Today's visit to this location showed me that some of the front store staff should be better trained in customer service and on how to work the register. Mr. James wasted 30 mins of my time by 1) talking to an employee outside the double doors while I waited in line and 2) ringing up my purchase, then at the last minute only to tell me that the transaction had to be voided and we need to start over, but not giving a valid reason. When I spoke to the manager, Mr. Paul, he could not provide reasonable explanation, nor offer a reasonable solution besides wasting more of my time. read more

Came in to get a flu vaccine. Pharmacist, Desai Suchita PharmD, attended to me quickly and she was very sweet. You can tell she had a very pleasant demeanor. She made me feel at ease. She took my information quickly, did not make me wait. She administered the vaccine very effectively, no pain whatsoever. Provided me documentation for work, made a funny joke about healthcare employees coming in at the last minutes (I'm guilty, so I laughed). She gave me a coupon and a free pill organizer. Very nice experience with the CVS pharmacy. I will come here again for my flu shot. It was completely covered by my insurance and very prompt and decent experience. read more

Incompetent!!!! Dr. sent the prescription into CVS on a Wednesday. I called on Thursday to check on the status of the prescription. The pharmacist "couldn't find it," so I had the Dr. call it in again. Thursday night, the pharm tech stated that he saw the prescription and that it would be available for pick up Friday morning. Friday morning, the pharmacist can "no longer see the prescription in the system. It's as if it disappeared." I had my Dr. call the script in for the THIRD time, only for the pharmacist to not be able to find it. I visited a neighboring CVS out of sheer frustration and confusion, and had THAT pharmacist call THIS pharmacist and teach him how to view the script in his system. Although they claimed the prescription would be available by Friday night, it wasn't ready until Saturday. Hours of time wasted on the phone with CVS' atrocious answering service and my Dr.'s office... only to have to find another pharmacist teach this pharmacist how to do his job. read more

I had a very disappointing experience with a CVS pharmacy employee over the phone. Then I went in person to pick up the meds and the staff member was extremely rude and unhelpful. I usually pay $36 for my medication using a GoodRX coupon, but she initially insisted on charging me $138, refusing to apply the coupon. After much insistence on my part, she finally agreed to use the GoodRX coupon but made me wait an unreasonable amount of time. This level of service is unacceptable and reflects poorly on the pharmacy. I hope CVS addresses this issue to prevent future occurrences. Just as a reference this was on June 7th, 2023 read more

I have done business at this CVS for 10 years. Never had an issue and good service, never had a cost issue, never had trouble at the drive-in window. There are always people who go to the drive-in window that should have gone inside as their issues are not the simple ones that should be conducted in a drive-thru. They are always fully staffed and everyone is busy. Physicians and office staff using electronic systems to order the prescriptions make mistakes. My experience with the Walgreen's in the area is terrible. I recommend this pharmacy. Sounds as if the haters on these reviews didn't do their diligence and had issues. read more

This place continues to be the worst pharmacy I have EVER used! Rang up things, never asked for cvs number. Double charged something on sale. The told me in an unfriendly and "not my fault" attitude to go up front they they would straighten it out. Went up front and again it was MY FAULT that I had not used my cvs number for discount. Meanwhile front clerk MADE elderly man use self check up even though he had a confusing complicated check out. Just lazy on her part. For a neighborhood like sienna to have such a bad pharmacy is disgraceful. We have been in Sienna for 12 yrs and awful the whole time. We don't use it unless there is NO other choice. Hire some decent people!!!! read more

I don't do much shopping at CVS, I find their prices exceptionally HIGH but when they have sales such as "buy one get one free", it makes shopping here worthwhile. Anyways, we stopped by this CVS on a whim while heading home. This isn't our usual CVS but our usual CVS is always out of the items we need so we stopped at a new-to-us location with our fingers crossed they'd have it. Unfortunately, that was a big fat no on that. Bonus stars on the lady that helped me tho- OMG! She was beyond friendly and helpful. Superb customer service despite them not having what I was looking for. We left empty handed but with a smile on our faces from the wonderful assistance. read more

All I wanted was a quote!! I called the location and now my immediate thought is CVS pharmacy doesn't want/need more business. I called to get a quote over the phone for a prescription and was informed to contact my insurance if I want/need a quote for a transferred prescription. The person stated "it takes time" In other words they don't have time. I do understand they could've been busy @ 12:23 pm on a Friday. But, She could've offered to take my information and call back when they're available to help. I never used them and will keep it that way. CVS Pharmacy (Sienna) read more

Extremely disappointed with the service at this pharmacy. The drive-through pharmacy tech insisted I come inside to use my GoodRx coupon, only for the in-store clerk to deny it because my insurance was on file--a fact that could have been communicated to me at the drive-through. Total waste of time and incredibly frustrating experience. Communication between staff members is clearly lacking, resulting in customer inconvenience. Will not be returning. read more

CVS Pharmacy - CVS pharmacy - Drugstores Near Me - Missouri City, Texas

This is a horrible location. We recently moved to the area and filling prescribers is hell. They ask for personal identifying information and discuss medications loudly without any regard for HIPAA. The end of the straw for me is their refusal for me, a board certified physician, to write an emergency script for omeprazole. Not Xanax, not aderall, not a controlled substance. Omeprazole, a medication that had been prescribed by my doc already. I guess that decision made them feel important. Another pharmacy it is! read more

Slowest pharmacy ever! That's the review! I had one prescription. Thought when I finally got to the drive thru window, at least mine would be fast. I think they fill it when you get there. If there are three cars in front of you expect to be there at least a half hour to 45 minutes in the drive thru. Ridiculous. read more

Shitty service. I am very disappointed with the service. Sumair Sachwani was unprofessional and rude. I arrived on time for my appointment, but had to wait longer than expected, despite fasting for my blood test. Then, he informed me that they were out of stock on the necessary tubes for the test. This is unacceptable. The clinic's service was below standard and felt unorganized. I consider this clinic as third world country clinic. read more

This location is horrid and it takes forever to get anything, the drive through is always so long no matter what time of day it is

Terrible customer service in the pharmacy. I have an awful experience, wait a year or so and try again. Always the same. No one moving with any urgency. 8 people working the pharmacy, but all moving really slowly. Closed the window at 1:26 for their 1:30 lunch in the middle of helping me and told me to comeback. read more

My husband recently had surgery and needed a pain medication refilled. This pharmacy would not refill the prescription because it was one day before they felt the refill date should be even though the doctor called to authorize it. This was aggravating and my husband suffered in pain throughout the night. However, they did fill the prescription the next morning and had it ready first thing. I guess I can, on some level understand their point of view given the prescription was for a narcotic and the pharmacies are restricted by state regulations. But, I still feel they should have accepted the doctor's authorization. I'm giving them four stars because they prioritized his prescription the next morning once they felt they could fill it. Just glad it was only one day! Overall, service is good at this location and they do try to be helpful. This is our pharmacy of choice. read more

On hold for 14 minutes. Never spoke with anyone. This place is the worst. Awful customer service. read more

CVS Pharmacy - On hold for 14 minutes. Never spoke with anyone. This place is the worst - Drugstores Near Me - Missouri City, Texas

If I could give negative stars I would. I'm not one to post reviews, neither positive nor negative. I feel compelled after experiencing the worst service at any retail establishment. Also I'm shocked with the condition of the store. I'd rather go anywhere but to this cvs... read more

The front associates are very nice but if you can , AVOID the pharmacy this is the slowest service I have ever received. They have to be the most understaffed CVS on this side of town. Oh and don't bother calling to ask any question bc you will be on external hold. Just find a different CVS I know I will. read more

I try with this CVS pharmacy, I really do. I try to be patient, I try to be understanding, I've even tried lots of empathy. But it's a always a chaotic, slow service experience every time I go. The techs here range from super nice to super grouchy. Just depends on who's working that day. The pick up of orders always presents a challenge. The pharmacy techs usually have to search for filled prescriptions. It appears that their system for organizing filled prescriptions can't accommodate the large amount of filled orders they have. I've seen the techs on many occasions have to go on long searches looking for filled scripts. Another issue is the long waits to pick up orders. I only go to the store for pickups, a day after I've requested the prescription to be filled. But no matter what time of day I go, I encounter at least a 15-20 minute wait. That's actually a good wait time. I've sometimes had to wait for an hour. My insurance requires me to use CVS for my maintenance prescriptions so I must go here. Otherwise I would have said good-bye a long time ago. read more

The most rude staff person there I have ever met! If insurance didnt send us there... would not go back. The phone has been busy for days... and we finally get through to be put on hold 35 minutes well, no person has answered yet.... I just read all the reviews and now doing this one . And still no answer.... read more

CVS Pharmacy - Drugstores Near Me - Missouri City, Texas

I was "eh" on this CVS for a long time, but I'm consistently furious with them lately. They keep automatically refilling random prescriptions even though I'm not enrolled in auto refills. I've started getting angry/concerned calls from doctors because apparently CVS is now contacting them about refilling even things like antibiotics, which I only needed for a short period of time. Either that or I'm getting angry calls from CVS themselves because I'm not picking up my refill I 1) didn't request and didn't know I had waiting, or 2) am not even supposed to be taking anymore. It's infuriating and I don't understand it. Why would you make unnecessary work for yourselves and anger customers in the process? Add this to their plethora of other problems, and this is without a doubt the worst pharmacy I've ever used. read more

Nice enough staff but... Oops their photo processing equipment isn't working. Gotta go to Walmart across the street. Maybe I'll check their pharmacy while I'm there. Oh yeah, better plan on waiting if you need to pick up anything at the pharmacy. 9 people in line, prescriptions are backed up and not files making service very slow. There is usually a deep line with little counter help. Its not at all like the TV commercials about your neighborhood pharmacy. Walmart is looking better all the time. read more

Prescription was dropped off at CVS 8 a.m. yesterday and was told it would be ready by 4 p.m. yesterday. I show up at 9 a.m. this morning and I'm told it won't be ready until 11 a.m. today and that's the time the computer says its scheduled for. "not what i was told yesterday" At this time, there's no one in line inside or at the drive thru and I politely asked if they could fill it while I am there. I'm told no I'll have to come back at the time stated. I asked if I could have one pill so that I would not get behind on my dosage. Once again I'm told that I have to come back at 11. CVS employees should visit Walgreen's and take an onsite lesson in customer service! read more

If not for my insurance requiring me to frequent this place, I'd be in Walgreens. First off, I've been to several locations throughout the city - how does CVS replicate the musty smell in every single location exactly right? That's gotta be piped in for authenticity because that's how I KNOW I'm in a CVS. So, anyway - this location seems to never have the things I'm looking for when I most need them and the pharmacy moves slower than a turtle with superglue on the bottom of its feet. Maybe if they stop spending so much on printing those ridiculously long receipts, they could get air freshener or better yet, clean the place. But, thanks Cigna for making this my go to even though I don't want to. read more

VERY rude pharmacy staff. Called in a prescription transfer and was barked at impatiently by the woman who took my call "what time? What *TIME* do you want it?" I was mid-sentence asking a question and explaining my situation. I was so taken aback by her attitude I just clammed up and said a random time. She then immediately hung up the phone without a word. Terribly rude pharm techs- they should be ashamed of their attitudes in providing healthcare. Edit: Surprise (not), there was an issue with my prescription due to the situation I was trying to explain to the rude lady earlier. So I had to call back to re-explain and this time a nice man picked up and was super patient and helped me resolve things, redeeming the earlier behavior. read more

I do not like saying always or never. But it seems this CVS never has prescriptions ready on time. We got so tired of this that we changed to another S at Target and get wonderful service there. Today, however, we needed antibiotics on Sunday and our other CVS is closed. So we had to use this old one. It's been a year since we changed, but THEY haven't changed. We called ahead to make sure it would be ready. We showed up. And of course. It wasn't. Now we will be late to our next appointment. The manager here needs to take action. Leadership makes a difference. read more

I started having a migraine and was 1 hour from home. so I called this pharmacy and they transferred my prescription from another pharmacy and filled it all within an hour. I am very pleased. Store is new and clean and organized. read more

pharmacy service Is incredibly Slow. The drive thru doesn't move. snails work faster than their pharmacy stafff. Avoid. Avoid. Avoid. Go across the street to heb pharmacy! read more

Worst pharmacy ever!!!!!! Horribly long wait times!!!! Lack of staff!!! Rude staff!!! I'm finding a new pharmacy! read more

Really ?????? My wife just bought some milk from this cvs seeing we needed some . Date says May 2018 all is good right ? Well you would be wrong , I'm pouring a bowl of coco pebbles after a long days work wife doesn't feel like cooking I understand . Pour the cereal in my bowl go get the unopened carton of milk just bought from cvs poor it in my bowl . Holy professor clumps !!!! The milk went bad smelled sour clumped all up . You would hav thought I bought cottage cheese instead of milk .The only way this could have happened is the milk was left out hot and put back in the cooler . I know you could blame my wife right ? Nope she just bought the milk right before I got home 15 minutes ago . Horrible . Not only did you sell my wife sour milk , you ruined my coco pebbles . Coco pebbles that I don't eat often but LOVE . You will never get my business again . Heads up everyone I would think twice before I buy any food items from them . read more

CVS Pharmacy - a carton of organic milk - Drugstores Near Me - Missouri City, Texas

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I went in for some candy with my son and parents today. The customer services by this lovely lady by the name of Joanne was very courteous and polite! I hope she gets a promoted in the future. She was very friendly and professional. Before she took my items at the register I noticed how helpful she was with customers. Hope to run into her when I come back! read more

I went to this cvs to get a prescription because they offer a coupon and it's $560. At Heb I went in on Friday at 10:00 am asked them about it spoke to the pharmacist herself . Filled out the transfer paper she said she / they would call me and let me know if they have it and when it will be ready. I never got a call called them at 9:00 the day. They couldn't find me in the system and they never called the Heb to transfer and said oh we were busy I'll call soon and this is 23 hrs later??? read more

Apparently what I have read about the pharmacy is true. Expect to wait at least 15 minutes on the phone, and eventually hang up because you realize that no one is going to answer. read more

STAY AWAY FROM THIS CVS - HORRIBLE SERVICE! I'm not quick to give a place one star...but this CVS truly deserves it. Here is why: -They are always SO backed up. I'm talking an average of a one hour wait in the drive thru AND in the store. -The tech's are SO slow and seem like they're absolutely lost on what they are supposed to do/what's going on. There's about 5-6 of them and the lines move maybe every 15 minutes. Probably the reason for the above. -The one pharmacist there doesn't know how to manage her time effectively. She takes FOREVER on one prescription...while answering the phone multiple times. Why is the pharmacist answering the phone first of all - someone else should be answering...and second of all, the calls can wait when there are 10+ people in line. Also, why is she having PERSONAL CONVERSATIONS with a tech while there are people waiting in line? -When you get a call/text that your prescription is ready, don't count on it being ready. Some of the people ahead of me have had to wait for quite a while even after receiving the notification. I've never been so frustrated with service before. It seems like they need to either learn from Walgreens (where I'm going to be going from now on), or from the CVS down in Sugar Land in the First Colony Blvd area. I know it's not just me because EVERYONE in the line was venting about how this has been the issue every time they've come here. Time management skills are important here! I understand that precision is important with prescriptions..but that doesn't mean the wait has to be long. Also - the tech's need to learn their job as well as how to work under pressure. Again, I'm not quick to give one star...but this CVS deserves nothing more. Training of employees (including the pharmacist herself) is very necessary. read more

I wish I could give this place negative stars. They never have my prescriptions ready when they say they will, and although I have asked several times for text messages to be sent when my prescriptions are ready, they have not been able to get it set up. I have also given them my driver's license and asked them to change my address to the one listed and it never fails, every time I get a new prescription, it still has my old address from another city. I've finally given up on getting it changed. A recent back injury has caused me to seek treatment from a pain management doctor. She has been prescribing hydrocodone for pain. The last 3 times I have tried to fill my prescription here, they have been out of it. How can a pharmacy constantly be out of hydrocodone? My doctor sent a new electronic prescription on Wednesday. The pharmacy called me to say that as usual, they were out. I started to phone my doctor and have her send it over to Pearland CVS which is where I have had to get it in the past, but the woman from this CVS assured me that their truck would be in on Thursday between 1:00 and 2:00 and that my prescription would be filled. She promised to call me as soon as it was ready. Of course the phone call never came. I realized at about 6:00 that I'd never been called, but figured she'd forgotten. I headed over to the pharmacy to pick up my pills. Of course they still didn't have the hydrocodone and my order had not been filled. It is too late to get a new prescription sent to a different location. I am now faced with going in at 7am tomorrow to have a procedure done on my back and will have no medication for the pain when the anesthesia wears off after I have been home for a couple of hours. Thanks a lot CVS! If my insurance didn't require that I use CVS I would not patronize any of their locations. As it is, I am now going to start driving the 15 minutes to get to the Pearland location just because they seem to have their act together a little better and they keep hydrocodone in stock. If you have any choice at all, DO NOT use this CVS! read more

WORST PHARMACY EVER!! There is not ONE time I have come to drop off or pick up a prescription and I didn't have to wait at least 30-40 min!!! These techs look busy but they're doing nothing! This time I decided to go inside to see if it was just the drive thru that was terrible...NOPE! 4 workers and the only one helping anyone was the lady taking prescriptions. One of the pharmacists was filling a prescription while she made everyone wait in line! ARE YOU KIDDING?? Completely inefficient!!! TERRIBLE SERVICE!! read more

This CVS is pretty awful. It doesn't matter when you go, there is always a line of people waiting that is 5 deep with only one person waiting on them. I rarely get in and out of here quickly and without a problem with one of my prescriptions. Today I actually left the store and went through the drive-thru because it looked quicker, only to be told it would "take a while" to "get my prescription card in the system", and would I like to come back later? No ma'am, I would not, I have a sick child in this car and she needs her medicine now. I ended up paying full price. Upon arriving home, I discovered that they didn't flavor a children's medication that is known to taste awful and my daughter gags and pukes on it. Think I'm done here...HEB is just across the way. read more

3 stars since I have always gotten the correct medication, employees are polite and it's lower priced on my insurance. I'm deducting two stars for the slowest service of any pharmacy within 10 miles. Allow at least 20 minutes for the drive thru at off peak hours and avoid it otherwise. By the way, I'm sitting in the drive thru line now...... read more

Picked up prescriptions for my mom here. Very good service. If you live in the area, I'd recommend trying them.

Horrible service. Every Time I go here or call them I get the worst treatment ever. I have complained to the manager and the problem is never fixed. I was in the drive thru and the lady at the window told me I have to park and come inside because me waiting to fill my proscription will hold up the line. First of all if I wanted to come inside I would have done that to begin with. Second of all I was not dressed to run inside because I was feeling sick and needed my medications ASAP. I was so pissed. I hate that my job only allows us to go to CVS. I much rather Walgreens I never have any issues with Walgreens. read more