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    CVS Pharmacy

    2.7 (12 reviews)
    Closed • 8:00 am - 9:00 pm

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    4 years ago

    Make an appointment just to be turned away because they don't know how to do a job. Now I see why this location gets bad reviews.

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    Walgreens

    Walgreens

    1.8(14 reviews)
    3.6 mi•Payne-Phalen

    I bought a blood pressure cuff and monitor from the store and used a card and my Walgreens account…read more The receipt was stapled to the bag which was accidentally discarded. A week later I attempted to return the item unopened because it turns out we had another blood pressure cup. The store manager was unwilling to take back the items, so I had to contact customer service who found my transaction and who along with the cashier finally resolved my issue. I mentioned very calmly, that businesses were generally required to keep receipts on file for around three years and my request fell well within reasonable expectation for a retail business, especially since these items were unopened and I had the card I paid with. He threw his hands up and walked away from me. Unhelpful, unprofessional. Two stars only because of the 5 star customer service rep and the cashier who was willing to actually help me. 45 minutes for a return. This experience has soured this location for me. Buyer be ware I guess.

    Well, I had a 2nd experience that will officially make me switch pharmacies…read more I placed a curbside pickup with only 2 items, maybe a $10 order. I also had a prescription to pick up. I first went through the drive thru for the Rx, there were 2 cars ahead of me. We all waited in the drive thru for at least 15 mins and the car at the window never moved. This was at 8pm. So I decided to go park in the curbside to wait for my online order while the line went down at the pharmacy drive thru. I press the "I'm here" button on my email. It also says if I've been waiting more than 5 mins for my order, to call the store. I waited 6 mins and ended up calling the store. The cashier said he would take care of it. I waited another 10 mins, no order. I called the store a 2nd time, and the cashier apologized and called out to another employee and hung up the phone. I waited another 10 mins, and decided to go in the store this time. Went up to the cashier and said I had been waiting almost 30 mins for my order. He apologized again (the cashier was very polite and sincere, I don't remember his name) and grabbed the manager and 2 other employees that were apparently looking for my order at the photo center (none of my items were photo related). The manager came to me with a brown paper bag with my items and told me I had requested a digital receipt (this was not an option when I was shopping online) and said they were having a hard time finding it. He did apologize for the wait, but by then I just wanted to leave the store and not cause a scene. It was 40 mins by then. I left the store, and then remembered I still had to pick up my meds. I went back to the drive thru and the pharmacist was not on duty so it was closed, at 8:45pm. Sigh.

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    CVS Pharmacy - drugstores - Updated October 2026

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