CVS. Is an answer to so many os is in JP ICE CREAM. BREAD. MILK SHAMPOO FLOWERS LOTS OF STAFF WHO ARE GENERALLY POLITE Yes the lines are long during peak times -- but so is every other store Hundreds of people can get what they need by walking in And free shots. -- read more

ROBIE! The best pharmacist in the universe! That store is filled with a lot of young kids just getting out of school and they gave me. I have a little bad day like we all do, but I've spent a lot of time in the store and yeah, people give a shit and that's worth more than I can say.The read more

I cannot keep silent any longer. I am terminally ill and confined to a wheelchair. I'm confined at home and rarely go into the store but when I have, the place is a sty. Very difficult to maneuver around in there. Things are in crates on the floor and not packed. The things that are shelved properly are held behind glass with a lock and key. Because of my illness, I've opted to have my medication's shipped. I pay for this privilege, and there is a problem every single month. I've had to call the store to sort out issues every single month at least twice over common medications that I've taken for over 20 years without issue. I can never get through on the phone. I'm led through a series of voice prompts to finally leave a message for someone to call me back. When I do receive a call, the representative makes it very clear by their posture that they loath the public. To be fair, one can hardly blame them in this day and age. That being said, in this role they should at least pretend to care without resentment in their tone. If a company wants to set itself up as the new overlords of our healthcare system, they should at least try to offer a good service. I don't know what would happen to me if I were a senior citizen and couldn't navigate the automated telephone process. If you have the opportunity to get your medication's elsewhere, please take it. CVS is no longer a good choice. read more

I hate that I can't call the pharmacy and speak directly to a pharmacist without going through the AI voice prompts and then I need to leave a message and wait for them to call me back? Just hire more people and answer the phone! read more

The employees are always nice and helpful. Unfortunately, like most locations, everything is overpriced and always out of stock.

My prescription was filled incorrectly and because It is monthly I am not able to get a refill. The doctor on duty was patronizing and offered no help. He said I should come back another time because this would not happen under his supervision. read more

You may as well just die if you want this place to help you out. Worst experience of a pharmacy ever. Could not get needed medication or a considerate person behind the counter or on the phone . Went in person because automated refill system (according to CVS staff ) "doesn't know anything" and isn't reliable. In-person experience even more terrible! read more

I switched to this CVS from the other one on Center St. because the pharmacists have been helpful, courteous, informative and professional. That was until today. A new person/trainee was having difficulty the account and prescription. Instead of helping her, her co-workers just stood around. I tried to patiently work out the problem with her, then a pharmacist in her 30s/40s, masked, glasses, came over and said we had to stop and that I need to return after their break. I told her I was there well before their break and just wanted to finish what we had already begun. She refused, was dismissive, rude, and offensive. Lack of basic customer service. Her behavior was disrespectful and uncecessaryily uncompromising. Perhaps she was having a bad day. Well she succeeded is spreading the misery. read more

Inconvenient, overpriced, unhelpful. These stores are a plague on our society, and I can't go anywhere else bc they bought up all the competition read more

10/10 positive feedback for this location CVS and these three workers. Saturday 9/14/24, Manager Joseph is very professional & gave 100% great customer service. I watched him (while him and his other co workers Luis & Ari) are helping this customer to find an item, that wasn't able to scan to ring up (seems the items wasn't scanning, something about not being apart of some card service) Along with helping this customer (Joe, Luis & Ari) are helping other customers at a register & other customers needing to get in a cabinet that needs to be open by key for a product(s). This needed to be recognized by these three and hope other workers at this location will learn from these three workers to give this outstanding customer service to others as well. read more

They are ALWAYS out of David's sunflower seeds! I have a hungry child who NEEDS them. Yet there are NONE. You have lost my business until you restock them. Im very disappointed! Shame on you. Do better read more

I'm always surprised how great a CVS in a bad neighborhood can be, vs how bad a CVS in a good neighborhood is. Your time is wasted here. They are out of everything all the time, the rules for getting masks and tests are impossible to parse. If you wait in a line...it's definitely the wrong line. NyQuil, band aids, sinus meds, children's ibuprofen, if you need something in a pinch...they don't have it. Try coming midday to avoid the lines. Oh hell no, they see that coming a mile away. Half the staff takes break to ensure a 2-person line is a 1-hour wait. And you may think this review is long because I need to pass the time. I already did that, reviewed my checkbook and responded to any emails in queue, and here I still am, waiting away my life in the back halls of this fucking CVS. read more

WORST PHARMACY EVER. GUYS DON'T RELY ON THEM. They literally scam people and lie to their face. They don't have any empathy. I was suffering from a UTI that got to my kidneys and my medication so bad. I was supposed to get a text from them when I can place an order for delivery, and I didn't get it. I myself had to call them up every 30 minutes or so for updates because it was so bad. And then, when they confirmed my delivery, they denied to deliver because of technical problems. i call bullshit. I had to walk 20 minutes one way to get my meds! Plus, their horrible automated voice robo doesn't let you talk to the human rep. I swear I wish I could sue them for what they put me through! Fucking assholes they are read more

Accessibility for customers with disabilities is simply not a priority here. There are always huge boxes or pallets of products in the aisles, blocking wheelchair access. The accessible parking spaces in the parking lot are faded and need restriping. Staff personnel are usually nowhere to be found. Pharmacy staff do their best, but are clearly overworked. I have been told by Pharmacy staff that I needed to do certain tasks online only, that they could not help me in the store. This is bordering on Khafkaesque. read more

The one star is for the pharmacy. It's infuriating trying to get connected to the pharmacy through the phone system. I'm convinced that once it rings through they are disconnecting the call. I was able to get through tonight to speak with someone, finally!, and after being on the phone talking with someone the call disconnected, THREE different times. I finally called and spoke the the CVS supervisor and they connected me to the pharmacy and that call eventually was disconnected after being on hold for 15 minutes. Other CVS locations have similar problems!! read more

The pharmacy staff at this CVS is remarkably efficient and competent. They manage a huge load of work very well. Thanks.

This CVS has never been great - I really only use it for the pharmacy and the lines are long and the staff are judgmental (a cashier gawking at the price of a prescription and asking why I did't have insurance. I had to explain to her three separate times that it was for my dog). This week pushed me over the edge. I went in for a flu shot, and it took over an hour. First, I had to wait ten minutes in line to request one, and my information was quickly processed as I am in the system. I am told to wait and I will be called. Great. I expect that I will get my shot and that is it. Ten minutes later, the pharmacist yells, "flu shot." I assume this is me. I am handed a clipboard two two pages to fill out and return to the desk. This takes a minute or so. I wait a half an hour. While the people in line behind me have their prescriptions filled and go on their way. I am asked if I want a copy of the papers, and wait another 15 minutes. Finally. I get my flu shot, which takes one minute. I am thanked for waiting, but the pharmacist is rushed. What should be a five minute procedure took an hour. Had someone warned me, I would have come back or been prepared to wait. read more

This store deserves no stars. Wait I take that back, it is the Pharmacist that is the issue here. He is so rude and mean to customers, I will NEVER return. He has done this to me several times and most of the time I think - its Covid- they must be exhausted, but this last interaction was so bad, I immediately moved my RX from this store. I am sure that the store doesn't care and they never read the reviews, but I needed to vent to someone about this. read more

You know, I feel like this CVS gets a bad wrap here on Yelp. It's a drugstore! I generally only stop in for groceries in a pinch and for my pharmacy prescriptions. Aside from the occasional long line (like the other day ugh it was the longest I've seen it with legit 10 people ahead of me) at the pharmacy, I'm usually in and out within 10 minutes. It is a bummer that they took out the self-checkout machines, though. It seems like there are slightly longer lines up front ever since they did that. read more

UPS drop off - past two times has been bad, some red head middle age woman (staff) acts like god, first time she looked at my four packages and said not sure if they can take all the packages, ok, you have a whole room to hold the packages, never heard of that. This morning, I went to drop off three packages at 8:44am, lucky for me, i ran into her again, she said system is down if you need a receipt you have to come back, went in to check and said i will have to come back, it's her attitude, i cant help but think it is a race thing, also too lazy to turn on the machine? As both times i wanted receipt, she either wanted to tell me too many packages come back, and this time, machine down. There is a pattern here, and she can be more polite. read more

This place makes my eye twitch. I come because it's a 5 minute walk from my house but I swear I lose 5 years off my life every time I walk in the door. There's something about this place that makes everyone move in slow motion. The place also looks dingy. Like it hasn't had a good scrub down in ages. I guess it could be the lighting but either way it BLOWS. Buys a vaccum that works and dust a little but. I promise it won't kill you. Paying for your items is a task of its own. Most of the employees would rather chit chat and ignore the line of customers stretching halfway through the store (see Quinn's review about their ignore skills) and the other move at a snails pace. Literally: *scan**pause pause pause**scan**pause pause pause*..... Cut to me falling asleep on the counter. I've only used the pharmacy once and that was a big mistake. I was the only person in the pharmacy area when I dropped of my prescription. I asked how long it was going to be and when they pharmacist told me an hour b/c they were a little backed up. I almost laughed in his face. Do you know how painful broken ribs are?!?! How hard is it to put 10 pills in a bottle and set me free? After sitting and waiting I realized it wasn't an hour wait b/c they were backed up, they're just idiots. read more

I think this place could definitely use improvements, but I'm not here to talk about that. Everyone else has it covered so I'll just give you tips on how to brave this pharmacy (or most others in the Boston area). 1. Try to walk there or go during non-peak hours or as I call it the "39-bus rush." People come in packs and want to wait in packs. 2. Know exactly what you want. Guesswork and impatience just wastes time. 3. Here is a clue about the priority list. Patients that come in person get top. Doctor calls are checked on the hour. Faxes/electronic requests come in by the dozen so they are done in between everything else. Overall, pretty hectic. 4. Prior Authorizations are the insurance companies' way to avoid paying for your medication for as long as possible - even so that you'll be discouraged and give up. The pharmacy contacts your doctor, the doctor needs to notify the insurance co., and then there is this awkward waiting period. Your best bet is the harass the insurance co. after your doctor has done his/her part .The pharmacy just twiddles their thumbs until it gets the approval and has no actual say in it. 5. Good hours to come to (usually) beat the crowd: 8-10am; 1-3pm; or 8-9:30pm. Busy periods of the month: Beginning/end of a month, long weekends/vacation periods. 6. You typically will get two insurance cards or a combination card. Unless your card has "Rx" scribbled somewhere on there, it is not valid for use. read more

I stopped by here for a few minutes the other day to grab a few things. As I approached the cashier to check out, this is the conversation I had: Cashier: Would you like a bag? Me: Sure. Cashier: *sneers* So I guess turtles can just go fuck themselves, right? read more

This CVS location is like your crazy but really hot significant other that all your friends tell you to dump, but you just can't do it because they are so unbelievably hot. The only difference is that this CVS really kicks the "crazy" up a notch and the "hot" is nowhere to be seen. Every review below is true. Staff is uncaring, unfriendly, downright rude and hostile towards customers. I went here for basic day to day stuff for short time I lived 5 minutes from it but I dreaded going there. I still don't know why I went back, but now that I've moved away I am content knowing I will never return. read more

Oh my god. I hate this place with a passion. Everything about it is miserable and sad. Seriously, all these reviews are not kidding. The only upside is, if you bring your dog in, they won't say anything. read more

The pharmacy here is a disaster. The staff are incredibly unhelpful, the pharmacist was rude. Every time I have come to pick up a prescription it isn't ready, even though I have gotten texts telling me it's been filled. Last time I was told they could fill it in 15 minutes. I left 45 minutes later. Avoid this pharmacy and take your scrips literally anywhere else. read more

The pharmacy section of this store has some major problems. I can't tell you how many times my husband or I have called in a prescription only to show up and have it not be there. After a few times of them stating that "they have no record of it being called in," I have started confirming that the prescription is ready via their Rapid Refill number before we venture out. Today it said the prescription was ready. We went there 4 hours later, and guess what....it was not ready. Their excuse -- they're backed up due to the holiday. If a prescription is not ready, that's fine, but your software program should not be telling me that it is! There was even a time when our Rx was sitting in the bin, and the employee just claimed it wasn't ready and refused to look until we insisted that she check. Bad software? Bad personnel? Probably a combination of both. I wish there were another pharmacy that was convenient to us, because this one is a joke. read more

Listen. I know that there are never people there to help. I know that it is pretty much a ghost town. But when I run out of trash bags or I need to satiate my lemonade craving, CVS always pulls through. Yes, it's a block from my house so it's convenient, but also, they always have the lemonade I want. Yep. I'm easy to please. read more

Well, I never expect much from a chain store, so I guess I'm not terribly disappointed, but this store is incredibly unfriendly, disorganized and has a bad selection. As far as their pharmacy goes, I can't complain, however - I usually have friendly and fast service here, and feel well informed. read more

Can I give them half a star? Store shelves are pretty well stocked and the pharmacy isn't too bad. The bad review is for the registers. Flat out the worst CVS when it comes to checkout. Like one other reviewer said, they used to have self checkout and it wasn't so bad but they brought back cashiers and it is just horrible! read more

Eh, pretty standard pharmacy. I didn't realize you needed a special member card to get the discounts that were printed everywhere when I went. The worker at the cash register signed me up in about 2 minutes and I saved 10 bucks. Yay! I was ticked that they didn't sell underwear or beer, two things that I needed. Good sale prices though, and lots of cheap latino/mexican spices, sauces, and canned goods. read more

Y'know, I didn't think it was really possible to deviate far enough from the standards of CVS-dom to warrant more than a one-star swing from the sweet normalcy of three stars. Then my doctor accidentally phoned in a prescription to the wrong CVS-on-Centre-Street. The image that I really want to drive home here is not the understocked shelves (though they ARE still inexplicably replete with unwanted Christmas decorations. In February.); it's not the wisps of pot smoke wafting in from the back room every time someone pushes through the door; it's not the clerk behind the prescription counter intently focused on a single bottle on the shelves who stands motionless for long stretches of time while he patiently reads and rereads the fine print whilst pointedly ignoring customers; nor is it even the fact that the building's dark window coverings and total state of disrepair give it an aesthetic most often reserved for firebombed warehouses. No, what I really want to emphasize here is the utter contempt for humanity displayed by each and every aspect and/or employee of this store. I can only assume there's some sort of managerial hierarchy in this store who are ostensibly in charge of masking this deep contempt, but YOU try telling that to the hapless guy at the front of the store waiting to pay for his bottle of Tylenol with his 3-year-old daughter in tow while the lone clerk leans over the counter, deep in conversation with his equally oblivious friend, both with belts cinched loosely around what appears to be their knees (I know, I know: you kids, my lawn, etc.). But I don't want to deal only in generalizations. My own experience: too weary to call the correct CVS-on-Centre-Street to sort out the mistake, I instead trekked through the snow, briefly pondered if a building in this poor of condition (with no obvious lights on inside) could be open, shrugged in resignation, stepped inside, doffed my hat, and thought to myself, 'What luck! No line at the pharmacy, I'll be out of here in ten minutes!' What a sad naif I was. For you see, shortly after I stepped up to the counter and handed my prescription to the gentleman behind the counter, the phone rang. Not minding a short interruption, I took a step back and pretended to read the back cover of a faith healing book (inexplicably located next to the dispensary of modern medicine) while the clerk carried on with his phone conversation. And carried on. And carried on a bit more, now sounding agitated. Then, he put the call on hold, and wandered into the other end of the pharmacy, presumably to investigate the slightly-deluded ravings of whoever he'd been talking to. Several minutes passed. Slightly confused, I succeeded in making eye contact with two of the other four people working behind the counter in this completely deserted store, but it was all for naught--apparently, I had Already Been Helped, which rendered me invisible to the naked eye. Time continued to tick slowly past, as the snow on my boots melted and formed a sad little puddle beneath me, and a glassy-eyed clerk re-arranged the fish-oil bottles on display next to me. The resolution to this, you ask? I'll let you know as soon as I know myself--for you see, I've typed this screed on my phone, while standing here waiting for my prescription. That's right. On this tiny keyboard, with my huge goddamned sausage fingers, backspacing twelve times a minute to swap a g for an h, and pausing periodically to wonder if 'naif' really has an f in it. There's no one else in line. It's just me, the four people working behind the counter, and some serious passive-aggression. In summary: the OTHER CVS on Centre Street is almost within sight of this one. Seriously, you can walk there in four minutes, or drive there in 45 seconds. If I wasn't under the influence of weapons-grade narcotic pain medication already, I'm pretty sure I would have struck out for it twenty-five minutes ago. read more

The pharmacy here... well, someone i know says "All the inconveniences of Communist Russia, with none of the free meds." Longest, slowest lines ever. The pharmacy staff are nice enough, but my GOD it is understaffed! Usually bilingual staff are available, though, which is a plus. Leave yourself at least 30 minutes to pick up a prescription at any time of day. Or, preferably, get your prescription sent somewhere else. The store part is just like every other CVS. Nothing to say there. read more

This is in reference to the front store only, I have not used the pharmacy. It remains sad to me that this is the only drug store option available to this community of JP. The workers are not compassionate to customers, not helpful, and even disrespectful. The shelves are disorganized and appear to have been raided. Employees chit chat among each other and when walking down aisles avoid eye contact with customers. When it was negative three outside and I walked inside with my pup to take a break from the chill, they commanded I leave my dog outside in the dangerous chill, providing the excuse that only service dogs were allowed because other patrons may have allergies (I think the employee was misinformed in her thinking that service dogs are hypoallergenic by definition... Not to mention that my dog in fact IS hypoallergenic, but that's beside the point although does reflect the general lack of knowledge of the employees of their own store policies and the rationales behind them). This lack of caring for the neighborhood within which it resides is emblematic of the attitude and culture of this CVS. I for one will never step foot in this Cvs again, even if it means a considerably longer walk to another store, and I recommend you vote with your dollars elsewhere as well. read more

I'm not surprised to see the below reviews. I agree. This is one of the *worst* CVS stores I've visited. I will not go back, I will drive out of my way to avoid this one. The staff is rude bordeirng on hostile. The management needs to teach the staff basic communication and interpersonal skills. Plus the store is kind of small and cramped. read more

This is the a miserable place to do business. My biggest complaint is there is no help and you have to check yourself out. I believe this is corporate greed. They are too cheap to pay for help. I will not go to a store who has put so many people out of work. There are enough people out of jobs as it is, and this just makes the situation worse. I would suggest people think twice about self-service check outs. Where ever you go. Using them only puts people out of work. Our country needs more jobs. At least grocery stores gives you a choice. I never use them. How would you feel if you lost your job to a machine. Not great I'm sure. I live in Jamaica Plain but I drive out to West Roxbury to Walgeens before I will shop at this store. I also wish you could give them a less them one star. They don't even deserve one star. read more

Its a typical CVS and it has self-checkouts which is convenient but it is pretty messy and the staff are kinda non-existent. The pharmacy is slow although they do have pharmacy students sometimes which I like (gotta train the next generation). Parking on the side is nice but the hours of this store are too limited. read more

I moved into JP about a month ago and have shopped at this CVS over a dozen times so at this point so I feel as though I can make a very reliable rating. There are many negative reviews on Yelp about this location and most of them are completely valid, but lets remember the type of store we are shopping at here.. Is this CVS below average compared to other CVS's? Yes. But I have never had a horrendous experience at this location either. The self check out is often the only checkout available which I really do not like, but I only shop here for the convenience. The lines can however get pretty long and it is true the staff will not open up the "human" isle to speed things along.The staff is also generally pretty unhelpful, but they have always helped me find what I needed and answered any questions I've had when I asked. I know that is not a glowing review of the staff considering that should be general human behavior (Helpfulness..), but I've come to the conclusion that this store and the staff just are what they are. The items on the shelves have been mostly stocked over the last month. The only items that seem to be generally un-stocked are the "repair and maintenance" items, but it is such a small section that it really doesn't make a difference. The items aren't usually as cheap as the grocery store, but every week items go on sale and thats usually a pretty good value. Also, some of the older reviews discussed the atmosphere and cleanliness of the store and things must have changed since those early reviews. I wouldn't want to sleep on their floor, but everything has always been completely clean and very bright/moderately welcoming. I have yet to go to the pharmacy so I can't speak to how they are. Judging by others reviews I will definitely be calling to make sure my prescription is ready before I walk over. It sounds like everyone might be best off with that advice! So all in all this place is definitely below average. If the customer service was even just a little better/respectable then I'm sure this place would have an average of at least 3 stars. Like I said, I've never had any issues with the service and for the most part I have not needed them at all. I go here for convenience because unlike in Atlanta, I do not have a car here! I take what I can get and have realistic expectations for this type of store. If you have a car, please take advantage of it and drive 1 minute (no exaggeration) down the road to the other CVS. I have been in it and it is unarguably much better! read more

Horrible service, lousy selection, crummy store... What more can I say to save you the trouble of shopping here? The only good thing about this place is the parking lot. read more

they have eliminated all but one human teller line... which has all but eliminated the lines at the register... that's a step in the right direction- but they still need to work on their attitudes. I really don't need to feel like I am doing something wrong by shopping in your store. read more