I cannot understand why CVS has not changed the ridiculous automated system they have although it…read moreprobably pertains to all CVS Drug Stores not just Haverhill, MA locations. It is the stupidest automative system to date for ordering prescriptions. You call the correct number, follow the prompts for pharmacy and it tells you what prescriptions are available for refill but no automated response on how to ask for a refill even if you say "refill it" repeatedly. I am so frustrated with CVS Pharmacy's automative ordering system. Whomever put this system together needs to go back to the drawing board because they have failed miserably! The Pharmacist are very nice in Haverhill as are the pharmacy techs. This is not about them it is about their automatic voicemail ordering system!

The worst CVS! Filthy, rude employees at the pharmacy counter. Watching 3 of them wipe their noses…read moreon their hands while filling prescriptions. Behind the counter is so dirty.

I really don't like visiting this store for a number of reasons, but I was in the area and needed…read moretwo items so rather than going back to the one in Salem, NH again as I was there yesterday, I went to the Methuen branch. I needed white socks and tshirts. All of these items are locked up in cabinets....REALLY? In Salem, there are rows of these items where I can peruse w/o glass and don't require to contact personnel in order to make a purchase. This is VERY inconvenient and what is wrong with this store? Are people stealing tshirts, socks, underwear and more? I believe that their batteries are also this way too. Finding someone to open the case was not something I wanted to do, so I just drove across the street to TARGET where I could find what I wanted and I could make the purchase on my own - the selection was less, but I was more than happy NOT to have to seek out someone with a key to make a small purchase. (Apparently the clientele between these two stores is very different or perhaps it is just the way that Walmart handles it or treats their customers - I do find it insulting that the store has to lock up things or perhaps it is just sad... :-( ) In looking at he reviews, I see that someone else has commented on items locked up tight and the hassle she had to get to the item of interest: Bad customer service experience I asked for help three times and nobody could get somebody with a key for something small I wanted in the glass cases. They made an announcement to the store and there was still nobody until one woman noticed I was waiting and went across to the store to get a set. I guess this store has a lot of mistrust with people having keys that nobody has one ---- This just stresses the fact that I will continue to visit other Walmarts if that is the store I need for an item and avoid the Methuen store if at all possible. I recall someone telling me about 20 years ago that they refused to go to this store also.

People were not helpful in this location today. They usually have everything you want, but im not…read morehappy with how things went today. They have a good selection, but the customer service is lacking

Who decided to put these shelves and displays directly in the path leading to the pharmacy? Other…read morelocations do not do this. This is a huge fire & safety hazard How is someone with a mobility device supposed to navigate around these?

Everytime we need a prescription filled this place drops the ball and today was no exception…read more Dropped my prescription off 2 hours ago which they said it would be ready in one and call me if there were any issues. I walk in and the same person who said they would call me says, oh it's out of stock and will be in tomorrow... The only reason I used you today was because my regular pharmacy was also out of stock. Their heads are always so far up their backsides, I don't know how corporate hasn't done something about it yet!

FOREVER on hold with the pharmacy. They could not answer my question about a prescription so I…read moreasked for the pharmacist... HOLD. Now another 10 minute hold.

The store itself is good -- the selection and prices are quite satisfactory -- but the customer…read moreservice is simply terrible. Cashiers overcharge customers, and when you point out a mistake, instead of an apology you are sent elsewhere to deal with it. Supervisors behave rudely and dismissively, making customers feel unwelcome. It is very disappointing that such a good store has such poor and unprofessional service. I paid for 19 items but received only 18 and was forced to waste my time, nerves, and mood trying to figure out why I was overcharged, while facing rude and unacceptable treatment from the staff.The cashier voided Tetra Food and immediately scanned it again, leaving two units charged while only one was physically present. There is no logical reason for re-scanning the item after voiding it!!! When my money was refunded, already on my way out of the store, I approached the cashier again and showed the receipt as proof that a mistake had indeed been made. I calmly explained that this is not the correct way to work, especially considering that earlier she insisted everything was fine and that there was no mistake. After the supervisor heard our conversation, she rudely interrupted it, cutting me off, and in a raised tone began saying "have a good day" while pointing toward the entrance door. This is what top-level service and customer care look like! Unfortunately, in order to get their money back for an incorrect charge, customers have to experience the full "pleasure" of this kind of service. Only at the service center did a kind woman treat me with understanding. She re-counted the items with me from the beginning and processed them again in order to print a receipt confirming the mistake.It is very disappointing, because I genuinely like this store -- the products, the selection, and the prices. However, the customer service is simply terrible and completely ruins the overall impression of the store. It's a pity that management is unlikely to read comments here

I shop at this CVS location regularly, and honestly, 99 percent of the reason I choose this one…read moreover others is the front store staff. They are all amazing, friendly, and incredibly helpful! They are always willing to assist with anything, whether it is helping me or other customers find products in the store, assisting at self checkout, helping with photo orders and printing, or fixing an issue when something does not ring up correctly. Their customer service really stands out. I also place online orders for in store pickup quite often, and they go above and beyond. Many times, as soon as I walk in, they are already grabbing my order from the shelf and getting me checked out before I even have to say anything. Hands down the best CVS location. Best staff, best service, just an overall great experience every time.

I wish I didnt have to give any stars. This pharmacy is the worst pharmacy hands down. Its better…read moreto drive out of your way to the next closest one. Constantly returning prescriptions on last day of pick-up so prepare to pick up your prescription early and dont pay attention to the amount of time youre supposed to be given. They are rude. Dont care about anything or anyone. Disorganized and constantly keep you waiting with no regard to anyone but chatting amongst themselves and getting out of doing their job as quickly as they can. The manager of the pharmacy is the worst of them too and rolls her eyes is disrespectful and doesnt care about anything. Ive seen her yell at elders while sitting around laughing and chatting with the other co-workers there and have waited 30+ minutes for a prescription that was supposed to already be ready and nobody was in line. this place should be shut down with how horrible it is.

I went in to pick up a photo order on July 27. I decided to check to see if you had power strips…read morethat had UL on them. I was thrilled that they were. Some of the hardware stores didn't have UL on them. The same thing with a couple of retail stores. I mentioned to an associate about it. He was surprised that the hardware stores weren't UL. I also picked up a few other things. I contacted Customer Service and complimented the store. They were thrilled that I found what I needed.

Safety Alert: The CVS on Swan Street Methuen ma has a very large hornet's nest in the tree line…read morealong Adelaide Ave, which is CVS property. The trees are badly overgrown, and the hornets are extremely aggressive--people walking by are being chased and stung. This is dangerous for neighbors, families, children, and anyone passing through. CVS must address this immediately by removing the nest and trimming back the trees. Until then, I'd strongly caution people to avoid walking near that area for their own safety.

The CVS pharmacy located in Georgetown Mass is the worst pharmacy I've ever experienced. I went to…read morethe window marked "consultation" today to speak privately to a pharmacist and a very rude man refused to come over to the window to help me but started asking me to shout my personal info over to him - about 5 feet away. "Can I speak to you privately" I asked and he rolled his eyes and started to come over to the consultation area. That's when I left and will never return. Hey CVS, how about giving your people some customer service training?

i been going here for years,the managers,always talking to me about supernatural,the show super…read morehappy,friendly guy,and the pharmacy,i know most people from,their,their super talkative,make u feel at home really, quiet friendly place

If I can give this pharmacy -20 stars I would the actual pharmacy is good. But the actual Pharmacy…read moreit's a joke always a mess. Literally they never answer the phone I can never speak to a live person it's ridiculous I have literally been on hold for two hours . Not cool at all totally unprofessional. Switching all my medications from this place .

Total waste of my own time, has kind of become a living hell. Have been unable to receive my covid…read moretest results, although I was informed they would be sent to me the next day. Has been over a week. Have been spoken to disrespectfully and hung up on. Extremely poor customer service.