CVS Manager in Palmdale off of 25th Street East and Avenue S. Has no idea how to be a manager. He is discriminating against the community using legitimate coupons which are not copies but from newspaper. Coupon specifically states 2 identical coupons in same shopping trip. However he said "you people don't understand" yet every other CVS knows how to use the coupons. CORPORATE REFUSES TO EDUCATE THIS MANAGER WHO KEEPS DRIVING CUSTOMERS AWAY. Notifying the better business Bureau and an attorney for discrimination. I have already contacted CVS Corporate on this matter to resolve this issue and obviously they don't care about the community or its customers. I have placed this message on Twitter and Facebook. Notified the media who was really interested in this matter and stated that they had others reporting to them the same issue. read more

Pretty much agreeing with all you other Yelpers on how shitty this place is. I have personally been accused of stealing and even had their "undercover cops" come chasing after me when I left the store with my just bought lipstick. Receipt in hand. Know your rights and know you DO NOT HAVE TO STOP when they harass you like that. Screw this place. The only upside to this is that I contacted CVS headquarters and spoke with a very nice lady, Diana, who agrees that this store is BY FAR THE WORST they have had and need to make excuses for constantly. read more

I am leaving this review because I hate liars. I came in here to do some shopping. While I was here I had to use the rest room. They told me that both bathrooms are out of order. They also told me that last month and a couple months before that. (I should also mention that I am handicapped and walk with a cane. It is not easy for me to get around)If you don't want to allow paying customers to use your bathroom, tell them that you don't have a public bathroom. But don't lie. The girl that lied to me was also rude. Needless to say I didn't spend any money here and moving forward, I never will again. read more

Terrible customer service. They told me in the pharmacy they did not carry an item. When I called I was told they had

I had a lovely experience here today. I went to pick up my prescribed allergy medication and the service was swift, and hospitable. I had a few questions and concerns regarding the medication, and the pharmacist was happy to explain Every single detail to me. I would definitely recommend this pharmacy to my friends and family. read more

SLOW!!!! If I call to ask a question I wait on hold for over 30 min, I'm not over exaggerating I timed it then hung up! I went in the drive through for a simple pick up I was the only car in line was there for over 20 min! Went in store waited additional 10 for a prescription that was ready already!! Ridiculous read more

Horrible customer service at the pharmacy. Came to pick up a new medication, saw there was 3 people already in line, and thought it would take forever. Was pleasantly surprised, as first, that there were three cashiers/pharmacists, so the line went fast. ....until I was next, then two of them left, and I stood waiting for close to ten minutes. Was finally called up, no greeting, no apology for the wait, nothing. And at one point, she just walked away with no explanation. Wasn't getting my medication, I have no idea what she was doing, but it was insanely rude. This is all terrible customer service in any business, but especially at a pharmacy, where people are ill and trying to get their medicine and go home. I have a chronic illness, and was shaking and feeling faint, just wanted to go home. Wish this experience would have gone smoother. Considering switching to Rite Aide across the street. read more

This review is for the pharmacy side only! This is the worst pharmacy I have ever dealt with. Every time there is some kind of issue. This was the straw that broke the camels back for me. I had call earlier in the day to CHECK to see if a prescription I had a refill on could even be filled. I was told yes and that it went through their computer systems saying it was covered. They said give us two hours, I said ok. I called back three hours later after seeing it was not processed on their app. The guy who took my call when I called to see if it was ready said I had to bring my insurance card in. I said no problem and I drove there waited in line for 20 minutes. They do have the slowest service I've seen. Anyways a nice lady did help me and explained it couldn't be filled because it was too soon. Well I do have the medicine for sleep at night, but this was for anxiety during the day for only 5 days. Ok so that's no biggie for me. They can't fill it or they won't fill it that's fine. The thing is don't have an uneducated employee tell me I need to bring my insurance card in and they would fill it. I wasted my time and gas driving there because of this uneducated employee. So I asked to talk to the pharmacist and voice my displeasure of being told to bring my insurance card in to have it fill. I told her fine you can't fill I accept that. I don't accept the fact that you can't educate your employee!! As I stated above I've had an issue with this pharmacy every time I've gone there for a prescription. I'm also on monthly medication for back problems. They can never get the medication for me. My pain management Dr. is in Simi Valley and I have all my meds filled at CVS in Simi on Alamo street. They are the best!!! If they don't have it they order it and it's normally there the next day. As someone stated about this CVS in Palmdale that they can't drop of their prescription if they don't have the medication CVS in Palmdale should know better. They can take it so they can order the medication!!! I wish I could give this CVS 0 stars!!!!! read more

I have had so many problems with the people that work at this location. They might have been right that my refills ran out, or that my insurance didn't cover certain medications, but the way they explained all this to me was awful. They are snappy and rude, when all i did was ask for an explanation about X or Y. I did not go to school for RX, i do not know what every line on the medication label means. I was told that my RX was expired, that it was only good for a year, it has been 11 months since i turn in the RX. When I asked about that, i was given another reason that they could not fill my RX. Why can't you just be patient and helpful to your clients? I have moved all my prescriptions to the Rite Aid across the street and will not even be shopping at this CVS again. read more

i stopped by here to get a prescription filled. the staff was so nice and it took less than 15 minutes to get me in and out. would definitely go back here for any pharmacy needs. read more

These terrible people have no empathy for their customers. They are out of my pain medication and don't know when they will get more and cannot take my prescription to even ensure I get my medication. I had surgery and cannot find this medication anywhere for pain control. Must be made of gold. I hope that everyone in your pharmacy experiences pain and is told and treated the same way so that you know how it feels! read more

Worst customer service ever seen in my life. I recently purchased an Ankle supporter and didn't fit, so i called ahead before going to the store because i lost receipt and supervisor told the worker they had to check inventory to see if the item was sold.?! "Assuming i stole the item" Ridiculous/ Stupid response I've gotten my whole life. Hope they close this store down. read more

I really had the most and best experience at this CVS. THE BEST customer service always friendly and helpful compare to the CVS in Lancaster off 10th. CHEERS TO ALL THE STAFF ON Ave S. keep up the great work an helping the people.. read more

I took my prescription in to be filled, this has been my third visit to this particular pharmacy and every time the service has been the worst. It's as if you are bothering them, as if they do not want your business. I have visited two other CVS store and their service is by far, much better than this particular store. Sad read more

I'm only reviewing because of the girl who helped me at the register. Her name was Sandy and she was amazing. She was Friendly and courteous. Her multitasking skills were impressive and I hope her bosses can see this. The staff I've encountered prior was so-so. I've only had issues with pharmacy not having my prescriptions ready despite getting notifications that I can pick up. I really don't care about inconveniences if accompanied by good customer service. Luckily they have at least one staff member that's keeping unhappy customers coming back. read more

I always go to this pharmacy whenever I'm picking up medicine I like how not a lot of people go here so it's quick but one of the ladies who works here is so rude. read more