I got my covid shots at CVS. The app was very easy. I had an appointment showed up, signed in and waited less than 5 minutes. The nurse was really nice. Great experience read more

I went to try to pick up my prescription 3 times and the pharmacist said my prescription was never sent there from stout street clinic in Denver Colorado Yours truly Steven shopnick the CVS by motel 6 on Thomas Street Phoenix AZ not this.one read more

I went to this specific CVS because it states that they close at 10pm. I arrive at 9:05pm I'm waiting at the door and it was locked. Finally an employee says oh we are closed. I said it shows you are open till 10pm and mind you no sign on their door providing that information to their consumer. He then let me walk in and I spoke to a Kim I believe "store manger/supervisor" who was as rude as she can be. Attitude for no reason when I said I need a package and I was told I can come pick it up before closing which clearly says 10pm on the website. She said you're just going to have to come back tomorrow you're 5 mins late. I said why would your site say 10pm and you have nothing indicating you close at 9pm. She said "google is wrong it's been like that for years." So you're telling me the largest search engine is wrong and CVS being a large organization isn't fixing this issue that's been wrong for years. That's baffling. Her attitude was worst than the store being closed. I walked out and another consumer walked out with me and said "she didn't need to speak to you like that, she could have helped you." All I needed was a UPS package that was important for me to have. Do better CVS, keeping people like Kim around because of convenience isn't okay. read more

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The manager was very rude because I asked a simple question then she completely ignored me closed the store in my face didn't let me get my medication would never recommend this place to anybody can't believe that's the type of people in charge with our medication clowns .. read more

CVS Pharmacy - Michelle the manager - Drugstores Near Me - Phoenix, Arizona

This experience was terrible since yesterday 2/18/2021 she supposedly couldn't find my script then today she denies there's anything in the system then hears the doctors office on the line then claims to find it then proceeds to claim the instructions are vague very disrespectful and rude !! read more

CVS Pharmacy - CVS pharmacy 83 avenue and Thomas - Drugstores Near Me - Phoenix, Arizona

The staff here is extremely rude. On numerous occasions, I have encountered issues with this pharmacy. Today specifically, I had a COVID booster vaccine prescheduled, and I called into the pharmacy to see if I could schedule it for an earlier time. The lady that answered the phone said they don't do booster shots there. I let her know I had scheduled the appointment almost a week ago and had just received a confirmation. She cut me off and told me to go to Walgreens. I tried to ask if she knew if any location was doing them, and she rudely said, "No, that I would need to call around. I've visited many CVS locations, and this, by far, has been the worst. read more

Came here for a Covid test, My significant other and I made an appointment- mine being at 11:45 and his 11:15 we carpooled and the employee was sweet enough to take care of both us all in one. Their online service is really easy to navigate and I'll be coming here again. Thank you CVS for taking care of us in these hard times. read more

Tried to use an E-Gift card for my purchase and the cashier said they wouldn't accept it because they can't scan my phone. I've literally used 3 e-gift cards at other locations with no problem. What's the issue? read more

I have had to transfer our prescriptions to CVS due to a change in insurance coverage. Our initial experience is NOT good. For example, one prescription was faxed to them at approximately 2pm on Thursday 1/7/21 from the doctor. It's an essential medication to stop my partner's uncontrollable shaking--to the point he can't feed himself. Called them at 10:30am on Friday 1/8 to inquire if it was ready as we got no texts, etc. I was told "it's 2-3 hours out." Okay. Went by at 1:45pm (3.15 hours later) and it still wasn't ready. I was told "later today or early tomorrow." Well, as of 9:45am on 1/9 the website still says it's "in process." Really? 48 hours to fill a prescription? It's NOT indicated "out of stock-backorded" or any issue like needing to contact the doctor for any clarification. Just NOTHING. Every promise as ignored/unfulfilled. Not good for our very first encounter. And this was not a transfer. It was a brand new prescription. NOT HAPPY. Take a look at my partner's tremors and inability to even operate a telephone and tell me "cool your jets, we'll get to it." read more

This CVS is one of theee worst when it comes to customer servuce. I was browsing the isle one fine afternoon when i noticed i was being closely monitored by the staff..which is annoying and disruptive because it distracts from what i had come to do, purchase something i required. Regardless i tried to continue with my errand and as i was quietly debating between a brand name and a generic product the young lady behind the counter made a comment under her breath. My first thought was that maybe she had been talking to herself. So.. I ignored her. She then raised her voice looked directly at me and said " if your not going to buy it then you need to put that Shit back where you found it." Mind you, this is an underage person who looked about sixteen at the most so I was not going to lower myself by arguing with a child but i was stunned. It was as if she had struck me in the face..it was so uncalled for and so not ok for a CSR rep to speak to ANY customer is such a manner. Regardless of the circumstances. I looked around in shock unable to believe that she was directing such acrude comment at me , a customer. When i realized i was the only person within ear shot i naturally demanded to speak to her manager, who must have heard the entire exchange because he was walking with a purpose strait for us. I was relieved for about 2 seconds until he said " yes I heard what she said I have been watching you since you entered the store and i think you should leave beford i call the police. " ** FOR WHAT?! i was completely blindsided n flabergasted by his response but i now understand why his employees think its totally in their right to treat customer's in such a way. I am going to file a formal complaint with names and times dates etc with their corporate office as well. Sometimes i wish my parents hadnt raised me so correctly you know what i mean. Some people need to get exactly what they dish out to others. CVS ON 83RD AND THOMAS. SOUTHEAST CORNER. read more

DO NOT go here for drive thru Covid test!!!... I was contacted 3 days after my test and supposedly they gave me wrong tube it was blamed on a Clerical/ Lab then online ERROR, When I asked about getting in for a rapid test to make up for their error I was told they are not accurate in other words schedule another test and hope they get it right that time while waiting another 3-5 days ! I did not reschedule and will go somewhere else . HOPEFULLY this doesn't happen to others read more

Since my husband had to switch to this pharmacy due to insurance reasons, it was a little difficult trying to get all of his scripts transferred. But after taking the time to speak with the doctors office, who were the ones that have the miscommunication situation. This pharmacy isn't the one at fault, sometimes we have no choice who our insurance gives us an option to use these days. I'd like to take this time to Thank, Monica for her outstanding performance yesterday for helping us out resolve my husband's script. She deserves a raise or a nice bonus. Thank you! Monica for all your assistance. read more

Called this pharmacy to have my husband's prescriptions transferred from another store to this store since I was in the area(I am a Pharmacy Tech FOR CVS). I get here & prescriptions weren't even transferred!!! Waited 30 minutes, called the other store to see if they sent the prescriptions & the tech there, JUST faxed them over. Waited over an hour an a half for the prescriptions!!!!!! Techs & pharmacist didn't even care i was there that long. No apologies, no urgency, everyone looked mad. NEVER COMING HERE AGAIN!! read more

Compared to Walgreens. Love their service, customers are treated nicely and their pricing is competitive.

Wish I could give this location Zero stars. Called to see if my new prescription was ready for pick up and what the cost would be. Went through the automated crap and got put on hold for 23 minutes. I think it's time to transfer my whole family's records to somewhere else. read more