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    CVS Pharmacy

    1.9 (19 reviews)
    Closed 8:00 am - 10:00 pm

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    Flynn's Pharmacy

    Flynn's Pharmacy

    (18 reviews)

    $

    My own,personal, Flynn's saga- After a BMC sleep study…read morerevealed sleep apnea, I was asked if I had a pharmacy which I preferred to use for medical equipment. Since this was all new to me my response was to rely on the sleep clinic's recommendations. They chose Flynn's pharmacy to be my supplier. That was a big mistake on my part... To be fair, I should have done my research for a supplier; on the other hand, I never would have guessed something seemingly so simple could go so awry or be made so complicated and difficult. Frankly, the problems began with the BMC sleep disorder clinic staff who, though nice, generally misinformed me about the process of CPAP from beginning to end- to include omitting the necessity of a second and separate titration study. But that's for another review. So, relying upon their recommendation to obtain a cpap machine and supplies from Flynn's pharmacy, I set about making sure I had done everything necessary and was assured that I was all set and would be contacted shortly by Flynn's to pick up my CPAP machine. While I never heard from the pharmacy,at all, my insurance company did- multiple times, requesting authorization to fulfill the prescription for a CPAP machine which was granted immediately. Apparently Flynn's did not understand this and contacted our insurance company multiple times over the next 30 days- to the extent that our insurer ultimately contacted us suspecting identity fraud or some type of malfeasance was occurring with our account because the requests from Flynn's to authorize the CPAP machine had become a several time a week occurrence. Finally, there was a three-way call between our insurance company,Flynn's and myself to make sure we were all on the same page. With that straightened out, my CPAP machine was ready and available for pick up within 24 hours. Except that it couldn't be picked up because Flynn's had not informed me that I needed to schedule an appointment for orientation, which was done via Zoom online. Day of the appointment I was prepared to discuss whatever needed to be discussed; the Flynn's respiratory therapist came on screen, said hello, looked at me quizzically, then asked if I was OK? The question surprised me but affirmed that I was, then asked why she had inquired? Her reply was that I looked angry... I still have no frame of reference for that. I look how I look. It didn't set a great tone for the conversation which was to follow- generally a repetition of everything I had learned at the sleep clinic. With that over, I was finally cleared to pick up the machine, which I made another appointment to do. Almost two months had now elapsed from the day the sleep disorder clinic staff told me I would be sleeping well using CPAP therapy "in a couple days"...Go figure. What I did not know until I picked up my machine was the next hurdle to clear would be the CPAP supplies. If you know you know, but suffice it to say that these are numerous, each with their own replacement schedule. As one example, the most basic component is the cushion portion of the CPAP mask. This is to be replaced every 30 days. The way the Flynn's system for this works is, after 30 days, I would order a new cushion; with every re-order, my prescription would be verified and my insurance would be verified. That process would take anywhere between 3 to 7 days at which point the cushion could either be mailed to me, which would take an additional 3 to 5 days, or I could pick it up at my convenience. Doing some math, given the necessity of verifying my insurance and verifying my prescription with each and every re-order of supplies, the re-ordering schedule would lose something like 45 days over the course of 12 months. Frankly, it became such a morass of confusion and so thoroughly inconvenient that I simply found another CPAP supplier, locally, who provides three months of supplies at one time, a much better system. When I apprised Flynns of this development, and that I would no longer be purchasing from them, I was told that this was not legal and that they would be reporting both me as well as the new supplier do the authorities. I guess there are CPAP police ?? For the record, this system is perfectly legal and generally the norm. Bottom line- I would not recommend Flynn's pharmacy based upon my experience. I would recommend that you do your own research. If I had taken the time to have a conversation with Flynn's pharmacy initially, I might have saved myself both time and frustration.

    Customer service and snotty attitude. I feel very uncomfortable when I'm in there and they stare at…read moreyou like your an alien

    CVS Pharmacy - pharmacy - Updated May 2026

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