This CVS is nasty, the staff is rude and the pharmacy consistently fills prescriptions without asking, even when you tell them you don't want it, they cancel prescriptions in their system and blame it on your doctor, the list goes on forever. I am transferring all of my prescriptions from this location because they suck so bad. read more

I enjoy this CVS, very friendly front staff. However, the store is FULL of MOSQUITOES because they STILL have not repaired their front door- they are basically letting AC just go directly out into the sweltering 95 degree weather- it shows their disregard for the environment and customers. Door has been broken and open for 3 months now. Very wasteful!! read more

Today is the third time I have had difficulty picking up a prescription at this location. I don't experience any problem with my regular refills, but when my physician orders a one time prescription due to an infection or painful issue, it takes anywhere from 2 to 4 days and wasted trips to the pharmacy for pickup after I receive a text saying the drug is ready for pickup. read more

the AI message center is horrible . ask 50 questions say connecting you hangs up on you . the customer service there is awful . no one answers the phone read more

I just waited 90 minutes to pick up a filled prescription that I already had to call twice to get filled correctly. When I arrived, it was still incorrect. I was told I had to call my insurance company to fix this problem that they created by filling it too many times the wrong way. Needless to say, they have lost my business. I would highly recommend going to any pharmacy other than this one. read more

Total incompetence. Austin the pharmacist is great. Can't say many more positive things sadly. It needs to up its game.

On May 9, 2025 I attempted to get a refill for medication at the New Bern Ave/New Hope Rd. location. My physician's office reported that they had sent the authorization through 5 times that day and I patiently waited for over an hour to have it sent over again. The pharmacist was rude and unprofessional. The pharmacist on duty was condescending, sarcastic, and ignored my questions and concerns. I experienced this kind of behavior fro him before and reported it. I heard nothing back from the corporate headquarters. I wound up going to the doctor's office, which was about 9 miles away, and retrieved a paper prescription. I went to another pharmacy to have it filled and I transferred all of my medications to that pharmacy. I called the corporate headquarters to file a complaint. Although I just found out that the new pharmacy can only issue refills for 30-days instead of 90, I would much rather have to go more often than to experience such poor treatment. I am planning to write a formal letter to the corporate office since I have heard nothing from them. read more

I'm a sucker for convenience... But the inefficiency, HIGHER PRICES and dysfunctional pharmacy has me driving to Walgreens where the staff seems to care. I witnessed pharmacy techs almost coming to blows over their lunch breaks. When I asked one if she was OK she replied, "I will be when I knock that bi*** the f*** out!" Took the time to request that I not receive any calls, texts or e-mails prior to traveling overseas. The girl said that she placed me in "no contact status". Despite my request, I received multiple texts, calls and e-mails whilst on international roaming that cost me approx $20. High turn over seems to be at the centre of the problem in the pharmacy. The rest of the staff are just rude dolts who should be cutting grass, raking leaves or picking up dog poop for a living rather than ruining peoples' days. read more

CVS Pharmacy - Drugstores Near Me - RALEIGH, North Carolina

This is a pretty old and worn store that has a crazy busy pharmacy. The staff are friendly, but in the pharmacy they're rushed off their feet serving queues of people that are always 10-25 minutes long regardless of the time day or night. The pharmacists are friendly and helpful, as much as they can possibly be with so little support. The front counter staff are always smiling and friendly and generally you can buy things quickly there and be on your way. But in the end, the pharmacy is old and needs more staff, and the rest of the building is tired and beat up - it's seen better days. 3 stars takes into account 2 bonus stars because of the staff. Otherwise without the staff, because it's so worn out, this would only be 1 Star. read more

What a disappointment! The man at the front counter was kind of rude and not helpful at all. I had my Christmas cards printed here because it's close to home and they had a discount code. Lesson learned! My prints are crooked and a lot of them are even smeared. I didn't notice until I got home, and at that point I didn't have the patience to come back and get a refund. I tried CVS this year, but I should've stuck with Walgreens. I wouldn't suggest having prints done here. The store itself is a bit dated, with a smaller makeup section than most other CVS stores. This store is in a pretty good location on Six Forks, but I can't really say much else about it. :/ read more

CVS -- yeah, you've been in one... Your regular drug store that ate its Wheaties (not to be confused with its bigger cousin, Walgreens, which is on steroids) and has most of the little things you'd need in a pinch and wouldn't want to go to Target or the grocery store for, but not a gas station convenience store either. This location is at the corner of Six Forks and Lynn Rds, and it's a bit tricky to get in and out of; depending on what time of day it is, it can be a car accident waiting to happen. I'd rather stop by Walgreens but this CVS is conveniently located if I need something...in a pinch. read more

Signs say that masks/social distancing are required, however a maskless delivery person walked within 1 foot of me. The pharmacy greeted him as a regular and did not enforce the safety protocols. The pharmacy gave me the wrong dose of a prescription I renewed. Some staff are polite, some are not. read more

2.5 Stars. I have ended up coming here very often because it is close to our house, but I finally had enough and am now switching. I have been here every day of the week, at the beginning, middle, and end of the month, and cannot suggest a better time to come by. Stopping by in the morning is better and after 4 pm, forget about it, because there are usually long waits. Most of the time, the pharmacists & techs. can be rather friendly and helpful. It seems that there is a high turn over or this is a training facility because you will find new techs. here frequently. I think the management makes this into a bad thing because they are not as proficient, efficient, and not sufficiently staffed as a result. All of the staff seem rather overworked and overwhelmed every (yes, each & every) visit. It seems the techs. even express their frustrations and acknowledge the system's deficiencies with their truthful candor (something I do appreciate and actually kept me coming back here). I tried numerous times to get our set of Rxs to be refilled at the same time (by waiting to refill the first ones by a few days so that they can all be picked up when the last Rx is available to be refilled). Other cities I have been able to get this done so I did not have to stop by on Monday and again on Friday for two Rxs - but this CVS seems incapable to do this. I suspect that it is the high Rx volume and overworked staff that result in the lack of attention and communication to figure out a way to make this work. The non-pharmacy staff usually are less friendly and helpful. The store is exactly the same as every other CVS/Wal-greens/Big chain pharmacy/store; you know what to expect. There's a Redbox outside, which can be handy. The parking lot layout and street entrances are illogical and I am amazed I have not seen any small fender benders in it. I will go back here in a pinch, but, is not something I look forward to. Keep looking to find a better pharmacy that cares more about their customers and staff, is less busy, and able to helpful in addition to friendly. read more

Pretty run-of-the-mill CVS, but I end up stopping here often because it's conveniently located near my house. Plus, there is a Redbox outside, so that is a bonus. The thing I like about CVS' in general are the coupons...like an extra bonus when you buy something. They can add up to big savings! read more

This the slowest, understaffed pharmacy I have ever seen. I get texts that a prescription is ready, but then it is not ready. DESPISE this pharmacy. read more

Was at this location on Friday September 13th to buy some items. The woman Cynthia was working. She was directing people to use the self service checkout and did not want to ring me and the other customers up. One customer said this isn't a grocery store and we should be able to get checked out by a human person. She said well you gotta use the checkout and I'm doing what I'm told. She had such a bad attitude and then me and the customers were clearly upset cause we couldn't use our coupon and was having trouble with the self checkout. And she was not very helpful that day and I decided to leave out of frustration and so did the other customers. That visit left a bad taste in my mouth. She really needs to be retrained on how to do her job and speak to customers. Don't work somewhere if you don't like your job. This isn't the first time she's had an attitude either. You lost some sales that day due to her bad attitude towards customers. Either retrain her or get rid of her. Her attitude should not make you lose customers on a daily business. If this continues I will go keep visiting your other competition Walgreens where they have great customer service. The only reason I go CVS is because of the other employees who are very nice and cordial and I get the coupons via emails and mail and your 5 minutes from where I live. read more

This place SUCKS. Understaffed Pharmacy, I waited an hour and a half for them to fill my son's eyedrops, that were called in the day before. They initially tried to give me the WRONG MEDICATION. Then couldn't figure out basic insurance. Have transferred all my prescriptions to Harris Teeter. read more

Wow, CVS...you just earned extra points in my book! Thank you for taking the extra step to call my doctor for a refill on my prescription. This saved me a lot of time considering I have to leave a message with my doctor's nurse, then wait 24 hours for a return phone call to have them send you the refill request. ~Ilia read more

Great store and items are always on sale. I love the coupons that they have in mail. I love the limited edition items that you can't find in other stores and amazing deals as always read more

Rx sent from Dr. Friday afternoon, no contact from pharmacy. Saturday morning tried to call store 3x and was hung up on all 3x. Was on hold for over 40 minutes to be hung up on! Went to store, they didn't have Rx so had to send to store across town. 1 hour later got text, Rx ready. Drive across town and this store had Rx ready but can't release because Six Forks store still hasn't sent Rx. They are on hold with Six Forks and no one answering phones. CORPORATE TAKE NOTICE AND FIRE THE WHOLE PHARMACY CREW at Six Forks, Raleigh, NC!!! read more

God. Where to start? This place has the worst customer service I have ever seen. The front end staff makes me feel like I'm some huge inconvenience to them when I'm just trying to throw my money at them. I buy a certain low selling products of theirs in bulk. So a few times I asked if someone could go to the back and get me cases, instead of me taking 30 off a shelf, which they'd have to replace. Apparently they hate helping customers or something, because they turned a small request, which would have helped them, into a huge ordeal, multiple times. And even from the store manager one of the times. They are also just rude in general. One time my wife and I were in there about 10 minutes till close. There were like 2 people in line in front of us, and someone still shopping. My wife forgot to get something, so she walks back into the aisles to get it. The cashier looks over the other customers and says "you better tell her we close in 5 minutes." Seriously? There were still people to check out before us AND someone else still shopping. But apparently my wife grabbing a pack of qtips was going to make the cashier late for the season finale of The walking dead or something. And did I mention while all this was happening, a younger girl walked in alone, on the phone, telling someone on the phone to call the police, and crying uncontrollably. But, nah, 5 minutes till close. So we check out, the employees​ say "the light are turning off in 5 minutes." And my wife and i console this young girl, while being kicked out of the store. So we waited with the girl while her dad or someone came and picked her up. The employees just strolled on by us in the parking lot and left. Awesome store 10/10 would get kicked out again. read more

Rude pharmacy technicians who don't get the co-pays right even though I bring documentation from my insurance company to prove what the co-pays should be. After reading the other remarks on this page I think Walgreens would be a great improvement. Also, one of the technicians had a runny nose and kept swiping at it with the heel of his hand instead of blowing it into a tissue. Of course his germs got transferred to other customers - disgusting. You work in a drugstore, guy. Surely there are tissues available. read more

I always entered this CVS and never felt the need to write a review but I went on a Monday night looking for some Pedialyte. As soon as I walked over to the OTC aisle, an employee asked me if I needed help finding anything and led me right to the product. The cashier was also stacking a few things but apologized (I don't mind anyway and I understand you don't always see the customer) for not seeing me in line. I thought that was very nice to be acknowledged quickly and helped with exceptional customer service on a Monday night at CVS! Thank you! read more

If I could give this place no stars I would. Have had so many problems at this pharmacy. Have given them my new address 4 times yet they still only have my old address. I drop of prescriptions and they say 2 hours to fill, I come back next day to pick up and still not filled. I get automated calls from CVS saying prescription is ready and when I go to pick it up, it's not ready. Absolutely hate this place, nothing but frustration. read more

I called three days in advance to make sure they have my prescriptions and the pharmacists assured me I would have no problems. Now it's 3 days past and I am with out my prescriptions. I'm tired of the rude Spanish lady that works there who seems to never have time to be nice to anyone. She hangs up in two seconds of you don't respond in a heavy accent like herself. Super unprofessional to tell a customer you have items in stock then act as if you have no idea and now I don't know what I'm going to do. People are working and living very busy lives and interrupting there daily schedules is not good customer care. If you mess up you fix the mistake or at least try to. Sick of this place every month there is a issue. Going down hill the only reason I go to the place is because it's across the street. Now I'm having to drive miles to a different location and they are telling me that the same incompetent people are trying to fill my prescription today but there's no medications available? So angry I'd avoid this place. read more

The pharmacy folks here are always very friendly and nice. Do be careful when you are entering/exiting the parking lot here - the location is at a high-traffic intersection and it can be a bit hairy sometimes. One caveat - like most CVS stores lately, I've noticed that there is one poor employee marooned at the front of the store to service all the cash registers and the photo area, so be prepared to wait if you're trying to check out at the front. It's often easier to pick up your few things on the way to getting your prescription, or even just go to the back, which is better staffed. read more

Run down store like nearly all the other CVS stores in the area. The bathrooms are absolutely disgusting!! The store needs a remodel. It looks so dingy and out of date, but I guess you can't expect CVS to aspire to be anywhere near the level of a Walgreens. read more

I wish I could give this CVS no stars. The pharmacy here is TERRIBLE! They always get extremely backed up especially in the drive thru. The staff is very blasé about everything which isn't something desirable from people handling your meds. Several times they have messed up my prescription, misplaced it & even given me ANOTHER PERSONS medicine. They are awful. & if you take a moment to look behind the pharmacy counter don't be surprised to see a nasty work area to match their attitudes. Everytime I've been here there are empty pill bottles, trash & misc. papers scattered on the floors & under the counters. I drive out of my way to avoid getting my prescriptions filled here. You should too. read more

Worst pharmacy ever. If you like getting the wrong medicine, getting half your medicine, or not getting your medicine at all then this is the place for you. If you like attitude and excuses, you'll love the place. I'm taking my business to the new Walgreens down the street. Fortunately I was able to transfer all my prescriptions there over the phone while I waited for cvs to fill my last prescription that was promised six hours ago. read more

I have to agree with some of the other reviewers about the inefficiency of this pharmacy and the aloofness of some of its employees. But the pharmacist, Mark is very nice and treats customers well. read more

Horrible customer service on the store end. Please smile and show respect to others. If you don't want to work there, do us all a favor and quit!!! read more

Seriously dropped a pain medicine at noon and 6:00 pm it's still not filled. Ridiculous! It's so convenient but I'll be switching after this ! read more

Best CVS in America. Jason, the pharmacist will do just about anything for you and works his tail off. Very helpful staff.

This has been the worst experience with CVS pharmacy's. They are rude and hateful on the phone. I am from out of town and due to the late evening Dr. appointment yesterday I dropped my prescription off to be filled which I informed her I was from out of town and if any problems to please call me. Not once did the person taking my prescription explain that they had no power nor did she inform me that it might not be filled but told be to return by 8:00 pm to pick up my prescription. She also took my insurance card. Upon my return to the store it was locked up and a note on the window "Store closed due to power outage". At that point I am without my prescription, my insurance card and at my wits end. I call the CVS pharmacy where I live and they explain the prescription is in the computer but they can't fill it due to it not being released from the Six Forks Rd pharmacy, Unbelievable! Next morning I call CVS Six Forks and they still have no power. I am informed to call back in 1 hour and maybe they will have power. I call back in 1 hour and that person stated they had released my prescription to my home town (Great). I ask about the insurance card and could they mail it to my home address. At that point she told me they would mail it out in 7 to 10 days, WHAT. I ask why they just couldn't drop it in a envelope and mail it out today and then the attitude really came out. I understand they had issue's beyond their control but the attitude of this employee was way out of line. At this point I will and neither will any member of my family nor any close friends ever do business with any CVS pharmacy. Great job CVS! I would suggest that upper management look into this if they want to keep a good repiore with the customer's. Too late for me. I have had enough of rude employees as there are too many other pharmacy's that value their customers! Disgusted. read more