MY PROFILE. I put in another order about a week ago....and has AGAIN been stuck on "reviewing with insurance" for DAYS. I called just now. I was on hold for 40 MINUTES. Someone picked up the phone (I heard people on the other line) AND THEN HUNG UP. BECAUSE OF THIS PLACE I HAVENT HAD MY MEDICATION FOR OVER A MONTH. My doctor has done everything they can with the pharmacy that they can. Each time they're told something like "we're working on it" or "it should be fixed soon". WTF?!?!! read more

Walgreens - TOO LONG TO HE ON HOLD. - Drugstores Near Me - Dallas, Texas

Good place to stop in for supplies if you are staying at the any of the hotels in the area. Stopped in to restock a couple of items in my toiletry bag. This location is open 24 hours a day - so no problem getting in - in case you forget something, or need a snack, reading materials, etc. read more

Walgreens - Drugstores Near Me - Dallas, Texas

RUN FAR FROM THIS LOCATION. I ignored the other reviews and have suffered the consequences. They constantly put my prescriptions back/cancel them without notice. Auto Refills don't refill automatically. I got a text Thursday saying that I had 5 days to pick up or they'll cancel it. Today is Monday (4 days) and they cancelled it this morning. In speaking with the operations manager, I learned I had 14 days to pick up my meds. It has been 12 days including the original fill date (20th-31st). She still defended the pharmacy saying they had 14 days and today was day 14. She also said that texts have been going out in error and i should have known that when the text said 5 days it really means 3. read more

Scheduled online and showed up 20 minutes early to still wait for over an hour to never get acknowledged. Horrible service and wouldn't trust them with anything that had to do with my livelihood!!!! read more

Zero stars really applies to the pharmacy here, what a joke. I've wasted about 2 hours of my life calling, being placed on hold, and actually laughed at over the phone, all while having records and app screenshots explaining the issue--completely inept. read more

Literally, the worst pharmacy around. I dread having to get a prescription here. They are slow. No sense of urgency. Unreliable. I never write reviews but want to save someone the pain of going here. read more

This is the absolute slowest Walgreens on the planet. I just spent my entire lunch break in the drive through AGAIN trying to pick up a single prescription. I use this pharmacy because it is the most convenient, but I will be transferring my prescriptions somewhere else immediately. I know staffing is an issue, but it doesn't matter what you need or what time of day this store is glacially slow. read more

I called the pharmacy at 8:32 p.m. to ask a question about medications as they had contraindications. I sat on the phone for 20 minutes a gentleman in the pharmacy picked up the phone and said I'll be right with you only to be hung up on. I called right back was again put on hold again another gentleman answered and said just give me a minute put the phone down and I sat with the whole music for 20 minutes and 37 seconds this time which I was hung up on again!! I called my third time at approximately 8:57 p.m. with the Pharmacy closing at 9:00 and was on hold again for another 20 minutes with no answer and to also have learned that when I called the store to ask if anybody was still back there that they had all scattered exactly at 9:00 p.m.. so what I'm understanding from Walgreens is that when it comes to close closing your employees don't care and seeing as how they're over people's medication that's a serious issue. I will be going up and talking to the general manager of the pharmacy. I placed a call the corporate they say I'll hear from somebody but I'm definitely not holding my breath or it will be some lame excuse. read more

Walgreens - This is my call log showing how many times I called and how many times I was hung up on - Drugstores Near Me - Dallas, Texas

I've been a diabetic for 10 years now so I have had my fair share of bad pharmacies/incompetent workers, but does the location and staff take the cake by a mile. I really do not want to go into details right now, but the short and stocky African American in particular SHOULD NEVER be allowed to work at a pharmacy behind a counter, he must have forged his bachelors because geez is it hard to even talk to the guy, much less ask him questions about medicine, cost of items, waiting times, etc. the whole store follows suite, but I feel I had to call him our in particular. Will be changing to anywhere but Walgreens after this final straw. **editing this review two days later to make note that almost every single person behind the counter should be fired. I legitimately think my 5 year old dog could do a better job of running this place:) read more

No matter the time of day, the pharmacy is always slow. Never seems to be able to find my prescription when I have an email saying it's available at this location. Takes 30 mins to an hour to pick up my prescription every time I come no matter how many people are in line ahead of me (one car or multiple) read more

The wait at the drive-thru is ridiculous but hey, they haven't killed me via my prescriptions yet so I guess they're still good. Right? Right?? On a serious note, we frequent this pharmacy for all of our medical needs and they've done a decent job. Yes, the line is long, but it's usually because they have only 1 person operating both lanes of the drive-thru. Expect to wait at least 15mins, even if you're second in line. If you can deal with the wait, this place isn't all that bad. read more

Date: 1/12/2013 Time: 1830 I routinely use this location for quick in and out needs. This time: 1. I was not greeted as I came in. 2. I had to ask two different people to get directed to the product. 3. The second person was a manager who was extremely helpful, and took me to the product. 4. When I came up to cash out... 3 in line, and waited about 7 minutes or so, and there were two people in the same register.... Not the normal quality of service... Not even close. Service Suck-age level: HIGH read more

I would go lower if possible. Not sure what has happened to this location, but the line is always 10 people deep and they either mess up your order or they aren't ready when they should be. read more

It used to be reasonably OK but in the last year or so it's gone downhill. Poor service, bad communications and wrong prescriptions. They appear to have plenty of people working but no one appears to give a damn. Their "new" central location for prescriptions appears to negate the need to have trained people onsite in stores. These folks are just shelf stockers. Go somewhere else if u can. read more

This Walgreens is close to my house and to my boyfriends work which makes it so convenient for us to constantly run in and out of.They always greet us when walking in the door, help us with anything we need, and providing us with the product we're coming in for.They do have a Red Box located outside which is convenient as well.All in all this one is a great one! Also they do sell cigarettes, I only say this bc remember CVS recently stopped selling them. read more