Hilariously understaffed. Somehow gotten worse over the years. Find any other pharmacy.read more

The Northbrook Walgreens leaves a lot to be desired. I think it's probably the worst location they…read morehave. This is not my usual store, but I stopped in to pick up some post surgery supplies for my mother. This is closest to her location. I was having difficulty holding a big pile of supplies when I approached the counter. They took my money, but wouldn't give me a bag until I agreed to pay extra for the bag. If this is the policy, it should be posted at the store entrance. Reusable bags should also be available at the counter for purchase. Neither is true at this store. I paid for a crappy disposable bag that they wouldn't accept back for recycling after I moved my purchases to the car. But It would have taken me 3 trips to get it all out to the car without a bag. Then they refused to give me a receipt for my purchases. The clerk said no one gets a receipt unless he calls the store manager to come over from his office, and that might take a while. I didn't have time to wait so I left. But after I saw my mother she said she wished I'd bought the larger size on one item. No chance to exchange it at the Northbrook Walgreens because I have no receipt. This is the most unfriendly Walgreens ever. We can only hope it is on the company's short list for locations to be closed.

Follow up my previous review. I called 1-800-SHOPCVS and spoke to Joseph in customer relations…read more Yes, you can actually easily reach and speak with a real human! Such a rarity nowadays. 5-stars to CVS for that. The representative shared my experience and connected with the store manager, Don. Don called me later that day. He was professional, empathetic and apologetic. He assured me that he and his manager will address the incident with the employee. I really appreciate the follow up. 5-stars for Don.

Terrible experience at this pharmacy drive-up. Came to pickup a prescription for my wife because…read moreshe's sick. Person immediately says, "are you sure you want this? It's really expensive." Huh? It's for my sick wife. Are you telling me not to buy the prescription for a sick person? Stunned, I asked her if it went through insurance and she said no. So I tried giving her my insurance card and she said I needed a different one for pharmacy. I wasn't aware of this but this was my fault I told her I would come back and I pulled over to call my insurance and they get me to the pharmacy coverage rep. I pull back into the drive-up and the rep said it's probably better just to give my phone to the pharmacy to provide the info they need which when I suggest this to the pharmacist, she gives me the biggest sigh and rolls her eyes at me. But reluctantly took it and spoke with the rep. After getting off the phone, she tells me I need to go to the back of the line. No explanation just go to the back. What? The rep on the phone says, she needs to run it through the system so it could take a few minutes. Ok that makes sense. Just would've been nice to be told that by the pharmacist instead of just go back to the end of the line. There's only a couple cars in line and not a big deal. By the time I get to the window, I give her my card to pay and she's obviously pissed at me (huh? This is all part of your job), takes payment, gives me my prescription without saying a word and off I go. Her attitude just sucked the whole time. I get that you feel like you're busy and you're in a bad attitude cuz you hate your job. I get it. You know what's worse? Trying to keep 3 kids under 8 quiet and behaved in the car for almost an hour waiting to get a prescription for your sick wife.

They tried charging me full price ) not through insurance) for a scrip because they didn't have our…read moreinsurance card updated (since I try to avoid this place like the plague) and they didn't bother to ask me for our new insurance card. They in the past have been super slow answering the phone and filling Rxs. Today it was filled in just about two hours so much better except for the 15 minute wait while they figured out how to enter the instance card into the system. Seriously this is what you do all day and you takes 15 minutes and two separate people to get it to work? No wonder things are always so far behind and slow here! This incident left me thinking that other reviewers may have the right idea as to what is happening at this store.

I recently purchased 3 boxes of Lindt Mini Pralines from the Walgreens website using a sitewide…read morediscount. Before placing the order, I checked local store availability and saw that the Wheeling location had 3 boxes in stock. I chose in-store pickup, and my husband picked up the order from the Wheeling store on 7/3/25. Unfortunately, 2 out of the 3 boxes turned out to be expired. Since the Wheeling store only had those 3 boxes at the time of my order, I had no option but to visit another Walgreens to exchange the expired items. I went to the Glenview Walgreens at Pfingsten & Willow. I found 3 unexpired boxes on the shelf and brought 2 to the counter for an even exchange. The manager, Mo, initially said exchanges had to be done at the original store. After I explained the situation, he agreed to sell me 2 new boxes at the same discount and eventually accepted the expired ones for return at Glenview, saving me a frustrating third trip. Both the associate and Mo were polite and handled the situation well, even though the issue wasn't caused by their store. I gave them 5 stars for customer service. That said, Walgreens should do a better job checking expiration dates. There was still a box on the Glenview shelf expiring 7/31/25. Just a heads-up to check dates before buying!

I needed a cane so I went to Keefer's whereupon the door was opened for me, two young ladies waited…read moreon me, made sure I purchased the correct cane. They made me feel very important, very kind to me. Try and find this politeness and customer service anywhere! Thank you, Keefer's. Patty Fraser

Old school pharmacy. I was pretty impressed with the fact that they do so much right on site. The…read morestaff is great and it's a local business.

Mark Drugs is fantastic! They are friendly and knowledgable. All my horomone drugs are chemical…read morefree without side effects compared to if I went to a "regular" pharmacy I would have to get the usual drugs with the chemicals and side effects. Thank goodness Mark Drugs is around as a compounding pharmacy. Victoria S.

Charged $20 delivery when I wanted to pickup. Was not refrigerated package was left in foyer when…read morepackage had label that said on it call 15 minutes before delivery. AND $20 for a teeny package that we were going to pick up!!! Never again I will drive 20 miles further before going to these whatever!

Very nice and helpful staff, especially for special compounded formulations of medicines, including…read morefor pets. Free local delivery, or one can pick up at their store across the street from the CTA-Pace-Metra bus & train stations. However, I recommend dealing with them only by telephone and voicemail (despite what their website says). Email often gets lost, so I nearly got stuck on a refill, almost running out of my cat's vital medicine. And, staff do not know how to set up the phone/internet refill app for the customer, so I would avoid that too. (To the owner: I highly recommend that you remove the email and app mentions from your website, until you improve your IT systems to always work promptly and effectively with your staff and customers.)

Best customer service I've ever seen in a retail pharmacy. I used to goto Walgreens for my…read moreprescription needs but couldn't stand the long waits and poor service.

The service here is hit-or-miss. On some days, the workers are super attentive--especially when…read moreyou're getting a passport photo done. The process is very efficient. Otherwise, service is lacking on some days. When went to make a purchase yesterday evening, there was nobody at the registers for quite a while. Also, I didn't see a bell or any other way to get their attention. I had to wander back through the aisle and find someone to ring me up. However, the store is typically very neat and clean.

Nice and clean store! No one to help ! Hard to find stuff! Finally got my shopping cart done! Not a…read morebig fan of the store!

Out of all the Walgreens stores that I have been to, the one in Deerfield Square stands out as the…read moremost pleasant one to shop at. This Walgreens is large and airy, bright and clean, with a more upscale feel to it. It is fully stocked. One big advantage of this store is that it is opened 24 hours a day! Another factor that impresses me most is the store's management. It has not just one, but two very nice and helpful managers. It had happened that I had clipped a $9 digital coupon online. Its requirement was to spend $40(or $30?) in a Walgreens store and I would get the coupon when I checked out. However, it didn't happen even after I spent the required amount. Long story short, the female manager was very nice and helpful, she apologized and manually added a $10 credit to my Walgreens loyalty account. When I went home and checked my Walgreens account online, I didn't see the added $10. So, the next time I went to this Walgreens, I talked to another manager, Sergio. The female manager had gone for the day. Sergio was very patient, kind, and helpful. To our surprise, he found that I actually had two accounts with Walgreens (apparently a mixed-up done by the pharmacy of another Walgreens), one with a slightly different name. The female manager had somehow credited the account that I did not know I had, and therefore did not actively use. Sergio gave me the phone number of their tech support department that could help me eliminate one of the accounts (that I will call, I promise). When I was checking out, he rushed over to make sure that I could apply my $10 credit without any problems. Kudos to Sergio! Now, as I know that I have two accounts, I am mindful to tell the cashier which one to use, until I can get one eliminated, or get them combined.

Krista (Deerfield) She is an amazing, caring, empathetic and…read morea world of knowledge pharmacist at the Walgreens in Deerfield. If I have questions or issues I can always count on her. Walgreens should be so grateful to have Krista on their team. Barbara Abrahamson