The real problem here lies with the Pharmacy. While most of the pharmacists were incredibly nice, there was one in particular, by the name of Angela, that was completely and utterly rude for no reason. The computer system was not working and kept telling me to use another form of payment, basically making me feel like my card declined even though I had enough money in my account. I contacted my dad to let him know what the situation was and if he would not mind paying while I tried to figure out why my card was not going through. My dad offered to pay over the phone, which you obviously can't do, as they had to slide the card, so then he just offered to pick it up for me. I got off the phone and decided to try one more time, thinking maybe it was the computer. While in line, I checked my bank account and saw I was charged $200 three times for my medication, a total of $600. Instead of trying to help me figure out why I was being charged, Angela stated "well no receipt printed so I don't know what to tell you".
I later asked for further help and ushered toward the manager, who was completely frazzled and overwhelmed by the situation. It was not brain surgery, I just wanted to know what was going on, I have no idea why the manager was freaking out. She did do her best to help me and I appreciate it, but I do not appreciate her comments stating how she "could not handle this right now" and "I have too much going on right now". So I ushered back to the pharmacy and told to ask Angela for a receipt. Again, she told me there was none. I let her know that there had to be something because I was charged $600 and someone needed to figure out what was going on. Instead of being polite or suggesting I call my bank to find out what the issue was, like another pharmacist insisted, she began to insult me by stating "well your card declined, and you tried to call your dad to get him to pay and he said no". She said this with an attitude as well. This had NOTHING to do with what I just stated, was completely untrue, and 100% none of her business. She was clearly attempting to listen to my conversation with my dad on the phone and failed. I have no idea why she would make this kind of statement. It was 100% out of line and completely unprofessional. She ruined my experience, and while the other employees were very polite, I will not be shopping here ever again. Instead of apologizing, she denied having an attitude, yet remained quiet once I told her manager and other coworkers the rude statement she had made. She just wined in the background, "I wasn't being rude."
The problem did lie in their system after all,. when I called my bank from CVS. They told me everything was fine on my end and that the store rejected my card due to something in their system. The money would be put back in three days. Instead of suggesting I call my bank, this woman insulted me. The manager did offer me a $30 gift card, which was very generous, but I wanted someone to speak to this women about how she treats customers, it's not OK. Especially since she made this statement in front of other customers. It was completely out of line.
Angela was completely demeaning, insulting, and rude. Even as I was finishing up with the manager and about to leave, instead of apologizing and admitting her comment was rude, she simply stated "I'm sorry but your card declined...", which was not true. This woman ruined my experience and just made it irritating. I refuse to shop here or use the pharmacy after this experience. I understand if you do not like your job, but do not take it out on the shopper. I've worked in customer service myself so I understand how frustrating and ridiculous customers can be, but I was polite and nice to this woman who began her conversation with me, with an attitude. If you do visit, make sure not to have Angela help you. read more