I've been going to Burts Pharmacy for 25 years Employee's at Burts are the best in the West…read more Jeff Fischer

I try to support local as much as possible, but it has been a real challenge doing so with this…read morepharmacy. We had an issue with them not being able to order several meds in the past, after telling us they could, only to never call us to say they couldn't order it. We sat for days thinking it was on its way when it wasn't. The last straw was a recent visit when the customer service woman with short dyed reddish purple hair and arm tattoos (nothing wrong with that, just for ID purposes since I couldn't get her name) She was so incredibly rude and unprofessional that it turned me off from ever coming back. I got a text that my RX was ready and when I came 2 days later, she said there was nothing for me. She was short and obviously irritated and said "I don't know who sent you that text but it wasn't us" I showed her the text from Burt's Moorpark and she rolled her eyes and said "well there's nothing here. It turned out to be a mixup from my doctor's office but she made me so feel embarrassed and unwelcomed that I'm never coming back. Giving 2 stars for Kimmy the pharmacist who is professional and prompt but didn't say anything when the other lady was so incredibly rude. I'm bummed but have enough stress in my life without being treated like crap when I go pick up my meds.

This location does not care about servicing the drive through pharmacy. I sat inline for 15…read moreminutes, I was the second car, and no one came to the window. The driver in front of me had to ring the bell a second time. Finally, I backed out and had to walk in. Avoid the drive thru at all costs. Walk in if you want service. This is the third time I experienced the drive thru issue. This location needs more pharmacists and better attention to detail.

Top notch customer service. I literally left the CVS across the street due to horrible customer…read moreservice and it was a complete 180. The clerk was incredibly sweet and nice. As I even told her greeting me and other customers entering the store and leaving definitely made it feel like my business was wanted. Thank you for having a friendly staff.

They did a really good job with my medication. Initially they gave me the wrong generic form and…read morewhen I asked Brandon and Nicole at the front desk, they did their best to accommodate the request I had for specific manufacturers and they did this within a few days, so I'm really thankful for them.

Address is wrong!!! We had 15 min to get to the pharmacy but with the wrong address we never had a…read morechance.

Sometimes you want to go where everyone knows your name, and they're always glad you came. I can't…read morerecommend this pharmacy and its staff enough. If there's anything lacking, it's the logistical trade off of being a smaller pharmacy and not being able to have everything in stock at all times. I begrudgingly go to CVS for some urgent medications but that tends to be rare.

Everyone is very kind, very professional, well organized, and A + customer service, which is hard…read moreto find these days.

I've always had a pleasant experience with both the pharmacy and purchasing within the store. My…read morepick up orders are always fulfilled within a half hour or so. The pharmacy has always returned my calls and helps with any issues I may run into. Great experience all around.

I'm in a hurry but no problem, I'm first in line and they'll be open in 1 minute. The gates open…read moreand I'm told to come up to the counter, awesome! I'm not going to be late). Then the lady can't log on to the system (something about the system is glitchy in the morning). So she calls her coworker over to log into the terminal next to her. She comes over, logs in no problem, then calls the person in line behind me. The lady that's helping me says to her, you should help him and she say I already called someone else (I'm literally standing right in front of her). Then she helps the guy and instead of helping me, she leaves and my lady still can't log on. I was wondering where the hidden camera was considering the total incompetence surely had to be a fake. But nope they are really like that over there at the Carmen CVS.

North Oaks Pharmacy has been a tremendous resource for helping me to care for my mom. They will…read morebubble pack the medication that is required for most board and care homes at a nominal fee and deliver same day! Ben and all the staff are friendly and helpful-just what you would expect in a small family run pharmacy! Thano you for all your help and support!

Ben and staff continue the concept of customer service to the highest level. I was very happy that…read moremy part D Medicare plan includes them as a preferred pharmacy for 2026. Ben even fills my dog's Rx with a smile, the best price, and the utmost care. Love this place.

This review is for the Tire Center. My wife drove up with a…read moretire low pressure indicator. JEREMY, the auto technician was VERY Professional, and inflated all four tires free of charge. I will DEFINATELY consider taking my cars back for our tire needs! Recommend!!

Why has Walmart removed the wet towel/tissue dispenser near the cart rail to be able to wipe down…read morethe cart handle,etc? This the height of the Flu and Cold season!!

It's a real downer when a store in which you've previously had mostly good to great experiences…read moreleaves you feeling like changes have happened, and not for the better. My displeasure with this location started recently when they implemented an AI phone system for the pharmacy. While the voice them use is pleasant and helpful, I quickly learned that the system can only handle one request at a time. Humans can manage multiple questions and just deal with them one by one. Using the AI phone system thus requires multiple calls, and it's difficult to get through to a real person. I found that I needed to leave a voicemail. Once I got a call back and once I didn't. 50% batting average? Good for baseball, not great for customer service efficiency. Today's frustration was when Dear Hubby picked up a prescription for me. I don't have the numbers in front of me to verify, but as I recall this particular Rx wasn't very expensive. Today it was over $60. What?! I looked it up on GoodRx and it's 3 times what it should be. What bothers me is that their records should show what we paid previously and they could offer to check with GoodRx for a better option. That would be good customer service, instead of good ol' corporate greed. This has me so irritated that I'm considering switching all of my pharmacy business to a different provider. We've been loyal customers for a decade and a half, but this may be the last straw. Especially now, we all need all the dollars we can get just to pay other bills, like filling the car with gas, and on and on. The combination of making it difficult to talk with a live person when one has questions / needs of the pharmacist, and the overcharging - that's not making me feel like a valued customer at all.

I stopped by this CVS store to pickup my photo. I had a T-Mobile Tuesday coupon to print a 8x10…read morepicture from their mobile app and all you have to do is pick it up at any CVS store. This one is near my work and I was grabbing food in the same plaza so I chose this one. I came in the early morning so I found parking easily here. When I walked inside, they were not busy at all and only had 1 person working the cashier. That same cashier works at the photo department so I had to get in the checkout line and then tell her I was there for a picture pick up. The process was simple but I can see how it can be slow if they had many customers waiting to check out.

I wouldn't go anywhere else! I love the personal touch they give me. There's nothing like a…read moreneighborhood pharmacy!

LOVE this place! People are excellent; prescriptions (through insurance) are the best value. I can…read moreleave my doctor's and will often get an automated call moments later saying my prescription is ready for pick up. That NEVER happens elsewhere. Convenient hours. Knowledgeable, friendly staff; easy to talk to one of the pharmacists if you need. Checkout is fast. I found them because they were the only ones who had a certain med recently. Suggested by my doctor. I was so impressed I transferred anything I was getting at Costco or online. Plus they have any of the other medical items you might need.

Airon at Burts Pharmacy in Newberry Park, CA moved heaven and earth so that my friend Bill could…read moreget his charger for his medical device. Thank you Airon.

Just so bad all around. I've tried supporting them for months now since they're a local small…read morebusiness but I can't anymore. Their auto refill system is horrible and never works for some reason, they're always super late and im left missing days of medications, they talk to me using internal terms for their systems as if I know what they're talking about, customer service is rude and snappy like im being a nuisance because I required my medication to be filled? Bizarre and just really bad all around.