CVS is like other national chains - save money by understaffing. Yes, the store is well stocked and clean but there is no one there to help you if you need anything. Every time I've been here I've had to wait at the checkout counter for someone to help. So, my two stars are for service. They have a large selection of a variety of items. Their prices are fair. I just wish they had a few more people working there. read more

Nice and clean store! No one to help ! Hard to find stuff! Finally got my shopping cart done! Not a big fan of the store! read more

CVS Pharmacy - Parking - Drugstores Near Me - NORTHBROOK, Illinois

DONT GO TO CVS TO GET PASSPORT PICTURES! I went to CVS to get my passport photo done. I went to the passport center to renew my passport when they told me that my photo my done wrong. The background was not the right color, my hair was all over my face, and overall, they said that the size of the face was completely wrong. After this, I went back to 2 MORE CVS's and none of them did it right! I don't recommend taking passport photos at CVS. read more

This store has truly rude and incompetent staff. They charged me 30 dollars and then tried to defraud me by telling me that the transaction didn't go through when I was able to demonstrate that it did indeed go through. read more

Very busy place and could use more help but otherwise it was good. Saw they need more help at the front register too.

The service here is hit-or-miss. On some days, the workers are super attentive--especially when you're getting a passport photo done. The process is very efficient. Otherwise, service is lacking on some days. When went to make a purchase yesterday evening, there was nobody at the registers for quite a while. Also, I didn't see a bell or any other way to get their attention. I had to wander back through the aisle and find someone to ring me up. However, the store is typically very neat and clean. read more

Due to staffing issues, the pharmacy drive-up is closed without notice. I am transferring all my prescriptions to another pharmacy.

The pharmacy's weekend closing time is incorrectly listed as 8 PM here, causing confusion as it actually closes at 5 PM.

Do not ever get your prescriptions delivered. I had ordered my diabetes medication to be delivered on the morning of June 11th online and an hour later, Steve from the pharmacy called to inform me that he turned away the driver because he didn't bring a cooler to transport it. Steve explained my prescription must be chilled, or it loses its potency, which is new to me, considering I had picked it up from them for the past 6 months without any instruction to do so. I told Steve this, however, he brushed me off and said to call back the next day and see if anyone else could help me. Quickly, I investigated Steve's information, and he was wrong about it being chilled, so I called back and told him. He agreed with me and said it will be delivered to me that day. I waited and waited, and it never arrived. The next morning, I called CVS and waited exactly an hour in the queue, no one was picking up. I called an #800 and they were helpful, concerned, and patched me right through to that CVS, where the pharmacist answered the phone, "What you got for me this time?" It was Steve...and he was just as unhappy to hear from me than I was to hear from him. I told Steve my prescription didn't arrive, and he cut me off, trying to talk over me that he'll have it out today. I wasn't going to let him cut me off, and I felt he needed to know that I'm on a scheduled dose and must have it, and he cut me off again, and proceeded to lament that he can't be expected to do everything, he has to deal will the window, the register, the phone, and deliveries, and he's just one person, but it'll arrive asap. I waited all afternoon and by 4:00pm, I knew it wasn't arriving as Steve said. I called back and got a different person, and as I explained how I needed my delivery and if she could check on it, her response was, "I'm only here for the day, I normally don't work at this location, and I don't know anything about deliveries, so I'll connect you to someone else." Then I got Victoria...and while I repeated the mysterious tale behind my delivery, she was muttering under her breath and not listening to me. Frustrated, and needing my prescription, I told her to forget the delivery and I'll find a ride to pick it up---then I told her I was already charged for the delivery and could she issue a credit. Victoria told me she doesn't do that. I asked who does and she said no one. I said I was charged by CVS, so someone else has to issue credits, and she said they don't do the charging, it's another service I need to go through. I asked which service and Victoria said she didn't know. I asked to speak to a manager and she said they didn't have a manager. I said someone must be in charge, and she said there is a store manager, but he isn't in and she didn't know his name. I asked if anyone oversees the deliveries and makes sure they get picked up. Victoria said they do not do that. An hour later, I come to pick up the prescription at the window, and it's Victoria, and she couldn't find it. It took her 15 minutes to locate it. This experience absolutely floors me. Imagine if you're at death's door and only CVS can save you, and you're stuck with Steve and Victoria. read more

I needed a PCR test on Thursday, 04/13/23. I made an appointment for 11:00AM that day. When I arrived there, I was told that the person who conduct the test will not be there till 01:00PM. They made an appointment for me for 01:30PM. When I arrived there, I was told that the person (nurse) called at 01:00PM, saying that she isn't coming to work that day. They had my phone number, but did not bother to call me and tell me that before I got there. I went there twice, sick and painful (they knew that) for nothing. It did not look like they cared!!! I will never go there again!!!! read more

I was ringing out my TWO ITEMS cough syrup and cough drops the register called an attendant for my license/ID the manager I'm assuming he had a blue button up Indian old man came up extremely rude no hello nothing just flat out said "I need to see ur ID" once I handed it to him I asked him about a coupon he immediately caught an attitude with me saying "now you have to start the ENTIRE transaction over" you know my whole 2 items.... annoyed on helping customers if u hate ur job then quit it's not the customers fault you're a loser employee at cvs read more

I am physician, and needed to call prescription for my pt. I spent more than hour on phone waiting when pharmacy staff pick up the phone. horrible service read more

Open during late hours, i use it as a quick stop for so many minds in things, hard to take time to list. Personnel is friendly, helpful when needed... read more

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This CVS is really convenient as it is right off of Willow road. It's usually clean and fully stocked however their customer service is terrible. Karine, one of their cashiers, is extremely rude and condescending. When I see she is working I want to turn around and walk out. I will no longer be going there because of her. read more

This location has been filling the same Rx, Ortho Novum 7/7/7, for a year and a half, I arrived on Wed 11/21/2018 only to find it substituted with a generic brand regardless of how many times they have been told that my Dr. demanded the brand, not generic. Their excuse was that it was on back order for 3 1/2 wks, and you do not notify the customer? You just assume that because you get bigger kick backs from generic brands that you can just substitute it on a whim? So they directed me to a branch 35 min away that also assured me they had it on their shelf for pick up 11/23/2018, this location is 3434 Dempster St. Skokie. I arrived to pick it up today, again, a 35 min drive, only to find it yet again, the generic brand. their excuse? The pharmacist failed to tell me on Wed that it was on recall. This pharmacy is the most pathetic, incompetent pharmacy I have ever dealt with in my life. No wonder they are failing miserably behind Walgreens. read more