On top of everything from my previous review, they have now updated their phone system so that you…read morehave to go through a terrible AI answering system that doesn't want to put you through to a live person. So much for a small, local pharmacy with a personal touch, might as well just use Walgreens at this point.

The best I have ever encountered. Dundee Pharmacy is prompt, accurate, friendly and accommodating!read more

They tried charging me full price ) not through insurance) for a scrip because they didn't have our…read moreinsurance card updated (since I try to avoid this place like the plague) and they didn't bother to ask me for our new insurance card. They in the past have been super slow answering the phone and filling Rxs. Today it was filled in just about two hours so much better except for the 15 minute wait while they figured out how to enter the instance card into the system. Seriously this is what you do all day and you takes 15 minutes and two separate people to get it to work? No wonder things are always so far behind and slow here! This incident left me thinking that other reviewers may have the right idea as to what is happening at this store.

I recently purchased 3 boxes of Lindt Mini Pralines from the Walgreens website using a sitewide…read morediscount. Before placing the order, I checked local store availability and saw that the Wheeling location had 3 boxes in stock. I chose in-store pickup, and my husband picked up the order from the Wheeling store on 7/3/25. Unfortunately, 2 out of the 3 boxes turned out to be expired. Since the Wheeling store only had those 3 boxes at the time of my order, I had no option but to visit another Walgreens to exchange the expired items. I went to the Glenview Walgreens at Pfingsten & Willow. I found 3 unexpired boxes on the shelf and brought 2 to the counter for an even exchange. The manager, Mo, initially said exchanges had to be done at the original store. After I explained the situation, he agreed to sell me 2 new boxes at the same discount and eventually accepted the expired ones for return at Glenview, saving me a frustrating third trip. Both the associate and Mo were polite and handled the situation well, even though the issue wasn't caused by their store. I gave them 5 stars for customer service. That said, Walgreens should do a better job checking expiration dates. There was still a box on the Glenview shelf expiring 7/31/25. Just a heads-up to check dates before buying!

This Walgreens is extraordinary and I'm so happy I did transfer all our family to this Walgreens…read morebecause they are not only kind but also very caring and efficient. Supportive and helpful. I'm so happy to being part of the Walgreens family community now! Thank you Walgreens for hiring staff of such high level professionals. Astrid Bournas

Out of all the Walgreens stores that I have been to, the one in Deerfield Square stands out as the…read moremost pleasant one to shop at. This Walgreens is large and airy, bright and clean, with a more upscale feel to it. It is fully stocked. One big advantage of this store is that it is opened 24 hours a day! Another factor that impresses me most is the store's management. It has not just one, but two very nice and helpful managers. It had happened that I had clipped a $9 digital coupon online. Its requirement was to spend $40(or $30?) in a Walgreens store and I would get the coupon when I checked out. However, it didn't happen even after I spent the required amount. Long story short, the female manager was very nice and helpful, she apologized and manually added a $10 credit to my Walgreens loyalty account. When I went home and checked my Walgreens account online, I didn't see the added $10. So, the next time I went to this Walgreens, I talked to another manager, Sergio. The female manager had gone for the day. Sergio was very patient, kind, and helpful. To our surprise, he found that I actually had two accounts with Walgreens (apparently a mixed-up done by the pharmacy of another Walgreens), one with a slightly different name. The female manager had somehow credited the account that I did not know I had, and therefore did not actively use. Sergio gave me the phone number of their tech support department that could help me eliminate one of the accounts (that I will call, I promise). When I was checking out, he rushed over to make sure that I could apply my $10 credit without any problems. Kudos to Sergio! Now, as I know that I have two accounts, I am mindful to tell the cashier which one to use, until I can get one eliminated, or get them combined.

This is the location of the corporate office park for Walgreens. The buildings are all…read moreinterconnected through a raised walkway which makes it nice when the weather is bad. The main building is nice inside and has plenty of lobby seating before a sales meeting. Inside there is so much memorabilia about the Walgreens family and how they got their start in the pharmaceutical business. It truly is a business passes down through the generations. The office park is located next to the highway for easy access and there is plenty of free parking if you want to come inside and see all the Walgreens collected merchandise through the years.

Walgreens Headquarters customer service department at 180 Wlimont Rd called today to see how one of…read moremy new medications was going and to inform me of various services my local pharmacy offers as well as go over vaccine information etc. Tina was kind and very knowledgeable. My switch to Walgreens pharmacy has been a positive experience to date and the phone app is also a key feature. Highly recommended

THE WORST OF THE WORST, never ever on time never ever have professional employed sometimes eating…read moreor chewing gum never ever answer any phone call never EVER have any medication ready on time staff working are usually unprofessional disrespectful and have no knowledge of the job just total disaster look at the review one stare is too much for this place or any place , i tried 4 Walgreens in Northshore Northbrook,nortfield ,Glenview and Deerfield ,they all worst that the other finally i switch to Target finally I'm having piece of mind.

Hilariously understaffed. Somehow gotten worse over the years. Find any other pharmacy.read more

Dean and Nga's team work extremely efficiently. The drive up…read morewindow is a wonderful perk,

Good service, enough cashiers when required. The selections are numerous and weekly sales are…read morehelpful for holding down prices

They called me to ready for pick up medicine. They said Not yet you have to wait 1 hour ~ when I…read moregot there . I came back home . I can't wait 1 hour and came back to them .. it is sick and tired . When they open First time they were kind and nice , but not now ~ They said without consideration to wait in an officially and shameless way when they spoke. They didn't feel sorry at all. After few days I and my husband visited there around 5:30 . We can't find that their Store Sign was OFF . Oh my ~~ Date was December 13 . 2025 I summit picture the Walgreens outdoor Sign was OFF ~!!!!!! Before Closing ti

To sum up, a haiku:…read more Simplicity here Bare bones and vaccinations No one else in line

Follow up my previous review. I called 1-800-SHOPCVS and spoke to Joseph in customer relations…read more Yes, you can actually easily reach and speak with a real human! Such a rarity nowadays. 5-stars to CVS for that. The representative shared my experience and connected with the store manager, Don. Don called me later that day. He was professional, empathetic and apologetic. He assured me that he and his manager will address the incident with the employee. I really appreciate the follow up. 5-stars for Don.

Terrible experience at this pharmacy drive-up. Came to pickup a prescription for my wife because…read moreshe's sick. Person immediately says, "are you sure you want this? It's really expensive." Huh? It's for my sick wife. Are you telling me not to buy the prescription for a sick person? Stunned, I asked her if it went through insurance and she said no. So I tried giving her my insurance card and she said I needed a different one for pharmacy. I wasn't aware of this but this was my fault I told her I would come back and I pulled over to call my insurance and they get me to the pharmacy coverage rep. I pull back into the drive-up and the rep said it's probably better just to give my phone to the pharmacy to provide the info they need which when I suggest this to the pharmacist, she gives me the biggest sigh and rolls her eyes at me. But reluctantly took it and spoke with the rep. After getting off the phone, she tells me I need to go to the back of the line. No explanation just go to the back. What? The rep on the phone says, she needs to run it through the system so it could take a few minutes. Ok that makes sense. Just would've been nice to be told that by the pharmacist instead of just go back to the end of the line. There's only a couple cars in line and not a big deal. By the time I get to the window, I give her my card to pay and she's obviously pissed at me (huh? This is all part of your job), takes payment, gives me my prescription without saying a word and off I go. Her attitude just sucked the whole time. I get that you feel like you're busy and you're in a bad attitude cuz you hate your job. I get it. You know what's worse? Trying to keep 3 kids under 8 quiet and behaved in the car for almost an hour waiting to get a prescription for your sick wife.

They carry a wide range of products and the store brand is a good money saver. Store shelves/…read moredepartments are well organized and laid out

Not only has CVS closed a number of stores for falling sales (no doubt in part to customer…read moreservice), getting a couple scripts right seems to require moving mountains. I ordered a bottle of shampoo online from CVS, pay for it, said we'd be in the next morning to pick it up which wife did. It turns out they didn't have the shampoo I ordered, so they substituted something entirely different. So I called the store, explained my situation, and was given over to "the big boss." Big boss was neither polite, helpful, or the least bit courteous. He asked if I had a receipt. I had the bag the shampoo came in but there was no receipt in the bag. I told him we picked this up from you this morning and it's the wrong product. Can you not manage your website? Do you not have it people? Do you have stock people that can interface with the IT department? "We're sorry we can't help you," Boss said. Quite honestly I wouldn't step foot in a CVS pharmacy again unless I needed a medication and Walgreens was completely out. Even then, I would do so reluctantly.

Communicative and helpful was able to help me get a wheelchair for my mom in a very quick time…read moreperiod

Very disappointing service from this company. I had purchased a product via eBay and it was an…read moreokay transaction. I decided that i would do some repeat business and purchased two ankle braces from them. I received the braces and used them for about 4-5 hours. The design of the brace made it intolerable to wear any longer and i asked for my options to return the product. My options were to exchange for a returned product that someone else had worn or take a 20% discount on my next purchase. I felt that this was not sufficient and let the owner Dan know and to be fair to him i was strong with my response. Dan responded and explained that he could not give away free product to me since i did not purchase thousands of dollars worth of merchandise from him. He had had two people searching for most of the day to find a replacement in the return bin but they could not find anything. He apparently spent a lot of time working on my issue as well so i ate up any profit that he would have made on the sale to me. I am not sure why it would have taken most of the day to figure out that they did not have a replacement. It sounds to me like the return bin is a box in the back of the warehouse and not very organized. I am a believer in small business and my philosophy has been to take care of all customers regardless of how much money they spend. The owner helped me to understand that even though i had sent him over $40.00 of my money for a defective product, that he was not concerned with my problems. His profits are the important issue and who was I to bother him? Simply amazing.