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Mom & Dad Pantry

3.0 (3 reviews)

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6 years ago

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Walgreens

Walgreens

2.1(65 reviews)
0.4 mi
•$$

Since there was a discount on the Walgreens website, I decided to purchase 3 to 4 boxes of Lindt…read moreMini Pralines, both to stock up for ourselves and to give as gifts. Normally, I would choose shipping, but due to the recent heat, I didn't want to risk the chocolates melting in transit. So instead, I checked local store availability and saw that the Wheeling location had 3 boxes in stock. I placed an order for in-store pickup, and my husband picked them up today (7/3/25). It should have been a simple and straightforward transaction, but unfortunately, 2 out of the 3 boxes turned out to be expired. One had an expiration date of 6/30/25, and the other 5/31/25. Only one box had a reasonable expiration date of 10/31/25. For comparison, the box I've been enjoying at home, that was purchased two months ago from a different retailer, does not expire until 1/31/26. Walgreens really needs to implement better quality control regarding expiration dates. Selling expired products, especially food items like chocolates, is unacceptable. And since the Wheeling store only had these 3 boxes at the time of my order, I now have to make a trip to another Walgreens to return or exchange the expired ones.

The customer service was outstanding, the pharmacy went out of their way to help with refilling my…read moreprescription and getting the best deal. They also got the prescription ready so fast I could not believe it! The cashier at the front was also very attentive and nice and helped me with sending in photos and checking out items. Everyone here was very nice and helpful even though it was a busy time.

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Walgreens
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Walgreens

Walgreens

2.1(20 reviews)
3.2 mi
•$$

Love the staff, I used to walk here all the time as a kid to get snacks and drinks with my sisters…read moreand friends.

Incompetence, Zero Compassion, and a Complete Lack of Professionalism…read more I requested my prescription on a Monday morning with a promised pickup later that day. I called around noon and was told by Tal it was "on track" for the afternoon. That afternoon came and went with no update. When I called again, Apexa informed me they only had 5 pills in stock but could order the rest. I picked up the 5 pills later that night, worried about getting the remainder before leaving town Friday. Tuesday, my doctor increased the dosage. The Walgreens app showed the medication would arrive Wednesday. By Wednesday afternoon, still no update--so I called again. Michael told me they could not fill the rest because I "had enough until Friday," contradicting everything I'd been told. When I expressed urgency, he raised his voice, saying, "You can pay cash for it if you don't want it to go through insurance. Are you going to pay for that?!" I agreed immediately and asked the price--$23.17. He put me on hold, and then Nikki picked up, claiming it couldn't be sold for cash because that would be "insurance fraud." I pressed for answers about the repeated misinformation. Nikki admitted the medication had arrived earlier that day but still refused to fill it because "the system" showed I was "covered" until Friday. Then, in the most unprofessional and insensitive comment I've ever experienced from a healthcare provider, Nikki said: "No wonder why your doctor increased your medication, you clearly need it." This was said to a patient who was already in tears and struggling with anxiety. When Friday came, I called again--only for Tal to tell me they had not actually received the medication like they were supposed to. She said she would start calling local stores to see if they had it in stock. Why wasn't that done on Wednesday when it was clear I was upset and leaving town? This pharmacy repeatedly gave me conflicting information, failed to take proactive steps to help, and treated me with shocking insensitivity. Handling people's medications is a responsibility that requires accuracy, consistency, and compassion--this Walgreens location displayed none of the above. Walgreens, if your staff cannot manage basic communication or show empathy to sick and vulnerable customers, they should NOT be working in healthcare.

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Mom & Dad Pantry - convenience - Updated October 2026

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