The manager is very rude and refused to sell my two friends and I alcohol when we are all 21+. We look young for our age and he did not want to look at our IDS. When we politely asked for an explanation he just grabbed our items and walked away from us. His actions spoke louder then the zero words that he spoke, so my friends and I left and will no longer come back to this store. I hope this store will have better management and treat their customers with respect instead of walking away. read more

13 people in line at the pharmacy and one person working the window. This store SUCKS. read more

CVS Pharmacy - a woman and a dog in a pharmacy store - Drugstores Near Me - Greenbrae, California

A prescription was called in 4 hours before I went to pick it up. Very basic item, nothing complicated. I get there - "oh they're working on it now". How long will it be? "Just a couple of minutes" Annoying, but whatever. 15 minutes later. "is it ready yet?" different guy: "oh they're working on it now - just a couple minutes". robots working there. had to get back to work so now I'll have to make another trip and I'll need to remember to never use this CVS again. read more

Overview is incorrect - staff is not wearing masks and pharmacy is not 24 hours. Don't expect them to work on called in pharmacy prescription orders until you show up at store. I once asked pharmacist if there was a number of days between calling in and pickup that would be safe so I didn't have to wander the store for 30 minutes (like 5 days) - and he said he couldn't guarantee anything. More than once I've been sent to walk around several times in a row while they were supposedly almost done, "just give us 10 or 15 more minutes". Mostly bad service with an attitude. I don't think this place would exist if there was a close alternative. Wish I could give less than a full star. read more

I have tried to speak to a Pharmacist for 6 days. I have been on hold for 20 minutes to over an hour and a half. They refuse to pick up the phone. I've even called at 2 AM, 4 AM 6 AM and during the day at various hours. Zero customer service. This was a better pharmacy when it was Longs Drugs. It's too bad they think customers are just pests to be avoided. The Safeway pharmacy in Mill Valley treats me with respect. read more

This review is for my experience with Daniel yesterday. He was very friendly and polite. I told him I had two scripts and he said the other wasn't in yet. I asked him if they take AAA for Rx discounts and he said no, but informed me of a website that does, and he pulled the coupon up! It saved me 25%! That's excellent customer service that he cared enough and took the time to do that for me. Unfortunately, I also had the same experience as others --about getting a call that one of my scripts was ready, and it wasn't. However, Daniel also cared enough to double-check to see if they had received their order, and mine just wasn't filled yet. They did not receive the order yet, so I do have to come back. It seems to me they could fix the issue by setting the system to notify people "after" the script is actually filled. read more

Set up a flu shot appointment two days in advance. Arrived 5 minutes early, waited 45 minutes. They allowed some pushy woman who did not have an appt. get a vaccine and when I spoke up they instructed me to go wait in line again. This CVS Pharmacy is poorly run and also severely understaffed (this was the case well before COVID hit). read more

Go for the OTC products, avoid the pharmacy at all costs. They claim to provide text alerts when prescriptions are ready but this very rarely happens. Prescriptions are put on hold for no apparent reason and no communication is given from them when it happens. When asked why, the standard response is, "it's the computer system, and we can't see why". When asked who to turn to for answers, the same..."don't know". There is zero accountability. They rarely if ever answer the phone, so it's: drive over, wait in line, be told it's on hold, be told to come back in an hour, do so, wait in line again, then the damn thing still has not been filled and wait some more. Total incompetence. Avoid at all cost. read more

Horrible! I am out of town in need of refills before the year end (new deductible 2022) NDA the site won't accept my delivery preference, the refills were restocked and THREE days in a row I am on hold over TWO hours and then disconnected!! This has happened before COVID as well. read more

The Bon Air Center CVS is HUGE! It's like the size of a football field. And this is going to sound weird, but it's more upscale than most of its other locations. It has a better store layout; a wider variety of home goods/toiletries/beverages/pharmaceutical goods/etc.; friendly staff; and it's open 24 hours! I came in here recently to pick up some kitchen supplies, vitamins, and a few other random knick-knacks for the house. I found everything I needed right away, and I was in and out within 15 minutes. BTW, they also have a decent selection of wine & spirits. So if you don't feel like waiting in line forever at Safeway, I'd recommend shopping here for your boozy needs. If you don't feel like shopping at a chain grocery store, and you don't want to commit to a Target or a Costco, then I would recommend paying this CVS a visit. read more

I never write reviews but I just felt obligated to do so this time. I need to make an emergency run to CVS late in the evening around 2 o'clock for some medication and miscellaneous medical supplies. As I was looking in the isles a man approached me and asked me if I needed help looking for something. I said no at first and said to him him I was just looking and I said thank you. Right away I said "actually yes I am looking for......" and I named my item, he then rudely smirked at me and pointed me towards an aisle. I went to the aisle and started to look for the item that I wanted to purchase. He followed close behind me and asked for what exactly I was looking for, so I explained exactly what I was looking for and he stated that they did not carry that which was a lie because I purchased it at Another CVS before. The man stood at the aisle as I looked for my item staring at me acting like I was trying to steal from them so I turned to him and said shall I put the other items I'm purchasing up at the front or something or is there a problem with me shopping. Rudely and loudly he said to me " no I'll just take those items from you in this you're purchasing them" I said back to him " well yes I did plan on purchasing these items is that a problem" he then said to me "just get your stuff and get out of here" telling me to leave the store for no reason whatsoever I hadn't even been in there for all of five minutes before this gentleman started to harass me. I went directly to the cashier and purchase my items. The man who harassed me stupid 10 feet away for me at all times staring at me rudely like I was some degenerate. I felt completely like I was being classified and completely discriminated against. So as I was walking out I asked him for his name he said "really......Excuse me it's Robert I'm the manager." I said thank you and I continue to walk out the door but as I was walking out the door Robert had to say " yeah it's Robert what do you want me to spell it for you" I don't care if you were the manager or an employee there's no reason why anyone should be treating a customer like this whatsoever I'm sure corporate will be happy to hear about the situation I'm completely appalled and will never shop at this CVS again not even if I have an emergency I'd rather suffer in excruciating pain or bleed to death then to shop at the CVS ever again actually at any CVS ever again I feel like. After I call corporate I will make sure to call the Better Business Bureau and I I might even look into taking a little bit further I've never been so insulted in my life while shopping. And on top of it as I'm sitting here in front of CVS writing this review for yelp Robert is standing outside of the store staring at me After I finished this review and posted it I started my car and was driving out of the shopping center when all of a sudden I saw the police driving in to the parking lot. They drove directly to Robert and than all of a sudden cane flying up on me and were fallowing me. He called the police on me for shopping at CVS what's wrong with this jerk since when do people get the cops called on them for shopping. WOW!!!! read more

CVS Pharmacy - Drugstores Near Me - Greenbrae, California

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It's great except for the fact that I have them calling me off the hook to refill a prescription I don't have or want refills for and I miss their calls generally so I just keep getting voice-mails but no way to tell them to stop calling me. A little irritating. read more

While conveniently located, CVS Bon Air seems to be consistently understaffed, resulting in typically fairly long waits for service. Moreover, their restroom remains closed notwithstanding many many requests to reopen as so many other CVS pharmacies have read more

I have been shopping at the Bon Air location for years...for the most part it has been a good experience however recently I made a purchase with cash back only I didn't get the cash back...I called the store and made a report...I was told to call the next day...I did and spoke with Emily...she told me the security tape showed me walking away...she said they would not be able to give my cash back until they balanced their register...that did not make sense to me but I said OK...3 minutes later she called me and told me she was in error about the video...still she wanted me to wait...her customer service was 0...in fact she was very arrogant! I called CVS Customer Service and made a complaint...today a week later and three additional calls they want me to go back to the store and ask for my cash back...I was speaking to the Supervisor on the Debit/Credit division and yet they could not credit my card... No way I'm going to go back...they did not give a contact person...they did not say they were sorry...they did not offer me anything for my time or effort to improve their system...All that "department" this and "talk to" that and "we have a team on it" was a worthless front for a fake Customer Department ! Don't be fooled as they greet you at the door! read more

CVS has a HORRIBLE pharmacy. The customer service is horrible too. I waited over 2 weeks for CVS Speciality to send my RX. One excuse after another. The sad part is they have a monopoly over local pharmacies and they do not deserve the local support of the community. Please support your local pharmacy. The local neighborhood deserves a pharmacy that is consistent and thorough. Support Marin Medical Pharmacy, Avita Pharmacy or any stand alone pharmacist. I am forced to give CVS on Bon Air 1 star. They deserve 0. read more

Always understaffed. Staff is always confused, sends you back and forth between lines, unwilling to be helpful or, dare I say it, work hard. Or try to problem solve. It's just an awful pharmacy with ZERO priority for customer service. I'm switching pharmacies this month after two years of dealing with their bull-s. read more

This business deserves a minus star, but that is not available. After 8 years, I have finally had it. My husband could not understand why I haven't moved pharmacies but now I will. In one week, it has taken numerous phone calls to my doctor and visits to CVS to finally get my prescription filled. But the second prescription is on hold according to CVS online. And I have called 3 times, been on hold for more than an hour each time. Then they hang up on you before you can speak to a live person. Still on hold as I write this. Before this, been in long lines always. Feel really bad for all the feeble elderly who do the same. Pharmacists and all staff are always unfriendly. Worst business ever. State health department should shut them down. read more

I have been shopping at cvs Bon Air Greenbrae CA for the last 18 years. Always satisfied with the organization of the store and with the employees. Since 2 months ago, of the 5 times I made the purchase, 2 times I paid to a new, very young cashier with long straight hair. ( both time the same girl ). She doesn't like to use my coupons. When I ask her to use all the coupons, she says I don't have 30%. I have already used them. I show her the receipt after the purchase and below it is that the 30% have not been used. She told me that her shift is over and she can't do anything.I have paid $160 and $215 because an employee doesn't want or don't know what to do for the discount. I have never had a problem with my cvs application to use my coupons before. For the amount of money I spend , I'd better buy at Costco. How sad. Mira read more

Beware. Check your prescriptions if filled at CVS Bon Air. My 88 year old mother got her thyroid medication filled on August 8 for a 90 day supply. I was checking her prescriptions and noticed this new prescription expired in 22 days long before the 90 pills would be gone. I took it back to the pharmacy and they exchanged it. I assume taking expired pills for 2 months would not have been good for my mother. She also takes heart medication. What if they gave her expiring heart medication. Please check your prescriptions carefully especially the expiration dates if you get them filled at this pharmacy. read more

If I could give zero stars, or negative stars, I would. Actually the store is fine, the pharmacy is terrible. Just spent 80 minutes on hold trying to get through last night. They are routinely awful about answering the phone. Calling again this morning, have been waiting 10 minutes. The 24 hour is convenient when you use the app but if you have anything the app can't handle it's a nightmare. read more

Let's be honest... a good pharmacy is hard to find. I have been looking since I moved to CA in 2000 and still haven't found one. I have to say though, this particular CVS pharmacy takes the prize for the absolute worst. No matter how I deal with them, whether on the phone or in person, they are rude, abrupt, and incredibly unhelpful. Tonight, I am on hold with them because they won't fill one of my daughter's prescriptions for some unknown reason. I was on hold for 9 minutes when a pharmacist picked up the phone. I thought I scored- holding only 9 minutes!!! Before I could even say what I was calling for she said "let me put you on hold and help a patient in the store. I'll get right back to you" OK... I'll hold. After 34 minutes of holding, someone picked up the phone and put me on hold without saying a word. I heard another line ringing in the background, which meant to me that they put me back on hold to pick up another call. OK... still holding at 42 minutes. I suppose I could drive there and be abused. At least if I was actually standing there they would have to eventually get to me. Oh, and don't get me started on the automated call 6 times a day when I have a prescription ready. I just want to scream, or block their number but there might be actual important information at some point so can't do that. So I guess I'll just scream. I would love to know of a pharmacy which actually gives good customer service. read more

Super slow pharmacy, after 3 hours... they had 1/3 of my meds ready, and I had to wait another 30 minutes for the last one. To top it off, the staff wasn't even sorry, all she said was, "if you know someone who's looking for a job, we're hiring". read more

STAY AWAY, They book and confirm your covid shots then cancel via text or email. Went down to the Bon Air store, pharmacy personnel are rude, unprofessional and should be fired. I will go out of my way to tell people DO NOT SHOP AT C V S. read more

Nice people in person but, by far, the most inefficient or overworked pharmacy west of the Rockies. They are 'open' 24 hours but just try to get them on the phone: WARNING keep some changes of clothes handy, a few power bars and, if you shave, some blades....you'll be staring at your phone for a long time. On the bright side the music is hypnotic and must be carrying subliminal suggestions -- I drove down to Bon Air - forgot why - and loaded up on potato chips. read more

There are many incompetent employees that work at the pharmacy. They are rude and simply just don't care about patients or customer. Unacceptable service the last 3 times. the rudest one yet is Gurveen. stay AWAY from this pharmacy at all costs. read more

Every-time I arrive to get prescriptions...the line is extremely long and only one person checking out for the pharmacy line. 9 times out of 10 my prescriptions are not ready and they have decided not to answer their phones. This is a hardship because I only have a small break to go to the pharmacy while my son is being cared for. The pharmacy will also put meds on hold for no reason and also say they ordered a med and never fill it. It is all around sad! There is always a customer that is upset while I am there. A lot of tension and people who are not well and upset because lack of help. read more

CVS is a corporate Ghetto store. Every time you spend money in their stores, every time you have your doctor send a prescription to them, you are helping to destroy American small businesses and are driving down customer service quality and standards and are excusing rudeness and incompetence. Most prescription that have been entrusted to them from a retirement home nearby has been screwed up, lost, delayed or messed up in some way. People can die from pharmacy mistakes. We use Jacks, across from the Library in San Anselmo. It's locally owned, has been there since the 1940s and offers real customer service. Plus, they have the best selection of orthopedics, walkers, pillows, canes etc West of the Mississippi. As to the rest of the overpriced plastic wrapped junk at CVS, it's not that cheap and it seems like they do their hiring overseas, looking for the rudest women they can find in the Third World. There are a few nice local people that work at the Greenbrae store alongside the jerks. Do yourself a favor, do your wallet and your health and the country a favor, boycott this chainstore of fools. read more

After kickboxing last night, I was a sweaty mess of a girl in army shorts and a black beater. I called my girlfriend to wish her happy birthday. She sounded sad. You see, her husband is in Iraq, and she told me that she hadn't seen any of her friends on her birthday. Honestly, she sounded close to tears. I told her I would come over, forewarning her that I did not look, taste or smell good. She asked me to pick up some wine and some Parliament Lights. Thank you check out girl for not batting an eyelash when I rolled up to the check stand in my workout clothes, still red faced and dewy from being hard/good to my body with a bottle of Veuve, a box of Fetzer and had the nerve to ask you for a pack of Parliament Light 100's. I threw in a fresh mango, just so you wouldn't think I was a total derelict. Did it work? read more

Bring back Longs. CVS has a questionable practice of posting a low price per item on the shelf and then charging a higher price from their computer database at check out. My wife told me they do this often. just not every time. So, I went there myself, bought three discounted items and, bingo, one of the three (a CVS brand) came up 30% higher at check-out. If you can't keep track of multiple items at CVS check-out, just buy one thing at a time. Or not. The predecessor Long's Drugs had established trust in Marin. CVS is blowing it away. read more

This Longs was completely remodeled a year or two ago, and the store was bright and clean with well stocked aisles and a wide selection of merchandise. It was a great place to pop in and pick up items anytime of day or night. Last year Longs was bought out by CVS, and they gradually changed over all the signage and logos. Fine. It was still a good store. Last week I was in the area and popped in. WHAT THE HELL DID THEY DO TO THIS PLACE? The nicely remodeled store has been horribly redone--CVS put in carpet on the floors! Yes, gross dark grey carpet. In a drugstore. WTF? Then they closed off at least a 1/3 of the selling floor to create a private office area. So the store is way smaller now and they no longer carry several items that I needed. All of the interior decor looks cheap and depressing, the clerks are unhappy, and the entire place smells like bad carpet fumes. Why would you take a perfectly good newly remodeled drugstore and remodel it AGAIN to make it worse? What were the idiots at CVS thinking? I talked to some friends that live in the area and they said everyone in the neighborhood is disgusted by what CVS did to this store and people are boycotting. I will no longer stop here since the selection of merchandise sucks and the place is depressing. I'll go somewhere else. read more

I have many bad experiences here. The only reason I haven't switch pharmacies is because I am able to walk to this store. Today was the last time though. A few months ago they gave me the wrong prescription and when I called to let them know they questioned me and accused me of trying to get more rx out of them. They finally figured out they were wrong and apologized. Today I went in to pick up my prescription because I got a text that it was ready on the 17th. Today is the 21st. The older Asian woman was not able to figure out how to work the register. Then she couldn't find prescription. She sent me to the Drop Off line to pick it up instead. They younger blonde woman working the Drop off line was a complete bitch. I told her what happened and it turned out that they made another mistake. She did not apologize and just told me to wait an hour after I had already waited 30 minutes. These people are so dumb I am scared to ever go back. I'm shocked that such rude and uneducated people like this have a job. I will be filing a formal complaint. read more

I really miss the Longs store! I agree with all the other reviewers that the employees seem to harbor repressed rage. I dread going here but it is the most convenient to my house. I don't know what the CVS management did to them when they took over - but it obviously is not good. Recently when I needed a prescription my Dr. asked me which pharmacy to call - when I told him the CVS in the Bon Air shopping center he stopped and stared at me, told me most of his patients have moved their prescriptions to less convenient locations as they hate this store. read more

My friends and I went to this story to purchase food at a relatively early hour. We assumed that since the store was open 24 hours we would be welcome in. Instead of being welcomed we were met by two gentlemen who were rude, passive aggressive, and clearly did not want us in the store. One of the gentlemen said that we needed to "grow up" while the other said that there was a curfew we needed to abide by (all of us are over 18 so any curfew would be null). With out being given sufficient time we were ushered to the checkout counter and out of the store. In the past I have enjoyed going to CVS, but after this experience I plan on a avoiding this store and all of its branches. read more

Oh my god, the pharmacy at this place is a joke, and it isn't funny. I've been patient as hell with this place since they opened, figuring maybe they were just having typical, start-up snafus. But after a year, they have still managed to mess up my prescriptions Every Single Time. I have to plan an extra half hour for the inevitable argument I'm going to have with the idiot behind the counter who can't be bothered to read my online refill order and fills the wrong one every time, and gives me an attitude to boot. Another wonderful attribute of the Bon Air CVS pharmacy is that even though the website and a courtesy phone call will tell you your prescription is ready for pickup, when you get there it mysteriously hasn't been filled. They always blame the doctor's office, stating that the pharmacy called or faxed in a request days ago, but the doctor's office hasn't complied. Now, I've seen the paperwork my PCP faxed to them, and watched them call to authorize refills. (According to my PCP's office, this happens all the time, and that CVS is the most hated pharmacy in Marin because they are either too lazy or too stupid to do their jobs.) Why all of these incompetent freaks who can't perform basic job functions, (like reading and paying attention), are still employed here is beyond my comprehension. I'm not even going to wax eloquent on the long lines of tired, sick and depressed people, both young and old who have been stuck there for an hour, waiting for the pharmacy staff to get off their personal phone calls to give them their much needed medicines. Poor form, CVS. This place is lame. After another delightful week of waiting for my overdue scripts to be filled, I'm switching pharmacies. I hope this place goes out of business. If there were a negative star rating, this place would have it. read more

This pharmacy sucks! I have a foot injury and Doctor wanted me to go here, it's the closest and my regular pharmacy did not carry the prescribed medication. Stood in line for 25 minutes, on an injured foot, just to drop off the prescription and then waited another 30 minutes for it to be filled. 5 registers, only one pick up register in use and only one drop off register. Many upset customers. Rude pharmacists. Rude counter help. No demonstration of care for customers in any way, won't call in managers when requested by customers. Abysmal. Shame on you CVS. Go to Safeway Strawberry Village. read more

The employee Daniel that was working the window I went to for my medication was RUDE. I showed him my GOODRX gold app and number showing that my cost should be about five dollars less and he snidely asked "ARE YOU SURE YOU WANT TO WAIT FOR JUST FIVE DOLLARS? " I asked how long it would take to put in my GoodRX Gold information (That I pay for a subscription each month to make medication a little more affordable), and he said five to ten minutes. I said please put in my information so I will get my discount and you will have it in your system so I get the right price next time. I asked if he knew why my prescription costs over $50 here and just $16 at Safeway and he very rudely replied, \"YOU DON'T HAVE TO GET YOUR MEDS HERE, JUST GO GET THEM THERE THEN\". The audacity he showed to be so ill-mannered and customer UNFRIENDLY shocked me and when he finally rang up my medication for check out THE PRICE WAS NOT LOWERED TO THE DISCOUNTED PRICE I WAS SUPPOSED TO GET. That employee DOES NOT BELONG IN A POSITION OF HELPING THE PUBLIC OR ANY INTERACTION WITH YOUR CUSTOMERS. He should be digging ditches by himself somewhere. The fact that CVS allows their employees to treat their customers in such a way has me looking for somewhere else to give my money. My next move will probably be writing the local newspaper about the gouging of customers. CVS (San Anslemo) is charging $202.99 for a 90 supply of Terbinafine, a GENERIC version of Lamisil that can be purchased at many other local pharmacies for as low as $15. AND the pharmacist DID NOT enter my goodRX number that would have lower my price to a still outrageous $110.82. WHAT YOUR PHARMACIES ARE DOING IS CRIMINAL. read more

The worst pharmacy. Shame on CVS for closing San Rafael and Sausalito but clearly didn't hire or transfer staff to better service Greenbrae which has lines the are at minimum 45 minutes long. One pharmacist- with drop off unattended for 45 minutes! WTH. So disappointing. Rhere read more

cvs here is 24 hours, 3 stars for that wines are the first items one sees when entering the store. there's also a large wine, and hard liquor section. sadly, the micorbrews are limited to the usual suspects of 6-packers. less than a dozen big bottles ones. store is huge. parking not impossible in the lot.. pricing is average at best, read more

When they say that they have walk-in appointments, realize that comes with a 1.5 - 2 hour wait. This was odd because I set up an appointment online (which was through the ridiculously bad cvs.com website) for 30 mins later. There are not a lot of choices in Marin, so this may be your only option. Just plan accordingly for the overall badness of the experience. read more

Our insurance package has some weird deal with CVS where we're supposed to get extra discounts if we take our prescriptions there. Sadly, the pharmacy here is so poorly run that the wait is literally not worth the discount. I normally can't stand to go to the hoopty Rite Aid in Corte Madera, most especially because the shopping mall parking lot spaces are too small, even for a Prius, and finding parking is a pain. However, it's well worth the extra 5-10 minutes of space-hunting at the Rite Aid lot than the 45 minutes spent holding my very sick son in my arms trying to prevent him from boogifying the rest of the store at CVS. The employees seem nice enough, the place is well stocked, but I just can't be bothered. This was my second trip to pick up a prescription at this pharmacy. In both situations, it should have taken no longer than 15 minutes and in both situations it took nearly an hour. Adding to the aggravation, there's this general "line confusion" at the pharmacy registers. They have this wall of registers which are loosely labeled as "drop off," "consultation" and "pick-up." After you drop off your prescription, you're told that it'll be ready in X amount of time and that your name will be called... There's a waiting area (a few chairs in a corner), but people are also always, any time of day or night, standing in a line that ranges from 2 - 10+ deep for the "pick up" line. Thus, if you do sit down, or continue shopping and swing back when you hear your name called, you are doubling your waiting time because you'll have to wait in the slow-as-molasses "pick up" line. I used to have Kaiser, and they had this system down -- you did your drop off and were given a number. They had a big lighted sign that would display all the numbers which were ready for pickup and all the ones that were being serviced, but weren't ready yet. This eliminated the need to stand in line just to see if your stuff was ready. The line situation is made even worse at CVS because if someone has waited in line, gotten to the front and discovered their stuff wasn't ready yet, they're told to skip the line when they hear their name called. This is totally fair, but the problem is that this leads to what looks like random interlopers wandering up to the register, cutting the line. Most of these "interlopers" really are legitimately supposed to skip the line, but the folks in line don't know that and it leads to aggravation. Also, it makes it really tough when you think you've finally survived your 25 minute wait in line holding a crying toddler, thinking you're "next," only to be "skipped" to serve two people who were short-changed earlier. Get my drift? Like I said, it's just not worth the discount for me, especially when you factor in the value of my time. On the up side, I don't know of that many places that are 24 hour stores in Marin, so this CVS (formerly Long's) gets two stars for that - it serves the community's needs for any time day or night supplies. read more