Candice, specifically, has been providing me with the worst customer service I have ever experienced in my entire life--across any industry. Every time she answers the phone or speaks to me in-person, she tries to gaslight me into contacting other CVS Pharmacies to fulfill a prescription that I've been taking for 10+ years.
Today on the phone, rather than checking to see if my prescription was ready for pick up (which it was), she gave me the usual runaround and told me to "contact my doctor, contact another location, or wait a few more days". I'd called yesterday and MY PRESCRIPTION WAS READY FOR PICK UP!
I drove to the Pharmacy and I simply waited by the register, knowing that (according to what her co-worker, Sarah, told me yesterday) it was available for pick up. Candice, of course, was the sole person at the counter. She suggested I come back another time, refusing to simply put. the pills. into. a container.
Upon seeing that I wasn't leaving, she gave me a vague "I don't know when I'll be able to have it ready", gesturing around like the pharmacy were on fire. Even then, in the midst of a huge and unprofessional blunder both in-person and over the phone, she had tried to tell me--to my face--to come back later. It's like she's rather run me around out of spite than simply do her job and let me go home. read more