This Walgreens is extraordinary and I'm so happy I did transfer all our family to this Walgreens because they are not only kind but also very caring and efficient. Supportive and helpful. I'm so happy to being part of the Walgreens family community now! Thank you Walgreens for hiring staff of such high level professionals. Astrid Bournas read more

Out of all the Walgreens stores that I have been to, the one in Deerfield Square stands out as the most pleasant one to shop at. This Walgreens is large and airy, bright and clean, with a more upscale feel to it. It is fully stocked. One big advantage of this store is that it is opened 24 hours a day! Another factor that impresses me most is the store's management. It has not just one, but two very nice and helpful managers. It had happened that I had clipped a $9 digital coupon online. Its requirement was to spend $40(or $30?) in a Walgreens store and I would get the coupon when I checked out. However, it didn't happen even after I spent the required amount. Long story short, the female manager was very nice and helpful, she apologized and manually added a $10 credit to my Walgreens loyalty account. When I went home and checked my Walgreens account online, I didn't see the added $10. So, the next time I went to this Walgreens, I talked to another manager, Sergio. The female manager had gone for the day. Sergio was very patient, kind, and helpful. To our surprise, he found that I actually had two accounts with Walgreens (apparently a mixed-up done by the pharmacy of another Walgreens), one with a slightly different name. The female manager had somehow credited the account that I did not know I had, and therefore did not actively use. Sergio gave me the phone number of their tech support department that could help me eliminate one of the accounts (that I will call, I promise). When I was checking out, he rushed over to make sure that I could apply my $10 credit without any problems. Kudos to Sergio! Now, as I know that I have two accounts, I am mindful to tell the cashier which one to use, until I can get one eliminated, or get them combined. read more

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Krista (Deerfield) She is an amazing, caring, empathetic and a world of knowledge pharmacist at the Walgreens in Deerfield. If I have questions or issues I can always count on her. Walgreens should be so grateful to have Krista on their team. Barbara Abrahamson read more

The pharmacy service at the Walgreens in Deerfield Square has gone downhill in recent years. Yesterday was the last straw. I have an infection which requires antibiotics. My dr. called in the prescription in the morning and said it should be ready in an hour. I called the pharmacy throughout the day to check the status and kept getting an automated message that they were "still working on it." Finally I went in person -- went to the inside counter since I have learned the hard way the drive thru is incredibly slow-- and was told the prescription was not ready. When I pointed out to the pharmacist that the prescription was called in in the morning, and if they have it in stock, it is not acceptable that it took the entire day to fill, ideally I should have started the medication earlier in the day, he became defensive and said they got "very busy." He told me it would be ready in five minutes and to take a seat and someone would call me. After waiting for 10 minutes, my phone finally rang with an automated message that prescription was ready. No one in the pharmacy called me to the counter. I was not able to start the medication until 6:30 p.m. I have since learned that last year Walgreens was bought by a private equity firm that does not prioritize subscription services. This is the reason I am giving 2 stars not one, as I don't think it is entirely the staff's fault (clearly their training is not being prioritized either). From here on out, I will be taking my business elsewhere. read more

Worst Drive Thru Ever. Nobody is in line except me. Man says we will be with you in a moment. 10 minutes later I ring the bell. Women answers and say 1 moment please. 10 more minutes go by and I ring the bell. I ring the bell again and they say the same thing. 25 minutes later and they finally get to me and the best they act like I'm bothering them and they have a attitude read more

Good choices and good prices for things that I often need or want. Store brand items offer a savings.

I've been a veterinarian for 44 years. I have never dealt with a worse pharmacy in my entire career. There are no voice prompts to leave a prescription. You're put on hold for an inordinate amount of time, then get someone that does not speak English well and can't understand what you're saying. Disconnects or hangups occur. I will never use this Walgreens in the future. read more

Been coming here for 6 years, monthly staff always knows me and we laugh. Always have my vast medications. I am known by voice LOL

My concerns about the inefficiency have been proven true, time and time again. Now, they have been slow and unable to fill an important prescription. I have been in touch with my practice about this, and they say they sent the prescription. I then call WG back (waiting on hold) and they say they never got the prescription request. This has been back and forth for three weeks. They are extremely hard to get ahold of and have not been able to do simple things like confirm filling a prescription. read more

Clean, and the customer service is helpful. Sale prices are amazing inflation busters! And the staff tries their best to keep the store clean! read more

Worst place ever. Their drive thru took 35 minutes. There were only three cars ahead of me. The first two took over 10 minutes each to just pick up prescriptions that are supposedly ready. Why so long. Ridiculous. read more

This place is an absolute shitshow. I came in to pick up a prescription, which my doc's office had called in about 30 minutes before got to the pharmacy. I wait in line about 10 minutes and then find out that it's not ready and I should take a seat and they will call me. All good up to this point. I get that they are busy, and I'm fine waiting my turn. But, I set in that seat for 40 minutes without being called back to the counter. So I back in an even longer line, waiting about 15 more minutes, only to find out that my script had been filled and ready about 2 minutes after my first stint in line. Zero respect for their customers.... I won't be coming back read more

This is the worst Walgreens I have ever been to. The employees are just standing around majority of the time. They constantly have sales tags up by items but when you get to the register it never rings up the correct amount and then the employees just stand there looking at you confused when you ask them about it until you just pay full price or walk away because they're not helping at all. I don't know if they need someone to come in and train them how to actually put items on sale instead of just putting tags up. read more

When visiting the Deerfield area, this Walgreens is my go to store to pickup necessities or items that I may have forgotten to pack in my luggage. The store is open 24 hours and is close to hotels. The location in the shopping center means I can stop at the bank and restaurants so I don't have to spend a lot of time driving around the area. Recommended. read more

Have to get my prescriptions here due to insurance and every month at least one is delayed by days. When you can only order at certain intervals, it makes things a bit difficult. read more

This store is circus non stop and hopefully this visit will end my misery ...poor customer service from top to bottom and nothing in between ... stool waiting in a gift card refund after failing to validate ...just keep putting me off telling me to call an 800 number .. not happening so I will move my business read more

Staff is unfriendly and not helpful. Try getting through on the phone. You've got a 50% chance of being hung up on. I wouldn't use this pharmacy except for my insurance. read more

Is it weird that I'm becoming obsessed with this Walgreens? I mean, if I could give the staff in the hair/cosmetics area more than five stars I would. This is the only Walgreens I'll be stopping by in the future. They've earned me as a dedicated client. I took my son in for some hair/face stuff for teenage face/hair drama, and I have to tell you not one, but two people were so completely dedicated to helping us find a product that might help him out. He's on acne medication that is causing his hair to dry out, and so we went in looking for a particular hair product he did some research on. When we couldn't find exactly what we were looking for, both employees were reading labels on bottles, searching through their database, and doing everything they could to help us! Wooooow. We are trying a new natural shampoo/conditioner that was recommended to us. And, get this, we were told if we are unhappy with the product we can return it within 30 days! I literally felt like we were in an upscale department store. The level of service was off-the-charts amazing. And this is not the first time. This is not the typical Walgreens experience you might expect. Clean, well-lit, and everyone masked. Even my teenage son, who rarely says two words to me, said, "Mom, this place is amazing! Everyone is so friendly and helpful!" And there you have it. Located next to Whole Foods if you want to pick up some healthy groceries in the same stop. Large parking lot. read more

The people that work here are utterly incompetent. I went to deposit money onto my chime account, and to different employees. Couldn't figure it out. I was explaining to them how to do it, something I shouldn't have to do, and they still couldn't figure it out. when I expressed that I was in a hurry, the clerk made some snide comment to me. I will never return to this Walgreens - they are horrible, incompetent, and rude. if there was a zero star option, I would take it!! read more

Walgreens corporate consumer relations - On hold for almost an hour. And every 10 seconds..."we appreciate your patience, all of our representatives are still helping other caller." No call back option. When a rude over worked representative finally answered, i asked to speak to a manager. I received "Our offices are closed now" message. Walgreens management obviously has no interest in serving it's customers. Even at the phone level where they don't hire enough employees to handle call volume. read more

This Walgreens is spacious and laid out in such a way that I felt perfectly comfortable in this time of Covid/social distancing. I had gone in for greeting cards and was pleased with the large selection. Randomly an employee asked if I needed any help which was appreciated. All employees are wearing masks. The cashiers are behind plastic partitions and are pleasant and efficient. Finally, their rewards program is incentive to make your purchases there...in a good way. read more

It's 10:30 pm at night on Thursday and no other pharmacy is open. But there's also no other patients here. Yet we've been waiting for over half an hour (now after 11 pm) while the grandparents are watching our young kids. And still waiting... sorry, but this pharmacy is a joke. How hard is it to count some pills and stick a label on it??? read more

Walgreens - No one at pharmacy and now waiting over 30+ minutes... - Drugstores Near Me - Deerfield, Illinois

Have been using this Pharmacy for 15 years.... Unfortunately, horribly mismanaged and understaffed, lacking basic generic medications... line is always 5+ people long, and there is only one counter opened. Management wants to transition to mail-order model and encourage patients to leave. This is sad and heartbreaking. read more

Terrible service. Understaffed pharmacy. Only go here if you want to wait an hour in line to pick up a prescription the was phoned in over 24 prior. I don't understand how a Walgreens that is basically located on top of their headquarters can be run so poorly? No one seemed to care or notice over 25 people waiting in 2 lines for pharmacy pick up and for vaccines. Not acceptable! Walgreens please fix this problem by properly staffing your pharmacy and having more than 2 people working the pharmacy counter - one for prescription pick up and one for vaccines. There should be at least 2 people working the prescription pick up counter when it is busy (as it usually is) at this store. read more

Changed their phone so it goes to call center rather than pharmacy and yet the call center never is able to resolve issues. As I have seen in other reviews, they regularly are not able to refill prescriptions when they are due. Currently I am being told I need to wait an extra week, over 5 weeks past my last refill for a medication I receive 30 day supply of. read more

The main computer department which helps customers is in Deerfield Illinois. However, I live in Van Nuys Ca. I called the phone number for computer help to check my prescription s on my app. The girl who answered told me she could not help me and disconnected me. Walgreens in store service is very good. However, the IT department is not helpful. I still need to get my prescriptions at Walgreens but I just manage my prescriptions. They get one star and are not helpful. read more

I have an apt 9:40 am and almost 1 hr to get my Covid shoot this is unacceptable business They need to get their head on straight Or close all their pharmacies read more

One of the least responsive locations in the State. Im writing this both as a patient and prescriber. It's a miracle if i ever am able to reach an actual person to speak with and many of my patients have been left stranded because they were out of stock of their meds and never notified the prescriber or patient until they came to pick up the med and made to wait for a long time. Several times i went during daytime hours and waited for an hour only to find out they were out of stock. Went in with my wife for her Tdap and exact same scenario. Both times we had made appointments online ahead of time and still had to wait around an hour. We finally ended up going to the Glenview location. Seems like the pharmacy is severely understaffed or just incompetent. Walgreens needs to take a serious look at their management at this location! read more

Utterly incompetent pharmacy staff. They have a standard schtick Nearly every time a patient calls for a refill. A receptionist asked for ones name birthdate and the name of the refill requested which she can never pronounce and has no idea of the medical significance of. She then tells you that you will have to hold for the pharmacist and places you on. " a brief hold."" During which time you have the privilege of listening to annoying elevator music. The pharmacist apparently picks up the phone periodically, then put it back on hold without saying a word. Period you end up holding for 20 to 40 minutes depending on your patience, never speaking to the pharmacist And never receiving your medication Unless you physically return. This is the same story for "auto-refills" which are never automatically refilled, and online refills. Total waste of time.! read more

The line here today is unbelievable. Not enough checkers. They really need self-serve checkout. I'm buying a bag of candy and a valentines card. Why am I forced to wait five minutes in line while several employees are too busy to wait on me? read more

Ahhh, a Walgreen's that doesn't pretend it's a grocery store! This is where my family and I did our traditional New Year's Eve Walgreen's stocking stuffer run, and found everything we wanted, from the Bark Off! (As Seen On TV), to almonds, to Reese's, to Men's Health magazine, to light bulbs, to Ramen noodles. The one thing we didn't find were tiny airplane bottles of liquor, but that's probably for the best... Drinking in Walgreen's could end in disaster. read more

I come to this Walgreens a lot because it's 24 hours so I can go early. I will NEVER be going back. There's a very elderly man that works the register that is nice enough but VERY pushy with opening a credit card every time I'm there. Last time I was there he asked like 3 times and said he needed it to win some contest. I told him my credit was froze and he said it doesn't matter so I just did it so he would stop harassing me about it every time I'm there. When I was leaving he said take care of yourself "both of yourselves and pointed at my stomach". I'm not pregnant. I can't have children. This horrid old man needs to go through training on how to talk to people or not work anymore. I'm Heartbroken. Walgreens needs to do better at who they hire. read more

The staff of this location are very attentive and very friendly. Jack is very knowledgeable about the products and where I can find things I am looking for. Very friendly and always keeping busy. There is nowhere I would rather go to have my photo needs taken care of because I can always count on Jack. I have had many other friends and acquaintances give jack praise for his customer relatability and product knowledge. The other staff members: Brian R, Margaret, and the others are also very competent as well. I go out of my way to shop at this location because I get to see the friendly faces I can count on. read more

Super nice store AND clean! Ron helped me this morning, OH MY GOSH! Sweetest man I have ever met! My pictures were ready. Thank you Deerfield Team! read more

The people who work in the pharmacy here are actually really helpful and great. The people who work in the general/food part clearly need a new job. If you don't like working there so bad then quit and find something you like better. I have continuous problems with Brian and asst manager steve who just need to find employment where you don't have to be so rude to customers and maybe even like a little bit of what you do. read more

Three curbside service attempts three wrong orders. This place has suffered from poor management forever. FUNNY thing is that it's in Walgreens HQ backyard. At some point this store needs to be accountable because it's embarrassing to have it so close to walgreen boots global hq!! 3.5 stars read more

It's really hard to separate all the bad Walgreen's experiences I've had but in my best effort I will try. On the good side, I like that this location still has all the cool kitchy stuff. They still have good sized beauty, seasonal and card departments (as opposed to other locations that want to be more 7/11's than drug store). On the not so good side, the pharmacy personnel are more often than not, rude and unhelpful. Plus if you are in a hurry and need your prescription ASAP don't come here. This was my situation the other day and they very rudely told me that they require 90 minutes to fill the prescriptions. Ridiculous! She basically told me that I should know better than to just come into the store and expect my prescription to be filled. I actually thought that was their business. Guess I was wrong. read more

I like that this is a fully stocked Walgreens with food, liquor, health and beauty supplies and seasonal items. This place gets pretty busy and generally they are pretty good about getting more cashiers to the front, sometimes as many as three to handle the crowds. I'm not convinced that this new savers club is such a great deal since I've been shopping here for years and even since the beginning of the club, I've only accrued $5 in points. That's mostly likely due to the fact that only certain items give you points for purchases, and they are very few items indeed. As for the staff they don't seem to be very engaged with their job, sort of flattened in affect and robotic in their approach. Since I work with customers all the time, I know it takes effort to make your customers feel valued. These people are basically going through the motions. This isn't bad, but it's not special either. read more

Chocolate Covered Raisins Melts in your mouth not in your hands. Adore the combination of fruit and chocolate? Then brace your taste buds. Just imagine Tangy, sweet raisins covered in luscious milk chocolate. These are the Walgreen's Brand, yes I said Walgreen's Brand. I purchased these when I had a hankerin for something sweet and at the same time I wanted make sure I maintained my girlish figure. Yes I could've bought the fancy brand, but hey what's in a name. These taste the same and hey they give you a 100% Customer Satisfaction Guarantee. read more

Don't do business with Walgreens! By 78 year old mother purchase a gift card for me for my birthday. But I received the gift card it showed it had not been registered. My mother bought one gift card and had one receipt, apparently an employee at the store switched out the cards however Walgreens is taking no responsibility... Here is the response: The card that was purchased and the card that the customer provided to us do not match. The card that was purchased was successfully activated and Kohl's has confirmed that the card has been redeemed. Unfortunately, there is nothing our gift card processor can do to assist. Best Regards, Kathy Looks like Walgreens doesn't have a big enough Monopoly so now they're stealing from senior citizens! read more